Rated 5.0 out of 5.0 by twin43 Great room and staff
I took my daughter on a 2 day vacation. The room was great and the bed was very comfortable. The staff was so friendly, which was worth the price. I will pay for great customer service anytime. Everything was in walking distance. The valet service work out because i did not have to pay to park in the city market. The hotel is also about 15 minutes from the beach. Some may think the hotel was pricey, but I had a great experience with this hotel.
June 12, 2013
Rated 4.0 out of 5.0 by Pam37 Looks like pictures
The pictures shown on site are exactly like the room and the rest of the hotel. The only thing that was wrong was that the AC was not working in our room, so it was a little stuffy and hot. They gave us a $20 coupon for breakfast in the hotel.
June 7, 2013
Rated 4.0 out of 5.0 by Pacsetter Disappointed
The hotel itself was very nice but the fact that only Valet parking was available & it was $16 a night, was a big disappointment. The valet staff were very cooperative, but it was just a hassle. Also our view of the dilapidated building next to the hotel was terrible. As PC members we would expect a better view. We loved walking to King St. even though you are right at the edge of the bad side of town. You can take the bus to the Battery but it is a far walk. Breakfast was not so good on Sunday & we had to wait a long time for our food. The staff behind the counter were very friendly, it was all things that are out of their control that we were not happy with. Loved the pool area. That was REALLY nice with a pretty view. We stayed free but if we had to pay for it, we would not be back...
June 6, 2013
Rated 2.0 out of 5.0
by Pacsetter NOT Worth the cost even for a rewards stay.
Not up to even the BASIC Holiday Inn Standards.(No free parking, ($16.00/Day!) NO P/C coffee in the morning, ($2.50 for the coffee) No microwave in the room, safe didnt work, HORRIBLE, HORRIBLE Block Long View! Next door to a rotting, delapidated, caving in Ice House to look at.) I was supprised they didnt charge us more for a, "View of the Ruins!". Not the greatest part of town.
When we checked out, they would not honor the 10% breakfast coupon they gave us for the terrible breakkfast we had! I brought my wife for a good time, bragging about Holiday Inn and their Fine Service I have come to expect. Then this! Just didnt seem like The Holiday Inn's I know and Love, and I have been a P/C Platinum Member since 1983, and have stayed around the world! (Not my first HI stay.) Dont expect much from this Property as of Memorial day 2013.
June 5, 2013
Rated 4.0 out of 5.0 by Jason7576 Great Hotel...Great Location
Friendly staff and great location close to many shops and dining. The only issues are there in no self parking and no coffee in the lobby.
June 4, 2013
Rated 3.0 out of 5.0 by TMOSales New but location not the best
It's a new property and nice but the location is not that great - it's a walk to get to Historic Downtown. Also, be prepared for Valet parking. Self parking isn't a very good alternative.
June 4, 2013
Rated 3.0 out of 5.0 by Swede51 disappointed in Holiday Inn
We stayed at your Hotel for two days and it at best was average. For the price of the rooms, you received nothing extra and the parking was crazy...Nothing but valet. On one occasion, we were waiting for our car, the valet said it was ready and when we went out to get in, it wasn't our car.
We went one night with no towels or soap. The dining room was a little disappointing, the menu was very limited and they were closed for most of the day.
May 31, 2013
Rated 5.0 out of 5.0 by Canuck613 Lovely spot
We recently stayed for 2 nights, and were very impressed with the hotel.
Valet parking is basically your only option, so factor in an extra $16/day. But friendly staff, eager to please and helpful.
Because it is so new, everything is still fresh & undamaged. The decor and finishings are exceptionally well done.
Room was clean and had virtually everything we could want. That said, glass glasses would be nice instead of plastic, and I enjoy a bath robe, but I understand these are just not Holiday Inn's style. We approve of the "no bath tub" concept whole heartedly. Giant shower was awesome.
True, as others have noted, it is on the fringe of the historic district, but it's really only about a 15-20 minute walk to the heart of things (eg: Market Street). And if you take King Street, there's LOTS to see along the way.
Our only real frustration & criticism relates to the restaurant. We ate breakfast there both mornings. A sign in the elevator promotes two "elevator specials" - the first for $7.95.... two eggs, toast, choice of bacon or sausage & coffee. No one in the restaurant seemed to know about is. The waiter the first morning had never heard of it. We got charged $8.95 + $2.50 for coffee. We spoke up, and they reversed the charge for coffee, but still charged $8.95. Nonetheless, it was fast & friendly. Morning #2 was horrible. We ordered both elevator specials. The second special is pancakes, with choice of bacon or sausage for $8.95. After ordering, we waited a good 25 minutes for breakfast to show up. Ridiculous. And when the pancakes finally came, the waitress was surprised to be told there was supposed to be bacon. The bill once again charged $2.50 for the coffee ordered with Special #1. By the time all was said and done with the poor service and bill corrections, we wasted almost an hour of what should have been travel time.
May 28, 2013