Rated 4.2 out of 5 by 46
Rated 5.0 out of 5.0 by rcarlil Holiday In Channelview, TX
enjoyed my stay, staff was polite, meet all of my expectations, will stay at this location in the future, easy access from highway, great restraurants in the area, good shopping in the area
September 3, 2014
Rated 5.0 out of 5.0 by kennygw very nice hotel
Great staff and all around very nice hotel, the restraunt has amazing food
September 1, 2014
Rated 5.0 out of 5.0 by BBQBen Read other reviews
I generally read reviews when I make a reservation at a location in which I haven't stayed. Several reviews had complaints about staff and service, so, I watched for problems in that area.
I had interaction with several staff members. EVERY contact was more than satisfactory to me. Everyone was friendly and fulfilled each request quickly and with a smile. Each time I entered and left the hotel, the front desk employee would acknowledge me and wish me a good day. When I decided to turn on my TV, I couldn't find the remote. The next morning I asked a staff member at the front desk about it. He said that the previous guest may have taken it. When I returned to my room, I had a remote laying beside the DVD remote.
I don't know what happened to the guests who complained about the staff, but my experience was very positive. For the past 35 or so years I have averaged about 100 nights each year in hotels; good ones and not so good. I may be fairly tolerant of staff; but, I also know what is acceptable and not. In fact, I may be harder than many casual travelers.
August 31, 2014
Rated 4.0 out of 5.0 by SCOOTIE NICE RELAXING ATMOSPHERE
OVER ALL I HAD A NICE RELAXING VISIT AND COMFORTABLE STAY AT THIS HOTEL. THE SERVICE AT THE BAR WAS EXCELLENT AND THE STAFF WAS VERY FRIENDLY. I DID NOT EAT AT THE RESTURANT BUT WAS TOLD BY OTHER GUESTS THAT THE FOOD WAS REALLY GOOD.I THINK IF I HAD BEEN THERE ON LEISURE AND NOT BUISNESS THAT I WOULD HAVE ENJOYED IT A LOT MORE, BUT I AWS COMFORTABLE WITH MY SURROUNDINGS THE WHOLE TIME I WAS THERE.
August 25, 2014
Rated 5.0 out of 5.0 by jamesk55 Channelview stay
Great staff, comfortable and clean room. A little difficult to get too, but that's Texas roads.
August 21, 2014
Rated 5.0 out of 5.0 by that guy again need more firm pillows
surprisingly outstanding Holiday Inn in the middle of an industrial area
August 20, 2014
Rated 4.0 out of 5.0 by gentleman jack clean and convenient
Clean comfortable and convenient stay for business in the Channelview area.
August 15, 2014
Rated 2.0 out of 5.0 by Kelly21 Nice Hotel, BAD CUSTOMER SERVICE
This hotel was new and very nice. We loved the rooms. But the staff are very rude. We stay with Holiday Inn about 55 nights a year and sometimes more. We stayed on points this time, and we go in the guy tells me that I have to put 250.00 dollars on the room. I don't mind them holding a little money, I understand most all hotels do this. I ask why so much, he said for things I would buy in the hotel. Really there is not anything in a hotel that I will buy for that much money, we only stayed the night. Got there around 6 or 7pm. I ask if I could put cash so there would not be that big of hold on my credit card, was told that do not take cash at that hotel. I have never heard of a hotel that only takes credit cards. He told me I could just go stay somewhere else. Then he tells me that the money would be released the next morning, till I get really upset, and he finally says I am not going to lie, the hold will take about 7 days to come off your card. So we are traveling and staying in a number of hotels and if they all put a hold on my credit card for 250.00 I would not have a credit line left to pay for the room. Long story short THEY ARE JUST RUDE, when we checked out the next morning the lady was not any nicer. Just beware if you go here, and know they will hold 250.00 above your room charge. And they are rude and DO NOT CARE ABOUT YOUR BUSINESS. They do not care if you are IHG members either. NO upgrade, and I really don't care about the little water and snack, but was not offered that either.
August 9, 2014