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Rated 2.9 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by Great Stay Hotel under renovations be they did a great job of not letting it affect the quality of your stay. I stayed in a renovated room and they are really nice would highly recommend this hotel February 20, 2014
Rated 4.0 out of 5.0 by Nice hotel Under going some renovation, but this is still the best hotel near the airport in Charlotte, Stayed in one of the newer rooms this time on the 4th flloor, the bathroom sink could have been cleaned better but the overall room was great nice soft bed and no slamming doors, slept like a baby, the restaurant staff is great luv the hot wings there. always on my list to stay when i got an early flight out of Charlotte Douglas airport, thanks, February 12, 2014
Rated 2.0 out of 5.0 by Under Repair The hotel is undergoing repair, which it desperately needs. Room was noisy, sheets were of poor quality, as were the bath towels. Did not receive my wake up call. Coffee urns in the lobby were either empty or cold. Would not recommend this property to anyone. January 26, 2014
Rated 1.0 out of 5.0 by This is a really bad Holiday Inn I've stayed in some bad hotels, and this is certainly one of them. The people were very nice, there were two security guards in the lobby at take the hint on that. The entire hotel is in poor condition....corridors are poorly lighted, door handles open by lifting up (unlike the other 99.99% of hotels in the world), tub was dirty and peeling caulk. I could go on...but you get the idea. A bottom five hotel experience for me and no "brand name" should accept this hotel for their chain. January 17, 2014
Rated 3.0 out of 5.0 by Just Another Holiday Inn It got the job done, nothing special. If you need a place close to the airport it works. The location is one of those one way in and one way out deals. Just another Holiday Inn, Ho Hum. January 12, 2014
Rated 3.0 out of 5.0 by Comfortable Bed Bad Fresh Start Excluding the renovation, nice two night stay. Rooms were nice and the beds were comfortable. However, heating unit was loud and desired room temp was hard to obtain due to the age of the unit. I receive better breakfast at cheaper hotels. The server was not friendly and super slow. When in Charlotte I will look for other hotels before staying here. January 5, 2014
Rated 1.0 out of 5.0 by Possibly our worst hotel stay ever. I have never, ever written a bad online review, but I feel like letting management know how bad this stay was is actually the right thing to do. The hotel is under construction for remodeling, and I can understand that and give leeway for any of those issues. Aside from that though, the only good thing I can say is that our greeting was friendly and warm. The room, and particularly the bed, was just awful. The bed was soft and lumpy and the pillows were tiny and misshapen. We were woken up several time throughout the night because the walls are so thin you can hear every word of the conversations in the rooms next door and the hallway. In the morning, we were woken by a loud squeaky maid's 7am! We tried to find the continental breakfast that was promised at our check-in, but couldn't find it anywhere. When we went to the front desk to ask, we had to wait there, completely unacknowledged for more than 5 minutes, while we listened to the only front desk worker deal with another angry customer on the phone by saying over and over, "I'm sorry sir, but the only person who can help you is an on-duty manager and there isn't an on-duty manager on-duty until after 1pm today." So, we just packed it up and headed out. It really is making me think twice about staying at a Holiday Inn again. January 3, 2014
Rated 5.0 out of 5.0 by comfort, helpful staff great security Even though there is construction at the center the stay was very comfortable and the desk clerks were very helpful. The bar was cozy and the bartender was very nice and the food and draught beer was excellent. Local brewery draught recommended by the bar keep and he was right on the mark. I would stay there again for sure and recommend the place highly January 2, 2014
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