Rated 4.1 out of 5 by 13
Rated 5.0 out of 5.0 by Musk2012 Great stay
Great clean, spacious rooms. Flat screen TVs. Friendly and very helpful staff.
Great place to stay!
August 12, 2012
Rated 5.0 out of 5.0 by Allie Candlewood I10 East Houston
This is a great hotel! It is the best Candlewood I've ever stayed in. The great pluses are:
1. The Business Center
2. Vented Bathrooms
3. Vented Kitchen
4. 5 Ft Shower
5. New facility
6. Great Staff!
August 3, 2012
Rated 1.0 out of 5.0 by Mistreatedmember Horrible manager
My family and I had a terrible experience at this Candlewood last week, and I immediately sent a complaint to you. It is almost one week later, and I have not gotten a response. Why do you bother asking for feedback if you don't do a follow-up?
We had stayed at this place 2 weeks ago (July 13), and had a good experience. Since we would be going through Houston on our return trip from vacation, we decided to book a night for one week later (July 20). We have 5 people in our family, so at our first stay we had a room with 2 beds and a roll-way. This worked out perfectly, so when we left and were booking a night for 1 week later, we asked for a roll-away again. When we checked in on July 20, after being in the car for 9 hours, we were told that there were no roll-away beds available. I had requested it 1 week ahead, but apparantly being in Priority Club does not mean that I have ANY sort of priority. I spoke with the manager by phone, but she made no attempts to find a roll-away bed for us - she only offered to sell us another room for the night. When it became obvious that the manager would not be accomodating at all, we asked for some sort of bedding to make a palate on the floor for my son. After waiting for 30 minutes and not getting any bedding, my wife had to go to the front desk and insist on it. We were very glad to leave the Candlewood Suites the next morning. I will NEVER stay at one of these again, and I am seriously questioning the value of being in Priority Club. There are plenty of hotel membership organizations out there that would surely treat their members better than this.
July 26, 2012
Rated 5.0 out of 5.0 by Beverly A nice home away from home
Since last December, I have stayed at Candlewood Suites (I-10 East) 2-3 weeks per month while working in Houston. I have never had a bad experience, and really enjoyed being able to have access to a very comfortable bed as well as a small kitchen for nights when I didn't want to go out for dinner. One of the best things this hotel has going for it is the front desk staff. They are all exceptional, -- well mannered, polite and courteous. Having used my Priority Club membership card, I now have several free nights that I can use for vacation travel.
July 19, 2012
Rated 4.0 out of 5.0 by Elvin It was above average
I am handicapped. There was a truck parked in the handicapped parking. I addressed this issue 2 days in a row with the front desk and nothing was done to resolve this issue.
The hotel as a whole was above average however I am not sure I will ever stay there again or reccomend this hotel due to the lack of response over the handicapped parking.
July 11, 2012