Rated 3.1 out of 5 by 208
Rated 5.0 out of 5.0 by gl1929 great service
The hotel is being renovated. It was quiet, clean and comfortable. The hotel staff was extremely accommodating and showed true southern hospitality!
The restaurant was small (cozy) due to the renovations but the food was excellent!
Would definitely stay here agin!
July 13, 2014
Rated 5.0 out of 5.0 by vcs8400 The Best Stay
I normally don't write reviews, but this hotel stay was one of the best I have ever had. The ladies at the front desk did an outstanding job of taking care of me that I will make it a point to stay at this hotel whenever I am in the Charlotte area. Loushanta W. the front office manager went well above and beyond to make this one of the best stays ever! She went from helping me get my bags to my room to making sure I had something to eat to later helping get a few receipts I needed for prior stays. I was also checked in by Angela T. who was so pleasant and made my check-in a great experience. Again thanks ladies for making this stay one of the best ever!!!
July 8, 2014
Rated 4.0 out of 5.0 by SenseiCRW Under construction
This hotel is currently being redone. I got to stay in a newly updated room but the front of the hotel and normal lobby area is not accessible. I believe this should have been noted on the website and a reduction of price should have been in order. I don';t know when this redo will be finished but I think you should check room them and ask for a reduction in price.
July 5, 2014
Rated 5.0 out of 5.0 by SolomonTX Great staff
Last minute trip planned...Staff amazing! The bathroom did smell like mildew
July 1, 2014
Rated 1.0 out of 5.0 by kd1211 Under Construction, terrible breakfast - old, not clean
This is in a neighborhood with not much around as far as dining. There is not a "common space" as in a standard lobby area where you can just relax or "plug in". Needs updated, and the free breakfast consisted of an english muffin and some half frozen fruit. I will not stay again. Overall, terrible hotel especially for the price. Staff was friendly.
June 27, 2014
Rated 1.0 out of 5.0 by EdZeee Stay away
I would avoid this location at all costs. I personally WILL NEVER GO BACK.
Under construction, confused staff, horrible parking and doors that don't open.
June 25, 2014
Rated 4.0 out of 5.0 by Bob5612 Great room, got to get those renovations done!!
My initial impressions were that this was going to be a disaster from the outward appearance. Construction barriers, checkin in a hallway, security guard greeted me at the door. However, the room itself was newly renovated, it was quiet, comfortable and just what I needed after a long 14 hour flight. The staff were also extremely helpful and acknowledged that working around the renovations were difficult and they were doing everything they could to make my stay the best they could. Overall a good experience.
June 25, 2014
Rated 5.0 out of 5.0 Just to let everyon know who reads review, they are currently remoldling
Great place to stay! A little noise due to remolding, Other than that outstanding for anyone that would rather leave from there by shuttle and be returned, this is a Great area with everything a family or business.
June 24, 2014
Rated 4.0 out of 5.0 by Calmtnbkr Very Convenient to CLT and great staff
This hotel is less than 2 miles from the terminals at CLT and the staff are among the most professional and friendly I have ever encountered. It in the final stages of a refurbishing and I will definitely use it again in the future
June 24, 2014
Rated 5.0 out of 5.0 by Nana Suzi Staff and shuttle service
We found every staff person to be helpful. The hotel was undergoing renovations and one maintenance person who was painting outside, stopped to open the doors and help us locate the elevators. Each staff person we dealt with was extremely polite and helpful. Thanks for a good night prior to an early flight. Your shuttle service to and from the hotel was very much appreciated, the drivers were helpful, courteous and very safe in getting us to and from the hotel.
June 21, 2014
Rated 4.0 out of 5.0 by flushtoo Worked for me!
The hotel was very accommodating. Staff were friendly, room was clean, AC worked great. Pool was nice, clean and empty!!
Only issue was that breakfast was very high priced for what you could get.
Other than that, great food and service.
June 19, 2014
Rated 2.0 out of 5.0 by ttm528 overnight stay
Motel was under severe construction. Very very inconvenient.
June 18, 2014
Rated 1.0 out of 5.0 by deer55 Couldn't find the front door
Due to construction, the cab driver was unable to find the front door. The facility was filthy, no hot water. When the personal at the front desk gave me $20.00 off due to no hot water, my comment to her was, "I would pay $20.00 for a hot shower". Not sure about Public Health codes, I think there may be an issue with no hot water. Not at all satisfied. Recommend closing the facility during construction if guests can not be accomidated during the construction process.
June 16, 2014
Rated 2.0 out of 5.0 by robert99999 no hot water
no hot water
not much more to say after these two biggies
June 12, 2014
Rated 5.0 out of 5.0 by kings22grandma Great Service
Though the building was under construction, we still felt comfortable and enjoyed our stay. The customer service and the quality of the room made up for the construction.
June 12, 2014
Rated 2.0 out of 5.0 by Travel - Platinum Property under renovation
This property is under extreme renovation. I would recommend not staying there unless you need quick access to the airport. Renovated rooms are clean but not exceptional in size or features. imagine a HI Express. The rest of the experience is very poor.
June 12, 2014
Rated 4.0 out of 5.0 by negatron Stay during remodel
The new hotel rooms are nice, clean, and new. some previous reviews said this hotel was not the best but i feel after the remodel it will exceed most holiday inns that ive stayed at
June 11, 2014
Rated 5.0 out of 5.0 by slider21 Great location
Construction was uhnderway when I was there. The lobby was a bit hard to find at night. Room was great and confortable. Didn't hear any construction going on until 9:00 AM. That was good because it was after midnight when we arrived.
Like to stay again when the construction is done.
June 9, 2014
Rated 4.0 out of 5.0 by hbk6809 Freindly desk clerk
Nice room but very noisy, but I should have expected that. Young lady at the front desk was very nice and professional. Hotel looks a bit run down but the room was newly renovated and it was very nice. Everything worked perfectly. I would stay there again but I'll make sure I pack ear plugs
June 9, 2014
Rated 2.0 out of 5.0 by rsajdak Not a happy camper
Upon check in I was told that I would not receive IHG reward points for my stay.
I requested a microwave. Was told there are none at this facility. After questioning numerous employees about this I finally got the real reason for no microwaves. It is because the owner does not want a microwave on the new furniture in the renovated room! This is an unexceptable reason. After contacting management about this, I told them that I am going to get a hold of the corporate office to make a complaint and I was told by the lower management that they encourage me to call corporate and complain! That to me is saying they can't control it because the owner won't let them.
I am a buisness travaler. I work 12 to 14 hours a day and stay at hotels 2 weeks or 3 weeks at a time. That is an amenitie that I use all the time considering I don't want to always eat at a restaurant. To be told that they have 1 microwave in the kitchen that they can walk me back to and allow me to warm food is crazy. I do not want to come "home" have to walk to the third floor get my food and go downstairs and warm it up and then return to my room to eat it. Especially after a 12 to 14 hour work day. I feel this is unexceptable.
June 7, 2014
Rated 5.0 out of 5.0 by Ralphg721 Excellent experience!!
I would tell friends to stay here!! It is comfortable, clean and I really enjoyed my stay!!
June 6, 2014
Rated 4.0 out of 5.0 by dw6470 Hotel Renovation in Progess - Looks Good!
If you are travelling to Charlotte, for business or leisure, this Holiday Inn is under renovation. Convenient for travel to airport. We stayed in one of the newly renovated rooms - they are comfortable, and have new furniture, carpets and wall coverings. The lobby and restaurant are still under renovation so you will use a temporary lobby. IHG expects renovations will be completed by Aug 2014. We hope to go back and see the completed renovations for an night out on the town.
June 6, 2014
Rated 5.0 out of 5.0 by NC Traveler 10000 Just Fine By Us!
Under renovation but easy to get around and register and do all necessary things as long as you read the signs and pay attention. Our room and floor were finished and were top flight, up to date and very modern!!
June 6, 2014
Rated 2.0 out of 5.0 by Mamajojo Better Options must be available
This hotel is undergoing renovations, and I would suggest that you find somewhere else to stay until they are complete. The front desk staff is friendly and that is about it. Very close to airport and can hear planes taking off and landing very clearly.
June 5, 2014
Rated 1.0 out of 5.0 by Blackhorse511 Better choices out there
The staff is great, but the management/owner seems to be the problem here. For those of us that are on the road week after week, I tend to not like to go out to eat but prefer to stay in my room and relax. There was not a microwave in the room and when I asked about one, I was told the owner did not allow them. It would have been nice to know before I brought microwaveable trays.
In addition to the microwave issue, I was told by the check in staff that I would not be getting points for my stay last week. I guess I will be making a call to corporate about these issues. It may seem trivial, but Holiday Inns are my home 90% of the year!
June 3, 2014
Rated 3.0 out of 5.0 by onest1sef Charlotte- airport Avoid Till construction is complete
Great staff working under management plans that do not provide comfort of stay = bad management.
June 3, 2014
Rated 4.0 out of 5.0 by VTJerald Good place close to the airport
We used the park and stay option--it was great. We had a good stay and no trouble parking our car or picking it up on arrival
June 3, 2014
Rated 5.0 out of 5.0 by voodooyu good stay
recommend the hotel, though breakfast service to be improved
May 31, 2014
Rated 5.0 out of 5.0 by Froggie1962 Very Nice and Clean
We had to find a hotel at the last minute, went online and booked and when we got there they had our room ready and we got to sleep in one of the new rooms and it was beautiful. Glad we stayed there. Will come back again.
May 30, 2014
Rated 4.0 out of 5.0 by meickhoff Great customer service
The ladies at the front desk and guys behind the makeshift bar make up for the minor inconveniences of the construction! Even the cleaning staff went out of their way to greet me every time I saw them and offer their services. I would recommend a room on the 3rd or 4th floor, as the 2nd is being renovated and the 1st floor receives a LOT of traffic. It is a good property now, and when construction is complete, the current staff and new space will make this an excellent property.
May 23, 2014