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Rated 3.0 out of 5 by 199 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and clean room Due to issues with my flight schedule - I was in a position where I had to find accomodations for the night. I stayed at the Holiday Inn Charlotte-Airport Conf Ctr. It is currently under renovation so things were in a little disarray. They readily accomodated me with a room - the shuttle was prompt on picking up at the airport and returning to the airport. The front desk receptionist was slow and had difficulty multi tasking - however she was pleasant. There were 6 of us that checked in at the same time. The Shuttle driver was excellent and very polite. The room was very clean, and I had an appropriate supply of towels/ wash cloths. The bed was very comfortable. The only complaint that I have is that the restaurant does not open until 6:00 AM which is not convenient when you have to be at the airport by 6:00 AM. Perhaps the next time I stay here, the renovation will be completed. September 11, 2014
Rated 5.0 out of 5.0 by Staff most courteous Our stay was during renovations of the lobby and restaurant as well as some rooms. So we did not get to se the update areas. Our stay was most comfortable and we will always use this hotel when flying our of Charlotte. September 11, 2014
Rated 4.0 out of 5.0 by Undecided Overall my stay here was OK. The hotel is under renovation, and the building should be done by the end of August, (next they start on the grounds). Unfortunately for the hotel the renovations are having a big impact on how service is done; the Check In Lobby is hard to find under all the construction, and is pretty rough looking. And the grounds are suffering too. However, my room was lovely - it was one of the renovated ones. One thing that struck me as odd though, was that the tub was nicked on the outside, how odd for something that is new...? I had dinner in the restaurant and the food was great, but I think it's a bit overpriced. I think when ALL the renovations are done the hotel and restaurant will look fantastic, but I won't stay there again until they are done. Then I can write a more accurate review; I'm sure the renovations are effecting how the staff works as well. September 9, 2014
Rated 1.0 out of 5.0 by Business Traveler major remodel going on, complete dump, once you make it to the room it will be fine there September 7, 2014
Rated 4.0 out of 5.0 by New and modern Holiday Inn Hotel going through a major remodeling but overall it is worth staying due to the location, the comfort, and cleanliness of the hotel. The hotel exceeds your expectations. September 4, 2014
Rated 4.0 out of 5.0 by comfy room and excellent staff overall the hotel stay was nice. The hotel was in the process of a major renovation. When I booked my room I was unaware of this at the time. So, my opinions of the food and dining experience were a little less than great because of the construction. Also, I stayed in a renovated room that was super nice and comfy. The only complaint I have is that one of the construction workers some how put a drawing of a cross behind the top of the mirror... it showed up in the steam from the shower. I guess I should say its not a "complaint", it was just spooky in a way. But, good to know the Good Lord shows up in mysterious places. I would recommend staying at this hotel, after construction is complete and they have worked all the kinks out. September 3, 2014
Rated 4.0 out of 5.0 by Comfortable stay and friendly staff Even though the hotel was under some renovation, the front desk staff was friendly and helpful; the food was delicious, and the shuttle driver was quick and knowledgeable about the area. It was a great weekend away! August 31, 2014
Rated 4.0 out of 5.0 by Ongoing Upgrades Room layout/conditions compensate, for poor reception area conditions during construction/upgrades August 30, 2014
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