Rated 4.5 out of 5 by 118
Rated 5.0 out of 5.0 by BAL99999 All around excellent experience
We were looking for a place to spend the night and enjoy an evening and day away from our hectic life. We were not disappointed. The staff were remarkably helpful and kind. And their professional service carried through to every part of our stay.
May 26, 2014
Rated 4.0 out of 5.0 by MialH 2-alarm night
The hotel was clean and convenient to downtown and the airport. It was easy to find (although Google thought it was farther up the road). Climate controls and bed were great. I would stay there again or recommend it to a friend.
The room I was in was quiet until the fire alarm went off in the middle of the night. I gathered my things and left my room due to the ear splitting alarm. As I left, it smelled like someone wanted a late night snack and burned their toast in the breakfast area. The fire truck came and they eventually cleared us to go back inside. I never saw a single hotel employee that night, before or after the firemen got there.
After about an hour or two, the alarm went off for a second time, but it didn't stay on as long as it did the first time. I got about 3 hours of sleep all night.
I know it isn't the hotel's fault that the fire alarm went off. Twice, But how they handled it dropped my rating down a bit. It would have been nice to get an explanation from the staff or a token apology for a rough night (ie, an extra 500 points or a candy bar or something.).
May 25, 2014
Rated 2.0 out of 5.0 by JBCTHR33 Premium Room next to Elevator
Third Floor Queen Suite next to elevator, not only hearing the elevator rise and descend, dings and bells at each floor, but a bumping/banging each time the elevator moved.
The light for the bathroom is located inside behind the door at a horrible location. Sink faucet has water restricted spray instead of stream that is difficultto wash with.
Also the exercise room is outdated especially compared other more modern HIE properties.
In fairness I emailed the management to address my concerns with no response.
With all the choices I would not choose here again.
May 18, 2014
Rated 5.0 out of 5.0 by jmb7 one of the best
I've traveled a lot of places while being a service engineer and keep staying here which make me feel at home with friendlly staff and nice rooms.
Breakfast is great and the hospitality is too.
April 29, 2014
Rated 5.0 out of 5.0 by Carolyn101 Jamie
Jamie helped us with reservations and she was so helpful on the phone. I can't say enough about Jamie. She went out of her way to be helpful. Exceptional service with entire staff.
April 28, 2014
Rated 3.0 out of 5.0 by Cuyahoga Kid Overnight stay
Our stay started off on a positive note. On the plus side, the room was clean and smelled fresh. The bed was really comfortable and the choices of either soft or firm pillows was appreciated. The breakfast was great and the hostess kept everything fresh and well-supplied. The front desk attendant was very friendly and helpful. When we brought an error to her attention about our bill, she promptly took care of it. Unfortunately our room was too close to the washer and dryer and people chose to do their laundry late at night and early in the morning. When we took a shower we quickly realized that there was something wrong with the hot water. It took roughly 2 minutes for the hot water to reach our shower head. Then we couldn't get the temperature to stay regulated at a comfortable temperature for longer than a minute. Then as an added surprise, in the morning we found a roach in the bathroom. We informed the front desk about the roach when we checked out and they were as disgusted as we were.
April 25, 2014
Rated 5.0 out of 5.0 by root1228 Same room, same great service
Home away from home. staff knows me when i walk in.
April 24, 2014
Rated 3.0 out of 5.0 by KDNeidlinger So disappointed in the staff!
1. They messed up our reservation. I even had an email from them for the correct reservation and they still messed it up, we almost lost our room because of this.
2. The maid service woke us up on a Sunday morning at 8:30 when we had requested a wake up time of 10:30. I also noticed how they "knocked" on the door. They barely tapped their key card and whispered cleaning service and entered! Thank god we had our chain on our door or they would have seen me fully exposed.
3. When they messed up our reservation the front desk lady was aggravated with me! Even though the hotel messed it up. She also had no problem talking down to me/my fiancé.
The hotel was great but I would strongly suggest them hiring a new staff.
April 10, 2014
Rated 5.0 out of 5.0 by root1228 nice to be known personally. treatment like home
Usually get same room with each stay. Staff knowns my name and all my preferences. Managers reception during the 2-3 days a week is a money saver and got place to met and chat with other guest.
April 7, 2014
Rated 5.0 out of 5.0 by frequent555 always a pleasure
As usual Jamie and the gang at this location really made the difference between a good experience and a great one.
Coffee still so so.
Thank you, be back soon
April 4, 2014
Rated 5.0 out of 5.0 by Jctaco Great staff!!
Stay here often and I'm always impressed with the staff at this
Property! The breakfast is great and includes hot and cold selections. I recommend this property to anyone looking for a friendly place to get rest!
April 3, 2014
Rated 5.0 out of 5.0 by SVMarshallTigers Hotel
This hotel is great. I was here for a game and the staff is so friendly.
April 1, 2014
Rated 4.0 out of 5.0 by squirl easy find and close to shoping
The only problem we experienced was to request a wine opener from the front desk and was promised a call if she could find one in the kitchen. Never heard from the front desk. Otherwise it was very comfortable stay. 'The reservation called for a 5000 point bonus but didn't receive them.
March 15, 2014
Rated 4.0 out of 5.0 by insights Great breakfast
Clean and comfortable facility. There was a convention of some sort going on, so it was a little noisy, but staff tried their best to manage. However, the item that I did find a little ridiculous was the airport shuttle. The morning shuttle only left at the top of the hour. Why couldn't they schedule on the half hour also? This was inconvenient; probably will not stay here again if I have another early morning flight.
March 8, 2014
Rated 5.0 out of 5.0 by bigwayne rooms was vewry clean
Front desk clerks were very nice.breakfast was good .The lady kept it well stock at all times.she was very pleasant.comfortable beds.what more can I say everything was excellent.i booked three rooms and everybody enjoyed it.will definitely be back.
March 7, 2014
Rated 5.0 out of 5.0 by Anthony13 Great place!
Room was everything to be expected. Friendly service, clean room, staff was friendly. Will probably stay here again as I am in the area often.
February 24, 2014
Rated 3.0 out of 5.0 by JB1978 Poor Internet would not recommend this hotel for people on business
WiFi was not even up to par and I was not able to even connect at first. the signal was very week had to sit in the corner of the room just to get a signal. I has to call Time Warner myself to find out if they could fix it on their end because the person at the desk had no idea what to do.
February 12, 2014
Rated 3.0 out of 5.0 by sunshine48326 Awkward room layout
I've stayed in hundreds of Holiday Inn's and Holiday Inn Expresses, and this is the first one where the bathroom layout was totally set up backward!! I could not access the sink area unless the door was completely shut. The door opened up and blocked the entire sink and partially the toilet. This was the most uncomfortable stay I've had.
I definitely do not recommend this location unless you plan on washing up outside the hotel.
February 8, 2014
Rated 4.0 out of 5.0 by kim and tim Layover in Charolette
The Holiday Inn Express was very homey and comfortable...it was a bit noisy though as we were on the second floor above the lobby and heard doors banging all night...did not get much sleep...other than that everything was great....for our last minute reservation...i would stay there again for sure...if im ever in Charolette..
January 29, 2014
Rated 4.0 out of 5.0 by Keelie Nice stay
The staff was really nice. The room was plenty big for our family. The only problem we had was our bathroom had a strong cigarette smell when you went inside. It may have been coming through the vent from next door. Regardless, I called the front desk and they said they would investigate it. After about an hour, the smell seemed to disappear. So, I can only assume the front desk handled it very discretely. We still had a great night's sleep, and the night staff at the front desk had great attitudes. A very nice and comfortable place to stay. Thank you!
January 15, 2014
Rated 5.0 out of 5.0 by johnny b great service
The staff is allways the best . breakfast hot , fresh fruit , shuttle van , to pick you up at airport .
January 3, 2014
Rated 5.0 out of 5.0 by Clint317106 awesome service!
Front desk checks me in quick and remembers me when I call back for another stay.
December 24, 2013
Rated 5.0 out of 5.0 by NewEnglandSalesGuy Very Good airport option, but not quite at the airport.
This is a very good hotel and I've stayed a number of times. They do a excellent job and treat customers well. The staff tends to be young and energetic, a pleasure to deal with.
My only issue is value. Priced attractively compared to an airport hotel, (which they call them selves) but they are in Belmont about 10 miles West of airport off Rt. 85. At that location they are priced a little high especially compared to hotels in the Gastonia area.
December 9, 2013
Rated 5.0 out of 5.0 by Hum7090 Excellent Customer Service
The incredible staff at the Belmont H.I. Express turned a negative (delayed flight) into a positive experience by treating us to a rare "home away from home" feeling that we won't soon forget ! We first met Brenda (fellow Canadian from Gandor) at check-in and she was very helpful, courteous and a wealth of local knowledge....she also allowed us to check in considerably early. When she found out that we had missed breakfast....the ladies were there to treat us to some delicious cinnamon buns. The shuttle service (Clarence et al) personnel were friendly as well and very eager to provide local interest items. We heeded the employees' recommendation to dine at the Old Stone Steakhouse and were blown away with our meal there as well as the excellent service ! A couple of gems, this hotel and restaurant combo near the airport ! We'll be back !!
December 8, 2013
Rated 3.0 out of 5.0 by frequent555 not quite right
I stay a here lot. The staff is very courteous and friendly but it seems like things may be slipping. This stay I awoke to shower, only to find that there was no shampoo. There was however a half full bottle of lotion and no conditioner either. All of this (and the phone charger left plugged in the bathroom by the previous occupant) would lead me to believe that my room was not really cleaned very well. Not what I pay for.
I stay here a lot. But not as much as I used to.
December 8, 2013
Rated 2.0 out of 5.0 by ljmgtmcd Heat problems
One room the heat would not stop unless completely turned off. The room was 62 at 10pm when we arrived. The second room the heat did not work at all.
December 6, 2013
Rated 5.0 out of 5.0 by gregpiggybacker Gregory R
Great place to stay the staff is the best. They will spoil you and they treat you like family.
December 1, 2013
Rated 5.0 out of 5.0 by CATRIP Breakfast
The complimentary breakfast was fantastic. The eggs, pancakes and everything else was wonderful. It made this pregnant guest very happy! My husband was thankful after our 12 our drive to sit and eat something substantial. Will stay here again when we are in the area.
November 21, 2013
Rated 4.0 out of 5.0 by Bamafam Reliable spot
Good nights stay
November 20, 2013
Rated 4.0 out of 5.0 by MikeH66 Nice hotel located close to airport
My wife and I stayed two nights at the Charlotte Airport-Belmont HI Express and while our stay was comfortable and pleasant, we did have an issue with the room which seemed to be ignored during our stay. That was disappointing. Breakfast was the typical HI Express start fare and the overall service in the hotel was good. We would probably stay here again if we return to Charlotte.
November 18, 2013