Rated 4.3 out of 5 by 109
Rated 5.0 out of 5.0 by Larry and Gayle Great place to stay
We are on a roadtrip traveling across the country. We are staying at random hotels along the way. We knew nothing about Casa Grande but ended us staying there on the way to the Saguaro National Park. We were greeted with warmth and friendliness and given great treatment while we were there. After we visited that area and spent a night in Tombstone, we were heading back into the Phoenix direction but could not make it all the way. We ended us staying at this hotel a second time. The night clerk, Rick, treated us like long lost relatives. He told us he had been thinking about us and was really glad we were back again. He turned to his coworker and told her we had put a smile on his face. That put a warm feeling in our hearts.
I wish this hotel could be placed all along the roads we are traveling so we could stay in it again and again.
October 16, 2014
Rated 5.0 out of 5.0 by dg76 Very comfortable rooms and outstanding staff
I have stayed at this hotel several times. It is always clean and comfortable. The staff is very professional and friendly. I am always happy to return to this place.
October 6, 2014
Rated 5.0 out of 5.0 by Maxine L. Best Hotel Staff Ever
I have been in charge of planning many meetings, conferences and overnight events with organizations I work for. The Casa Grande Holiday Inn staff provided the best customer service I have ever had. I arrived at the facility October 1st checking out on October 3rd. The staff was always available, friendly, helpful and solved problems before they ever occurred. What a delight in working with everyone there. Thank you for making my job so pleasant and easy.
October 6, 2014
Rated 4.0 out of 5.0 by CalypsoCat OK for business stay
I stayed here because it is close to work. My room this time was not as shabby as prior years. The room was functional except that the lighting in the bathroom is too dim to even put makeup on. Also, the pillows are way too soft. Please include some firmer pillows too.
October 5, 2014
Rated 3.0 out of 5.0 by 1Cassie1 Enjoyable stay
Staff is great. Rooms are getting a little worn looking and could use some refurbishing. Beds are
very comfortable. Room service was good and
very timely. Wish they had a breakfast buffet -
September 26, 2014
Rated 4.0 out of 5.0 by Gulfport Casa gRANDA
Hotel staff was great no internet access what so ever in the room or thruout the hotel cheese burger not cooked or prepared right
September 20, 2014
Rated 5.0 out of 5.0 by lunatic1978 overall happy
this hotel was very nice just don't expect great service at the bar you wont get it unless you have a differant bartender than i did i belive her name was terri1
September 19, 2014
Rated 2.0 out of 5.0 by delvec My nightmare of a stay
When I saw Holiday Inn, I had expectations but was extremely disappointing. The rooms were dirty. The pillows had make up and bed sheets had stains. My first room, the sink wouldnt drain, and after multiple requests, I had asked to move me to another room. My room was not cleaned the first night. I had left for work very early in the morning, and did not get back till very late at night, and the room was untouched. When i asked to make it a priority to have my room cleaned, it still wasnt properly. The second room i moved to, i found socks and underwear still in the dresser from previous tenants. The room was better, but the cleaning staff was horrible. I left my used towels on the floor to be exchanged, but all they did was fold them and put them back on the rack. I noticed from the smell that stunk up the whole bathroom. This hotel was a huge disappointment as far as IHG standards go. The upside however, was the staff. They were very courteous and friendly, but someone needs to start managing the place like it should be...If you can drive down 6 minutes, there is a holiday inn express that is way better
September 19, 2014