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Rated 4.3 out of 5 by 183 reviewers.
Rated 2.0 out of 5.0 by Finale, fizzled. After a 2 week long, across country drive from Virginia to Cheyenne, Wyoming for our family of 4, we decided instead of pushing 5 more hours to get home, that we would stop and relax for the night. We needed to add a different Hotel chain to help raise our Rewards status so we decided to go for the regular Holiday Inn. I have to admit that the rest of the family was a little bummed when I told them we weren't going to a Holiday Inn Express or Staybridge. But it's all about getting a higher status right? Not anymore. When we walked into the front desk area of the Charleston West, Holiday Inn in West Virginia, we were blown away by the beautiful pool area on the other side of the bubble window. The receptionist warmly welcomed us and told us that we would have a "really nice quiet" room that was on the first floor and backed up to the parking lot so we wouldn't hear the train and that the free Breakfast was wonderful. As we started walking down the hallway to our room which was by the back door we noticed an old musty smell. As we opened the door expecting a beautiful room our smiles were gone. The room was very outdated and dark. It totally needed a paint job. Luckily I had Air Freshener so we sprayed to get a better smell in the room. Hungry, we quickly walked to the cafe. We weren't greeted so we had to go up to get menus and they told us someone would be by soon to take care of us. It didn't happen. We waited and waited and finally caught the eye of a server who then told another server. After ordering it took forever to get our drinks and then our food. This truly was not the Finale to our trip that we had hoped for. To top it off the night was pretty much sleepless, with loud people coming and going all through the night. We did not have any of these problems at any of the other hotels we had stayed in on our trip. The breakfast wasn't all that great, we had had better in other hotels that don't even have cafes. We have come to love the Staybridge and Holiday Inn Expresses, but I think that your hotel chain needs to spend some money updating the original Holiday Inn's if they want to gain the following that the other chains have. When I logged into this I decided to check our balance of Rewards and noticed that we haven't even been given the credit of staying at the regular Holiday Inn to get us closer to boosting us to the next level. If that was the case, we would have stayed somewhere else or driven the 5 hours home. We are planning a trip to Gulf Breeze Florida in October and am now second guessing our choices of hotels. Please spend some time updating it will truly make a difference. August 19, 2014
Rated 5.0 out of 5.0 by staff does an great job Everyone you come in contact with the staff are all concerned about you having a great stay. Keep up the good work. August 18, 2014
Rated 5.0 out of 5.0 by Working of the Road !! They take away all the worries when traveling a lot and requiring a clean/safe/ friendly environment. All the employees go beyond the job requirements on making your trip pleasant. There is not enough said about the employees and their friendly / helpful / and aim to please attitudes at this place. A Big Thank You to All of Them !!! August 16, 2014
Rated 5.0 out of 5.0 by Great place to stay I enjoyed staying at this location. Very friendly staff. August 15, 2014
Rated 5.0 out of 5.0 by sfellows I was very impressed with the hotel, the staff and the amenities they offered. Free breakfast was a nice addition. August 15, 2014
Rated 4.0 out of 5.0 Holiday Inn Overall visit was satisfactory. Housekeeping did not provide bath towels. Breakfast was fine and ate dinner in cafe on night of arrival. August 15, 2014
Rated 5.0 out of 5.0 by Awesome Hotel Great hotel! Super clean, friendly and polite staff. It hard to believe this is a Holiday Inn. I've stayed at Crowne Plazas that don't even compare to this location. The hotel has modern hip décor that really looks great. I usually don't recommend hotels, but when I do, I recommend the Holiday Inn Charleston West. August 14, 2014
Rated 5.0 out of 5.0 by Nice Hotel and great stay The staff was wonderful and the hotel was very comfortable. Overall a great place to stay. August 12, 2014
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