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Rated 4.2 out of 5 by 166 reviewers.
Rated 5.0 out of 5.0 by Nice Room Room was nice, for the most part. The fold out sofa bed was broken and very uncomfortable. Had to search for bedding, and it did not include a sheet. Actual beds were very comfortable. Kitchen was large and nice atmosphere. July 24, 2014
Rated 4.0 out of 5.0 by Confusing Entrance The room was very nice and well appointed, although a bit more than I thought reasonable as far as cost goes. My stay in general was pleasant, but there were a few drawbacks that didn't affect my overall view of the room and my stay. The hotel is located in an area off of the Interstate that is a bit rundown and the access streets aren't direct. I had to keep heading toward the hotel with my turns to find the entrance. I didn't see an obvious check-in location from the point at which I entered the parking lot and ended up at the back of the hotel. Fortunately the back door was open and I had to walk down a dark hallway to where the elevators were before I could locate the lobby. It worked out, though, as my room entrance was most convenient from the back. The elevators were stifling! No a//c in the elevators and the temperature had to be near 100 in the elevator car. Not having access to vending on the first floor was inconvenient. July 24, 2014
Rated 4.0 out of 5.0 by Updated, Clean The hotel was very modern and clean. All furniture and rooms looked new. Beds were extremely comfy and slept well. Breakfast was wonderful as was the staff. Only complaint was at some point we would smell cigarette smoke in our room and hallway in a non smoking room. Also, animal friendly hotels are awesome, just don't think the dogs should be allowed in and around the food area. Great visit other than that July 23, 2014
Rated 5.0 out of 5.0 by Nice Hotel Very nice hotel. Stayed here on a recent business trip.The staff was very friendly and ready to help me any way they could. The desk clerk even gave me a few menu's to a couple of local pizza restaurants that offer delivery with recommendations. They also offer smoking rooms which were very clean and did not smell like an ashtray. I would definitely recommend this hotel to my co-workers. July 23, 2014
Rated 5.0 out of 5.0 by Great place to stay in Charleston WV Probably one of the better places to stay in Charleston WV. But sadly, also probably one of the least known. Most other places in Charleston were booked so ended up here by default. What a lucky break. Could not have been better. July 22, 2014
Rated 5.0 out of 5.0 by Very comfortable and attractive room. Trendy new lobby, beautiful pool, friendly and helpful staff. Rooms comfortable, contemporary and very clean. Very pet friendly. Stayed at this Holiday Inn a few years before the remodel. Didn't recognize it. July 20, 2014
Rated 2.0 out of 5.0 by poor food service The wait time was over an hour when the restaurant was not busy. We were then told one of the orders was not availabe. So, we waited another half hour! July 19, 2014
Rated 5.0 out of 5.0 by Fantastic hotel and Great Service This was our third time staying at this Holiday Inn while traveling south, and every time it exceeds our expectations!! The hotel is beautiful, with fantastic amenities and great service! The food is wonderful, especially the complimentary breakfast in the morning. The pool are was perfect for my family as well! Every time we travel south, we will stay in this hotel! July 16, 2014
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