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Rated 4.0 out of 5 by 281 reviewers.
Rated 3.0 out of 5.0 by room was fine Food and service needs considerable improvment. selection and display need real upgrades November 7, 2013
Rated 2.0 out of 5.0 by Not what I expected While the staff were very helpful, professional and friendly, the room left a litle to be desired. The toilet did not flush properly and it took about 20 minutes for the water to get hot in the shower. The tub had cracks in it and was in serios need of updating. I'm not sure I would recommend this property to anyone. The bar was outstanding and had a great view. November 7, 2013
Rated 2.0 out of 5.0 by Poor service The shuttle was the only good thing about this hotel. We had a pizza delivery man banging endlessly on our door at 3:30 am for a pizza we did not order. He had the wrong room. When we tried to complain, we got tired of endlessly repeating our story. The manager was always too busy. We were told that the manager would call us, and that they would call the manager at home. Only the manager they called was not the manager on duty the next day. I generally like Holiday Inn, but the service at this site was terrible. I was told be a person at reception that since I had prepaid the room I was out of luck. Terrible service, and the parking lot is very difficult to get in and out of. Really puts a negative to the IHG chain. November 1, 2013
Rated 5.0 out of 5.0 by Great area/location. Close to all sites and attractions!!! The hotel and it's staff are top notch. A #1 in my book. From check in to check out the staff was always smiling. They informed us of events upstairs in the lounge/bar area. I went to two, Sunday's and Thursday's nites events. I enjoyed both nites. The food served is excellent quality and of a good representation of the local flavors. I really enjoyed dining and the views from the rooftop at sunset were amazing. After long days working in the downtown area coming back to the hotel was like coming home. Very comfortable and relaxing. I would recommend this hotel to all. October 31, 2013
Rated 4.0 out of 5.0 by Good hotel experience This was my second stay at this hotel and I enjoyed it. The location is just right for my interests and the staff was very welcoming. However, the noise bothered me--slamming doors, unidentifiable noises, etc. October 31, 2013
Rated 5.0 out of 5.0 by Great Service Comfortable bed, clean facilities, great service. Convient to Charleston Historic District and great views October 31, 2013
Rated 4.0 out of 5.0 by Quiet room and friendly service Our room was clean and comfortable. The A/C & heat unit was quiet too. The location is away from downtown, but the free shuttle service runs every 2 hours and is convenient if you want to avoid traffic hassles. The shuttle however always runs late and standing around waiting for it to return was a real drag. Take your car and use a parking garage. It's not that expensive! The roof top restaurant was nice but the food was very average. The staff is professional and friendly. This hotel is a good value for the price, especially comparing rates to the downtown hotels. Parking in the hotel lot is free and adequate spaces are available. October 29, 2013
Rated 3.0 out of 5.0 by Comfortable bed and friendly staff We enjoyed our stay in Charleston and found the Charleston Riverview Inn to meet most of our expectations. Part of the reason we chose this hotel was the for the balcony! Upon arriving we learned that the balcony doors have been permanently shut. Very disappointing that we could not step outside to enjoy the beautiful views of Charleston that the balcony would have afforded. If I had known this, I would not have made a reservation and that will keep me from staying in this hotel again in the future. Our water was shut off one night when we were trying to get ready to go downtown. The manager on duty told me it would be back on in fifteen minutes, I don't know if she was lying to me or honestly thought it would be back on in fifteen minutes, but it was off for the better part of an hour. The vending machine on the 12th floor stole my money twice, so watch out for that. Most of the staff was friendly and the food and drinks in the rooftop restaurant were pretty good considering it was hotel fare. The beds were extremely comfortable and we enjoyed the large rooms making it easy to unpack and move around. The complimentary shuttle downtown was a huge plus for people like us who did not want to fool with parking downtown. Not sure I would stay here again, but perfect for a one or two night trip. October 29, 2013
Rated 5.0 out of 5.0 by nicerstay good location. Kept kids to own floor well behaved kids October 29, 2013
Rated 5.0 out of 5.0 by nicerstay Enjoyed hotel and Charleston Hotel great location check into carriage ride. October 29, 2013
Rated 5.0 out of 5.0 by Overall excellent hotel The staff in both the hotel and restaurant provided excellent service. The food was well prepared. I would particularly recommend the shrimp & grits. The room though a bit small was very adequate and clean. The bed was a bit soft for my taste. We stayed for 9 days and the only criticism was inability to indicate that we would reuse all linens, towels, etc. We were able to catch the housekeeping staff sometimes to indicate such but not often. October 27, 2013
Rated 5.0 out of 5.0 by Great location for us and friends Charleston is a great place to visit and see. This hotel adds to that . October 24, 2013
Rated 5.0 out of 5.0 by Great time We stayed here in Oct. 2013 for a military reunion. Had a great time. The hotel was wonderful. Excellent location. Views from the bar/restaurant were spectacular. Staff went the extra mile for us. The room was fine and the bed was very comfortable. Again, the view from our room was fantastic. Would definitely stay here again. October 23, 2013
Rated 5.0 out of 5.0 by Great, convenient place to stay in Charleston I was wondering if staying at this hotel and not directly in downtown would be a problem. The end result - great choice! Free, convenient shuttle busses helped a lot to spend easy time in downtown, plus location was very close to major speed roads in the area to visit other locations. We forgot 1 important item in the room. Housekeeping did an outstanding job on shipping quickly back to me at extremely low rate - $5.34. Overall we had great experience at this hotel. October 16, 2013
Rated 5.0 out of 5.0 by staff friendly,helpful and service in restaurant was was great. came to Charleston with reservations already problems checking in. hotel was clean and neat. staff was really nice. easy to get to elevators. hotel is round, so you can't get lost. room was very clean, furniture was nice, beds were comfy. I like that the vanity was outside of the room where the toilet and tub were. breakfast buffet was really good. swimming pool on top of a 3 story building was just plain fun. i will go there again. o and lets not forget the view and the round restaurant on the top floor and it's view. October 10, 2013
Rated 4.0 out of 5.0 by convenient We were attending a wedding on one side of the river with the reception on the other side so this was very convenient. It was a bit scary trying to get out and in the parking lot. Very comfortable and clean. October 10, 2013
Rated 3.0 out of 5.0 by Somewhat disappointing Our recent stay was not very good. Even though the staff is friendly, the hotel room was substandard. The toilet barely flushed, which was alarming, the balcony door was busted and allowed noise and marsh smell into the room, and the air conditioning unit sounded like a freight train. The location of the hotel is also not optimal, especially if one does not have a car! It is located on a small island surrounded by highways. October 10, 2013
Rated 1.0 out of 5.0 by Old building Very old building, not a nice hotel to stay, everything looks dirty, carpet, bathroom etc. They charge you for breakfast. The only good thing is that is close to the water. October 8, 2013
Rated 5.0 out of 5.0 by Excellent stay Our military veterans group stayed here for 4 nights. We found the staff to be extremely helpful and courteous. They always greeted us with a smile and a "can-do" attitude. The rooms were comfortable. One has to remember that this hotel is an older hotel (it was here when I left Charleston in 1986). It has been remodeled somewhat but does lack some of the more modern amenities you might find at a new hotel. That said, the hotel was VERY WELL maintained. 32" flat screen TVs, cable TV, and free Wi-Fi. Free shuttles to the historic district. The restaurant served excellent food. The breakfast buffet was good and on par with the majority of other breakfast buffets. I would highly recommend this hotel if you are in Charleston and want a moderate priced hotel close to the historic area. October 7, 2013
Rated 4.0 out of 5.0 by Thank You Thank you for making me feel at home, during a time when my travel plans were delayed. A special thank you to Marybeth for helping me thru it all. Jayda you were a great server, the food was excellent. October 6, 2013
Rated 5.0 out of 5.0 by Our stay We had an awesome stay in Charleston. The facility was clean, the staff was most accommodating. The bar staff great. The only mediocre experience at the hotel was the morning restaurant staff. I visited and ordered to go and also we had the buffet one morning. On both times, the staff seemed a little indifferent to my/our needs. Other than that, I would def recommend. The guys who drove the shuttles were informative and professional and had a sense of humor. Greatly enjoyed our experience.. September 30, 2013
Rated 2.0 out of 5.0 by closed in Have stayed here in the past and great views of Ashley River. However, they have now locked the balcony doors. Felt closed in. Will not be going back. September 30, 2013
Rated 3.0 out of 5.0 by Nice, clean room We stayed 5 days while visiting family in Charleston. There were no perks. No refridgerator or microwave, which would have been nice for a longer stay. No free breakfast. Not even a simple continental type. Also I realize the staff is busy but after watching us come and go for 5 days you would think we would be greeted or at least acknowledged. We felt almost invisible. We also watched guests that were checking in receive gift packs and coupons for discounts at the hotel restaurant. We were never offered any of these items. All in all the experience was a little disappointing. We will try another hotel next time we travel. September 30, 2013
Rated 4.0 out of 5.0 by Girl on front desk EXCELLENT Enjoyed the whole thing - only thing missing was a fridge in room September 25, 2013
Rated 5.0 out of 5.0 by Courtious service. Friendly and exceptional assistance. Good location and beautiful view. Van service into town a great service, especially for someone without a car. Although the hotel was very busy we were not disturbed by noise. There could be some improvement in the meals. Breakfast buffet was sometimes cold and not much variety. September 25, 2013
Rated 5.0 out of 5.0 by Great experience I recently stayed 5 nights. The staff was very friendly, the room was clean, the bed was comfortable, the TV was a new Samsung flat screen. I called about 4 days before my reservation to confirm. I asked for a room away from the ice machine and elevator and that's exactly what I got. The only drawback (and why I didn't give 5 stars for everything) was the traffic noise, even up on the 9th floor. The hotel can't do anything about that & after the 2nd night I got used to it. I highly recommend this hotel. September 23, 2013
Rated 3.0 out of 5.0 by BATHROOM I think the shower could have been a little more cleaner especially the pink invested shower head September 23, 2013
Rated 4.0 out of 5.0 by Good Value We stayed up on the 11th floor. The room was pretty tired and noisy as the sliding doors didn't close 100%. However, it was comfortable and clean. The hotel is cheaper than others in the area and therefore I would say it was good value. The location is a little out of town, but the shuttle bus makes up for this. The pool and fitness facilities were pretty good and the front desk staff were excellent! September 10, 2013
Rated 5.0 out of 5.0 by The place to stay! We stayed here 4 nights over the labor day weekend and thoroughly enjoyed our stay. The hotel is clean, the rooms comfortable and the staff go out of their way to be accommodating. The restaurant on top has breathtaking views of the river and Charleston . The food is great and the service is excellent. Great breakfast buffet! Very relaxing stay! This is definitely my "go to" hotel in Charleston. Looking forward to my next visit in November. September 8, 2013
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