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Rated 3.2 out of 5 by 224 reviewers.
Rated 4.0 out of 5.0 Business Trip This is a place to be when people travels for business, easy to arrive and warm attention. August 14, 2014
Rated 4.0 out of 5.0 by Quiet Room The hotel is under renovations, but the staff were very pleasant and the updated rooms were clean August 13, 2014
Rated 4.0 out of 5.0 by Nice rooms, but..... Clean and remodeled rooms but no hot water in showers. I was told the shuttle service ran every 30 mins. to and from the airport. On the return, after waiting 40 mins., I called and had to request the shuttle. Wish this had been clarified and time was not lost waiting. August 12, 2014
Rated 5.0 out of 5.0 by Good place to stay in Charlotte Clean rooms, friendly professional hotel staff.... recommend it. August 7, 2014
Rated 2.0 out of 5.0 by Under Construction and horrible service The service from the staff in the restaurant was awful. He did not make us feel like he wanted or cared about our service at all. The hotel was under construction, which was not on the website so we didn't know. Matt at the front desk was very friendly and apologized for the service in the restaurant. We ended up just ordering a pizza and having it delivered. August 6, 2014
Rated 3.0 out of 5.0 by Friendly southern staff The staff we were in contact with always treated us cordially and with charm. The construction took away from the entrance appearance but should be nice when complete Food is not worth the price at all, very poor quality of and selection of food. Shuttle service to air port is very courteous and efficient. August 4, 2014
Rated 2.0 out of 5.0 by Overpriced given the condition of the hotel. I would not stay at this hotel again given the exorbitant room rate charged despite the fact the hotel is (and has been) under renovation and facilities such as bar and dining room are not up to usual standards. I suppose they are justifying the pricing based on the fact that it is near CLT, with shuttle service. August 2, 2014
Rated 5.0 out of 5.0 by Great once renovation done. Stayed in one of the newly renovated rooms. Very nice. The hotel is still under renovation, will be really nice once done. July 31, 2014
Rated 1.0 out of 5.0 by DO not expect a wake up call! I stayed at this hotel from 07/26 through 07/26 and asked for a wake up call all three nights there and after the first two mornings without a wake up call I asked the front desk to make sure I got a wake up call on the third morning! and when i woke up late I did find a $20 breakfast coupon in my room but I was already late for work and could not use it! July 30, 2014
Rated 3.0 out of 5.0 by Renovation issue? The hotel was in the middle of a renovation when I checked in. I was put in one of the recently remodeled rooms which was nice except for the water situation. The group I checked in with took 3 rooms and we all experienced issues with not having hot water. If I was told at check in that there were issues getting hot water to the rooms, we would have had some options but nothing was said. If they are still under their renovation, I suggest you ask. At 4:30 in the morning, it was not the time to find out. Beside the water issue, I would recommend this hotel and will stay there again, but I will ask more questions upon reservation. July 28, 2014
Rated 5.0 out of 5.0 by Comfortable bed and renovated rooms. Although this hotel is near the airport, I found the room very quiet. The bed was very comfortable and the room was very nice. July 28, 2014
Rated 5.0 out of 5.0 by AC We had trouble to adjust the airconditioner. The walls are very thin we could hear the neighbors at night July 24, 2014
Rated 4.0 out of 5.0 by Recent July Stay Hotel was nice and renovated, but renovation going on now in most of hotel greatly limiting pool and exercise area; very disappointed with that. July 21, 2014
Rated 2.0 out of 5.0 by Not at this time I wish the website indicated that this hotel is under a MASSIVE renovation. I never would have stayed here. The Registration area is tiny and unwelcoming. The restaurant equally is small, obviously temporary and the food was mediocre. The room, while renovated, has a low flush toilet that takes a minimum of 2-3 flushes to completely flush. It took forever for the water in the shower to turn warm. The pillows were huge, thick ones (usually I have a choice between soft, firm, large, small) that ended out hurting my neck. While renovated, I could hear ever person in the hallway for the entire night, regardless how quietly they were talking. The Business Center is currently a cubbyhole in the wall with a computer and printer situated so that you cannot get close to the computer. I tried to access and print my boarding pass only to find out that the internet was not working. Very disappointing stay. Perhaps it will be incredible once the renovation is completed, however I would avoid this hotel until then. July 19, 2014
Rated 2.0 out of 5.0 by Hard hat required I would not stay there again. The entire place was under construction and a mess. Amenities were lacking and the conditions were far from expectations. The place next door was nicer and offered guests free breakfast. Very disappointed. July 18, 2014
Rated 2.0 out of 5.0 by Good hotel, disappointed with renovations I stay at this hotel because of it's proximity to the airport. The fitness center was under construction, and was not able to be used. I always use the fitness center at the hotel I'm staying at, so this was a disappointing way to end my trip. Overall, the hotel is nice, but the renovations were disappointing. July 14, 2014
Rated 5.0 out of 5.0 by great service The hotel is being renovated. It was quiet, clean and comfortable. The hotel staff was extremely accommodating and showed true southern hospitality! The restaurant was small (cozy) due to the renovations but the food was excellent! Would definitely stay here agin! July 13, 2014
Rated 5.0 out of 5.0 by The Best Stay I normally don't write reviews, but this hotel stay was one of the best I have ever had. The ladies at the front desk did an outstanding job of taking care of me that I will make it a point to stay at this hotel whenever I am in the Charlotte area. Loushanta W. the front office manager went well above and beyond to make this one of the best stays ever! She went from helping me get my bags to my room to making sure I had something to eat to later helping get a few receipts I needed for prior stays. I was also checked in by Angela T. who was so pleasant and made my check-in a great experience. Again thanks ladies for making this stay one of the best ever!!! Veronica C. July 8, 2014
Rated 4.0 out of 5.0 by Under construction This hotel is currently being redone. I got to stay in a newly updated room but the front of the hotel and normal lobby area is not accessible. I believe this should have been noted on the website and a reduction of price should have been in order. I don';t know when this redo will be finished but I think you should check room them and ask for a reduction in price. July 5, 2014
Rated 5.0 out of 5.0 by Great staff Last minute trip planned...Staff amazing! The bathroom did smell like mildew July 1, 2014
Rated 1.0 out of 5.0 by Under Construction, terrible breakfast - old, not clean This is in a neighborhood with not much around as far as dining. There is not a "common space" as in a standard lobby area where you can just relax or "plug in". Needs updated, and the free breakfast consisted of an english muffin and some half frozen fruit. I will not stay again. Overall, terrible hotel especially for the price. Staff was friendly. June 27, 2014
Rated 1.0 out of 5.0 by Stay away I would avoid this location at all costs. I personally WILL NEVER GO BACK. Under construction, confused staff, horrible parking and doors that don't open. June 25, 2014
Rated 4.0 out of 5.0 by Great room, got to get those renovations done!! My initial impressions were that this was going to be a disaster from the outward appearance. Construction barriers, checkin in a hallway, security guard greeted me at the door. However, the room itself was newly renovated, it was quiet, comfortable and just what I needed after a long 14 hour flight. The staff were also extremely helpful and acknowledged that working around the renovations were difficult and they were doing everything they could to make my stay the best they could. Overall a good experience. June 25, 2014
Rated 5.0 out of 5.0 Just to let everyon know who reads review, they are currently remoldling Great place to stay! A little noise due to remolding, Other than that outstanding for anyone that would rather leave from there by shuttle and be returned, this is a Great area with everything a family or business. June 24, 2014
Rated 4.0 out of 5.0 by Very Convenient to CLT and great staff This hotel is less than 2 miles from the terminals at CLT and the staff are among the most professional and friendly I have ever encountered. It in the final stages of a refurbishing and I will definitely use it again in the future June 24, 2014
Rated 5.0 out of 5.0 by Staff and shuttle service We found every staff person to be helpful. The hotel was undergoing renovations and one maintenance person who was painting outside, stopped to open the doors and help us locate the elevators. Each staff person we dealt with was extremely polite and helpful. Thanks for a good night prior to an early flight. Your shuttle service to and from the hotel was very much appreciated, the drivers were helpful, courteous and very safe in getting us to and from the hotel. June 21, 2014
Rated 4.0 out of 5.0 by Worked for me! The hotel was very accommodating. Staff were friendly, room was clean, AC worked great. Pool was nice, clean and empty!! Only issue was that breakfast was very high priced for what you could get. Other than that, great food and service. June 19, 2014
Rated 2.0 out of 5.0 by overnight stay Motel was under severe construction. Very very inconvenient. June 18, 2014
Rated 1.0 out of 5.0 by Couldn't find the front door Due to construction, the cab driver was unable to find the front door. The facility was filthy, no hot water. When the personal at the front desk gave me $20.00 off due to no hot water, my comment to her was, "I would pay $20.00 for a hot shower". Not sure about Public Health codes, I think there may be an issue with no hot water. Not at all satisfied. Recommend closing the facility during construction if guests can not be accomidated during the construction process. June 16, 2014
Rated 2.0 out of 5.0 by no hot water no hot water broken toilet not much more to say after these two biggies June 12, 2014
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