Rated 5.0 out of 5.0 by CHEE54 GREAT EXPERIENCE
MY ENTIRE EXPERIENCE WAS GREAT. THE ACCOMODATIONS WERE EXCELLENT WITH ONE EXCEPTION: WE WERE IN THE SAME LOCATION AS THE AIR CONDITIONING UNITS AND WHEN EVER IT CAME ON IT JOLTED US. THE FOOD AND STAFF WERE EXCELLENT.
THANKS TO DYSTENY AND ALL THE STAFF AY CARY. YOU MADE MY GUESTS FEEL AT HOME.
May 19, 2013
Rated 4.0 out of 5.0 by MickeyG2013 Lawrence from front Desk/Hotel Breakfast
Lawrence from the front desk was AMAZING. He was very accommodating and made us feel right at home.
Breakfast Food/Silverware The Breakfast food was not the best I know Holiday Inns & Suites to be. It was Stale, Old & you had to pull back the top layer to get to what wasn't stiff. The Head chef should ALWAYS, ALWAYS have the FOOD FRESH!! I was too disappointed. The silver ware should NOT have food sticking on it from the previous guest. I had to get silverware 3 different times and then finally I just got it myself. This area should pay more detail to the Breakfast that's stale & the unsanitary utensils.
May 13, 2013
Rated 3.0 out of 5.0 by bobjr room, service, general
chairs in room were visibly worn and uncomfortable - general appearance of room was dark, musty, and uninviting - TV reception was mediocre
I do not drink wine or beer. When I asked the barperson if I could exchange my (2) complimentary (wine/beer) beverage coupons for a single mixed drink I was told that was not possible. I stay at Holiday Inns for more than 90% of my business travel - I never had an issue exchanging complimentary beverage coupons for something other than beer or wine.
my overall experience at this hotel can only be classified as a mistake. I will ensure that this hotel is removed from my list of suitable Holiday Inns in the Morrisville/Cary area in the future.
Bob Rough #392164651
May 7, 2013
Rated 5.0 out of 5.0 by MHocutt73 Convenient and ready for the weary traveler
Great location with a great staff! The rooms were comfortable and allowed for a good work space as you are accustom to with HI hotels.
April 30, 2013
Rated 5.0 out of 5.0 by MrsE Great hotel
Very good hotel. The stay was very comfortable. My kids loved the indoor pool and jacuzzi. I will definitely stay there again.
April 26, 2013
Rated 3.0 out of 5.0 by SKMP Just ok stay
The stay was just ok. I am very particular where I sleep. The rooms were clean enough and the bed was comfortable. My issues came with towels. Both mornings my bath towels were stained. This means I saw someone else's bodily fluids!!! Grosss!! I did call down to the front desk and did receive different towels, but I shouldn't have had to do this two days in a row.
Breakfast ran until 11:00. We got down there around 10:15. We had to ask the wait staff to clean a table both mornings so we could sit. The first morning, they did not even bother to replinish the food. The second morning was better but there were kids using their hands to get the food and there were other guests reusing their plates. There needs to be signs up to state that kids should be supervised and to get a clean plate with each trip to the buffet.
I did talk to the young man at the front desk. He was very understanding and apologetic. They ended up taking the breakfast off of our bill and refunded us one night's Priority Club points.
April 12, 2013
Rated 5.0 out of 5.0 by Whiteowl Comfortable and easy access getaway
Staff and accommodations were very good. Property was clean and over all very pleasing. Buffet breakfast was fresh, cook and wait staff was great; probably the best I've seen at this class of hotels.
During our first night it was real busy and a youth group was there making pool overcrowded and noisy (for me) but they seemed to be having lots of fun.
I'd stay again and recommend to anyone.
April 2, 2013
Rated 2.0 out of 5.0 by hkwhite Poor Customer Service
On arrival on 3/18/13, after receiving my room key the front desk associate stated that she forgot to upgrade me to a suite -- would I be interested in an upgrade. I replied no because there was a considerable line behind me waiting to check in, and I did not want to hold everyone up. Her inattention to detail was disappointing. As a femaile that travels quite a bit for work, I always try to find a hotel that has a bar/restaurant so I do not have to travel at night alone. Due to this, I usually choose Holiday Inn because it meets my needs. My experience at the bar was as equally disappointing as my check in. The bartender could really use a brush on customer service. She seemed very disinterested in being there. I had to ask for a beverage and a menu. She never offered another beverage I had to request one. I have stayed at your other property on Highwoods Blvd. in Raleigh. The front desk staff there is outstanding as well as Davis at the bar. Perhaps some cross training could help out the Cary staff. I was to stay 2 nights, but I checked out early to the experience. When I checked out on 3/19/13, the front desk associate was very pleasant about checking me out a day early.
March 25, 2013