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Rated 4.3 out of 5 by 226 reviewers.
Rated 1.0 out of 5.0 by No. Soon after we checked into our suite, my husband and I started noticing a number of things that eventually made us wonder if our room was cleaned at all after the guests before us left. There were crumbs on the floor of the kitchen area, splatters from food/drink on the walls, and the trash can was dirty. In addition, the air conditioning in the living room area was not functioning properly. With a 1 year and 2 year old, neither of us felt comfortable with letting our kids touch anything in the room, so we called to see about getting a new (cleaner) room. The gentleman at the front desk sounded neither surprised, nor particularly apologetic for the inconvenience or the subpar level in which we found our room. After 20 minutes, we were brought the keys to our new room. My husband and I took all of our stuff and our 2 young children down to our new room, only to find out our keys did not work. When we finally got into our new room, it was slightly better than the first, but the step-trash can was broken or not properly set (which should have been obvious to the person who cleaned the room) and there was a bag with someone's newly bought clothes under the chair in the room. I wasn't expecting a 5 star experience, but for what I paid, I was expecting a comfortable and clean place to rest for the night, but I got neither. Needless to say, we will not be staying at this hotel again. September 30, 2014
Rated 4.0 out of 5.0 by Good place to stay on a business trip. The bed was comfortable. The room was clean. Cable channel selection was fine. Breakfast was good and dinner menu was also good. Location to work destination was very close. September 29, 2014
Rated 5.0 out of 5.0 by Great stay Great stay and minimal noise even though right near railroad tracks. We slept better at this hotel than others with no outside distractions. All the staff was overly friendly and helpful the entire stay. September 29, 2014
Rated 5.0 out of 5.0 by Worth the money I stayed at this location for 18 days. The staff was always very helpful and friendly. The breakfast was really good and I LOVED their pool area. September 26, 2014
Rated 5.0 out of 5.0 by Internet Provider This is something that probably cannot be helped, but the internet provider for the hotel has security blocks that will not allow me to use my business computer and connect to our servers. We have figured out how to by-pass the secure feature of the internet provider as I call them everytime I visit and they unblock their security just for my room. They do fix it so I can use my business laptop so appreciate that as I really enjoy staying at this hotel. September 26, 2014
Rated 2.0 out of 5.0 by Too Many Trains The hotel was very nice and the staff friendly but there were a number of trains going by during the night. September 23, 2014
Rated 5.0 out of 5.0 by Great Experience I enjoyed my stay at this property. I stay 100 nights per year in hotels, and this one exceeded my expectations. September 19, 2014
Rated 5.0 out of 5.0 by Helpful staff I appreciated the front desk being helpful. They asked questions to be friendly, but were able to solve a potential problem. I avoided the problem in the end thanks to the staff September 19, 2014
Rated 5.0 out of 5.0 by slept very well Did not have the chance to use the exercise room or the pool, but looked at it ans it appeared very nice, but was unable to work it into my stay -- hopefully next time September 19, 2014
Rated 5.0 out of 5.0 by great staff They went above and beyond to make my stay as pleasant as possible. Everyone I met there offered help and went out of their way to be extra friendly and accomodating. September 19, 2014
Rated 5.0 out of 5.0 by Exceeded Expectations Beautiful hotel, exceptionally friendly service. Would recommend to all and definitely stay again. September 18, 2014
Rated 5.0 out of 5.0 by Comedy Package The Comedy Zone was fantastic. Both comedians were excellent. The bartender, Amanda, and the bar staff were very friendly. The hotel and room were clean, and we had everything we needed. We can't wait to stay again. I would recommend the Comedy Zone Package as a great way for a couple to get away. September 17, 2014
Rated 5.0 out of 5.0 by "I have come back" This was the first time I had stayed at a Holiday Inn in several years, instead using another chain hotel. However the reviews for that chain hotel in Charleston WV were not good. After searching we picked this Holiday Inn and were so pleased at what we found here after nine hours of travel. Would certainly stay there again, and will now consider other Holiday Inn Hotels. September 15, 2014
Rated 5.0 out of 5.0 by Good business stay. This was an accomodating facility for our business related stay. The room was clean and well equiped. The staff was friendly and I would recommend this hotel. September 15, 2014
Rated 5.0 out of 5.0 by Wonderful Stay, Great Times My husband and I decided to go on a weekend getaway and after seeing pictures of the pool online, we found ourselves at the Holiday Inn in South Charleston. What a gem! The stay was perfect, the room cozy, the workers-accomadating and friendly! I enjoyed the pool and hot tub (both quite nice) the bed (very comfortable) and the wonderful spirit of hospitality. September 11, 2014
Rated 5.0 out of 5.0 by Very Clean Hotel Hotel was very clean, room was very clean. Comfortable furniture. Excellent Stay. September 10, 2014
Rated 5.0 out of 5.0 by Contemporary decor, very well-maintained Great staff, surprisingly upscale inside and pet friendly! You and your pet will love the well-laid out courtyard. If you're not a pet-traveler, you will still enjoy your stay at this Holiday Inn. Food is excellent, rooms are quiet, spacious and very comfortable. And clean. Very Clean. September 8, 2014
Rated 5.0 out of 5.0 by Quick Weekend Stay Overall I was happy with our experience here. The staff is friendly, the place is really nice looking. I wasn't impressed with the room because it was a little damp/humid (it was raining and about 90 degrees outside so I wasn't too bothered). I rarely sleep well in hotels but the beds and bedding were nice, clean, and comfortable. September 4, 2014
Rated 5.0 out of 5.0 by Leisure Overall positive experience and children friendly (loved the pool area)- good breakfast menu September 4, 2014
Rated 5.0 out of 5.0 by Fun Great pool & hot tub area, yummy food, great service, slept well - would stay again. September 4, 2014
Rated 4.0 out of 5.0 by food Food was not great by any means, like it was old food warmed up September 3, 2014
Rated 5.0 out of 5.0 by Nice stay and pool Overnight stay in Charleston while on a two day drive. Requested and received a quiet room, all while hotel had a wedding party and plenty of families. Able to swim half laps in pool. Walked to a nice restaurant (Taste of Asia) for dinner. Minor snafu in bill quickly and courteously corrected to my benefit. September 3, 2014
Rated 4.0 out of 5.0 Great Staff There are no major issues with the hotel amenities. The staff is EXCEPTIONAL, making for an entirely pleasant stay. September 3, 2014
Rated 5.0 out of 5.0 by Best Holiday Inn Ever You will not be disappointed. These people get customer service. August 30, 2014
Rated 5.0 out of 5.0 by The best all great service and Comfortable bed. We were very impressed with our room and excellent service. I would highly recommend staying at this Holiday Inn & Suites. Everyone was Awesome. August 28, 2014
Rated 5.0 out of 5.0 by Guest service great service and room, empoyee was very nice, will return. August 27, 2014
Rated 5.0 out of 5.0 by Stay Over all my stay was very good. The only problem I seen was in the Bathroom it needs to be check and fix behind the toilet, and the kitchen had everything, but it didn't had a toaster and I had go bye a toaster. The room that we had for the convention was very little for the people we had. And to do what we do in there. August 26, 2014
Rated 5.0 out of 5.0 by nice couple escape we like to get the comedy zone package with dinner and sneak away from kids...on our last visit the hair dryer didn't work and bathroom could have used a little more tlc but overall a wonderful stay as usual August 24, 2014
Rated 5.0 out of 5.0 by swim with grandkods Had a great expierence with my grandkids . Friendly staff and really had a wonderful time. wonderful pool and spa area which is where we spent most of our time. I felt safe and secure in the room and in all areas of this hotel. I will definitely will be taking them back for repeat stays August 22, 2014
Rated 5.0 out of 5.0 by Great Place to Stay This hotel is my first choice when going to Charleston, WV. The restaurant with room service as needed is a great benefit after a long day that is going to end working from the room. August 22, 2014
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