Rated 4.2 out of 5 by 124
Rated 5.0 out of 5.0 by wknight486 Great Hotel
My family & I have stayed at this property on three occasions. The staff is nice, the rooms are clean, the pool and spa is great, & the breakfast is good. The only bad thing I can say is that the location is a little shady, but it is an overall great place to stay.
July 3, 2013
Rated 3.0 out of 5.0 by PMG1 So So
Desk staff: Short on information during a a very active weekend in town, Arts FestivAll.
Room could use a much better cleaning.
Had to ask for Priority snack and water offerings.
July 1, 2013
Rated 5.0 out of 5.0 by moose1 Great stay
My husband and I recently stayed on a weekend trip to go to the Milton Flea Market. The hotel was excellent - the flea market on the other hand was a disaster. We traveled with our lab and are normally skeptic about the hotels that accept pets, but we were extremely pleased with the cleanliness of our spacious and comfortable suite. The pool was excellent and I can honestly say in all of our travels we have never met nicer more efficient staff who totally treat you like family. We will be back ! My only regret was that we stayed 2 nights and requested no cleaning and were charged the 25.00 pet fee both nights.
June 28, 2013
Rated 3.0 out of 5.0 by Raceem30 Business travel expert
I travel a lot for business. I stayed at this HIE because it was close to where I was doing business. The owner of this HIE owns the hotel next door as well. The HIE has a really nice pool and hottub which is good and bad. Good because its nice and bad because parents from all around drive here to allow there kids to play in the pool. Kind of like a family resort. So there was always kids running up and down the hallways and playing aruond like a resort. Not to mention the owner allows his other hotel next door to use the pool as well so people are alway coming and going. Very busy place. Only reason I stay is because I was doing business so close otherwise I would have went else where.
June 27, 2013
Rated 5.0 out of 5.0 by LilaID Excellant Staff and overall great experience
If you are going to be in the area of Charleston, whether it be for leisure or business, this is the place to stay. Wonderful service from some of the friendliest and most professional staff I have ever encountered. Had a wonderful stay!
June 24, 2013
Rated 3.0 out of 5.0 by JR1955 Noisy Air Conditioner
Nice room, but - the air conditioner fan is very noisy. So loud that I turned it off to sleep. But that makes the room too hot, so the unit gets turned back on, and the noise starts again. Fix this, and the rest of the property lives up to expectations.
June 20, 2013
Rated 5.0 out of 5.0 by Yoyo8 Fantastic service and beautiful hotel
They went above and beyond in meeting our needs! Will definitely stay here again if traveling through!
June 15, 2013
Rated 5.0 out of 5.0 by IndianaMom Great night for our family
We were greeted by a friendly and helpful staff member after a 34 vehicle accident on the bridge delayed our travels. We were able to get our choice of a rooms and selected the 2 room suite with 2 double beds and a living room/kitchen area that had a sofa bed and additional TV. The rooms were very spacious and suited our family with two teenage boys.
The included breakfast was just what we needed to start our day - eggs, potatoes, biscuits and gravy. Yogurt, fruit, danishes and choice of cereals and other breads rounded out the selection. The person working the breakfast area was also friendly and kept the area neat and full.
Free parking was convenient. I wish we would have had time to check out the pool - maybe next time. Highly recommend for future stays.
June 15, 2013
Rated 5.0 out of 5.0 by DJLW Ver nice hotel
The staff at this hotel are very nice. The pool is great for the kids and It;s very relaxing just to sit and read. I plan on making this my "half-way spot to pick up the grand kids. They love this hotel because of the pool.Will definitely stay have again.
June 14, 2013
Rated 5.0 out of 5.0 by AlexNYC Title
Good stay. Will probably be back. They could offer water in the room.
June 14, 2013
Rated 3.0 out of 5.0 by AGirlScoutMom Fire Alarm
My stay was with two elementary age girls to attend a Girl Scout function for our troop for the evening. The girls had a wonderful time in the indoor swimming pool and the suite that hosted the event was very spacious and clean. The girls really enjoyed themselves. However, at 3:30 AM the fire alarm went off and we had to leave the hotel and stand in the parking lot. The fire department didn't find a fire and we were able to go back to our room within 30 minutes. The girls were frightened and upset to be awakened from a nice sleep to panic mode from the alarm.
When we checked out later that morning the desk clerk was very pleasant and apologized for the "wake up call" and said that it has happened a couple of times before, that the video lottery and control room had over heated and caused the alarm to sound. I think the hotel needs to fix the overheating issue and should have offered a discounted rate to all of the patrons that were affected by the alarm.
June 14, 2013
Rated 3.0 out of 5.0 by Seasonedtraveller13 Ok for one night
Efficient staff. Room not very clean - bit of attention to detail needed. Location of breakfast area a bit public
June 13, 2013
Rated 5.0 out of 5.0 by cabojones8 Super nice staff
The staff was extremely courteous upon check in. Even though we arrived late in the evening they were helpful in recommending restaurants that were still open since the one on site had already closed. I would also like to thank you for allowing our pet to stay the night with us. Its always hard to find a clean well kept hotel that allows pets and their owners.
June 2, 2013
Rated 2.0 out of 5.0 by lovewv Great Facility, average experience
While the remodel of this facility is sleek, modern and attractive, we found our visit to lack, I had called twice (day before and day of check in) to request crib, upon arrival still had to go back downstairs to get one brought to room. Fridge did not work, lost almost a gallon of milk from not being cold. Requested pool towels on a trip to pool, was told they'd arrive in a few minutes. Had to return to desk 2 more times (dripping wet) and then finally went down the hall and found housekeeping and got them myself. Pool was closed for maintence on a Sunday evening. Spoke to Kimberly about all these complications of our visit and she was great (better than other guest service reps we had contact with)! She partially compensated us for our visit.
Overall, a slightly lower than average visit...
June 2, 2013
Rated 5.0 out of 5.0 by catsea101 Exceptional Customer Service and Beautiful Hotel
My stay at Holiday Inn & Suites Charleston West in Charleston, WV exceeded any expectations I had prior to check in. I was visiting Charleston to attend a concert at The Clay Center and the pool and hot tub amenities sold me on this property versus the HI Express that was walking distance to the venue. The Holiday Inn also provided shuttle to The Clay Center for my daughter and myself. My only (small) complaint is that I wished the shuttle was 24 hours instead of until 10pm because we had to wait 1 hour for taxi service back to the hotel. I was aware the shuttle hours before I made the reservation so this is just a tiny complaint. I decided to book this Hotel specifically for the value and the pool ever though I had to take a taxi after my event.
This was a leisure trip and the hotel was very accommodating to my request of an early check in. I really needed this after working straight for 3 weeks and wanted to decompress before the concert. After check in, we headed to the pool/ hot tub area and it was simply stunning. Salt water pool, fountains, perfect temperature water all enclosed in a glass atrium in front of the lobby. There was enough foliage and decor to give a sense of privacy and I was never concerned for it's location and potential gawkers by the check in desk.
Everyone was super friendly and kind. The hotel was clean, the beds were amazing and comfortable, and the service was 1st class. I really felt like the staff did a great job being hospitable and welcoming to their hotel. All of my interactions with the hotel staff were very pleasant and you could tell the employees took great pride in their hotel and were happy to work at this hotel.
Something that also stood out to me was the free breakfast offered in the morning. I was not expecting this as I would a Holiday Inn Express and it was a pleasant surprise. It was more than continental also. Hot eggs, sausage, biscuits, and home fries. There was also a variety of fruits, cereals, pastries, beverages, and yogurts. This free breakfast made the value of my stay increase as well as give more bang for the buck.
Great stay!! Highly recommend!!
May 31, 2013
Rated 1.0 out of 5.0 by aquarina Don't Stay Here
The air conditioning didn't work. The bartender was too busy talking to other employees to wait on us. The room smelled stale.
On a bright note the television set was working fine.
May 28, 2013
Rated 2.0 out of 5.0 by PickyTraveler0001 Nice Outward Appearance Didn't Reflect Inward Dirtiness
I was impressed when I pulled up to the building. It seems as though it is newly renovated on the outside. The lobby area was great also! At first glance, we were impressed by the updated facility, pool, and common areas. The staff was helpful and friendly as well. However, the room was filthy. There were toenail clippings on the floor and stains on the wall. The bathroom appeared as though it had not been swept or mopped in awhile either. However, the bed was clean and presentable. It is very noisy as well. The Interstate is less than a half mile behind the hotel. I think, perhaps just behind the hotel, there must also be train tracks. There was a lot of loud commotion throughout the night. Unfortunately, I wouldn't recommend this hotel to others. It was not a comfortable evening for me but if you're looking for a place to lay your head after a long day of driving and absolutely must stop before reaching the mountains, you would be safe here.
May 22, 2013
Rated 5.0 out of 5.0 by 72Challenger Best property in Charleston
Newly remodeled property; convenient access right off I 64 near downtown; easy parking, and great staff. I've been staying in Charleston for almost 12 years and I finally found a great property. Just wish they were around 5 years ago. No surprises, just a great stay and super customer service.
May 17, 2013
Rated 3.0 out of 5.0 by Ryley Strange view
Everything was fine, except the this definitely was not a room with a view. We were on the 2nd floor and would have liked to have been able to see the parking lot and keep a eye on our vehicle, but the only view we had was a stucco wall about 4 feet from the window.
May 11, 2013
Rated 3.0 out of 5.0 by Volmaniac Comfortable bed good service but other stuff lacking
Room was not vaccumed which makes you wander if linens were changed. Hot water took forever to come thru faucet in tub and kept getting cold during shower. I told a worker there about it and he said a lot of people complain about that...so why don't they fix it? Staff was nice but won't stay here again when I come to the area. Was trying to get key to room (forgot mine in room) manager was on the phone and wouldn't move for the girl to get to machines to make a key. Waited patiently for five minutes and then I asked him to move.
April 30, 2013
Rated 5.0 out of 5.0 by Deker222 Nice Stay
I have stayed in Holiday Inn's in over forty states in the past four years. The one here is Charleston was one of the nicest I've been to. The renovations were really nice and gave it a really nice feel and look.
April 30, 2013
Rated 5.0 out of 5.0 by knightlion Very Nice Hotel
Excellent service, breakfast, food, pool and rooms
April 22, 2013
Rated 5.0 out of 5.0 by egraycats Nights stay
Enjoyed my nights stay and my room was great! The beds were comfortable and the shower was very nice. Would stay there again.thanks for your hospitality.
April 22, 2013
Rated 5.0 out of 5.0 by Kristy Best Bachelorette Party Ever!
We had my sister's Bachelorette party at The Comedy Zone on Saturday night. I had originally made reservations for the 8:00 p.m. show but my sister decided we needed to go shopping first. When I asked to change the reservation to the later show the staff was so friendly and accommodating. Then we took the complimentary shuttle to the Town Center Mall. Not having to deal with parking in the Town Center Garage made my weekend! The room was clean and comfortable, the staff was friendly and this hotel is beautiful. The layout is nice and the little courtyard was such a great place to hang out. The comedians were absolutely hilarious and there was ample opportunity to chat with them after the show. Also I don't know what the other people who write these reviews eat, but I thought the food was rather tasty. The bride enjoyed herself so much she has decided to stay at Charleston West for her honeymoon.
April 22, 2013
Rated 5.0 out of 5.0 by Rebel Directions to hotel
Unfortunately when calling for directions, I was directed 40 miles the opposite direction and ended up at another holiday inn & suites... They were very helpful and got me on road to correct inn...
We had a good laugh when I did finally arrive at the correct location... Huge apologies and, however now it was to late to grab dinner, as it was closing time at nearby restaurants...
The appetizer at your bar was very good tho...
I also felt it was a little pricey being in an industrial area...
Overall it worked out ok...
April 20, 2013
Rated 4.0 out of 5.0 by hermit Better than expected
This is a very nice property with better than usual staff. When I travel for business I usually have a greuling schedule and this HI accommodated all of my needs. I enjoyed not having to search for a restaurant late at night and there was something to grab for breakfast before I left at 5:30 am. The rooms were quite nice and the lobby/pool area were beautiful.
April 20, 2013
Rated 3.0 out of 5.0 by thebennetts Nice room, Poor food service
We stayed at the Holiday inn Charleston West for a mini vacation with our family. We are local to the area. The room was nice and clean. The service for dinner downstairs in the restaurant was horrible. We ate out multiple times because our service on the first night was awful. They also decided to clean the pool on a Saturday so no one staying in the hotel at that time could use it. The pool was closed for over 24 hours. We took our kids to this hotel because of the pool, so to find out on the last night we were there the pool was closed was a major disappointment.
April 15, 2013
Rated 4.0 out of 5.0 by GAreneck Charleston WV Second Ave
this is my second stay here as a Platimum memeber.
The room was the best. The food, needs some improvement.
Most of it looked like it was all out of can Powder Potatoes, dry chicken, and canned green beans.
April 15, 2013
Rated 5.0 out of 5.0 by Tegger Good overnight stay
Front desk staff were excellent and professional. Really nice pool and hot tub. Good breakfast selection.
April 14, 2013
Rated 5.0 out of 5.0 by Becki209 nice location,comfortable bed,great service
This is the first time I have actually been recognized at the front desk as a Platinum card holder and was offered an upgrade without having to ask ..Chilou,was amazing, she even offered us cold soft drinks while she was checking to see if our upgrade was available...Our room was clean and the beds were comfy....I would definitely stay here again...
April 9, 2013