Rated 4.2 out of 5 by 53
Rated 5.0 out of 5.0 by thgopokes Always a great stay!
This is always our first choice in Casper, as in most cities. Great quality facilities and pleasant staff. Breakfast buffete was a little lacking but got us full, :)
May 17, 2013
Rated 2.0 out of 5.0 by Bill3612 Poor customer service
The staff were un-helpful, their customer service was poor.
May 17, 2013
Rated 5.0 out of 5.0 by lmhjsm Friendly staff and comfy beds
Very nice hotel with ultra friendly staff. Recognized as a Platinum member at check in which doesn't always happen. Only downside was in room coffee pot wasn't cleaned from previous guest stay so tossed grounds and cleaned it myself. Comfortable stay overall and would definitely recommend.
March 30, 2013
Rated 4.0 out of 5.0 by Paul07 Clean and Friendly Service
The staff was excellent and very helpful. There was a basketball tourney in town that weekend and the staff handled it very well. The rooms were clean and comfortable.
March 25, 2013
Rated 5.0 out of 5.0 by Michael66 Great stay
Comfy beds, big rooms, very clean, quiet, great view if facing the mountains.
March 23, 2013
Rated 5.0 out of 5.0 by Michael66 Best stay in Casper
The beds were firm and didn't have the typical sink in the center, the pillows were of different styles and they offered more if desired. I would send anyone to this place for a great night sleep.
March 23, 2013
Rated 5.0 out of 5.0 by Craig39 Room upgrade appreciated
Received a room upgrade without having to request it. Staff was cordial and helpful. Spent two restful nights.
March 10, 2013
Rated 5.0 out of 5.0 by Allin123 Remodelled and better than ever!
We stayed on points this time, and the entire place had been remodelled. The dining area looks very inviting with high chairs and tables. The queen suite they gave us was very quiet, extremely clean, and like a luxury hotel. Great, positive staff and a great experience (except the pool was closed until noon for cleaning so couldn't swim, dog gone.# Otherwise, a great experience. #so rated the relax down because of the pool). Probably would have stayed somewhere else had I known the pool was closed. But the hotel is much nicer, and having stayed there many, many times over many years, definitely back on the list of good places to stay. Quiet too!@!
March 10, 2013
Rated 4.0 out of 5.0 by mtntraveler Don't plan on getting the 500 bonus points they offer you
I used to always stay at this hotel when I was in town, but got tired of fighting with them to get the bonus points that they offer Priority Club members. They never give it, unless you call and make a big deal of it. This last time they didn't give it at all.... If you're not really going to give them; then don't offer it. (It's a little thing, but that's one of the reasons that I am a PC member....for the points.)
It's a great hotel and the rooms are nice.....just don't expect the bonus points to actually show up on your account....or take the free drink!
February 22, 2013
Rated 5.0 out of 5.0 by Christy1234 excellent service
Maids were exceptional. Staff in restaurant were awesome!
I would have liked a blanket available in closet.
TV setup was bad! Remote wouldn't turn tv on or off but would change channel- weird! Had a "box" for cable so tv had to be on hdmi 3. Having to turn tv off in the dark when ready to go to sleep, the wrong button was pushed...ugh!
February 20, 2013
Rated 3.0 out of 5.0 by Helpful Noise Level
Rooms were large, bed fairly comfortable, but the insulation was very poor. Heard people next to us slamming doors, woke us up very early in the morning; could hear TVs on each side of us. Staff friendly and helpful. Restaurant food was fine.
February 10, 2013
Rated 3.0 out of 5.0 by tampic1 Food
I had dinner at the hotel and the food was so bad I could barely eat it. I normally can eat most anything. Because of this, I probably will not return.
January 29, 2013
Rated 3.0 out of 5.0 by kje1773 Bad Comunication between Staff
Staff didnt seem to comunacate and we didnt get the origanil reservation we had made. Didnt seem to think it was a big deal to us or try to make it right. Will stay elsewhere next time.
November 27, 2012
Rated 5.0 out of 5.0 by Atom Great Value
Sure enjoyed our stay. It was quiet and comfortable.
November 22, 2012
Rated 5.0 out of 5.0 by robjohnb1 Great stay
Staff welcoming and friendly.
Good location with great views
October 22, 2012