Rated 4.1 out of 5 by 57
Rated 3.0 out of 5.0 by mackmack place under construction
Hopefully after work is done it will back to or better than it was before. Have stayed there before and was happy with the hotel then.Hope the rooms get updated and NEW mattresses get installed and the walled cleaned BUT the breakfast was good due to a very nice man named Jesus.
September 11, 2014
Rated 5.0 out of 5.0 by love to ride Great room, great personal, very friemdly
5 stars overall, very nice experience, thanks. very enjoyable experience, loved it, will return, .
September 10, 2014
Rated 5.0 out of 5.0 by Etta2014 Friendly staff
In spite of the ongoing renovations, the staff was very pleasant, especially in the makeshift break out room for dining.
September 10, 2014
Rated 1.0 out of 5.0 by cworth Not sure what I paid for
This location is under construction and all the amenities that they offer don't exist at this time,
Check in is complicated to find, But once you figure out where to go around the back of the building through a single glass door then into in a little room its a snap!.
Staff was pleasure to talk to however there was no mention of the lack of amenities that were available.
The lock to the door was sticking and it took several tries to get the door open.
When I entered the room it was clean and inviting.
When watching television the reception was scrambling off and on.
The air conditioner sounded like a jet plane very noisy.
There was a gap under the door that let in a lot of light when trying to sleep. You could see the feet of people walking past the door in the hallway from inside the room.
The cleaning lady knocked on my door at 8:30 am to see about cleaning the room. She stated that the do not disturb door hanger needed to be on the knob outside for privacy.
Pool is nasty with lots of leaves and dirt on the bottom.
The exercise room is closed.
I asked to speak to a manger and there wasn't one on site.
September 1, 2014
Rated 2.0 out of 5.0 by imcworth Over priced for what you get
I wish I had taken pictures
I stayed only one night because the amenities were below average. The website doesn't indicate the facility is under construction. The directions to the temporary front desk are not clear until you get to the back of the building. This should have been my red flag to go elsewhere. When checking in, the staff was very polite and professional. When going into my room it was clean and had a great smell. after some time I went to the swimming pool to go for a swim and the pool looked like a lake full off leaves and dirt all over the bottom, when I went to the front desk the clerk told me the maintenance man quit 2 weeks before. The Television had major reception problems and the 2in gap under the door lets in way to much light at night when trying to sleep. The cleaning lady knocks on the door and tried to come into the room at 8:30am all because I didn't have the do not disturb sign on the door. This was trouble some to me.
The price they charged for this room was high considering what they had to offer. I tried to find another hotel in the area and there isn't one. so they have you right were they want you.
Also no breakfast unless you pay for it
August 30, 2014
Rated 4.0 out of 5.0 by Infrequent Guest Trying Under Trying Conditions
This hotel is being completely renovated, so some amenities were moved out of their normal locations (bar, restaurant, etc.). Overall, my stay was comfortable, relaxing, and quiet. Considering the renovations underway, the location in the hotel where I stayed seemed unaffected by the construction. The staff worked hard in overcoming any shortcomings brought on by the construction; and I was treated well during my stay. I really like this hotel, it's proximity to work, and it's overall relaxed feel - and look forward to visiting when the renovation is complete!
August 12, 2014
Rated 4.0 out of 5.0 by KTC01 Under Renovation
I recently had a business trip to the Phoenix area and stayed at this property. I was not aware the property was under renovation before arriving and was a little skeptical at first. The fitness room and lobby were both closed due to the renovations, so you had to enter the hotel through a side hallway entrance. The signage was not adequate to indicate where exactly to get in at, just a few signs that had arrows pointing in vague directions.
Once inside, the temporary front desk/office was easily located in a banquet room. The staff was pleasant and apologized for the inconvenience of the renovation. They were very quick to recognize my IHG Rewards Membership and I felt very well recognized. There were artistic renderings of what the hotel would look like after the completion of the renovations, and it appears the hotel will be quite nicely decorated.
The room was very clean and presentable. The temperature in the room, though, was quite warm. I admittedly am not accustomed to the Phoenix heat, and am used to more humidity. The only complaint I had about the room was the inability to get the temperature below 76 degrees. I was on the fourth floor, so perhaps it's easier on lower floors to keep the room cool.
The room service wait staff were incredibly polite and very courteous. Aside from the unexpected renovation, I was very pleased with this stay.
August 12, 2014
Rated 4.0 out of 5.0 by Chenders8 Stay
Construction on site made it challenging, but staff worked around. Forcing customers to fill out a minimum length comment at end of survey is a waste of time and counters the definition of "short survey".
August 11, 2014