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Rated 4.4 out of 5 by 288 reviewers.
Rated 5.0 out of 5.0 by Really good choice for business stay Stayed here in January 2015 for a business meeting and it exceeded my expectations. This is a newly remodeled hotel and it is sooooo much better than before. My room was just right after turning up the initial room temperature and proved to be quite comfortable. The bed was cozy and it had lotsa optional pillows. Breakfast was handy, although not gourmet by any stretch, but a good variety of products. All in all a good overnight stay. January 29, 2015
Rated 5.0 out of 5.0 by Satisfied Customer We stayed the night with our family and our dog. The staff were all courteous and helpful in every way. We were able to have adjoining rooms which was very nice as well. The breakfast was wonderful and we will stay here again if/when we are in the Fort Lee VA area again. January 29, 2015
Rated 4.0 out of 5.0 by Good Experience I'm was a speaker at an event at the hotel and found the hotel good. All the staff was excellent, the quality of food served at our event was top notch. As to a previous comment about the room being cool, I believe the rooms have sensors so when guests are not in the room the heat turns down, as it should, but I noticed as soon as you walk in it goes on. The only thing that could be improved in that respect is the room gets rather cold in between cycles but other than that its fine. One area I believe that could be improved is the selection of drinks at the bar. The nights we were there they were out of cabernet (the most popular red wine) and there was only one choice of scotch. Actually, it was the most limited bar I have ever been to, I have more selection in my bar at home. Guess folks in this area just drink beer? But one thing for sure the food and bar drinks were very reasonably priced. All in all it was a very good experience and I would be happy to return. I'm sure they will have a higher level and larger selection of liqueur by then. :-) January 24, 2015
Rated 2.0 out of 5.0 by Good hotel goes bad We have stayed at this hotel previously and again booked this location for a business trip. However, the new heating system was awful. It's fine to economize, but the system kept shutting off and our rooms were too cold during the day and at night. The service in the restaurant was abysmal. Be prepared to wait more than 30 minutes for a waitress only to be told they are out of basic menu items. Also, housekeeping starts at 8 a.m., so be sure to put a do-no-disturb sign out if you are trying to sleep after a sleepless night of shivering in the cold. We will look elsewhere for our next business trip. It's a shame. This was our fourth consecutive year here. The wireless service still is great, though. The manager didn't promptly return a call. I had to ask for her at checkout. Then, no offer to fix it was made if I wasn't a rewards card member. Something should have been done to fix this. I got an email later, but it was too little too late. January 19, 2015
Rated 5.0 out of 5.0 by Very nice! I traveled with my daughter and granddaughters. I was struck by the cleanliness of the entire facility. The staff remembered my daughter (or at least passed it off well as if he did) from a stay nearly two years ago. One particular staff, Billy, took time out to teach my granddaughter how to get the parrot to speak to her. The atmosphere was friendly and light. The salt water pool was glorious! Jeff at the front desk went above and beyond. He was very personable. Your business station with computer and printer was a godsend for me. I was quite impressed with the hotel. It was my first stay but will be my first choice when returning to Charleston. January 17, 2015
Rated 5.0 out of 5.0 by Relaxing and Friendly My stay was very relaxing with the beds being so comfortable I wanted to take one home with me! We arrived late and It was a holiday. The front desk staff were very accommodating and spot on with their restaurant recommendations. The interior of the lobby is very eye appealing and soothing to the soul after a long 8 hr drive. The indoor pool is beautiful, so bring your suit. If I ever travel that way again, I will make sure I return to this hotel. It was so nice. January 12, 2015
Rated 1.0 out of 5.0 by disappointed All Holiday Inns Ive stayed at have been great but this one not so much. There were no tissues, no bags in trash cans, sheets were stained and had hair on them January 5, 2015
Rated 5.0 out of 5.0 by Clean Accomodations Clean Room, Clean Bathroom, Good Breakfast, Really Nice Workout Room January 4, 2015
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