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Rated 4.4 out of 5 by 276 reviewers.
Rated 5.0 out of 5.0 by GREAT HOTEL I drive truck and stay at a lot of hotels. This is one of the best. December 22, 2014
Rated 5.0 out of 5.0 by Really nice hotel! Full hot breakfast, friendly and helpful staff, very clean and updated rooms, truly unique pool December 22, 2014
Rated 5.0 out of 5.0 by Comfortable and Inviting Stayed at Charleston West for a business trip 12-10 thru 12-12. Nice rooms warm and comfy, bar area is nice and up front which is nice cause a lot of people stop to have a snack or food. Staff was very friendly and they have two computers up front for surfing or work. Anything you need, shopping or eating is within 10 minutes. December 22, 2014
Rated 5.0 out of 5.0 by Great Service at an Oasis in West Virginia This property has a great, caring, competent, professional staff that provided a great experience during each stay we've had while traveling through Charleston, WV. December 21, 2014
Rated 5.0 out of 5.0 clean and safe I have stayed two different weeks at this hotel.. Always clean and thestaff are all polite December 21, 2014
Rated 5.0 out of 5.0 by Love the indoor pool! We always stay at Holiday Inn Charleston West when visiting family in the area. Many great memories! December 18, 2014
Rated 5.0 out of 5.0 by Clean and comfortable environment When in the Charleston area I come to this hotel. I enjoy the friendliness of hotel staff and a a clean room. The staff always remember me and greet me as I arrive. They also personalize my status as I check in. They lobby is breathtaking and very large. December 16, 2014
Rated 2.0 out of 5.0 by Efficient, but unfriendly staff I arrived late after driving all day. When checking in all I could think of was to get to my room. I felt the check in process was slowed quite a bit by too much verbal information, which I wasn't going to remember anyway since I was so fatigued. I was hoping all the info was in writing in the room, and I think it was. I found what I needed to know the next morning when I woke. I think the care given customers needs to include being sensitive to their possible travel weariness. Also, I think more pricing options should be provided at the beginning. I felt the room cost too much. It was $30 more per day than the Holiday Inn I stayed near Houston, Tx. December 16, 2014
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