Rated 4.3 out of 5 by 209
Rated 5.0 out of 5.0 by albean THE BEST STAFF AROUND
This place is great even if I screwed up my reservation your staff were able to get me a room at the last minute. I don't know where I would have gone that night. the place was clean and the food was great in the morning. would love to stay here if I'm ever in this part of the country
July 22, 2015
Rated 2.0 out of 5.0 by little big man Room broken and dirty
I arrived late at night and found that my room was not cleaned; trash in the wastebins, hair in the sink, water dripping out of the fridge making a hazard on the floor and the bathroom faucet quite loose. Didn't have time in the a.m. to talk with management and even today sending an email bounces as undeliverable:
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed.
Avoid this location - the HI Express in town is much better.
July 22, 2015
Rated 4.0 out of 5.0 by jjlpz Good service
Good stay, clean, relaxing, just wished the buffet was a little better.
July 21, 2015
Rated 5.0 out of 5.0 by Atimidtraveler Comfort on many levels
I spent 2 days and 3 nights here for business. Very comfortable - I elected not to leave the property the whole time I was there as a personal choice since I didn't need to.
Class/boardrooms very comfortable, guests rooms, comfortable and relaxing. CLEAN! I was shocked to find out the hotel had been built longer then I thought just by looking at it.
My experience was great - I would come back for business and leisure should my travels find me in Casper again.
July 20, 2015
Rated 5.0 out of 5.0 by baileyb5 Great Stay
Enjoyed my three week stay at this hotel. Very safe and secure hotel with Great Staff
July 16, 2015
Rated 5.0 out of 5.0 by snel Nice, comfortable room.
Nice facility with friendly front desk. Room was very nicely done and comfortable. Close to lots of good restaurants and a straight shot to the downtown area.
July 14, 2015
Rated 4.0 out of 5.0 by patdon Staff Accomodating, Nice Clean Rooms
We pre-purchased breakfast for each morning when we made our reservations. Since we didn't get in until late our first night, the next morning we were tired and didn't get down to the breakfast buffet until 09:00, at which point we were told the buffet closed at 08:30 (no where are the times posted for the buffet itself), so we ordered off the menu. Our waitress Whitney was fantastic! Although the menu is egg-heavy, I was allowed to substitute for items that I cannot eat. Her service was fast, she was attentive and pleasant, and the food was hot and good. The next morning we made sure to get to breakfast before 08:30 (my partner went through the buffet and I ordered off the menu again), and noticed that people coming in well after 09:00 were still allowed to go through the buffet. So, I suppose they just keep it open until it is mostly depleted. We had excellent service/food from Whitney for 3 days. On our last day our waiter was inefficient, slow, and we had to flag him down several times to bring us the food and condiments he forgot. The food was cold and not as tasty as the previous days, so the cook staff must have also been different.
As far as dinner, the menu apparently had just been changed about 2 weeks prior to our visit, so the menus in the rooms were not the same as in the restaurant and the prices were higher. Since they no longer had the items on the menu that I could eat, we did not eat dinner there at all. I will mention, however, that the chef came to our table and offered to make up something to accomodate me, so I appreciated that, but we opted to go elsewhere anyway. The prices were a bit expensive, and there was no one else eating dinner in the restaurant that night; I never did see anyone eating dinner there the entire time I was there.
There was one laundry room in the hotel, with 2 washers and 2 dryers (although, one of the washers was out of service). The one working washer was pretty disgusting - they obviously do not clean or maintain the machines. The detergent was caked on in all three dispensers (detergent/bleach/softener), and I was afraid the bleach might be spilled over into the detergent dispenser, so I opted not to use the washer at all so as not to ruin my clothes.
The room was nice, and very clean. It had enough amenities for one person, so the next day we asked for more towels, etc. for the two of us. It did have a refrigerator, which was a pleasant surprise because when I used the on-line Chat option to ask if there was a refrigerator, I was told "no." The front desk and cleaning staff were friendly and accomodating. The hotel has a swimming pool, which we did not use.
The hotel is located at the very east end of the town, which was very convenient for coming off of I-25. It is about 4 miles from the center of town.
All in all, I would recommend this hotel for the room; had I not pre-purchased the breakfasts, we would have gone elsewhere for food.
July 13, 2015