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Rated 3.0 out of 5 by 194 reviewers.
Rated 5.0 out of 5.0 by Nice food on-site Everything was good and I was able to stay in and get a meal, that means a lot to me March 18, 2013
Rated 1.0 out of 5.0 by Very bad ICH property, would not stay here. American Airlines crew on the shuttle was even worse The only good thing about this property was the check in clerk who ensured I had a suite style upgrade (I had to call ahead). Kudos to this clerk that had to man an understaffed front desk. I am an ICH Royal Ambassador/Platinum member and stay at ICH properties all over the world 200+ nights/year. This is the second worst ICH property I have stayed at (second to only to Secaucus NJ). Room was drab, noisy, stale. Service in the bar was mediocre. Transport from hotel to airport not reliable. Inbound had to crowd in with 6 loud/obnoxious American Airlines crew. The next morning there were 20 people waiting for shuttle at 6:00am. One of the buses was broke down and no one could leave on time (except the pushy obnoxious American Airlines crew, different from the referenced one above). This property is a blight to the ICH brand. March 16, 2013
Rated 3.0 out of 5.0 by great room, not so great shuttle great getting to airport on time. return trip from airport to hotel not very good. Had to wait 55 minutes for the 5 minute trip from hotel to airport. Ended up calling a smelly cab for $14......probably look at other options next time and will share my experience with others. March 13, 2013
Rated 5.0 out of 5.0 by Comfort and Care Comfort and Care from 1st contact over telephone to the final check-out. Need I say more! March 10, 2013
Rated 4.0 out of 5.0 by Stay Need to redo the caulkin around the bath tub, otherwise nice place to stay. Front desk could use more than one person for check-in even if it was 10pm. Like the pillow choices, but need larger ones March 6, 2013
Rated 1.0 out of 5.0 by Will not prefer to stay here again I usually prefer to stay in Holiday Inn or other chains of Priority Club. This HOliday Inn really disppointed me. Business center did not have paper and printer was not working The wash bin of the room was clogged. The door of the room had trouble being closed. It needed some repairs. Staff was also not extra willing to help the customers. The room light at the front door also did not work. I think the hotel authorities don't care, since the hotel is next to the airport, so they are just taking benefit of customers who have no other options. will not prefer to stay here again March 6, 2013
Rated 4.0 out of 5.0 by Convenient Location This hotel is close to the airport and has a restaurant which is convenient. There are not a lot of places close to this area to eat. February 17, 2013
Rated 2.0 out of 5.0 by Old and Tired Hotel The property is old, tired and badly in need of renovation. Although the food was "ok", the tables, chairs and bar in the lounge/restaurant area and the furniture in the lobby had a well used and grimy feel to them. The furniture in the rooms was not much better. The service was "ok" but nothing special. Upon check-in I was told that I would be offered a continental breakfast and bonus points as a priority club member. Neither happened. This property has seen far better days. It is a 2 star property tops. February 4, 2013
Rated 2.0 out of 5.0 by Poor Front Desk Service Seems always understaffed at front desk and takes 8-10 rings for the front desk to answer calls, or have to call back again and again. Took 40 min. to pick me up at the airport (5 min. drive) even though I notified them in advance when I would be there. Did not inform me of the priority lounge as a long term Platinum member. January 28, 2013
Rated 1.0 out of 5.0 by Not clean We checked into the hotel near the airport on a Friday afternoon and immediately noticed "toenail clippings" on the carpet. It's obvious the floor was not vacuumed prior to us checking in. We notified the front desk in person and we were told it would be taken care of. We left for the afternoon and although our room was "cleaned," the toenail clippings were still there when we returned. We again informed the front desk and we were told by the same employee that it would be taken care of immediately. We were in our room for the rest of the day and housekeeping never knocked on our door. We again informed the front desk that evening and another employee wrote down something in her book and we were told again that it would be taken care of the next day. She would personally see to it and she also asked us to come back the next morning because "she'd have something for us." The next day our room was again "cleaned," but those disgusting toenails were not gone! The employee was surprised and gave us a coupon for a free breakfast - big woop! Will never stay at this hotel again. January 27, 2013
Rated 5.0 out of 5.0 by Phenomenal service When we arrived, Loushanta greeted us - she went out of her way to make us feel welcome! You should clone her and put her at every desk at every hotel you own! If nothing else, she should be training your other desk personnel on how it SHOULD be done!!! January 26, 2013
Rated 5.0 out of 5.0 by Stay here if you are flying out of Charlotte! This is the best motel I have found for flying out of Charlotte. It is close to the airport, they have a van (on site) for transportation to and from the airport and NO PARKING FEES! The staff was very friendly and helpful. January 17, 2013
Rated 1.0 out of 5.0 by Not up to standard expectations for Holiday Inn - Old and Dreary Inside The desk clerks were very friendly and helpful. On arrival, I was told that I had received a complimentary room upgrade. The appearances of the hallway as I walked down to my room suggested this was an old and not well maintained property. My upgraded room made me feel very sorry for those in lesser rooms as this was a very disappointing room. Very dismal, poor lighting, noisy heater (I had to keep turning the TV up very loud each time the fan kicked on). The mattress was well past the time it should have been replaced and other than the flat screen tv, everything else in this room was extremely old, worn down and bleak. I had planned on staying here two nights and had booked a room here for the second night for a work colleague. I would have been extremely embarrassed to have been responsible for him having to stay there the first night and was fortunate that I was able to locate a nicer property nearby for both of us on the second night after checking out early in am. The desk clerk was again friendly and helpful and apologized for my displeasure. This room was priced at similar levels to other Holiday Inns that I stay at and really should not be part of the franchise as it is well below the standard for HI properties. There are many good hotels and given the competition out there, this hotel damages the HI brand by it's poor condition and appearance. January 17, 2013
Rated 2.0 out of 5.0 by Old facility Old facility, this is nothing to the new HI standards. January 8, 2013
Rated 3.0 out of 5.0 by Good location for airport and shuttle This hotel is at least 30 years old because I lived there while I worked in 1980. It needs some updating but overall it is not a bad place to stay. Was disappointed that the bar/restaurant had no entertainment on New Year's Eve. It would have been nice to have had a DJ or something. Room was clean. Heat/AC worked well. I thought the price of 160 - something was over priced. Should have been half that price. But, location, location, location. My flight departed at 6:25 the next morning and the shuttle was free. January 7, 2013
Rated 2.0 out of 5.0 by Lost bag and waited an hour for for at the restruant I stayed here for a day. It is an older hotel but the rooms are nice. It is very convient if your are flying out of the airport. When we checked in the attentant at the counter even offered us a shuttle to the airport in the morning. We when at ate at the resturant, it took us over an houjr to get our food. The food was expensive and not worth the price. However I will not take anythign away fro the lone bartender and lone waitress that worked their butts of trying to serve 30 people all by themselves. The rooms very corfortable. My flight left at 7 AM so I was in a hurry to leave annd forgot my toleitry bag in the room I called twice to see if the attentant could get the bag. She aggreed, and told me that I would have to get Fed Ex or UPS to pick up the bag. I got everything set up and call back three day later and they knew nothing about my bag and said they would call me back. I'm still waiting on that call. January 5, 2013
Rated 2.0 out of 5.0 by Noisy, not clean Of course this property is right near the airport but on the 4th floor the noise was quite loud. The heater did not work - thermostat dial was broken and in general the room was not clean. There were some stains on the carpet and smeared something on the night stand. The receptionist that checked us in was a bit overwhelmed and not the most accomdating. December 19, 2012
Rated 2.0 out of 5.0 by bed sucked The bed was hard as a rock.Did not get any sleep.and not very clean December 14, 2012
Rated 4.0 out of 5.0 by Great staff and service I have stayed at this hotel dozens of times and they have always been genuinely interested in my comfort and satisfaction. Any times there have been problems with the room, they have been addressed immediately and with graciousness. The restaurant staff always remember me and call me by name. It is so nice to have a safe and welcoming "home away from home" for someone who travels a lot. Thanks for making my stays as "low stress" as business trips can be! December 11, 2012
Rated 4.0 out of 5.0 by in my travels... I stay mainly at IHG properties and almost always HI X's. But when flying out of Charlotte i always stay here. Within 5 mins of the airport. Great friendly staff. The food at the restaurant was very good. I recommend the meatloaf. Hope to be passing through there again soon. December 8, 2012
Rated 5.0 out of 5.0 by Improving everyday This hotel is getting better with new management and ownership. Keep it up follks ! December 5, 2012
Rated 5.0 out of 5.0 by Wonderful, friendly staff. Will definitely be back. As stated above, the hotel staff is extraordinary. My check in and check out experience was delightful. The personnel were so gracious and appreciative of my business. That is the first thing that I look for in a hotel. Loved my stay and will definitely be back. December 5, 2012
Rated 1.0 out of 5.0 by Not happy with this property Upon arrival check in I was given my room key and told that my room was down the other end of the building on the 3rd floor. I parked at the end of the building and draged my tool box suitcase and back pack to the third floor only to fine out that the room was at the oposite end of the hall, near the front desk... more draging gear. After reaching my room the key did not work and I had to drag my gear down to the front desk to get it fixed, then drag everything back to the room. Room was dark (and dated) and the light switch at the door did nothing. I turned the bathroom light on and found the faucet running and had to force it to turn off. I was all set to get a shower after working 12 hours and a 3.75 hr flight delay , only to realize that there were NO towels or wash cloths. I called the front desk and towels were brought to my room. I found a dirty toilet and dusty lights over the sink in the bathroom while standing in water waiting for the tub and sink to drain- very slow. TV was great while eating my diner, but there was no trash can at the desk so I had to keep getting up to use the trash can in the bathroom. I found out the next day after my room key faied to work -again, that Platinum members get a free room upgrade and access to a lounge- never told this at check in. I will never stay at this location again! Not what I expect form Holiday Inn. December 5, 2012
Rated 1.0 out of 5.0 by Take the Holiday Inn sign off this building I found this place to be disgusting. The room was bad, chipped tiling, noisy heater, burn marks on lampshade, and the bed was obvioulsy old and uncomfortable. Everything was out of date. The Priority Club lounge was unmanned, with cold food when it should be hot. The breakfast was a joke. The bar was bad, and so was the bartender (whoe is looking for a job) The staff thought they were in a nice hotel because they have obviously never been in a nice hotel. the place was diry looking. November 22, 2012
Rated 4.0 out of 5.0 by Great Place to Stay I stayed here on my second visit to Charlotte on business and I was glad that this was the venue I had chosen. The staff was friendly and helpful and the proximity to the airport and surrounding area made it ideal. It was also helpful that room service was available and there is an eatery on the premises. It was clean and everything worked, but my room did not have a refrigerator and I could tell that it's an older property because of the availablity and placement of electrical outlets, etc. However, I would absolutely return! November 21, 2012
Rated 5.0 out of 5.0 by Comfortable bed, quiet, good shower Professional staff, quick check in, knowledgeable about restaurants and local attractions. Very friendly. I look forward to staying there again. November 10, 2012
Rated 5.0 out of 5.0 by Relaxing atmosphere and friendly staff I have stayed numerous times at this hotel and each time the staff are extremely friendly and helpful. The comfort in the room is outstanding, clean and very adaquate for all my needs. THe fitness center is a great plus and the business lounges food very appetizing. November 8, 2012
Rated 5.0 out of 5.0 Great Room I was surprised by the spaciousness and comfort of our room. It absolutely felt like a home away from home. The staff was extra friendly and very responsive to our needs. I am definitely coming back. Bravo! November 4, 2012
Rated 1.0 out of 5.0 by Poor Customer Service I was really disappointed with my stay here. Worst experience I have ever had at any Holiday Inn in the past 8 years of travel. I first showed up around 7:00pm and there was a line of people waiting to check in and there was only 1 person working the desk. I got checked in and walked to the end of the building only to find that my room key didn't work. So I walked back to the desk and had to wait again because there was only 1 person working the desk. She re-activated my room key then I walked back to my room and tried to get in and the light turned green but when I pushed down on the handle the door wouldn't open. I tried several times and then walked back to the desk again. The woman at the desk called maintenance and they both went to the room to check it. She then came back and told me that I was one of the few ones that had a room where you have to pull up on the handle. What?? Anyway, i finally get into my room and get cleaned up and before leaving for dinner I ask if the shuttle can pick me up at the car rental place because I had an early flight the next day and had no need for my rental car. She said that would be fine, and she said just call when I got there. When I got to the car rental place at the airport I tried calling and could not get through. Finally after 20 min. of trying I finally got the girl at the desk and asked her to send the shuttle to pick me up. I waited for over 30 min. and still no shuttle. I called back to the hotel and she said the driver left and came back 2-3 times and said she couldn't find the Enterprise at the airport. Finally one of the guys at Enterprise felt so bad that the gave me a lift back over to the hotel. Unbelievable. October 29, 2012
Rated 5.0 out of 5.0 by This Holiday Inn is one of the BEST!! I wish I had written down all of the names of the frontdesk staff that greeted me and my 18-month old twins so welcomingly. I genuinely felt that they were all happy to see us, and they couldn't have been more accommodating. One helped with my luggage, one helped with my double stroller, etc. All smiling the entire time. I do remember Crystal's name though!!! Crystal took such good care of us in the restaurant and played with my girls as if they were her own. Crystal ensured we had milk for bedtime bottles and kid-friendly dinner items. She is warm, helpful, and so darn friendly. I even took a picture of Crystal with my girls after dinner. I highly recommend this Holiday Inn. While the property is clean and lovely and convenient, it's the staff that puts this one right at the top. :-) October 25, 2012
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