Rated 3.9 out of 5 by 158
Rated 1.0 out of 5.0 by disappointedcruiser Avoid the "Stay and Cruise" package
We were very disappointed. The hotel is older, but well maintained and the rooms are fine...however, we chose it for the "stay and cruise" feature and recommended restaurant and those were regrettable decisions....when we called and asked, we were told we could get a 10:30 shuttle to the cruise ship the morning after our stay--but upon arrival, we were told that we'd have to wait until the early afternoon shuttle, that we should have signed up earlier. Nobody told us!! When we wanted to go up for dinner at the restaurant they brag about on the website, they had a sign up that it was closed for a private party--again, nobody had told us!! so we piled in our car, went out for dinner, and when we got back--no parking spaces anywhere!!...we were told "just park on the grass, we wont tow you." Finally, when we went down for our breakfast included in our package the next morning, we had to wait 30 minutes for a table---the restaurant manager lady seemed mad that so many people had showed up and they were wholly unprepared....it looks like a good deal on line, but the hotel does a poor job of execution. This hotel would be OK for just a room to stay in on a regular trip to Charleston, but you need to pass on the "stay and cruise."
December 3, 2013
Rated 4.0 out of 5.0 by davenann Great room, cold restaurant
Overall the service and staff at this hotel were very good, the shuttle bus excellent, as was our room. However the restaurant was very cold and when we remarked on this was told the heating had broken down and we were given a 10% discount to our meal. The temperature outside was under 40 so not amused at having to eat in a good hotel with coats on! We never even attempted to breakfast there on our 2 night stay nor have dinner on our second night. The service was very slow and the food not even on hot plates, all in a very lukewarm experience! Come on Holiday Inn - you can do better - fan heaters?
November 29, 2013
Rated 2.0 out of 5.0 by Trilby Review
Plumbing was not fixed. breakfast not included in room price.
November 19, 2013