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Rated 4.2 out of 5 by 57 reviewers.
Rated 2.0 out of 5.0 by Worse Holiday Inn EVER! We have stayed at many HI before and this one was horrible. Phoned early in the day to see if the room was ready and they said yes. Showed up at the hotel 2 hours later as was told the room would not be ready until 3pm (it was 1pm). Came back later and checked into the room. We did not receive anything or they did not even mention of being a gold member. Got to the room and the toliet had paper in it and the floor covered with hair and sticky stuff. the bed had dirty sheets, no mattress cover and it was badly stained. Phoned down to the front desk and no other room so we had to stay. Asked for new sheets but were told the hotel didn't have any extras. We were so tired I just didn't care so went to sleep. The next morning asked for housekeeping to change the sheets and they said of course. Came back later that day and the same sheets were still on the bed! Phoned down to the desk and the housekeeper came back to the room and said we were lying! I said well ok maybe you changed the sheets but then you put dirty ones on the bed as the same blood mark and pen mark was still on them so that is how I knew they were not changed! She stormed off and then the front desk phoned to say somebody else would come back to fit them and nobody did. That evening phoned again and was told no extra sheets avaliable so I went to Kohls to buy some & then to Kmart to get an inflatable mattress so we didn't have to sleep on the mattress. Washed them and then could not get the dryer to work. Front desk didn't care so had to go to the laundry mat down the road to dry them. Tried to switch to the other Holiday Inn but they were full and were there visiting my parents so didn't want to move to another city. February 27, 2014
Rated 5.0 out of 5.0 by Great Value This is a convenient place to stay in Casa Grande. On my most recent stay the rooms were spotless as usual and the service is always welcoming. I had ordered room service and my food was delivered hot and with a smile! Try the southwestern philly cheesesteak, its simply delicious.The wifi speed is great. The fitness room is a plus the equipment is modern and the free weights and bench is an added bonus. Thank you Holiday Inn Casa Grande! February 24, 2014
Rated 3.0 out of 5.0 by I want to like this place but... It's Casa Grande, what do you expect? I have to remind myself of this when I visit. This Holiday inn is a good value. Rooms are okay, they have a restaurant and bar but they are very short staffed so it's impossible to get service. Issues with the room (Shower, toilet, etc..) will go unresolved. Hopefully you like to hear trains in the middle of the night because they are right next to the tracks. So, if you don't need service and you can deal with train whistles at 2 in the morning, this hotel is for you! February 13, 2014
Rated 5.0 out of 5.0 by Wonderful Experience This is a great place to stay if you are visiting Casa Grande. The rooms was clean, comfortable and spacious. The free wifi was amazingly fast and the room also had a coffee station, fridge and microwave. The bed was comfortable and the pillows were labeled hard and soft which was a nice touch. I had a great nights sleep. The staff are very friendly in the hotel and restaurant. I had a great dining experience in the restaurant. The food was prepared hot and tasty and it was relatively inexpensive. Thank you Holiday Inn for a wonderful Stay! February 10, 2014
Rated 4.0 out of 5.0 by Miss the breakfast buffet We stay here several times a year. As of Jan 2014 there is no longer a breakfast buffet . Having something (if not a whole buffet) would be nice. You can still order room service by putting a card on your door with what you want and time to be delivered - but we never know what time we are getting up ! We were in room 402 which had bathtub that backed up so bad we couldn't shower without the tub filling up - because my husband wasn't feeling well we did not have them look at it while we were there. Still wish they could do something about the lighting in the bathrooms - so dark you can hardly see whether it is day or night. Other than that we enjoyed the hotel , our stay, the wonderful room service dinner (prime rib) , and the staff. We will be back again in a couple of months January 30, 2014
Rated 4.0 out of 5.0 by Noisy train does not help you to relax i.e. sleep! The hotel is pretty good, but it is not really a place to get a good nights sleep, due to the very regular freight trains that like to blast their horn for several minutes. This happens approximately every 20 minutes, which means no sleep. Thankfully we only had one night at this hotel & will have no plans to revisit. Also it would have been nice to have coffee on tap at any time. This was only available in the morning, which seems to be different to other Holiday Inns we have stayed at in the past. The pool was excellent & was really warm. The staff were excellent & very helpfull. If they could do something about the noise it would be a good place to stay i.e. fit triple gazed windows. January 26, 2014
Rated 5.0 out of 5.0 by Very nice facility! Spotless. Excellent facility in fine order. Would recommend it to anyone. January 5, 2014
Rated 4.0 out of 5.0 by Terrible Breakfast Buffet Service Terrible Breakfast Service. Not busy at all but had to wait 3-5 minutes to be seated. All the tables by the buffet were dirty. Had to ask for a utensils Never asked if we would like anything to drink. We settled for your cranberry juice that was on the table which soon ran out cause everyone else had the same situation even though it was not very busy. Apparently it was more important to wrap forks in the bar area then to attend to the customers, We had free buffet tickets but if we did not, We could of just as easily walked in, ate then walked out without anyone really noticing. December 26, 2013
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