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Rated 4.4 out of 5 by 250 reviewers.
Rated 5.0 out of 5.0 by Holiday Inn Charleston The Holiday Inn in Charleston, WV has a professional and friendly staff that is genuinely concerned about my stay. I have just picked up this territory and will put them on my list. November 3, 2014
Rated 5.0 out of 5.0 by great service I have selected this hotel because it is in a perfect location on my way south. I have stayed here twice and will stay again next year. I have a small dog who was welcomed. November 2, 2014
Rated 5.0 out of 5.0 by Personal Very nice Hotel; Will stay there again when I am back in the area October 31, 2014
Rated 5.0 out of 5.0 by Great Room We used this Hotel Room for our Annual Girls Weekend. It was very functional so we could just sit around and talk/play games for a relaxing time in between meals. October 30, 2014
Rated 4.0 out of 5.0 by wonderful staff Rooms were well arranged and clean, staff is very helpful with any and all requests. Breakfast staff is extremely helpful with all requests. The parrot is still one of my favorite parts. This is an older hotel but you would never know it after IHG did the massive remodel. October 30, 2014
Rated 5.0 out of 5.0 by My Experience Very good hotel. I enjoyed the look of this hotel very much. Loved the lobby area. Beds were a little uncomfortable but really not too bad. Room was very nice. Really liked the bar area. October 28, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. The room service and food were excellent. The bed was comfortable with a variety of pillows. October 26, 2014
Rated 5.0 out of 5.0 by Will definitely stay again! This was a very clean and friendly place to stay. The bed was extremely comfortable. I would certainly recommend staying here. I could hear a train in the distance but it certainly did not bother my rest. The breakfast buffet was wonderful to start my day and the staff, especially the breakfast workers, were extremely friendly and helpful. October 23, 2014
Rated 5.0 out of 5.0 by very clean and great service:) We really enjoyed our stay at the holiday inn and suites. The pool and hot tub was very nice. We slept like babies:) Breakfast was really good too. We will come every year. October 22, 2014
Rated 5.0 out of 5.0 by Brealfast and pets Please keep the complimentary breakfasts and the great rates for pets... October 22, 2014
Rated 4.0 out of 5.0 by Comfortable rooms however road and train noise made it difficult for sleep Friendly staff and comfortable rooms. Noise from roadway and train was difficult to drown out to get restful sleep. Cost of food and beverages slightly expensive. October 22, 2014
Rated 4.0 out of 5.0 by Stay October 2014 Staff was exceptional. Accommodations are good but my room could have been a little cleaner. The heater in the room needs attention. Beds are comfy but pillows lack any structure. October 22, 2014
Rated 5.0 out of 5.0 by comfortable bed good service People were friendly, service was top notch , but there is a train that travels through during the night October 21, 2014
Rated 5.0 out of 5.0 by Beautiful, clean and extremely friendly! My first impression of the hotel was in the lobby. I certainly didn't expect this! It was beautiful!! The staff was extremely friendly and helpful. Parking was very convenient with only a short walk to the front doors from anywhere in the lot. The meeting rooms were very convenient and roomy. Some difficulty with the wireless mics; however, the staff did all they could to correct the problem. Definitely a hidden gem in Charleston! October 21, 2014
Rated 5.0 out of 5.0 great service room was great and the staff was very courteous. great breakfast. very nice hotel and would come again. October 21, 2014
Rated 5.0 out of 5.0 by Nice hotel, but not a great breakfast The staff was very friendly and the hotel was very clean. Pool looked nice, but we didn't use it. Purpose of stay was to sleep while on an extended road trip. October 19, 2014
Rated 4.0 out of 5.0 by Convenient location, very pleasant staff Although not in an extremely inviting neighborhood (commercial/industrial); the just off highway location was wonderful. Workout facilities were nice; pool area looked like it had just been redone - very nice. Good pizza in the bar/lounge and very friendly staff all the way around. October 16, 2014
Rated 4.0 out of 5.0 by Great staff! I travel a lot for business. This is a great place to stay. October 16, 2014
Rated 5.0 out of 5.0 by Pleasingly suprised We enjoyed our stay. It was comfortable, everyone was pleasant and professional October 15, 2014
Rated 4.0 out of 5.0 by An excellent place to stay Excellent free breakfast, service, enjoyed dinner, and had a wonderful sleep! October 13, 2014
Rated 5.0 out of 5.0 by Great service and clean rooms We were pleasantly surprises on how comfortable the whole hotel was. Would recommend to my family and friends traveling through. October 12, 2014
Rated 5.0 out of 5.0 by Great Place to Stay in Charleston This is a newly renovated hotel that is comfortable, convenient and has a great staff. With the rate I paid, this would make a best value list anywhere. October 4, 2014
Rated 5.0 out of 5.0 by Good Value I stay at this hotel regularly as we have a business account with them. The staff are always very pleasant. The lobby area is very modern and the free breakfast is above average. They have a very nice indoor pool and decent fitness center. The business center is also better than average. The rooms have updated furniture and a flat screen TV. The wireless internet is free and easy to access. The only negative is that there is an active trainline close to the hotel. If you are on the side of the hotel close to the tracks you will hear trains go by during the night. October 3, 2014
Rated 5.0 out of 5.0 by Very Nice An excellent hotel. Met or exceeded all expectations. October 2, 2014
Rated 1.0 out of 5.0 by No. Soon after we checked into our suite, my husband and I started noticing a number of things that eventually made us wonder if our room was cleaned at all after the guests before us left. There were crumbs on the floor of the kitchen area, splatters from food/drink on the walls, and the trash can was dirty. In addition, the air conditioning in the living room area was not functioning properly. With a 1 year and 2 year old, neither of us felt comfortable with letting our kids touch anything in the room, so we called to see about getting a new (cleaner) room. The gentleman at the front desk sounded neither surprised, nor particularly apologetic for the inconvenience or the subpar level in which we found our room. After 20 minutes, we were brought the keys to our new room. My husband and I took all of our stuff and our 2 young children down to our new room, only to find out our keys did not work. When we finally got into our new room, it was slightly better than the first, but the step-trash can was broken or not properly set (which should have been obvious to the person who cleaned the room) and there was a bag with someone's newly bought clothes under the chair in the room. I wasn't expecting a 5 star experience, but for what I paid, I was expecting a comfortable and clean place to rest for the night, but I got neither. Needless to say, we will not be staying at this hotel again. September 30, 2014
Rated 4.0 out of 5.0 by Good place to stay on a business trip. The bed was comfortable. The room was clean. Cable channel selection was fine. Breakfast was good and dinner menu was also good. Location to work destination was very close. September 29, 2014
Rated 5.0 out of 5.0 by Great stay Great stay and minimal noise even though right near railroad tracks. We slept better at this hotel than others with no outside distractions. All the staff was overly friendly and helpful the entire stay. September 29, 2014
Rated 5.0 out of 5.0 by Worth the money I stayed at this location for 18 days. The staff was always very helpful and friendly. The breakfast was really good and I LOVED their pool area. September 26, 2014
Rated 5.0 out of 5.0 by Internet Provider This is something that probably cannot be helped, but the internet provider for the hotel has security blocks that will not allow me to use my business computer and connect to our servers. We have figured out how to by-pass the secure feature of the internet provider as I call them everytime I visit and they unblock their security just for my room. They do fix it so I can use my business laptop so appreciate that as I really enjoy staying at this hotel. September 26, 2014
Rated 2.0 out of 5.0 by Too Many Trains The hotel was very nice and the staff friendly but there were a number of trains going by during the night. September 23, 2014
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