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Rated 2.9 out of 5 by 173 reviewers.
Rated 2.0 out of 5.0 by Not at this time I wish the website indicated that this hotel is under a MASSIVE renovation. I never would have stayed here. The Registration area is tiny and unwelcoming. The restaurant equally is small, obviously temporary and the food was mediocre. The room, while renovated, has a low flush toilet that takes a minimum of 2-3 flushes to completely flush. It took forever for the water in the shower to turn warm. The pillows were huge, thick ones (usually I have a choice between soft, firm, large, small) that ended out hurting my neck. While renovated, I could hear ever person in the hallway for the entire night, regardless how quietly they were talking. The Business Center is currently a cubbyhole in the wall with a computer and printer situated so that you cannot get close to the computer. I tried to access and print my boarding pass only to find out that the internet was not working. Very disappointing stay. Perhaps it will be incredible once the renovation is completed, however I would avoid this hotel until then. July 19, 2014
Rated 2.0 out of 5.0 by Hard hat required I would not stay there again. The entire place was under construction and a mess. Amenities were lacking and the conditions were far from expectations. The place next door was nicer and offered guests free breakfast. Very disappointed. July 18, 2014
Rated 2.0 out of 5.0 by Good hotel, disappointed with renovations I stay at this hotel because of it's proximity to the airport. The fitness center was under construction, and was not able to be used. I always use the fitness center at the hotel I'm staying at, so this was a disappointing way to end my trip. Overall, the hotel is nice, but the renovations were disappointing. July 14, 2014
Rated 5.0 out of 5.0 by great service The hotel is being renovated. It was quiet, clean and comfortable. The hotel staff was extremely accommodating and showed true southern hospitality! The restaurant was small (cozy) due to the renovations but the food was excellent! Would definitely stay here agin! July 13, 2014
Rated 5.0 out of 5.0 by The Best Stay I normally don't write reviews, but this hotel stay was one of the best I have ever had. The ladies at the front desk did an outstanding job of taking care of me that I will make it a point to stay at this hotel whenever I am in the Charlotte area. Loushanta W. the front office manager went well above and beyond to make this one of the best stays ever! She went from helping me get my bags to my room to making sure I had something to eat to later helping get a few receipts I needed for prior stays. I was also checked in by Angela T. who was so pleasant and made my check-in a great experience. Again thanks ladies for making this stay one of the best ever!!! Veronica C. July 8, 2014
Rated 4.0 out of 5.0 by Under construction This hotel is currently being redone. I got to stay in a newly updated room but the front of the hotel and normal lobby area is not accessible. I believe this should have been noted on the website and a reduction of price should have been in order. I don';t know when this redo will be finished but I think you should check room them and ask for a reduction in price. July 5, 2014
Rated 5.0 out of 5.0 by Great staff Last minute trip planned...Staff amazing! The bathroom did smell like mildew July 1, 2014
Rated 1.0 out of 5.0 by Under Construction, terrible breakfast - old, not clean This is in a neighborhood with not much around as far as dining. There is not a "common space" as in a standard lobby area where you can just relax or "plug in". Needs updated, and the free breakfast consisted of an english muffin and some half frozen fruit. I will not stay again. Overall, terrible hotel especially for the price. Staff was friendly. June 27, 2014
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