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Rated 4.2 out of 5 by 164 reviewers.
Rated 4.0 out of 5.0 by Updated, Clean The hotel was very modern and clean. All furniture and rooms looked new. Beds were extremely comfy and slept well. Breakfast was wonderful as was the staff. Only complaint was at some point we would smell cigarette smoke in our room and hallway in a non smoking room. Also, animal friendly hotels are awesome, just don't think the dogs should be allowed in and around the food area. Great visit other than that July 23, 2014
Rated 5.0 out of 5.0 by Nice Hotel Very nice hotel. Stayed here on a recent business trip.The staff was very friendly and ready to help me any way they could. The desk clerk even gave me a few menu's to a couple of local pizza restaurants that offer delivery with recommendations. They also offer smoking rooms which were very clean and did not smell like an ashtray. I would definitely recommend this hotel to my co-workers. July 23, 2014
Rated 5.0 out of 5.0 by Great place to stay in Charleston WV Probably one of the better places to stay in Charleston WV. But sadly, also probably one of the least known. Most other places in Charleston were booked so ended up here by default. What a lucky break. Could not have been better. July 22, 2014
Rated 5.0 out of 5.0 by Very comfortable and attractive room. Trendy new lobby, beautiful pool, friendly and helpful staff. Rooms comfortable, contemporary and very clean. Very pet friendly. Stayed at this Holiday Inn a few years before the remodel. Didn't recognize it. July 20, 2014
Rated 2.0 out of 5.0 by poor food service The wait time was over an hour when the restaurant was not busy. We were then told one of the orders was not availabe. So, we waited another half hour! July 19, 2014
Rated 5.0 out of 5.0 by Fantastic hotel and Great Service This was our third time staying at this Holiday Inn while traveling south, and every time it exceeds our expectations!! The hotel is beautiful, with fantastic amenities and great service! The food is wonderful, especially the complimentary breakfast in the morning. The pool are was perfect for my family as well! Every time we travel south, we will stay in this hotel! July 16, 2014
Rated 5.0 out of 5.0 by Spacious Suite The suite was awesome! It had a full kitchen and living room with a separate bedroom. It was plenty spacious! Very nice set up and the room was spotless. July 13, 2014
Rated 4.0 out of 5.0 by Don't Judge a Book by Its Cover When we located the hotel and pulled into the side parking lot, we were a bit concerned by first impressions. The building looked like a multi-floor office with external mirrored windows, and we felt a bit un-nerved by the posted sign in the lot suggesting that we were parking at our own risk. The main entrance is tucked away from the street and on the opposite side of the building if you approached the site from the nearby Interstate exit. The frontdesk staff were very welcoming; and once we made it to our room (a suite), we found everything in excellent condition (spacious and comfortable). If not for our travel plans, we could have easily stayed in the room more than a single night. The kids loved the pool and the area surrounding it. It was great to be able to eat dinner at the hotel that evening, and the kids loved the sometimes talking live (caged) parrot. The only drawback to the dining area was that there was nothing to really separate the area between families with children and the business customers enjoying happy hour drinks and socializing. It may have been a busy Monday night (the parking lot was full), but the non-family oriented crowd seemed to outnumber those of us guests with school-aged children. Overall, it was a great stay and definitely a step up in accommodations from the normal Holiday Inn Express. I would recommend this to any long term stay traveler (especially those on business) and would suggest this may be a better stay for families on the weekends away from the business crowd. July 12, 2014
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