Rated 4.0 out of 5 by 261
Rated 5.0 out of 5.0 by REVSR Old Hotel, Great View!
You have to remember this hotel is around 50 years old. But, it has been upgraded in the past couple of years. The location is terrific, with views of the entire area. The elevators were quick and readily available. A big surprise was the restaurant. We ate dinner and breakfast there and both times the quality of the staff and food was excellent. That, along with the view, would make the restaurant a place to eat, even if we were not staying there.
July 20, 2014
Rated 3.0 out of 5.0 by texasrig older stuffy hotel and staff
I was told this was the hotel to stay at in the area, it is an older property and it showed. The rooms are nothing to write about, the restaurant was just ok, but my biggest complaint is the staff. I travel all the time and live pretty much in Holiday Inn properties, the bartender was not that great, just there to do a job, not personable at all, and when I checked out the guy at the desk was really kind of rude to me. I would not go back to this hotel unless I had no other choice in the area.
The sales staff was good to work with as I was planning on staying for awhile, but that is the only good thing I can say about this hotel.
July 18, 2014
Rated 5.0 out of 5.0 by dowhatyoulove2 The View
Listen, this is an older property so the rooms are a little small but they have been refreshed and you simply cannot beat the view of the harbor or the customer service for the price.
July 17, 2014
Rated 5.0 out of 5.0 by Folly Beach Kid Great room, personnel, food and location
Impressed by the young lady at the front desk; warm, friendly and confident. Room was large and well-furnished. Really impressed with breakfast buffet. If you book online, take advantage of the $10 breakfast deal. It's well worth it and about half the price of what you'll pay at the restaurant.
July 17, 2014
Rated 5.0 out of 5.0 by kmibrahim1 clean hotel
This hotel was very clean and I would recommend it.
July 17, 2014
Rated 3.0 out of 5.0 by Terri2014 A view but no air.
The room had a beautiful view of the Ashley River but the small balcony was not available to enjoy. The sliding glass doors were permanently fixed CLOSED. There was no way to get any fresh air. Quite disappointing in a location like Charleston where the semi tropical climate is a reason to visit.
July 16, 2014
Rated 4.0 out of 5.0 by dowhatyoulove View and Staff Make the Difference
Title says it all. Location is also a big plus, $6 flat fee for cab anywhere downtown or take the shuttle just over the bridge and you are in the thick of it. Just a few minutes out to Folly Beach too so if you rent a car you have plenty of free parking available too.
July 15, 2014
Rated 5.0 out of 5.0 by Ilndrtsn New travels
Not the first visit to Charleston, but first visit to Holiday Inn Riverfront. Found it to be very well located, close in to all downtown with many other routes easily accessible. Restaurant on top level is beautiful and most enjoyable. Rooms are nice and price is quite reasonable.
July 13, 2014
Rated 4.0 out of 5.0 by Brown5 Great view of Charleston!
The lobby is nicely done. The staff is very helpful and polite. The location is good especially since you get the view. It might be time for the rooms to get renovated! But they are clean and comfortable. The restaurant has amazing views but the food could use a refresher! We would stay here again and have recommended it to friends already!
July 9, 2014
Rated 5.0 out of 5.0 by BReece Always great!
My husband and I have stayed here many times. It is always clean and the staff is always friendly. Kelli was so helpful when I was setting up our reservations. I was using rewards points and a free night. She set it up to where we didn't have to change rooms and we had a great view of all the fireworks. We will definitely stay here again. Thanks to Kelli, the front desk staff and the cleaning staff yall all did a great job and made our vacation stay better.
July 9, 2014
Rated 5.0 out of 5.0 Charelston
All around a wonderful stay. The views on the 12th floor were amazing! A short drive to downtown was not a problem at all. They do have a shuttle but we were staying in town later than it ran, so we chose to drive.
July 5, 2014
Rated 4.0 out of 5.0 by rmsealey Hotel Stay
The hotel was very clean and in a great, very central location. The staff was very friendly and helpful. The rooms were clean and ready early. Beautiful views from the windows. Balcony's are permanently locked so you can't go out on them.
July 5, 2014
Rated 1.0 out of 5.0 by C-Rai Antiquated Building
The building itself really does the staff an injustice in receiving good overall ratings. This building is in need of some serious renovations; especially for the price per night. There were paint flakes coming off the ceiling etc. Upon entering the hotel there was a busted light fixture in the stairs. This hotel has about 14 floors with only 2 public elevators. The wait time for an elevator was horrible. During check in and check out times the lobby area and elevators were extremely congested. My room had a wet carpet smell in it. I also could look at the toilet and tell where it had been cleaned as if the rag was too wet; there were dry water streaks on the toilet. Extremely disappointed, so much I didn't bother to utilize any of it's amenities.
July 2, 2014
Rated 5.0 out of 5.0 by Stu765 Wonderful Guest Services
We were staying for a wedding, and the staff was super helpful with every single detail. They were friendly and over the top accommodating!
July 2, 2014
Rated 4.0 out of 5.0 by Rema Excellent Customer Service
My family and I had a great time at your hotel. We were in town for a wedding and your property was close to the venue. The staff was EXCELLENT and gave GREAT customer service. The only issue we had was the cleanliness of the room. Upon arrival, the floor needed vacuuming, the shower and sink/vanity had hair in/on it. The closet cabinet smelled like urine and the top of it was full of dust. With all that being said, the hotel staff (2 front desk agents and the HK Supervisor) came and thoroughly cleaned my room while I was out. I really appreciated the concern and quick response. I had 2 other rooms and they were great. Liz and Charisse were Awesome, as well as the evening agents. I would definitely stay at this property again, despite any of the issues I had with my room. I highly recommend this property for anyone that reads this review. You will be given EXCELLENT CUSTOMER SERVICE...
July 2, 2014
Rated 2.0 out of 5.0 by ESTJ Poor electric outlets and slow elevators
Attended a friend's wedding. Iron, blow dryer, and steamer would not work. Had to go to another person's room to do these things. Only two elevators in 15 floor hotel so they were VERY slow. Rooms were outdated. Room service was slow and inaccurate. However, overall the staff was very nice and accomodating. When we needed something they were very responsive. Cleaning service was very friendly.
July 1, 2014
Rated 5.0 out of 5.0 by Faroe47 The Best Charleston View
We were thrilled with the wonderful view from the top of the hotel. It was exhilarating! Tamara was attentive at the bar and Josh was so helpful with the shuttle to downtown. The hostess at the rooftop restaurant was dull and listless by comparison, and left us with a bad impression. I don't think she wanted to be there and it showed. That aside, everything about the hotel was wonderful.
July 1, 2014
Rated 2.0 out of 5.0 by Ana52 Comfortable bed, dirty carpet. Nice staff.
If they clean the carpet then the room was fine.The bed was comfortable. The view was nice.
The hotel restaurant was awful. No fresh food. Frozen then cooked poorly. Cheap wine choices and at the time they were getting rid of some of the wine on the menu and the waitress could only say "we may have a glass left of that one or yes we have some glasses left of the other". The one we chose that she told me they had available was old and vinegary so we ordered a different wine that we made sure was from a freshly opened bottle. Go to downtown for dinner and breakfast.
June 30, 2014
Rated 4.0 out of 5.0 Great location and staff
We were very pleased with the location and view. Great staff. Expect a little older property but still a very nice staff overall.
June 29, 2014
Rated 5.0 out of 5.0 by Fun traver2 great view
The best part of our stay was the view from the dinning room and the food.
June 29, 2014
Rated 4.0 out of 5.0 by Vessie Reasonable and comfortable
My husband and I enjoyed our stay here. It's a nice, comfortable room at a reasonable rate. The tour companies pick up here. They say the round Holiday Inn. If you are looking for a stay in a historical hotel, this is not the hotel for you. If you are looking for a hotel outside the expensive historical district, this is a good bet. Close to the historical district, angel tree, Folly Island. Easy to get to. Restaurant was ok. View was great.
June 28, 2014
Rated 5.0 out of 5.0 by RobAustin1701 Great hotel - horrible Restaurant
The view is amazing, and it's convenient for Holiday Inn guests....but the food????
I'm pretty sure they are using the same food service as a diner I frequent back in Jersey. Let's start with the rolls - diamond shaped rolls which are supposed to be warmed. When warmed properly - the slightly sweet glaze on top adds flavor. These were barely warmed - leaving an ugly sticky pasty bumpy half glaze. Those rolls I've seen at my local diner in Jersey too. Exactly the same.
I ordered the Salmon with Teriyaki ginger sauce. Comes with salad so I opted for Caesar.
Caesar salad - about on par with an average caesar salad at any chain. Not great but not bad.
The salmon - grilled - but overcooked and dried out. But hey - a teriyaki sauce might help re-moisten it. Nope, not a chance. No teriyaki sauce was gonna help this. The teriyaki sauce was in a little cup on the side -not even over it at all. And - it was a salty teriyaki - very little sweet or ginger - and THIN. Like water thin. A nice thick glaze with some sweet would have helped a little. Nope, not a chance.
The veggies with the salmon? A carrot/broccoli/cauliflower mix. Overcooked too - broc was dark olive green - not bright green, carrots were mushy, and I don't like cauliflower. Get some fresh broc and steam and drizzle a little garlic butter glaze folks - it would have been a big improvement. This seemed like it would have been from a frozen bag and overdone.
Mashed potatoes. Parts hot, parts cold, I don't think they were freshly made but I could be wrong.
Service - was just fine. Greeter, server - courteous and pleasant and helpful.
Folks - if you're staying at the Holiday Inn - don't bother. Go have a drink in the lounge to soak in the view. For dinner - you could do better elsewhere. You see these other reviews? That are bad? Please believe them. It's not good. Which is really a shame, because honestly - if it was GOOD - they'd attract way more than hotel guests and have a nice little gem here.
June 27, 2014
Rated 3.0 out of 5.0 by Nancyfromflal Poor location
This hotel is between the lanes of a busy highway. You have to enter and exit using the left lanes with traffic moving in excess of 60 mph. Because of the location, you can't even go for a walk.
The fitness center sign said it opened at 5:30 which was incorrect. It opened later not allowing time for a morning workout if you had to be somewhere in the morning.
The location is unfortunate because the rooms were clean and comfortable and we had a nice view of the water from our room.
June 26, 2014
Rated 5.0 out of 5.0 by Johnny148 GREAT STAFF
Due to attending a wedding, we needed a early checkin and the staff did a super job at arranging a room for us allowing us to make the wedding without any problems.
June 25, 2014
Rated 5.0 out of 5.0 by swimmer64 Guest services
Everything went well. Good staff, good food, good shuttle service. No problems.
June 24, 2014
Rated 5.0 out of 5.0 by AmyR828 I would stay again
Staff at front desk were friendly and helpful in checking us in to the hotel. The shuttle to downtown Charleston was convenient and safe. The room was somewhat small, but probably do to the fun round shape of the hotel! Pool area was clean and my daughter enjoyed swimming that evening. The view from hotel restaurant was really nice and we even caught a few dolphins giving us a little show! Overall, I would stay again.
June 24, 2014
Rated 5.0 out of 5.0 by McCormactom Excelent Stay
We have stayed at this hotel several times. If they keep up the good work we will return every year.
June 23, 2014
Rated 4.0 out of 5.0 by Krentz Expected for value in comparison to other Charleston Hotels
Given what I paid, the hotel met my expectations, in relation to other hotel prices in the area. Furniture and decor seemed outdated/cheap.
The bar does not have an outdoor smoking area to relax at, however the view is magnificent..
There seemed to be a lot of elderly and sick people staying at the hotel.
Maureen and the breakfast staff were incredibly attentive. Great experience at breakfast.
June 23, 2014
Rated 2.0 out of 5.0 by TWA2387 Disappointed
Over the past few years I have traveled to many cities across the country and almost always find an IHG brand hotel to stay at. I consider myself a loyal customer as my Platinum status would show and always enjoy my experience at IHG hotels. In fact the Charleston Riverview hotel is one I have recommended to people in the past based on proximity to downtown and a fair price. I have stayed here only once before and my experience was ok but really spent no time at the hotel itself. This time around I decided to book the Riverview hotel for my family as we had to attend a wedding in Charleston. After two nights I realized it was a mistake.
Now before I go into detail I want to note that I rarely complain about any hotel stay. I understand that certain things just can't be changed or fixed and also understand the hard work that goes into keeping a hotel clean. Even if my stay somewhere is sub-par, I am not going to go out of my way to make a big deal of something and cause any added stress to the hotel employees. However after my stay this weekend I had to say something.
Starting with the room, it seemed clean from first glance and was like any other Holiday Inn hotel room. After a quick inspection I found that the sink was not working properly (only a slight drip when turned on) and that the toilet wouldn't flush properly. I attempted to fix myself at first but decided to inform the front desk. I told the staff while on my way out for the afternoon and they said they would fix it right away. When I returned 4 hours later the problem still hadn't been addressed and I had to call and have someone from the maintenance staff fix it that night. Now on to the second issue, which I must say is an absolute first for me. I noticed on the floor near the bathroom a fungus/mushroom growing out of the carpet. I really have never encountered this and attached are images as proof. I don't think I need to explain anymore about this.
I don't want this to be some nagging, long-winded email so I will attempt to wrap everything up in this final paragraph. The last two issues I want to discuss are regarding the staff. My mother politely asked for towels from a maid before we were getting ready for the wedding as she noticed we had no towels period after our room had already been cleaned. The maid responded to her request in a rude way and said, "I can't get you any towels right now as the hotel is still cleaning them. Do you really have to shower right now?" Two things wrong here, I have never known a hotel to be on a towel shortage and why would you even ask that question? Even if there are no towels withing 50 miles of the hotel how about politely saying we will get fresh towels as soon as we can? Baffling to me. On my final note we must address the dining area. The smell in there is quite nauseating as it is a mix of BO and what seems like foot sweat. It made the eating conditions unbearable and seemed unsanitary. I 100% understand that some people just can't help it with their hygiene but this was just unacceptable.
It really bothers me that I had to write this review. I love Holiday Inns and I love coming to Charleston but this really left me with a bad taste in my mouth. I hope all of this can be addressed properly because I want to continue staying at IHG brand hotels as well as recommend your hotels to others.
June 22, 2014
Rated 4.0 out of 5.0 by ruvidu 1 Night Stay
We had been on one of the South Carolina islands for the day and was looking for a hotel for one night for ourselves and 2 grandchildren.
While searching I noticed I had enough points for a free night at the Riverview (the round hotel). We booked it thinking it's free and we will survive.
We actually enjoyed our stay and especially the meal at the roof top restaurant .
Check in and check out was a breeze.
We will probably make this our first call when looking for a Charleston hotel in the future.
June 22, 2014