Rated 4.1 out of 5 by 52
Rated 5.0 out of 5.0 by Sezzmi Nice place. Still new!
Hotel is clean, and staff is nice. It's not really close to any shopping, or dining. Other than that, no issues. If you''re a light sleeper, you may want to ask for a room not facing the interstate. Mine faced that direction, and while I could hear the traffic, it didn't keep me up.
September 22, 2014
Rated 5.0 out of 5.0 by maajam Great guest service
Great Hotel, keep-up the good work, the staff was great and I have enjoyed my stay with this Hotel, Thank You all.
September 13, 2014
Rated 2.0 out of 5.0 by redbox Great Stay/Wonderful Hotel Ruined By Front Desk Manager
I reluctantly"recommend" this property because it is a very attractive, well-designed property with a terrific bar/restaurant....and a staff to match. The one notable exception is the front desk staff.
After driving a 16-foot equipment truck from Phoenix, thought I was lucky to find this lovely hotel. Checking in changed that perception quickly. As a Platinum Elite Ambassador (extensive European travel), I was given my trail mix and a water. Asked the manager if I could swap the mix for another water as I was so dehydrated from the drive. "You are entitled to one bottle.....so, NO, you can not have two." Quite frankly, I was stunned. Stay at IHG properties almost exclusively and have never been rebuffed over something as trivial as one bottle of water.
Asked the same staff member, after a very good dinner, if I could park the truck in well-lit portico for safety and it was raining. Explained the neighborhood was a bit shady and the truck was loaded with camera gear. Again, "NO, you can NOT! That is not allowed." It WAS allowed at the other IHG hotels on the trip....AND a car sat there for hours before I asked.
Will avoid this hotel on my next trip, sadly, because of one person.
September 9, 2014