Rated 3.7 out of 5 by 153
Rated 4.0 out of 5.0 by Leon 42 need new mattresses
We stayed at this motel on May 19th & 20th,2014. Both nights around 2:00 am, I woke up with my back killing me. I had to move off of the bed and on to the couch to get any relief. This motel is in dire need of new mattresses especially in room 239. Other than the bed killing my back my over-all stay was great. The staff was very courteous and helpful and the motel was very clean.
May 24, 2014
Rated 4.0 out of 5.0 by TLSC OVERNIGHT VISIT
WE ENJOYED OUR NIGHT THERE AND WISH THAT WE HAD MORE TIME TO SPEND IN THE CITY AND HOTEL.
WILL BE STOPPING BACK, HOPEFULLY SOON
May 24, 2014
Rated 5.0 out of 5.0 by LiznDave Great location
Great location for tourists visiting the area attractions
April 21, 2014
Rated 4.0 out of 5.0 by catugrad issues but staff worked very hard
had a few issue with this stay but the staff worked very hard to fix them, and some of the issue were out of their control,
I would recommend this hotel to the HIXpress down the street, staff are nicer and more helpful.
April 17, 2014
Rated 1.0 out of 5.0 by SameProblems Poor Housekeeping Quality
Most days there was at least one omission of items in the room. One day after arriving home late I got into the shower and realized there was no soap, shampoo, floor mat, coffee, etc. I went to call and found that the phone did not work. After going downstairs and talking with the manager he gave me the items. I also told him that sometimes the room was made up as late as 6:00 PM after we had returned from our day out. He assured me that all rooms should be made by 3:00 PM. The very next day the made service arrived at 3:30 PM. Also the phone had not been repaired. When I went down to talk to the manager (different one) he knew nothing about the previous issues. So the problems run deeper than just housekeeping. This hotel which I visit every year as part of a group seems poorly managed, where the same problems and general lack of shine seems to never go away.
April 10, 2014
Rated 5.0 out of 5.0 by kiki kitty great place
Great service clean room -great visit! The staff was excellent.
April 9, 2014
Rated 4.0 out of 5.0 by Texas 'T' STS3 #SS# SUPER WEEK
This was our annual reunion in Charleston. We have stayed here since 2001. Always pleased and made to feel wanted and like 'family.' Our #1 choice in the Charleston area.
March 28, 2014
Rated 5.0 out of 5.0 by marelittle Would Stay Again
We were pleasantly surprised with this Holiday. We only stayed one night as we were cruising out of Charleston the next day. We loved the fact that there was a restaurant and lounge on the premises so that we didn't have to leave and find somewhere to eat. The dinner was very good and free appetizers in the lounge.
The staff was wonderful, from greeting us when we arrived, having our room all ready...to the bartender/waiter who was very friendly and personable.
Would highly recommend staying here and will do so again.
March 7, 2014
Rated 5.0 out of 5.0 by Erhard Very good over all
Except for the jet engine in the bathroom, everything is perfect
February 25, 2014
Rated 1.0 out of 5.0 by Cacho Find Another Property
No recognition for Platinum Elite other than a drink coupon. Given keys to an unmade room at check-in. Switched rooms to resolve the issue but no upgrade. Found women's undergarments in corner of new room. Dated property. Flourescent lights were dim and flickered in bathroom. Breakfast was empty prior to being finished. Poorly stocked. Found spider in the bathtub. Front desk did point out points of interest in Charleston. Towels were unavailable from housekeeping as they were out in the morning.
January 7, 2014
Rated 4.0 out of 5.0 by Moljenny2014 Smoke free?
The hotel says it is 100% smoke free! but as soon as we entered our room it smelled like smoke. When we turned on the air, it got worse. When we got home, all of our clothes and bags smelled like smoke. This was a negative!
January 5, 2014
Rated 2.0 out of 5.0 by Whisnane Poor Service, Room had Bad Odor
Upon check in room stunk with urine smell from the carpet. Carpet stained. I notified front desk within an hour and was told they would check it out. Nothing done. Next two days had no service in the room, had to ask housekeeping for clean towels. Ran out of toilet paper. Went to front desk to get some, nobody there. Had to find extra toilet paper in lobby bathroom. Very poor service at this location.
January 2, 2014
Rated 3.0 out of 5.0 by Carolan B. Dirty sheets
10 o'clock at night I got into bed and found that the sheets were dirty. I found hair and orange powder that resembled Cheetos. There were six spots and I thought it was a stain but when I rubbed my finger on it food debris. I called the front desk and they sent up clean sheets but my husband and I had to change the sheets before we could go to sleep. Not a good experience!
December 31, 2013
Rated 5.0 out of 5.0 by amy2426 Better than before
Our stay was very nice. We have stayed here before and the time was much better. Staff was awesome!
December 28, 2013
Rated 4.0 out of 5.0 by MrUppy Friendly and helpful staff
When I checked, the person working at the front desk was on the phone taking a reservation. He immediately asked the person to hold so he could acknowledge me and tell me he would be with me in a minute. His name is Antonio and this was just the beginning of the assistance he provided such as dinner recommendations, coupons, places to see and how to get there, etc. When I came back from dinner, he would verify his recommendation was good. I also found the other staff from the restaurants workers to the maintenance staff was eager to say hello. The accommodations were aged but everything was clean. I will go back there again.
December 16, 2013
Rated 3.0 out of 5.0 by trainersteven Average/But Very Convient
Nothing Special, ease of parking, convient location to most everything, rooms pretty quiet, but older and getting outdated, looks as though they maybe doing some renovations on floors, hotel has bar/restaurant but food was just average and slow, employees not very personal with guests. Still not a bad value and rooms have room to move about in them, quiet, comfy. so no real complaints, I stay in hotels 200+ nights a year and I would come back, just NEVER Ever stay at the holiday inn resort in pannama city beach the absolute worst holiday inn hotel on planet earth!
November 18, 2013
Rated 3.0 out of 5.0 by DoctorBrown Uncomfortable and hot room
We were not welcomed at all when we walked in, it took over two minutes while we were the only ones standing at the desk to have the employee even acknowledge we were there. During our short stay, there was only one working elevator that had water spilled all over the floor and there was construction being done on our floor. The bed was quite uncomfortable and the room stayed hot despite us turning the temperature down multiple times. We could hear the people talking in the room next to us and in the hallway. Overall I was not pleased with the hotel, especially for the price.
November 6, 2013
Rated 3.0 out of 5.0 by Jmarkk Lots not working
Trying to get info on my reservation I got run around between hotel and on line. Neither side had accurate facts. Hair dryer didn't work. Bath fan was way too loud. Wi- fi was so slow I elected not to use it was so frustrating. Was under some mild rehab on my floor. No carpet.
November 5, 2013
Rated 3.0 out of 5.0 by TommP average service
Reserved room a couple of months in advance to attending a wedding in Charleston. Arrived on a thursday about 1pm and no rooms were ready, so myself and the brides father picked up some beer and relaxed by the pool until 230 when the desk clerk said our rooms would be ready. Went back and waited in the lobby for another half an hour, and supposedly our rooms only needed to be inspected. Finally we found out our rooms hadnt even been cleaned yet, so they looked around for other rooms they could put us in. Found my wife and me a room on the 4th floor, and said they would have a refrigerator put in for her diabetic meds, all the fridges were on the 5th floor and no rooms were available. We went up put our bags in our rooms and came down to happy hour at the bar, the desk clerks had changed and my wife asked them when we could expect the fridge....they said we couldnt unless we moved to the fifth floor. Tommy who had just came on found us a room very quickly on the 5th floor and the situation was finally resolved....why couldnt the day shift front desk do that? My reservation said I had a complementary continental breakfast, I wasnt given any information on it when i checked in and the bkfst i had every morning was far from free....
October 30, 2013
Rated 5.0 out of 5.0 by Bonny1 Clean, quiet, nice view of pool and oak tree
Desk personnel were friendly and helpful. They booked taxis for me and gave me wake-up calls. I wasn't able to understand operation of the in-room radio/alarm. The room was clean; I liked the quilted white blanket. The bathroom appeared to be newly renovated with clean white grout. My only concern was the temperature of the shower water. Way too hot. I had to resort to drawing water into the tub and letting it cool some before bathing. Except for the sound of the fan when on in the bathroom, it was very quiet and I felt safe here.
October 17, 2013
Rated 4.0 out of 5.0 by PattyAnn1005 Nice Place to Stay
I thought this hotel was very nice. Saw many negative reviews and was going to switch hotels but decided not to. Glad I didn't. This hotel was just fine.
October 5, 2013
Rated 1.0 out of 5.0 by Unhappy6878 This is not a 3 star hotel!
Where should I begin? There was no refrigerator in my room, but some other guests had one. The carpet is from 1975 and it smelled like sick, old, wet puppy. The shower water was lukewarm. It's sad when you walk in a hotel room and don't even want to take your shoes off.
October 2, 2013
Rated 5.0 out of 5.0 by jsar3378 Food not as good as I would have liked & Air Conditioning unit extremely loud.
First let me start by saying that my overall stay at your beautiful hotel was outstanding. The reunion which I attended for the USS Roy O Hale was made perfect by your reunion hostess Cheryl. She made everything just right. We have made plans to return next year for our reunion. It will be the first time in over 25 years that we will return a second time to any location.
The items I indicated as not being up to par, I am sure can be corrected with no problem. The food preparation in the dining room and at our banquet just did not match the truly wonderful hotel you have. Thank you for our stay.
September 30, 2013
Rated 5.0 out of 5.0 by Detlefzen Wine and snacks when I arrived!
This was my third hotel in three days and was my favorite! The location was great (foot of my favorite walking bridge in Mt. Pleasant!) and the the room was very nice. The cheese popcorn in my room was delicious!
September 24, 2013
Rated 5.0 out of 5.0 by Eric1111111111111 Great place to stay
Great place to stay. The rooms are very clean. Also the staff was very friendly
September 23, 2013
Rated 5.0 out of 5.0 by CBVC Overall a perfect stay !
Everything about the hotel was just right .... location, staff, service, and the room was amazing ... will definitely reccomend this hotel and stay here again ....
September 13, 2013
Rated 1.0 out of 5.0 by jws9518 Dirty and smelled
Worst experience in a Holiday Inn ever. Rooms smelled bad, hallway smelled bad. Room was dirty and bed was uncomfortable. A/C only worked when it wanted. The hotel is in need of a renovation. Ruined our vacation.
September 10, 2013
Rated 3.0 out of 5.0 by Hollyatl Just OK
We recently visited this hotel for four nights. Overall, it's a nice place. The pool was great, and we used it a lot. The beds were very comfortable, and the staff was super nice. Location was perfect for our needs. Tons of restaurants & other businesses around.
My complaint comes from the cost of this room compared to similar ones at other hotel chains. We had a room with two double beds. At this rate, these rooms should really be offering two queen beds. In fact, I'm not sure that I've seen another hotel in the last 5 years that still only offers doubles. Also, for the price there should really be a mini fridge & microwave in the room.
The room appeared to be quit clean, however, after looking a little more closely it was obvious that not much care had been taken to details. The heating/ac unit was very dirty, and the carpeting closer to the bottom of the beds was absolutely filthy - like it has probably never seen the light of day. We had 'recycled' shampoo & lotion in our bathroom, as it was totally apparent that someone had used a bit of both at one time. One of our comforters had a blood stain on it. Yuck. Just seems like maybe housekeeping is doing a quick run-through when they need to put a bit more effort into the details of the room.
I probably won't go back here because we're a family of four, and the beds just aren't big enough. I would recommend this place to a friend if they were in the area, and just let them know what I experienced.
September 10, 2013
Rated 5.0 out of 5.0 by medny58 my new favotive city
This was a great place to stay. People are so friendly and polite. A vast array of cuisines something for all cultures. The hotel was beautiful a little hard to get to with all the construction but worth it. A special thanks to Antonio at the front desk.
September 8, 2013
Rated 1.0 out of 5.0 by Notagain13 Poorly maintained facility
This Holiday Inn needs to be updated and thoroughly cleaned. Our room needed dusting, furniture and carpet edges. Litter in i the hallway lingered for our entire stay. The bathroom was poorly lit, shower water pressure inadequate, and toilet flushing poor. Room coffee service did not included tea bags, and the maid staff would not provide any. One day we had no shampoo. The TV remote was held together with electrical tape. In the restaurant the breakfast buffet was careless in appearance. Tea water served in coffee carafe, leaving an after taste. Wait staff could not be bothered to be correct these points and was inefficient and slow in service. It is easy to see why the restaurant was not busy. The fitness center and pool were closed with no compensation for lack of facility. Evidently this is a pet friendly Inn. Pets and owners seem to be randomly placed in rooms, allowing for barking disturbances day and night. We prefer to not share our resting spaces, elevators and vacations with pets. We would be hard pressed to stay at this Inn again. Too many better facilities are available.
September 6, 2013