Rated 2.9 out of 5 by 12
Rated 1.0 out of 5.0 by abeldlg Horrible bed, loud A/C and bad, pricey breakfast.
Also, the shower smelled very bad. This hotel is well below the minimum quality standard that a frequent guest would expect from a Holiday Inn.
January 12, 2014
Rated 2.0 out of 5.0 by Eduardo36 No resting Stay
I cheked in along my wife and 3 childrens late, after driving all the way from Los Angeles,CA trying to rest and get back to the road next morning after the breakfast.
Well ... We couldn't sleep from 1 to 6 am, because our room neighbors were having a crazy party, and they don't care about the noise and slamming the door every 3 minutes.
I did call to the front desk about 1 hour after they start the party, and the security show up very quick, and we clearly heard he request silence because we were complaining about it.
At that point I became worried because the security officer point us as the responsibles for complaining, and I didn't know the kind of persons we were dealing with.
After 10 minutes of silence they start yelling names and slamming the door again, seems they were having also a fighting situation, I called by second time and told the guy at the from desk to send the security guy again and please do not mention we were the only ones complaining, because I wouldnt have a problem with this guys.
The security guy showed up by second time and couldn't handle the situation. Simply they dont care about us.
Next morning I was very upset and complaint with the manager, and her excuse was that those persons were staying for more than 2 months at that room and never had a similar problem before.
I was very dissapointed to heard that as an excuse, especially from a holliday Inn Hotel.
Anyway, in my opinion, not all the time the brand name says it all.
December 24, 2013
Rated 5.0 out of 5.0 by Sufamelico great Hotel
Always is a pleasure to spend time in the IHG hotels
And this location is not different, great staff, service and conformt is a promese
Good place to stay and return, I hope in the future returnt to Obregon and of course to Holiday Inn
December 2, 2013