Rated 4.2 out of 5 by 47
Rated 4.0 out of 5.0 by redbox Rude Front Desk Staff - Beautiful Property
Had driven a 16-foot truck from Phoenix to Houston, so was very tired and thirsty. As a Platinum Elite Ambassador, was given the courtesy bottle of water and trail mix. Asked, Ish, who checked me in if I could have another water, as I was dehydrated. "No, regulations allow you only one water". Quite frankly, I was stunned. Try to stay exclusively at IHG properties around the world, hence the Platinum Ambassador status, and have never been refused something as insignificant as a bottle of water. Learned that the other employees are not fond of this staff member due to his lack of "people skills".
The property is gorgeous....beautifully designed....with a very good restaurant and a personable/knowledgeable restaurant staff.
After a very good dinner, I asked Ish if I could move the small truck under the well-lit portico as it was loaded with expensive camera equipment and filing cabinets full of photographs. "No...that is not possible". Well, it was possible, as a courtesy, at every other IHG property on my trip.
A wonderful stay at a terrific property was ruined by one person. Will have to make this drive again shortly, but will avoid this hotel, sadly.
September 5, 2014
Rated 5.0 out of 5.0 by rcarlil Holiday In Channelview, TX
enjoyed my stay, staff was polite, meet all of my expectations, will stay at this location in the future, easy access from highway, great restraurants in the area, good shopping in the area
September 3, 2014
Rated 5.0 out of 5.0 by kennygw very nice hotel
Great staff and all around very nice hotel, the restraunt has amazing food
September 1, 2014