Rated 4.3 out of 5 by 191
Rated 5.0 out of 5.0 by Hornswoggled RELAX and ENJOY
When I arrived, the staff was as warm and inviting as the hotel lobby with its fireplace, cozy chairs and live plants. They promptly recognized my Platinum Elite Status. During my two-week stay, I was always greeted with smiles, asked about my stay and if there was anything I needed. The professionalism, courtesy and attention by the staff never waivered. I could relax knowing whatever came up the staff would take care of. Everyone exceeded my expectations.
February 25, 2015
Rated 4.0 out of 5.0 by zack75 Ok
Everything was fine overall, but we were denied a complimentary breakfast after being told that it was included in our rate at the time of booking.
February 20, 2015
Rated 5.0 out of 5.0 by Ex-flyboy Ok stay.
Surprised by a toll charge to a local number showing as 'Long Distance' on bill.
February 18, 2015
Rated 5.0 out of 5.0 by pjatch61 Great customer service!!
When I walked in the staff greeted me with a BIG smile and Hello! Then the manager came out to meet and welcome me! The whole staff was very friendly!
February 17, 2015
Rated 4.0 out of 5.0 by wstfm Overnight in Cary
The staff was very friendly and accommodating. The hotel was conveniently located to the Triangle Aquatic Center and the hotel lobby made a good meeting place for the large group we were traveling with. We were able to get late check out and the bed was comfortable, but the only complaint from all the guests I spoke with was the temperature of the rooms. It didn't matter what you set your thermostat to, the rooms remained hot and had to put on air conditioning when it was in the 30's outside. Other than that, the hotel was great for our purposes and the rates were reasonable. Breakfast included with the room would be something to make me consider returning again.
February 17, 2015
Rated 3.0 out of 5.0 by Protzenalp Not up to usual standard
I have stayed at this hotel several times and in general it is satisfactory. This time I had two issues which affected my stay. Firstly there was a group of youths that checked in on my last evening. They were noisy with loud talking in the corridors, running up and down and slamming doors until late. I expect a hotel to maintain some level of order! I am not a hermit and can cope with some noise but this was unacceptable. My comments to the Front Desk were met with a response of "Sorry about that".....
Second issue was breakfast. On one morning the breakfast waiter (who to me is the gentlemen generally on duty) was great. But then he always is. His first priority is always to make sure that the guest has coffee. I like that...someone with the correct priorities! However, the lady who took over from him the following day was more concerned with making sure that I got the check rather than any kind of service. All in all a futile exercise as I had a voucher anyway....
Not earth-shattering issues, granted. Just blots on the landscape which were aggravating. There is also now enough competition in the immediate vicinity that this hotel should now feel the need to "up their game".
February 17, 2015
Rated 5.0 out of 5.0 by bkplmmns Nice
Great stay. Highly recommended. Nice bar/lounge. Great pool and hot tub.
February 15, 2015
Rated 5.0 out of 5.0 by Varman Clean and comfortable
Very friendly staff. Room was clean and comfortable. There are several nice restaurants nearby. Close to freeway but not on the freeway.
February 9, 2015