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Rated 4.4 out of 5 by 341 reviewers.
Rated 5.0 out of 5.0 by 15 stays and always a GREAT experience! I have stayed at this property for 15 stays since January 2015 -- that should tell you something! EVERYONE -- from the front desk staff to housekeeping -- is courteous, helpful and offers GREAT customer service! Can't say enough about the front desk staff: Michael, Kathy and Shilu (?) -- they always welcome me with a smile and go out of their way to exceed my expectations. The servers Mandy, Amanda and Lindsay are always polite and prompt. I've enjoyed many chats with each of them. Honorable mentions: Casey and Michael from engineering/housekeeping - they always have a friendly greeting when they see me. This is the kind of customer service you can't buy -- it starts with hiring the right kind of people. Thank you, thank you, to everyone who has made my many weeks away from home, a "second home" that I'm happy to return to! April 28, 2015
Rated 5.0 out of 5.0 by Nice hotel The hotel was very close to my work. There was an excellent Mexican restaurant. Hotel was clean. Pool area was nice. Rooms were clean. Breakfast was good April 28, 2015
Rated 5.0 out of 5.0 by good staff on this stay I worked 6:00 pm to 6:00 am . The staff was notified .house keeping did not wake me at all .front desk wood ask every day if I needed anything. All around very good stay. April 28, 2015
Rated 5.0 out of 5.0 by Great Hotel to stay Overall great, clean rooms, good food, very friendly hosts. April 27, 2015
Rated 5.0 out of 5.0 by Nice Surprise The location of the hotel was not as expected but once I entered the hotel I forgot all about the neighborhood it was in. I travel frequently for business and this was one of my best experiences at a IHG hotel yet. Keep up the good work on keeping the place clean and creating a comfortable atmosphere. April 27, 2015
Rated 5.0 out of 5.0 by Great staff and comfortable room Have stayed here several times and like it a lot. Staff, from front desk to restaurant, are all pleasant and eager to please. Hotel itself is clean, beds are comfortable, and a good night's sleep is almost guaranteed. April 26, 2015
Rated 5.0 out of 5.0 by Wonderful service and great experience Check in was super fast and the room was very clean. Dinner and drinks in the restaurant followed by sitting in the hot tub made for a perfect evening. All the staff were very friendly making sure all our needs were met. April 21, 2015
Rated 5.0 out of 5.0 by booking rooms for our residences I'm actually with the South Charleston Sanitary Board in South Charleston West Virginia. This has been the second time I have had to book a room for on of our residence because, we have flooded their house. It has been all this crazy weather, this normally doesn't happen. However it has this year and we have had two occasions we have need to find a place for them to stay the night while we get their house clean. Your staff was wonderful about the short notice and finding them a room. The first time this unfortunate flooding happened we had to residences side by side and both had pets there was no problems everybody was helpful and nice. I deal with this part of the process and everybody at the Holiday Inn Express made this very stress free for me. If where are ever in the position again to find a hotel for our residences to stay the night again it will be the Holiday Inn Express. Thank You For All Your Help April 21, 2015
  • 2015-05-04T11:25:44.468-05:00
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