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Rated 4.3 out of 5 by 207 reviewers.
Rated 1.0 out of 5.0 by Outdated Outdated decor with poor location and parking. Terrible complimentary breakfast food with poor selection. June 3, 2014
Rated 1.0 out of 5.0 by Be sure you have a reservation! Staff condescending after I had called and spoken to a night staff and thought I had reservations. Drove 230 miles only to be treated with distain and begging for a room. June 2, 2014
Rated 3.0 out of 5.0 by Hotel great, forget resturant Chose Holiday Inn because of the Jacuzzi and enjoyed the room and the pool area. The restaurant experience was a near disaster. I cannot recommend the restaurant. The only reason we dined in was because my wife has mobility issues. There's not a lot in the area but it would be worth the effort. June 2, 2014
Rated 4.0 out of 5.0 by Nice Hotel, Loud Bird in Lobby Everything was great but the chirping of the bird during breakfast. June 1, 2014
Rated 5.0 out of 5.0 by Good customer service and pet friendly Nice atmosphere. In hotel bar and restaurant. Pet friendly courtyard inside the hotel and also nearby historic site and cute downtown area with restaurants and shops to walk to. June 1, 2014
Rated 2.0 out of 5.0 by Un-able to breathe Our room, which was to be non-smoking, was so full of stale cigarette smoke that we could hardly breathe. We had to ask twice for some room freshener to spray the room. The desk clerk was actually the bright spot in the whole visit - really tried to make things right. We could not even call the front desk, as the phone didn't work either. He did end up discounting our room by a small amount. We traveled back through here and they tried to give us the same room, which we refused. They did find us another one for our second visit there. We were traveling with a dog, so the choices for hotels are very few. May 31, 2014
Rated 5.0 out of 5.0 by Myrtle beach trip We were traveling through from Michigan to Myrtle Beach and this hotel was the half way point It's in the middle of the industrial side of Charleston But inside is beautiful, clean and the staff is very friendly. They have a great hot breakfast And my kids enjoyed the parrot in the lobby as well. You can't beat this hotel for the price and what You get! May 26, 2014
Rated 5.0 out of 5.0 by Excellent service. Gwen in the breakfast section was tremendous. WE stay at several Holiday Inn Hotels throughout the year & this one was the best we have stayed at. The staff was excellent & the quality of our stay was great. Thank you & keep up the good work. May 11, 2014
Rated 5.0 out of 5.0 by Will stay again Nice hotel will stay again. Pool, spa and workout room were very nice. May 9, 2014
Rated 5.0 out of 5.0 by Nice place I thought the room and staff were very nice. I wouold stay there again. April 28, 2014
Rated 3.0 out of 5.0 by Nice hotel. Just know before going... Beautifully renovated hotel. However, know that there are train tracks outside the hotel, which may not allow you to get a good night's sleep. Not sure which came first - the train or the Holiday Inn. The local area isn't the greatest either. There's but a fast food joint and a few gas stations, and the interstate. Nice facilities, but staff and clientele leave a bit to be desired. Upon check-in, "Well it looks like you stayed here last year. Nothing's changed. Here's your key". And that was pretty much it. No thank you for being a Platinum IHG member, need help with finding a bite to eat?, etc etc. And the hotel appears to be a magnet for some interesting people, putting it mildly. Probably will choose the new HIE at Cross Lanes next time I'm in town and need to overnight. April 24, 2014
Rated 5.0 out of 5.0 by Great Hotel I would have to say that this was probably the best IHG hotel that I've had the pleasure of staying in within the U.S. The only problem that I encountered, which wasn't too bad, was the room that i had was right near the train tracks. That said, it was sort of annoying, but tolerable. April 16, 2014
Rated 5.0 out of 5.0 by don't know what thjis means Top notch service, the staff couldn't do enough to make us feel at home April 5, 2014
Rated 5.0 out of 5.0 by Best Stay Ever ! Everyone was pleasant , Helpful & Curteous. I received everything I asked for and the Restaurant had good food also ! March 16, 2014
Rated 5.0 out of 5.0 by Fantastic staff and friendly atmosphere. Shuttle to downton is terrific and convenient Excellent customer friendly staff in all areas. Shuttle is most convenient for downtown access. March 10, 2014
Rated 5.0 out of 5.0 by Great Service and room Rate. Short stay for us but staff was very friendly and hotel was quiet and clean. Great Value! February 26, 2014
Rated 5.0 out of 5.0 by Great Service and accomodations The staff is really great, ready to help with anything and very friendly. The pool and hot tub were unique, I enjoyed my evening swimming and relaxing. The room was very clean. The bed comfortable. WI-FI worked nicely in room. February 25, 2014
Rated 4.0 out of 5.0 by Great staff and location. this is very good hotel and location to my company's plant in South Charleston, WV. Less than a mile drive. If the weather had not been so bad during my stays in February I could probably walk to the plant. Friendly staff. Good breakfast and dinner choices at the hotel's restaurant. I only rate it good because of noise from the trains that run during the night. Hotel is right off the train tracks. You can feel the rumble and some noise. February 24, 2014
Rated 5.0 out of 5.0 by Nice hotel with a good bar Every time I'm in Charleston, this is where I like to stay. They have a good workout facility, a nice pool, and there is a great Mexican restaurant across the street from the hotel. February 16, 2014
Rated 5.0 out of 5.0 by Great Service I enjoyed my stay at this Holiday Inn. The staff at the reservation desk are very friendly and helpful. Each time I have been there the staff has always been smiling even though the weather has been horrible. The young ladies at the breakfast in the mornings are so friendly and smiling. This attitude makes my day. Even when the weather is terrible, they have a smile and friendly comments to make my morning better. I don't know who the lady is who wears such classy outfits, but I was impressed to see her running the vacuum one evening. There was a spot of salt or something on the first floor and she promptly pulled out the vacuum and took care of it. Such a wonderful thing to see in this day and time where everyone is saying that's not my job. The people who clean my room do a great job and leave my personal mess where I left it, so I can start working on it when I return in the evening and I really appreciate this. February 14, 2014
Rated 5.0 out of 5.0 by wonderful staff! wonderful waitress!! Room was nice and clean! Kitchen staff treated my grandson. So wonderful! Only problem I have is my card was charged $20 too much but will call when I return home February 11, 2014
Rated 5.0 out of 5.0 by Great food! Our family meets there because it is half way between our two homes. We love the friendly staff. The food is excellent. But, most of all, my grand daughter loves the bird! January 6, 2014
Rated 3.0 out of 5.0 by pool is amazing (salt water) I am only impressed with pool area room was ok towel was dirty in the bathroom overall isn't too bad lobby area were beautiful January 5, 2014
Rated 3.0 out of 5.0 by At least they offer free breakfast I have stayed several times at this particular hotel. The past two times we not pleasant. There was confusion and miscommunication between the front desk staff and restaurant staff as far as if my children ate dinner for free. I was told two different things. Then I had a major issue with the cleanliness of our room. I found hair all over the entire bathtub/shower and bathroom floor as well as on one of the bed comforters. I let the front desk know this information upon checkout and was only given membership points not even an apology. I won't be staying at the Holiday Inn and Suites of Charleston, WV again unless I want to bring Clorox wipes and clean the room myself. January 3, 2014
Rated 5.0 out of 5.0 by Animal & People Friendly Great accommodations, clean, comfortable, well thought out. Free breakfast was delicious and we enjoyed the bar and dinner the night before. Our pet gave it an A+ except for seeing her reflection in the walking area and not wanting to share! December 31, 2013
Rated 5.0 out of 5.0 by Clean, New, Comfortable - and Accepts Dogs. We were thrilled to find a really nice motel that accepts dogs. The extra $25 was irksome, but I suppose one must accept that. Yes, we would stay here again and would recommend it. December 31, 2013
Rated 4.0 out of 5.0 by Enjoyed our stay, but would eat breakfast elsewhere. Our suite was perfect for our family. Our kids enjoyed the outer room of the suite while Mom and Dad had privacy in the bedroom. Each room has it's own TV. You have to go through the bedroom to get to the bathroom. The kitchen has full size appliances. The king size bed was very comfortable! The free breakfast was mediocre and the reconstituted eggs were not edible, in my opinion. You can order breakfast for a fee, but we chose to go out to eat one day. Even with the poor breakfast, we plan to return next year. December 30, 2013
Rated 5.0 out of 5.0 by Excellent staff and very comfortable We were looking for a mid-point between Ohio and Virginia and came upon this hotel by chance and this hotel will now be our stop-over on our future trips. The food in the bar/lounge area was reasonable and very good and the staff very friendly, Sam was bussing tables on one of our stops and was very helpful with detailed directions to a nearby pharmacy to replace a prescription we forgot to bring on our trip and then asked after we returned to make sure we did not have any problems. Tiara at the bar, and Latasha the waitress were very friendly with that first evening of rushing around to get the medicine. We were able to relax and sat around the bar and watched football on the big screen with other visitors. The pool and jacuzzi area was very clean enjoyable with all the right temperatures. The lounge chairs by the pool were also quite comforable. The rooms and beds were clean and comfy for a good night's sleep. The only negative would be the ground floor rooms felt the vibrations from nearby trains. We did not notice the vibration or train noise at all in an upper floor. The next morning Gwen one of the greeters had a nice conversation with us at breakfast and left us feeling valued guests. We will be there again! December 29, 2013
Rated 5.0 out of 5.0 by Extremely Pet Friendly - Outstanding Staff We stayed at this Holiday Inn twice on a trip halfway between the Coast and Indianapolis then back again. 1st the staff is outstanding - Every single person we met from the hotel - asked us pleasantly if there was anything they could help us with or how they could make our stay better. The breakfast cook came out and asked everyone how their breakfast was and what could he do to make it better (It was one of the best free breakfasts I have had - the cook actually knows how to cook scrambled eggs so they aren't soggy or not overcooked#. Facilities people with their hands full of tools stopped and asked if we needed help - and I felt they would be glad to just drop everything they were doing and help. 2nd it is very pet friendly with multiple area to take your pet including a garden area outside by the pool and excersize room - with stocked supplies for cleaning-up after your pet. Even if you are a guest who doesn't clean it up like you should - the staff goes out and combs the area to clean up so it is nice for everyone. Judging by the large nuber of pet owners staying here during our trip - this Holiday Inn is no secret to the seasoned pet traveler. Finally - The Hotel may not be in the nicest part of town #trains run by quite frequently but quietly when in your room) - we always felt very safe and there was good food close by. It is easily accessible from the main highway. With the ammenities in the hotel including the nice Bar / Restaurant or the inexpensive but very good room service - it meant you never felt like you had to go far. The Indoor Pool is extrememly nice and family freindly - as is the workout room which included free weights and your regular workout machines. We would and will stay here again! December 26, 2013
Rated 5.0 out of 5.0 by Excellent Value for the Price The outside look of this hotel can be a little off-putting, but don't judge a book by it's cover. The inside is very modern and tastefully decorated. Loved the décor! The room was very appealing and the bed quite comfortable. Loved the size of the bathroom and the shower head was not a weak one like I've experienced in other hotels. The only criticism I have is the business center, which is repeatedly marketed at you. It is two computers in the lobby, one of which does not print to a printer, and you do not find that out until you search someone out. Other than that one little thing, had a wonderful stay and will definitely stay there again. Staff is extremely friendly and helpful! December 22, 2013
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