Rated 2.0 out of 5.0 by Vic100 Not up to Hol Inn's usual standards
Normal breakfast is not available at weekends. We were offered free water and soda in the Club room, but it was locked at weekend.
Business office had a power failure and could not be repaired Sat morning from 9 am to noon.
We used the restaurant. The food was adequate, but not memorable and poorly trained staff made several mistakes.
There was no seal on the bathtub plug, so wasted water while trying to fill.
The horrendous noise of jack hammering Sat morning would have been forgiven if that was the only issue. We had to re-route with luggage to get out. Construction work is of course necessary but a courtesy warning would have been nice.
May 10, 2013
Rated 1.0 out of 5.0 by mandmgriffin Never Stay Here
I would choose another IHG Hotel in this area. This was the worst one I have ever been to in a long time. I travel and stay in hotels 3 weeks out of the month so when I say its bad trust me. The room cleaning was terrible never vacuumed in two weeks, the Priority Club room is really a joke free breakfast here you can get better at a Super 8 its Continental. At night they put out some egg rolls or meat balls but if your not the first 10 there you get nothing as they do not maintain it at all. Walls are thin so you can hear general conversations in the hall and next room. The bedding is worn out and the towels are thin if you know what I mean. The food in the restaurant is not good and very expensive.
May 9, 2013
Rated 5.0 out of 5.0 by GarryC Perfect for short term stay
Excellent service, very clean, quite. Close to airport.
May 8, 2013
Rated 5.0 out of 5.0 by MCooper Great Staff
Everyone was so helpful and caring. I would recommend this Holiday Inn to everyone. Thank you.
May 3, 2013
Rated 5.0 out of 5.0 by wendi comfortable and staff great
arrived late and tired... was pleasantly surprised at the warm reception we received from the gentleman at the front desk... then another appeared to assist someone else... both were very friendly... the room was very comfortable and inviting... love those beds and pillows at the Holiday Inn! Sorry we couldn't stay longer.
April 29, 2013
Rated 1.0 out of 5.0 by Platnummybutt POORLY MANAGED
I checked in on short notice on 4/19/13. and checked out early 4/20/13. and went to another brand.
This has to be this worst Holiday Inn in the family. Dirty, poor service, worn out accomodations, and absolutely THE WORST FOOD I have ever had.
Sirloin was brought to me cold and looking like it was dropped. The salad came after the meal. The steak tasted so terrible I spit it out. The waiter asked if there was a problem, I told him and he said he could only take 20% off of my already over priced meal. I had to get angry and boisturous in order to get servicce and then I just left.
Bad, Bad service from check in to check out.
The rooms are filthy, spider bites in the am, so they need to treat the place for insects. The shower was poor and the walls are thin so everything that happens in the place is heard in the rooms.
I would not recommend this hotel to a homeless storm victim.
April 25, 2013
Rated 1.0 out of 5.0 by jp8099 Not going back
I've stayed here a few times. This time was the worst. I get my key, head to my room, and there is already someone in there! I go back to the desk, the clerk apologizes, eventually finds me a room outside of what I reserved weeks before (I wanted a king, and got double beds, which is not a big deal). I asked for a razor and shaving cream. They're out of shaving cream, and the razors are pathetic, so I had to go buy some shaving cream after the issue of getting into an occupied room. This hotel isn't in a good area and is expensive.
April 17, 2013
Rated 2.0 out of 5.0 by BigGuy2 What was I thinking?
Sure, I read the poor reviews but my coworker prepaid 3 nights for this place and I was stuck staying here with him - no cancellations when you prepay, remember?
Dan checked me in and gave me the handicap room that wouldn't work - shower head is too low. Then I get the room next to the Executive Priority Snack Suite on one side and the towel/employee storage/meeting room on the other side - Room #109. Never a quiet moment.
As a platinum member it was nice to watch my coworker get an upgraded suite AND a cold bottle of water. I guess I didn't get either as I brought up all the poor reviews on the internet to Dan and I mentioned my goal was to write a positive review - hint, hint, hint.
I can positively say that I recommend you stay here when the 3 competing local hotels in the area have burned down to the ground.
April 16, 2013