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Rated 4.2 out of 5 by 161 reviewers.
Rated 5.0 out of 5.0 by Updated but bed was too hard for my preference Staff was very welcoming and attentive, hotel was well kept and seemed recently updated. Pool area was very nice. Bathroom was much larger than I have experienced in other Holiday Inn's including much more counter space. My only complaint was that the bed seemed too hard and I was uncomfortable throughout the night. July 4, 2014
Rated 5.0 out of 5.0 by Cleaniness of the bathrooms I think you might want to have someone from management double check the cleaniness of the rooms before they are assigned to someone else. When we got to our room, there was some garbage on the bathroom floor underneath the sink July 2, 2014
Rated 5.0 out of 5.0 by Clean spacious room with Confortable bed The staff was extremely pleasant and helpful. The rooms were clean and spacious. The living room was relaxing and the bed was so comfortable. Also the price was very reasonable for my family of five. July 1, 2014
Rated 2.0 out of 5.0 by Weekend Stay The overall appearance and facilities, including the room, were very good. The staff was very friendly and helpful. Great pool area and outside fountain that the kids could play in. The air conditioning, or the lack of air conditioning in the halls, elevator and gaming room was terrible. We said something to the staff and they said they complained about it all the time and told us to say something and maybe it would do some good. The breakfast bar was very poor at the best. It was the worst I have had at a Holiday Inn and I have over 40,000 points. The manager made the staff hide the orange juice so you had to request it. I asked about that and the staff said they used to put it out and the manager yelled at them for putting it out so people could serve themselves. June 25, 2014
Rated 2.0 out of 5.0 by Disappointment The room was not properly cleaned. A smoker in the stairway made my room smell like cigarettes. The A/C unit directed blows air in your face when you're occupying the desk space and trying to work. The food at the restaurant was not comforting. It was just cheap. June 24, 2014
Rated 4.0 out of 5.0 by Nice surprise at Charleston West Stayed here two days for business and was impressed with the overall quality of the room, service and overall appearance. I would stay here again. June 22, 2014
Rated 5.0 out of 5.0 by Best Hotel Experience in YEARS!! What a wonderful experience! Our first stay at the Holiday Inn Charleston WV turned out to be our best hotel stay experience in years. We stay in a variety of hotels in different cities throughout the South and Mid-Atlantic states every year. I can say we've had a lot of average hotel stays and a few really good ones across several hotel chains. THE CHARLESTON WV STAFF TOPPED THEM ALL! Every single staff member we saw greeted us, offered assistance, told us to have a nice day. Clean, quiet, friendly, and a restaurant on-site. Great overall experience. June 19, 2014
Rated 5.0 out of 5.0 by wonderful staff Kimberly and Marissa at the front desk were friendly and helpful at check in. They were attentive to my children and made us feel safe and welcome on arrival. When there was a noise problem with the room next to us, they promptly moved us no questions asked. They had a key ready for us at the desk and we courteous and apologetic for the experience. They turned what could have been a miserable night to a great experience. My 12 year old daughter even commented on their kindness. They are both an asset to your hotel. June 19, 2014
Rated 5.0 out of 5.0 by Pet Friendly We love having a nice hotel on our route from the Midwest to North Carolina that is pet friendly! June 18, 2014
Rated 5.0 out of 5.0 by Love staying here! I would recommend this hotel to anyone planning to stay in the Charleston area! Very clean, updated atmosphere! The staff was great and made us feel very welcomed! We had the continental breakfast each morning of all of our stays and it was great! I will definitely be staying here in the future!! June 16, 2014
Rated 5.0 out of 5.0 by Great Hotel Love the new renovation. Everything was beautiful. Meeting rooms were excellent. June 15, 2014
Rated 5.0 out of 5.0 by Excellent Location and Michael S. and Staff Gave Awesome Service! I simply do not know where to begin! This was a wonderful experience for me! Firstly, I was pleasantly surprised that the hotel was so beautiful! It was a great price! I tell you, I've paid more for less at other hotels! Therefore, I am most impressed with the location! Michael S. really gave great service! I arrived rather early and he was kind enough to check to see if my room was available. Although it was not, he said that he could make sure that it would be ready within the next 30 minutes. I asked him about locations to eat and have gave me a few great suggestions! When I returned, my room was ready. He was so pleasant to speak to and really made my day! He asked was I coming in for something special. I shared that I was there for my nephew's wedding. He asked if I had other family members coming and I answered in the affirmative. He was kind enough to go out of his way to ensure that we were all on the same floor! How cool is that? The pool area, restaurants and large suites were so nice, I felt like I was at a retreat on vacation! This location is not just any other hotel to lay your head! That's for sure! It was a wonderful experience! June 12, 2014
Rated 2.0 out of 5.0 by not what i am used to I stay at holiday inns a lot and this was by far the worst experience. The sad part had stayed with you all in same hotel just the week before and everything was great. Room service not efficient. Food cold and had to call twice for them to bring what I ordered. Barking dog the whole stay. Breakfast not up to standards at all. Will not stay there again. June 11, 2014
Rated 4.0 out of 5.0 by Good for Business Meetings We held meetings in the hotel conference room one afternoon and they went well. My tub had a clogged drain and they fixed it in 48 hours. It was hard for me to sleep, but i may have been nervous about the travel ahead and not enough time to sleep. June 4, 2014
Rated 1.0 out of 5.0 by Outdated Outdated decor with poor location and parking. Terrible complimentary breakfast food with poor selection. June 3, 2014
Rated 1.0 out of 5.0 by Be sure you have a reservation! Staff condescending after I had called and spoken to a night staff and thought I had reservations. Drove 230 miles only to be treated with distain and begging for a room. June 2, 2014
Rated 3.0 out of 5.0 by Hotel great, forget resturant Chose Holiday Inn because of the Jacuzzi and enjoyed the room and the pool area. The restaurant experience was a near disaster. I cannot recommend the restaurant. The only reason we dined in was because my wife has mobility issues. There's not a lot in the area but it would be worth the effort. June 2, 2014
Rated 4.0 out of 5.0 by Nice Hotel, Loud Bird in Lobby Everything was great but the chirping of the bird during breakfast. June 1, 2014
Rated 5.0 out of 5.0 by Good customer service and pet friendly Nice atmosphere. In hotel bar and restaurant. Pet friendly courtyard inside the hotel and also nearby historic site and cute downtown area with restaurants and shops to walk to. June 1, 2014
Rated 2.0 out of 5.0 by Un-able to breathe Our room, which was to be non-smoking, was so full of stale cigarette smoke that we could hardly breathe. We had to ask twice for some room freshener to spray the room. The desk clerk was actually the bright spot in the whole visit - really tried to make things right. We could not even call the front desk, as the phone didn't work either. He did end up discounting our room by a small amount. We traveled back through here and they tried to give us the same room, which we refused. They did find us another one for our second visit there. We were traveling with a dog, so the choices for hotels are very few. May 31, 2014
Rated 5.0 out of 5.0 by Myrtle beach trip We were traveling through from Michigan to Myrtle Beach and this hotel was the half way point It's in the middle of the industrial side of Charleston But inside is beautiful, clean and the staff is very friendly. They have a great hot breakfast And my kids enjoyed the parrot in the lobby as well. You can't beat this hotel for the price and what You get! May 26, 2014
Rated 5.0 out of 5.0 by Excellent service. Gwen in the breakfast section was tremendous. WE stay at several Holiday Inn Hotels throughout the year & this one was the best we have stayed at. The staff was excellent & the quality of our stay was great. Thank you & keep up the good work. May 11, 2014
Rated 5.0 out of 5.0 by Will stay again Nice hotel will stay again. Pool, spa and workout room were very nice. May 9, 2014
Rated 5.0 out of 5.0 by Nice place I thought the room and staff were very nice. I wouold stay there again. April 28, 2014
Rated 3.0 out of 5.0 by Nice hotel. Just know before going... Beautifully renovated hotel. However, know that there are train tracks outside the hotel, which may not allow you to get a good night's sleep. Not sure which came first - the train or the Holiday Inn. The local area isn't the greatest either. There's but a fast food joint and a few gas stations, and the interstate. Nice facilities, but staff and clientele leave a bit to be desired. Upon check-in, "Well it looks like you stayed here last year. Nothing's changed. Here's your key". And that was pretty much it. No thank you for being a Platinum IHG member, need help with finding a bite to eat?, etc etc. And the hotel appears to be a magnet for some interesting people, putting it mildly. Probably will choose the new HIE at Cross Lanes next time I'm in town and need to overnight. April 24, 2014
Rated 5.0 out of 5.0 by Great Hotel I would have to say that this was probably the best IHG hotel that I've had the pleasure of staying in within the U.S. The only problem that I encountered, which wasn't too bad, was the room that i had was right near the train tracks. That said, it was sort of annoying, but tolerable. April 16, 2014
Rated 5.0 out of 5.0 by don't know what thjis means Top notch service, the staff couldn't do enough to make us feel at home April 5, 2014
Rated 5.0 out of 5.0 by Best Stay Ever ! Everyone was pleasant , Helpful & Curteous. I received everything I asked for and the Restaurant had good food also ! March 16, 2014
Rated 5.0 out of 5.0 by Fantastic staff and friendly atmosphere. Shuttle to downton is terrific and convenient Excellent customer friendly staff in all areas. Shuttle is most convenient for downtown access. March 10, 2014
Rated 5.0 out of 5.0 by Great Service and room Rate. Short stay for us but staff was very friendly and hotel was quiet and clean. Great Value! February 26, 2014
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