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Rated 3.1 out of 5 by 203 reviewers.
Rated 5.0 out of 5.0 by Excellent accommodations and service Our visit could not have been improved. Thank you. September 17, 2014
Rated 5.0 out of 5.0 by Will be good hotel once the construction is finished The staff is courteous, the rooms are clean and quiet. Most of the TV channels are in HD The couch and bed are comfortable The bathroom supplies were used and not replaced with new. The Room service is good, the food was good, however the hotel has no idea how to prepare french onion soup. Check-in and out were easy. Internet speeds were very slow September 15, 2014
Rated 3.0 out of 5.0 by Newly renovated guest rooms. The newly renovated guest rooms are beautiful and relaxing. The hotel is still in the renovation process. The hotel use to have a complimentary Priority Club Lounge with evening and morning refreshments. They have stopped this service which is disappointing. I hope they reconsider. The check-in process was great with welcoming staff. My check out experience was awkward and inappropriate for guest services. This was only by one front desk staff member. The rest of the staff were kind and professional. September 15, 2014
Rated 5.0 out of 5.0 by Another Excellent IHG Property I have had excellent experiences from IHG hotel properties and this one was no exception. Clean rooms, attentive staff, and comfortable. Very close to the airport but decent food is a ways away (downtown Charlotte of Gastonia - 20 mins east or west) unless one wishes to eat at the hotel bar/restaurant. The surrounding area is very industrial but most guests are not looking for a vacation retreat near a major metro airport. I would certainly recommend this hotel when one want to be near the airport. September 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed and clean room Due to issues with my flight schedule - I was in a position where I had to find accomodations for the night. I stayed at the Holiday Inn Charlotte-Airport Conf Ctr. It is currently under renovation so things were in a little disarray. They readily accomodated me with a room - the shuttle was prompt on picking up at the airport and returning to the airport. The front desk receptionist was slow and had difficulty multi tasking - however she was pleasant. There were 6 of us that checked in at the same time. The Shuttle driver was excellent and very polite. The room was very clean, and I had an appropriate supply of towels/ wash cloths. The bed was very comfortable. The only complaint that I have is that the restaurant does not open until 6:00 AM which is not convenient when you have to be at the airport by 6:00 AM. Perhaps the next time I stay here, the renovation will be completed. September 11, 2014
Rated 5.0 out of 5.0 by Staff most courteous Our stay was during renovations of the lobby and restaurant as well as some rooms. So we did not get to se the update areas. Our stay was most comfortable and we will always use this hotel when flying our of Charlotte. September 11, 2014
Rated 4.0 out of 5.0 by Undecided Overall my stay here was OK. The hotel is under renovation, and the building should be done by the end of August, (next they start on the grounds). Unfortunately for the hotel the renovations are having a big impact on how service is done; the Check In Lobby is hard to find under all the construction, and is pretty rough looking. And the grounds are suffering too. However, my room was lovely - it was one of the renovated ones. One thing that struck me as odd though, was that the tub was nicked on the outside, how odd for something that is new...? I had dinner in the restaurant and the food was great, but I think it's a bit overpriced. I think when ALL the renovations are done the hotel and restaurant will look fantastic, but I won't stay there again until they are done. Then I can write a more accurate review; I'm sure the renovations are effecting how the staff works as well. September 9, 2014
Rated 1.0 out of 5.0 by Business Traveler major remodel going on, complete dump, once you make it to the room it will be fine there September 7, 2014
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