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Rated 4.4 out of 5 by 269 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable environment When in the Charleston area I come to this hotel. I enjoy the friendliness of hotel staff and a a clean room. The staff always remember me and greet me as I arrive. They also personalize my status as I check in. They lobby is breathtaking and very large. December 16, 2014
Rated 2.0 out of 5.0 by Efficient, but unfriendly staff I arrived late after driving all day. When checking in all I could think of was to get to my room. I felt the check in process was slowed quite a bit by too much verbal information, which I wasn't going to remember anyway since I was so fatigued. I was hoping all the info was in writing in the room, and I think it was. I found what I needed to know the next morning when I woke. I think the care given customers needs to include being sensitive to their possible travel weariness. Also, I think more pricing options should be provided at the beginning. I felt the room cost too much. It was $30 more per day than the Holiday Inn I stayed near Houston, Tx. December 16, 2014
Rated 5.0 out of 5.0 by Trendy and Comfortable I liked the overall look and feel of the property. December 15, 2014
Rated 5.0 out of 5.0 by Above and Beyond for Kids! I stayed at the Holiday Inn in Charleston, WV last week. Service was great, but what stood out most was the Front Desk Team. There was a little girl staying with her parents long term at the hotel while her family is moving over the holidays. Apparently, in their packing, the family forgot to bring their Elf on the Shelf with them. When the Front Desk learned what happened from her mother, Kim at the desk brought in her own Elf. They move the little Elf around so this one little girl can enjoy her Christmas and feel a sense of normalcy as her family transitions from another State. Incredible service that was above and beyond!!! Very impressed and touched by how caring this staff was for that family!!! Would definitely recommend them!!! December 14, 2014
Rated 5.0 out of 5.0 by Great Staff This is a slight above average hotel, but the staff is fantastic. December 10, 2014
Rated 4.0 out of 5.0 by Comfortable bed but couch had foam showing through worn out armrest. Hotel is very nice. Restaurant is nice. Second time staying. Will stay again, just was suprises that furniture in room was worn out. December 8, 2014
Rated 5.0 out of 5.0 by Luxury with a twist Great service and plenty of accommodations for your needs. A must stay for all you busy travelers. Good job! December 8, 2014
Rated 5.0 out of 5.0 by Never Disappointed I travel to Charleston often and this continues to be my favorite place to stay. The staff is wonderful, the rooms are clean and comfortable and the beds and pillows allow for a restful sleep. It is also close to good local restaurants and small shops. It is within a few minutes drive of the state capitol and downtown Charleston. I am never disappointed in my stay at this Holiday Inn. December 7, 2014
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