Rated 4.3 out of 5 by 118
Rated 5.0 out of 5.0 by Alex57 Quick Business Trip
Have visited Charleston many times. Normally stay at Mills House and pay much more for virtualy the same experience. The rooms were spotless and the staff was wonderful. Even the valet parking charges were exceptable.
I will definately stay again.
April 6, 2013
Rated 1.0 out of 5.0 by Dissappointed13 Extremely poor service and location
Upon arrival front desk was unwelcoming and not helpful. Staff was unwilling to clean room even when asked! No service all around except for valet. Cars are on lifts so you have no access to your car unless you have a valet get your car so you can get an item from the trunk - very inconvenient.
April 5, 2013
Rated 2.0 out of 5.0 by ChrisV Disappointed with location
As a platinum member, I stay quite frequently at IHG properties for both business and pleasure. I stayed at the Charleston Historic Downtown hotel for two nights from March 29-31, 2013 to see the sites, and was rather disappointed. The hotel is brand new and clean, but lacks any of the charm associated with an historic city like Charleston. King Street is a two minute walk away, but the hotel is definitely not in the heart of the historic district. Some of the buildings surrounding the hotel are dilapidated, in fact, and the roof of the building directly across my 5th floor room was caved in completely - not the fault of Holiday Inn, but not exactly a pleasant site, either. When I visit Charleston again, I will stay at one of the hotels which are located closer to the heart of Charleston.
April 5, 2013
Rated 4.0 out of 5.0 by Seaschnell Up and coming!
Overall, clean, new beautiful! Need to work out the kinks! The hotel really needs better outdoor signage. Sign is blocked by trees and too high. Needs to be at drivers eye level. Also need signage regarding parking.
Hotel is in an up and coming area. New construction all around. That said did not hear any construction noises while inside hotel. Once the neighborhood is complete it will be awesome!
Parking is extra...ok.. but long wait to get car from valet.
Rooms were awesome.
Had dinner at the restaurant because i got tired of waiting for my car. While the service was slow, it was definitely worth the wait!!!! This fish snob totally enjoyed her octopus appetizer and striped bass dinner! Fresh fish served in an inventive manner..awesome! Wifi worked fine!
April 5, 2013
Rated 4.0 out of 5.0 by JoeW1 Great Location/ Cold "Heated Pool"
Very nice Hotel. Valet very friendly and helpful providing directions. Room was great and the fitness area was nice. Only knock is the 'heated pool' wasn't. Need the manager to actually try to swim in that water.
April 5, 2013
Rated 3.0 out of 5.0 by Stormhatch NO BATH MAT
We were here for two nights. On the second night we discovered that our bath mat had not been replaced. Made do with a towel. Also, ran out of facial tissues on the second morning. Parking here is not included in the room rate. Beware. $16.00 per day plus tax. Long walk to the battery and to College of Charleston and to all restaurants. We only ate breakfast at the Inn and in spite of being almost empty, the service was terrible. The food was good.
March 30, 2013
Rated 4.0 out of 5.0 by Ralph1 Great employees working for you
The room was very comfortable, spacious and beautiful. Your great staff made the stay even more enjoyable. Thanks for a great three nights.
March 25, 2013
Rated 3.0 out of 5.0 by CaddoTexas Slow Food Service
Even with only 3 customers in the restaurant, we usually had to wait over 30 minutes for breakfast to be served after the order was taken. They are either severely under staffed in the kitchen or very distracted. There were 4 wait staff members on the floor at this time, so that wasn't it.
The rooms were very nice.
March 25, 2013
Rated 1.0 out of 5.0 by peggymc Not in the historic district
The location is on the fringe of town, far from everything. Although, they advertise a heated pool it was not open, chemical problems, no one was working on it. My daughter was warned by her van driver to "watch out" in the neighborhood. They did not have tea in the room, had to get if rom the chef? Apparently, some rooms have balconies, but could not get a clear answer as to what entitles you to one. Even though when we checked in, the hotel was not busy, none was offered. The dining room took forever to serve breakfast, not sure what the chef was doing, since the restaurant was empty. The waiter Leron and the busboy were the best staff in the hotel. I wrote to the general manager twice while I stayed, he never directly responded to my complaints, guess he was hiding, since he manages the hotel so poorly. The trolley service takes forever.
March 21, 2013
Rated 2.0 out of 5.0 by Hildy Better values in Charleston
The bright spot at this property is the front desk. I dealt with 4 different ladies and all were excelent. The room had a shower but no tub. I don't recall seeing that in the room description but it may have been there. House keeping finally showed up as we were getting ready to go out for the evening and we needed the room. The front desk heped us out with coffee.
A little research during our visit revealed several properties we will use during our next trips to Charleston.
March 10, 2013
Rated 5.0 out of 5.0 by ChrisP5 Excellent Hotel For Charleston, SC
I stayed at this hotel for an event I was putting on and hosting there. This hotel went above and beyond the call of duty and exceeded my expectations immensely. From the second I pulled up until I left they made me feel like a king. Even leading up to the event the planning and preparation was spot on.
The hotel staff made me feel at ase with my alumni event I was having and made my job that much easier. The value of everything we received from beginning to end was unreal.
The staff is friendly, warm and at your service at anytime. The food was excellent, the rooms are very modern and clean. The whole setting is truly Charleston with a warm summer time feel to it.
I will definitely be back for both business and pleasure. Anyone visiting Charleston should visit and stay at this hotel.
March 1, 2013
Rated 5.0 out of 5.0 by 1234mac Nice new hotel.
Nice new hotel within about 1.2 miles walking distance of D.T.Charleston. Within three blocks of free city transportation to D.T. Staff were friendly,restaurant had good food and beverages at reasonable prices. Wi Fi was very inconsistent and area directly around hotel was sketchy. Outside of last two concerns value for hotel stay was very good.
February 25, 2013
Rated 5.0 out of 5.0 by BW28 Lovely New Hotel
Very quiet, very clean rooms with comfortable beds. Easy walking distance to restaurants and bars on King St. Very hospitable service. Will stay here again when next visiting Charleston.
February 20, 2013
Rated 5.0 out of 5.0 by Live13 Great Location and Wonderful Guest Room
I stayed for an extended weekend and enjoyed every aspect of this hotel. The room was wonderful, everything was very clean and comfortable. The location is perfect to enjoy everything downtown Charleston has to offer. My husband and I walked around downtown from our hotel almost every day we were there.
February 16, 2013
Rated 5.0 out of 5.0 by Tom7114 Frequent guest
I have stayed at this hotel about 8 nights in their first 30 days or being open. That was spread over all four weeks.
The staff is extremely friendly and accomodating. Beautifully decorated, extremely clean, wonderful library/business room. Food is on par with other great Charleston restaurants.
From the bellmen to the front desk to the cleaning staff are all about pleasing and being helpful to guests.
I have been a Platinum member for many years and this is one of the finest hotels that I stay in.
While the location is in a area being renovated, I have found it to be completely safe, great location to get around Charleston and convenient to all areas of the city.
February 16, 2013
Rated 5.0 out of 5.0 by Gmm0320 Historic downtown HI facility
All staff was friendly and helpfull, rooms were clean, well supplied. Location was great
February 16, 2013
Rated 3.0 out of 5.0 by MHmh give them a little time
resteraunt closed early ...so did bar ...we were told that was because they had no buisness ...only been open 2 weeks i think they should at least stay open the hours they advertise...parking is valet only your car is under the hotel ...hope buisness picks up it might be a great place to stay
February 15, 2013
Rated 1.0 out of 5.0 by drlkwallace No Meeting on Meeting Street
NO room Service
NO Coffee in room
Still under construction
No Quick Parking
February 10, 2013
Rated 5.0 out of 5.0 by joe1942 liked our stay
We only stayed overnight but we loved this Holiday Inn. The food was excellent with top notch presentation. Taste, quality, quantity. The food has it all. The room was clean with the right amenities.
The area of town is being renovated. It will be beneficial for this hotel.
February 5, 2013
Rated 2.0 out of 5.0 by Gmn2012 Rough start to a new hotel
We stayed there on the 3rd day of opening. They were not ready for guests yet. Our deadbolt would not lock to our room. Lukewarm water in the shower. Never had a hot shower. Bed was very uncomfortable. Really hard mattress. Paid for parking and valet guaranteed it would be safe and only 2 ppl would have access to the garage. I found my vehicle parked outside by a very sketchy gas station in the dirt where all the homeless and other ppl had access to it. Not secure at all. The food was tasteless and lacked quality. Overall just a bad stay. When I told the staff including the manager about the issues they said sorry but that's what you get when you stay somewhere new. Needless to say they need more tact in professionalism and customer service.
January 31, 2013