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Rated 4.3 out of 5 by 180 reviewers.
Rated 5.0 out of 5.0 by Great place to stay I enjoyed staying at this location. Very friendly staff. August 15, 2014
Rated 5.0 out of 5.0 by sfellows I was very impressed with the hotel, the staff and the amenities they offered. Free breakfast was a nice addition. August 15, 2014
Rated 4.0 out of 5.0 Holiday Inn Overall visit was satisfactory. Housekeeping did not provide bath towels. Breakfast was fine and ate dinner in cafe on night of arrival. August 15, 2014
Rated 5.0 out of 5.0 by Awesome Hotel Great hotel! Super clean, friendly and polite staff. It hard to believe this is a Holiday Inn. I've stayed at Crowne Plazas that don't even compare to this location. The hotel has modern hip décor that really looks great. I usually don't recommend hotels, but when I do, I recommend the Holiday Inn Charleston West. August 14, 2014
Rated 5.0 out of 5.0 by Nice Hotel and great stay The staff was wonderful and the hotel was very comfortable. Overall a great place to stay. August 12, 2014
Rated 4.0 out of 5.0 by My Review of Charleston WV I wanted a local newspaper. No local newspapers were available; not even in a vending machine. I was advised to go next door to the Wingate Hotel. They did have comp USA Today. The location was not idea. It is in a more industrial part of the city and there were freight trains running all day and night but the windows and building were well-insulated. I felt the price was fair and reasonable and commensurate for the issues of location. There is nothing memorable about the location. For example there are no beautiful views, city skylines, rivers or mountain vistas from the window in your room. The building is very new, modern and awesome. The staff is friendly and helpful. The food is typical Holiday Inn. I asked if the lasagna was fresh made. I was told it was Stouffers. The same Stouffers that is sold in the the convenience center. I felt that the restaurant was very "thaw, heat and serve". I felt sure that the eggs processed (either frozen liquid or powdered). I felt confident the sausage was frozen and then deep fried. There was evidence of institutional-style food service. I asked for an Old Fashioned with Makers Mark and the bartender told me that she had no bitters. August 11, 2014
Rated 3.0 out of 5.0 by Needs Updating The holiday Inn name means value, cleanliness and a sense of a safe and secure room. this property fell short in its hallways, stairwells and the outside appearance of the hotel. the front is not clearly marked so i ended up at the rear entrance which does not present the hotel in a positive light. The dinner menu was blah and needs an update in its presentation to guests. the pool area was the best appearing feature of this hotel. it was CLEAN and modern and inviting. if judging strictly on the pool this would be a winner. August 10, 2014
Rated 4.0 out of 5.0 by Met Expectations As a place to stop for the night. This hotel was just right. August 9, 2014
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