Rated 4.2 out of 5 by 52
Rated 5.0 out of 5.0 by Kanaka wit da Shaka Great hotel, great staff, great service
While we enjoyed our stay, we will not stay here again. Our choice to stay elsewhere has nothing to do with the service, staff, amenities, and/or the facilities. All were great. As for us, we will continue to utilize IHG hotels, but will choose instead to select locations closer to the I-10 and most important: we need the free breakfast.
We will be traveling frequently across 4 states and will always choose a rest stop/layover hotel in the Chandler or Tucson area. We booked this hotel and found that for our purposes, we will choose someplace that will be easier to access off of the I-10 and someplace that can help us to get a good start in the morning with some coffee and food. Our next stay will more than likely be at a Holiday Inn Express, closer to the I-10.
As for this hotel: the staff was great, the place was great, and the services were great. Thank you!
June 23, 2014
Rated 5.0 out of 5.0 by jrad53 Great Experience
I would recommend the Holiday Inn-Chandler. Nice area, good facilities, and updated. Updating hotel should be complete by 10/2014.
June 5, 2014
Rated 1.0 out of 5.0 by Patrick57 Some Concerns
We've stayed several times before and have always had a great experience. This time however we had several issues as follows. The internet didnt always work, 1 tv didnt work at all and the 2nd tv kept going out. We also ordered room service for breakfast 1 morning and it took well over an hour to get it and it the order was wrong. For the first time we were disappointed and when we checked out and told the front desk about the issues we faced we were given a rather nonchalant response and told we'd get some points for our problems. Little or no concern was shown. We hope that if we stay again these issues are fixed.
March 23, 2014
Rated 4.0 out of 5.0 by MrZafrani wireless - internet
Overall I enjoyed the stay at the hotel.
One thing was annoying that the connectivity to the internet was very poor due to low wireless connectivity. I couldn't stay connected continuously. I cannot use wired connectivity so I had to connect through wireless only.
March 2, 2014
Rated 5.0 out of 5.0 by Mike R Excellent Stay!
Recognized Priority status
Very pleasant and helpful front staff
I came down with a cold and touch of flu. Yet this room was very comfortable and restful, which helped a lot!
I highly recommend this hotel
February 21, 2014
Rated 5.0 out of 5.0 by DennisMinnesota great experience
third third time to this hotel this winter- love it.
February 21, 2014
Rated 5.0 out of 5.0 by Jwalt0701 Outstanding experience
We have stayed at this Holiday Inn 2 times now. Each time the staff was ready to help no matter what the problem. Because of problems, we had to stay in one of your handicap accessible rooms. The ease of use in these rooms helped with the mobility problems. I have a suggestion to make though. In the little area where the coffee maker and microwave are please include some type of lighting in this area. These areas are very dark and light is needed to be able to see what is being done in the space provided.
February 12, 2014
Rated 4.0 out of 5.0 by Marcus38 Good property but beginning to age a bit
I enjoy staying at this property and will continue to do so. It is located away from the typical hotel locations which makes it easier to relax and enjoy the stay. However, a few things are beginning to happen that reflex the age of the property. The equipment in the gym needs to be updated or at least repaired. The cable for the TV is unreliable and tends to loose signal when you would most like it not to. The internet service is also somewhat unreliable and recently, was not available at all.
I am sure these are items that are being addressed or at least will be soon.
A big plus for this facility is the breakfast! REAL eggs with a great choice of sides - bacon, sausage, pancakes, waffles, oatmeal, dry cereals, selection of breads and rolls, and on weekends biscuits and gray! You do not find this everywhere you go - that is for sure!!
February 10, 2014
Rated 3.0 out of 5.0 by ABQ Don Might be my last stay
I stayed at this hotel before and all was great but this time my room was not up to par. One TV kept loosing signal while the other would not. The coffee pot did not work and had water in it so appearantly did not work for the last guest either, staff promptly replaced it. The internet connection was iffy at best so I used my own HotSpot connection which would also cut out as well as my cel phone cals, something about this room? House keeping never made my room on the first day of my stay and on the second I was by-passed so a trip to the front desk fixed that. Bar food and drinks were as good as any hotel I ever stayed in. May-be this was just a bad instance but I may rethink my next stay.
January 29, 2014
Rated 2.0 out of 5.0 by rob37 My last stay
Although I have had great stays at your place in the past this last one was poor. Nothing in the room worked and even your wake up call service got me up three hours early. The only reason I would come back is your staff they were just wonderful and did try to help me but boy this last stay was rough.
December 22, 2013
Rated 4.0 out of 5.0 by ABQdand great hotel but the internet coverage is misserable
great hotel but the internet coverage is misserable.
December 15, 2013
Rated 5.0 out of 5.0 by Lolmego Great Stay!
I had the pleasure of staying at this hotel for the night and it was wonderful! A banquet was occurring down the hallway and even though it was busy, we still received quality service!
December 10, 2013
Rated 3.0 out of 5.0 by Footballfan128 Helpful front desk Horrible Bar experience
Watching the Texas A & M vs Missouri game on TV in bar area (one of two tv's) had previously asked bartender if he could switch to the game as we were the only one in the table area. Watching game when a bigger group came in and bartender changed tv to a different game. Told bartender we were watching game but changed it anyway. Kinda trivial but what service! Also shower had lukewarm water the next morning.
December 5, 2013
Rated 1.0 out of 5.0 by Shorty369 Great visit
Really everything was great - there was a slight odor to the bathroom which on the last day we finally pinpointed to a clogged drain in the sink. Everything else was great - thanks so much. We took advantage of you having the ASU/AZ game on your tv's in the bar area to watch the game as my son is an ASU graduate and we could not get the game at my mom's house - great game and the bar tender was so sweet to all of us.
December 4, 2013
Rated 5.0 out of 5.0 by JeffO123 Great Stay
We stayed here for the week of Thanksgiving and loved it. Great room. We both slept great, which is impressive since my wife tends to need time to adjust to a different bed. I would agree with another review on here that said they need to get new pillows and sheets, but they were clean still. Overall it was a great stay. Next time we are in the valley we will be staying here again.
December 2, 2013
Rated 5.0 out of 5.0 by Angela29 Best Holiday Inn ever!!!
This hotel has been the best Holiday Inn we have ever stayed at! The staff was very friendly and the even more helpful! This location is immaculate and very well maintained! They have a little fancy cafe you can eat at and when we arrived at 8 pm they sat us and served us promptly. The food was excellent!!! 5 stars!!!! Cannot say enough about how awesome this place is! Hoping we can return!!
December 2, 2013
Rated 5.0 out of 5.0 by Slicvic Nice
Was one of the best and had a perfect stay. Thank you !
November 30, 2013
Rated 5.0 out of 5.0 by TravellingChuck64 Servie staff
All of the service staff were very helpful and friendly. We ate there the entire week and were very pleased with each of our selections. Presentation, taste and quality of the food was excellent.
November 5, 2013
Rated 5.0 out of 5.0 by Troy99 good quality, affordable, and great service!
one word...Ariel. She answered ALL questions, was very polite, and seemed to be there from morning to evening every day. Thanks!
October 26, 2013
Rated 3.0 out of 5.0 by TravelinRose Awful Bedding.
The sheets were like sandpaper and the pillows were crazy small! Like small throw pillows. They need to get with the times and upgrade their bedding. I've stayed at other Holiday Inns but don't remember the bedding being so bad.
October 17, 2013
Rated 5.0 out of 5.0 by Pigdog13 Ocotillo trip
Great property at a reasonable price. I would stay there again
October 15, 2013
Rated 5.0 out of 5.0 by kpwys59 great room
We had a great room with sitting area. The only thing I would change is the bed was not as comfortable as I would have liked. the mattress was a little hard.
October 10, 2013
Rated 5.0 out of 5.0 by 2germangirls Perfect place for a Girls weekend out
My friend and I had a great stay during our visit to Phoenix to see our children at College and catch a college ball game. The room was comfortable and the bathroom had a good size with lots of counter space. The pool and patio area was great to relax and cool down from a hot day in Phoenix.
September 25, 2013
Rated 4.0 out of 5.0 by Novibes Pleasant staff great service
Stayed two separate nights during week staff was great, rooms clean and well maintained. One room I had noisy air conditioner- did not get much sleep that night.. Would stay again
September 25, 2013
Rated 4.0 out of 5.0 by Jenn14 Excellent stay
I had an excellent stay here. The room was great and bigger then I expected. The towels and bed were good quality. Very safe area for a female business traveler! Thank you for the bottled water upon arrival, I needed it! Front desk and restaurant staff were very nice and helpful.
My only complaint was the cleaning staff kept barging in even though I had the do not disturb sign out on the door. I stayed two nights and it happened both mornings.
September 24, 2013
Rated 5.0 out of 5.0 by itsmee Best Service
I stay at the Holiday Inn Ocotillo every time I’m in Chandler. The “entire” staff is always friendly and willing to help. The food and service in the restaurant/bar is always excellent.
September 9, 2013
Rated 3.0 out of 5.0 by Susannah94901 Hotel needs to freshen up
I stay at this hotel every couple of months and have submitted comments over time to this same effect. I was told the hotel was going to be updated this summer and was looking forward to that. However, when I checked in the staff let me know that the work won't be done this year. Too bad. Pillows, beds, linens need to be upgraded (should be following the Westin model with their "heavenly beds", etc since this location gets such heavy business traffic.) Lighting in rooms is depressing, the whole hotel needs to be freshened up.
August 21, 2013
Rated 5.0 out of 5.0 by Grams62 Staff and Service
When we checked in late at night the gentleman was very cordial. The next day when I went to buy some aspirin, the front desk clerk acted like she was doing me a favor by waiting on me. Slapped the change down, no thank you or anything. Went back to playing on the computer. Same thing on Sunday when my Grandson came by to pick us up and wanted to buy a water. Grumpy little thing. Not my fault she had to get up and go to work. I do it 5 sometimes 6 days a week.
I can't comment on the food because we didn't eat there.
We will stay there again. It is a very convenient location to visit our
August 17, 2013
Rated 5.0 out of 5.0 by Mariaed Nice accommodation
Nice to see a small fridge in the room although I didn't see a microwave oven. Very clean and comfortable room.
August 1, 2013
Rated 5.0 out of 5.0 by kat50 A very well maintained hotel
I would recommend this hotel, for its friendliness, good food, good prices during happy hour.
The room was clean and maintained very well.
August 1, 2013