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Rated 4.0 out of 5 by 299 reviewers.
Rated 3.0 out of 5.0 by Poor location This hotel is between the lanes of a busy highway. You have to enter and exit using the left lanes with traffic moving in excess of 60 mph. Because of the location, you can't even go for a walk. The fitness center sign said it opened at 5:30 which was incorrect. It opened later not allowing time for a morning workout if you had to be somewhere in the morning. The location is unfortunate because the rooms were clean and comfortable and we had a nice view of the water from our room. June 26, 2014
Rated 5.0 out of 5.0 by GREAT STAFF Due to attending a wedding, we needed a early checkin and the staff did a super job at arranging a room for us allowing us to make the wedding without any problems. June 25, 2014
Rated 5.0 out of 5.0 by Guest services Everything went well. Good staff, good food, good shuttle service. No problems. June 24, 2014
Rated 5.0 out of 5.0 by I would stay again Staff at front desk were friendly and helpful in checking us in to the hotel. The shuttle to downtown Charleston was convenient and safe. The room was somewhat small, but probably do to the fun round shape of the hotel! Pool area was clean and my daughter enjoyed swimming that evening. The view from hotel restaurant was really nice and we even caught a few dolphins giving us a little show! Overall, I would stay again. June 24, 2014
Rated 5.0 out of 5.0 by Excelent Stay We have stayed at this hotel several times. If they keep up the good work we will return every year. June 23, 2014
Rated 4.0 out of 5.0 by Expected for value in comparison to other Charleston Hotels Given what I paid, the hotel met my expectations, in relation to other hotel prices in the area. Furniture and decor seemed outdated/cheap. The bar does not have an outdoor smoking area to relax at, however the view is magnificent.. There seemed to be a lot of elderly and sick people staying at the hotel. Maureen and the breakfast staff were incredibly attentive. Great experience at breakfast. June 23, 2014
Rated 2.0 out of 5.0 by Disappointed Over the past few years I have traveled to many cities across the country and almost always find an IHG brand hotel to stay at. I consider myself a loyal customer as my Platinum status would show and always enjoy my experience at IHG hotels. In fact the Charleston Riverview hotel is one I have recommended to people in the past based on proximity to downtown and a fair price. I have stayed here only once before and my experience was ok but really spent no time at the hotel itself. This time around I decided to book the Riverview hotel for my family as we had to attend a wedding in Charleston. After two nights I realized it was a mistake. Now before I go into detail I want to note that I rarely complain about any hotel stay. I understand that certain things just can't be changed or fixed and also understand the hard work that goes into keeping a hotel clean. Even if my stay somewhere is sub-par, I am not going to go out of my way to make a big deal of something and cause any added stress to the hotel employees. However after my stay this weekend I had to say something. Starting with the room, it seemed clean from first glance and was like any other Holiday Inn hotel room. After a quick inspection I found that the sink was not working properly (only a slight drip when turned on) and that the toilet wouldn't flush properly. I attempted to fix myself at first but decided to inform the front desk. I told the staff while on my way out for the afternoon and they said they would fix it right away. When I returned 4 hours later the problem still hadn't been addressed and I had to call and have someone from the maintenance staff fix it that night. Now on to the second issue, which I must say is an absolute first for me. I noticed on the floor near the bathroom a fungus/mushroom growing out of the carpet. I really have never encountered this and attached are images as proof. I don't think I need to explain anymore about this. I don't want this to be some nagging, long-winded email so I will attempt to wrap everything up in this final paragraph. The last two issues I want to discuss are regarding the staff. My mother politely asked for towels from a maid before we were getting ready for the wedding as she noticed we had no towels period after our room had already been cleaned. The maid responded to her request in a rude way and said, "I can't get you any towels right now as the hotel is still cleaning them. Do you really have to shower right now?" Two things wrong here, I have never known a hotel to be on a towel shortage and why would you even ask that question? Even if there are no towels withing 50 miles of the hotel how about politely saying we will get fresh towels as soon as we can? Baffling to me. On my final note we must address the dining area. The smell in there is quite nauseating as it is a mix of BO and what seems like foot sweat. It made the eating conditions unbearable and seemed unsanitary. I 100% understand that some people just can't help it with their hygiene but this was just unacceptable. It really bothers me that I had to write this review. I love Holiday Inns and I love coming to Charleston but this really left me with a bad taste in my mouth. I hope all of this can be addressed properly because I want to continue staying at IHG brand hotels as well as recommend your hotels to others. June 22, 2014
Rated 4.0 out of 5.0 by 1 Night Stay We had been on one of the South Carolina islands for the day and was looking for a hotel for one night for ourselves and 2 grandchildren. While searching I noticed I had enough points for a free night at the Riverview (the round hotel). We booked it thinking it's free and we will survive. We actually enjoyed our stay and especially the meal at the roof top restaurant . Check in and check out was a breeze. We will probably make this our first call when looking for a Charleston hotel in the future. June 22, 2014
Rated 4.0 out of 5.0 by comfortable, clean and great location Except for the room being on the small side, it was a very good experience staying at this property. Staff was very friendly and helpful. June 21, 2014
Rated 3.0 out of 5.0 by poor food service The counter clerks were very friendly and full of incorrect information. The restaurant on the roof was closed when we wanted to eat. There was nothing close by to walk to. June 20, 2014
Rated 5.0 out of 5.0 by Beautiful view & comfy Wonderful hotel to relax & recharge. Beautiful view & very comfy. June 20, 2014
Rated 5.0 out of 5.0 by Review Over the Holiday Inn We enjoyed our time at this hotel. This was the first hotel that we have been to that actually had room service, which was a good experience. The price for the room was quite reasonable, and was well worth it. Overall, I am glad to give it a 5/5. June 18, 2014
Rated 5.0 out of 5.0 by Attentive staff and very clean rooms I would recommend this hotel. We had a wonderful girls night here at the hotel. They offer a free shuttle to the downtown area. The rooms were very clean. You did not hear any outside noise. Housekeeping did not knock on our door bright and earlier. :) June 17, 2014
Rated 4.0 out of 5.0 by poor front office staff service Already addressed these issues concerning getting our luggage in and out of the hotel and to/from our room. June 17, 2014
Rated 5.0 out of 5.0 by Great Location and Service Great Location of Hotel and wonderful staff. Amanda and De'mente were very friendly, professional and helpful. It was our first trip to the Charleston area and we'll come again and stay at the hotel. June 16, 2014
Rated 5.0 out of 5.0 by amazing views and staff Wow. I ll never forget my stay.Room was so relaxinh loys of parking space. Restraunt was lovel too! June 16, 2014
Rated 4.0 out of 5.0 by Fast and easy check in This hotel was recommended to us by the owner of a Charleston B June 16, 2014
Rated 5.0 out of 5.0 by great staff Ever staff people we ran into was friendly and helpful.Would recommend this hotel! June 16, 2014
Rated 5.0 out of 5.0 by Would recommend to anyone! A great location to visit downtown or the islands. Friendly staff. Beautiful views. Good food. Comfortable rooms. What else can we say?! June 13, 2014
Rated 4.0 out of 5.0 by Wonderful view Great view from resturant/bar. Staff great. Demere on front desk stands out, he is great June 10, 2014
Rated 4.0 out of 5.0 by Charleston-Riverview Hotel is great but in a awkward location off highway. Ensure to take the correct exit. If you do not, it will be a task to get back around to the exit. Location of check in was not customer friendly when there are a lot of guests which is what happened to me. Bartender was great. Very friendly making my experience top notch. If anything go to the hotel to visit roof top bar/restaurant. Entire staff there make the stay worth while. June 10, 2014
Rated 5.0 out of 5.0 by Awesome hotel! We stayed here for one night before we went on our cruise from Charleston. The staff was wonderful and friendly and they have a stay and park option for cruisers. This made our trip so much easier and more relaxing. I would definitely stay here again! June 4, 2014
Rated 2.0 out of 5.0 by Very disappointed We had never been to Charleston before and chose this location, as it appeared to be central for visiting the historic district. The room was a disappointment, the bathroom door did not close, no TV guide and could get very few channels because "low signal", no WiFi. The water pressure in the bathroom was horrible, difficult to shower. Housekeeping left a lot to be desired did not vaccum with obvious debris on the floor in our room and hallway, did not replenish the coffee service until asked. Dinner service was fair but breakfast service was very poor, especially if you ordered from the menu. Did not know until we checked in that the dining room would be closed 2 nights we were there. We will not return to this property. Because of the daily rate, we thought this place would be top notch. June 4, 2014
Rated 5.0 out of 5.0 by Review of Charleston Holiday Inn The hotel is very convenient to downtown and offers an excellent shuttle service. The staff were exceptionally helpful and nice and the restaurant had excellent service and a wonderful view. June 4, 2014
Rated 4.0 out of 5.0 by Wifi Wifi didn't work. Probably needs to make become automatic when entering hotel instead of using pass code June 1, 2014
Rated 4.0 out of 5.0 by Great Service, Minor Issue Great service. Ended up getting charged for the day that we weren't there due to online reservation. Had to leave early due to family emergency and still got charged for that day even with 24 hour notice. June 1, 2014
Rated 5.0 out of 5.0 by Excellent reunion We held a ship's reunion at the hotel and got excellent service from everyone the hotel staff both in arranging the reunion and while we were there. Clean rooms, great food at the buffet banquet we had. Excellent service from the hotel shuttle. June 1, 2014
Rated 5.0 out of 5.0 by Review View from the restaurant of the hotel was fabulous. Staff was courteous and helpful. May 31, 2014
Rated 2.0 out of 5.0 Front desk staff On morning of departure front desk staff were rude, glib and unaccommodating, when asked if I could speak to a manager I was glibly told she was in a meeting and no other senior management staff person was offered. One clerk rolled his eyes at me and the other 'blew me off'. The bathroom in the room was small and the tub had a large chunk of the fiberglass removed as well as a small one. Overall very disappointing for a Holiday Inn. May 31, 2014
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