Rated 4.2 out of 5 by 52
Rated 4.0 out of 5.0 by Infrequent Guest Trying Under Trying Conditions
This hotel is being completely renovated, so some amenities were moved out of their normal locations (bar, restaurant, etc.). Overall, my stay was comfortable, relaxing, and quiet. Considering the renovations underway, the location in the hotel where I stayed seemed unaffected by the construction. The staff worked hard in overcoming any shortcomings brought on by the construction; and I was treated well during my stay. I really like this hotel, it's proximity to work, and it's overall relaxed feel - and look forward to visiting when the renovation is complete!
August 12, 2014
Rated 4.0 out of 5.0 by KTC01 Under Renovation
I recently had a business trip to the Phoenix area and stayed at this property. I was not aware the property was under renovation before arriving and was a little skeptical at first. The fitness room and lobby were both closed due to the renovations, so you had to enter the hotel through a side hallway entrance. The signage was not adequate to indicate where exactly to get in at, just a few signs that had arrows pointing in vague directions.
Once inside, the temporary front desk/office was easily located in a banquet room. The staff was pleasant and apologized for the inconvenience of the renovation. They were very quick to recognize my IHG Rewards Membership and I felt very well recognized. There were artistic renderings of what the hotel would look like after the completion of the renovations, and it appears the hotel will be quite nicely decorated.
The room was very clean and presentable. The temperature in the room, though, was quite warm. I admittedly am not accustomed to the Phoenix heat, and am used to more humidity. The only complaint I had about the room was the inability to get the temperature below 76 degrees. I was on the fourth floor, so perhaps it's easier on lower floors to keep the room cool.
The room service wait staff were incredibly polite and very courteous. Aside from the unexpected renovation, I was very pleased with this stay.
August 12, 2014
Rated 4.0 out of 5.0 by Chenders8 Stay
Construction on site made it challenging, but staff worked around. Forcing customers to fill out a minimum length comment at end of survey is a waste of time and counters the definition of "short survey".
August 11, 2014