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Rated 4.3 out of 5 by 191 reviewers.
Rated 5.0 out of 5.0 by nice couple escape we like to get the comedy zone package with dinner and sneak away from kids...on our last visit the hair dryer didn't work and bathroom could have used a little more tlc but overall a wonderful stay as usual August 24, 2014
Rated 5.0 out of 5.0 by swim with grandkods Had a great expierence with my grandkids . Friendly staff and really had a wonderful time. wonderful pool and spa area which is where we spent most of our time. I felt safe and secure in the room and in all areas of this hotel. I will definitely will be taking them back for repeat stays August 22, 2014
Rated 5.0 out of 5.0 by Great Place to Stay This hotel is my first choice when going to Charleston, WV. The restaurant with room service as needed is a great benefit after a long day that is going to end working from the room. August 22, 2014
Rated 5.0 out of 5.0 by Very nice We found staff to be especially helpful and friendly. Room nice, especially convenient on first floor for dog owners but definitely needs more green space. No park nearby for dog exercise. Stores are pretty close. Restaurant and lounge had very good menu, food good and great service. Bathroom felt bit dated but pretty clean with plenty of towels, etc. August 21, 2014
Rated 4.0 out of 5.0 by Exceptional Customer Service Staff at this HI is wonderful. They are kind and attentive and go above and beyond. Grounds are clean and kept. They are pet friendly but you would never know it. I would stay here again and plan to! Bed is comfortable, pillows are a little soft. Breakfast choices are good. August 21, 2014
Rated 5.0 out of 5.0 by Staff First off let me say this: The staff does not know how to say no. Ask this, ask that, can you do this for us, etc. The staff could not say NO. Starting with check in it went just as quick and easy as it should be. The room, the bath, the TV, heat and a/c all could not have been better. What proved to be the highlight of our visit was the shuttle. After parking our car on Friday it stayed parked awaiting our return home on .Monday, What a treat.. We also enjoyed the business center, and us of a PC was a treat. Sports on the large screen TVs were a lot of fun as was a late meal on Sunday evening. All in all we had a great time and can't wait a return visit. August 20, 2014
Rated 5.0 out of 5.0 by Best Weekend Ever We loved this hotel. Would stay again. Very pet friendly. Staff was number one. Pool area was beautiful. Food was excellent for price. August 20, 2014
Rated 4.0 out of 5.0 by Nice on the inside, Outside needs updating The room was nice and clean. The beds were comfortable. The bathroom was nice and appeared clean. When you enter this Holiday Inn, you wonder if it is nice, but the inside is much nicer than the outside. The neighborhood is very industrial. The décor is very dark in the room. It was a little hard to find the light switches because they are black and the light fixtures are black. The exercise room is open to the pool so if you want to exercise in private, you are out of luck. August 19, 2014
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