Rated 4.5 out of 5 by 106
Rated 3.0 out of 5.0 by SavoyErn Good, but....
In early February 2014 we spent three nights in the Holiday Inn Express in Matthews, NC. The facility seems fairly new, is clean, and the staff is very friendly and accommodating. We chose this hotel because of its location near family and because the AAA tour book showed that it had refrigerators, as did some pictures on its web site. On check-in we found that the room did not have a refrigerator. When I asked about this at the front desk, they explained that some rooms had them and others did not. However, they quickly volunteered to provide a portable unit, which was soon installed in our room. Overall, the room and bath were fine. The housekeeping service was not intrusive and very thorough. Breakfast was provided each morning and was mostly standard fare for hotels. All items were arrayed on one continuous counter top which made available work space non-existent.
There are two features of which all potential customers should be aware. First, located somewhere near the hotel is a rock quarry which operates 24/7. This operation produces a somewhat low whining sound that continually pulses. It can be annoying when trying to sleep. Secondly, every evening we had noise that appeared to come from the room above. Intermittently, it sounded like an elephant trying to tap dance. The noise would start and stop most of the evening but, fortunately, ceased by 10:00 or 10:30 each night so sleeping was not a problem from that source. The building could obviously benefit from improved sound proofing.
February 9, 2014
Rated 5.0 out of 5.0 by Kara_001 Excellent Staff
I wanted to commend Barbara on her excellent customer care. I was making arrangements for my elderly parents and she answered every question I had, and ensured the check-in process went smoothly. I also watched her interact with other guests and she always had a smile on her face.
My parents liked the hotel and staff so much they decided to extend their stay! Again- Barbara and Shivonne ensured that there were no issues and my parents were able to stay in the same room.
January 28, 2014
Rated 5.0 out of 5.0 by Rosser13 Excellent hotel and staff
My stay was excellent.. This hotel has friendly staff, a very clean hotel, nice rooms, great food, and I will stay at this hotel a million times more.
January 5, 2014
Rated 2.0 out of 5.0 by UnHappy2014 Hairy Bed
We did not get to check in until about 10:30pm - which had nothing to do with the hotel. The problem was that we get in that late to find that the bed FULL of hair! It was all over the pillows in the sheets, etc.. It was disgusting. We went to the front desk and the man there was very apologetic and seemed sincere and said he would be sure to tell the Houskeeping staff. The bed had been made up nice and neat but obviously no one bothered to change the sheets! So it was very irritating to get in at that time and then have to go change our own sheets and make the bed! Also the pillows are pathetic! They are so thin and flimsy it was quite sad. The breakfast area was dirty and not well taken care of. The tables were not being cleaned off and the carpet was very dirty like it had not been steam cleaned in years there so many stains in it. The biscuits were literally hard as a rock. The entire stay was very disappointing and I was glad I had used points for the stay instead of cash - but then it was so bad I felt I wasted my points too! Also we expected to see a microwave and fridge but had none. There were also hairs on the towels.
January 2, 2014
Rated 5.0 out of 5.0 by RichG307 Wonderful Home Away From Home at Christmas
We had a wonderful stay during Christmas. The property was convenient for visiting our family and for nearby restaurants. We enjoyed the indoor pool. Other hotels we looked at in the area had outdoor pools. The staff were very courteous and accommodating. They even helped get Santa's gifts to our son, who was uncertain about traveling during the holidays and whether Santa would find him. The breakfasts were as good or better than similar hotels we've stayed at in recent years. The pancake machine was a hit with our son.
December 28, 2013
Rated 4.0 out of 5.0 by Jefro226 Great hotel but don't leave anything in your car.
Car was broken in to and items stolen overnight. Not managements fault, just a sign of the times I suppose. Take your valuables inside.
Other than that, great property.
December 8, 2013
Rated 5.0 out of 5.0 by JEANIE1943 PRESIDENT/OWNER
I HAVE BEEN STAYING AT HIE SINCE IT WAS OPEN. YOUR PERSONELL ARE WONDERFUL. HELPFUL TO US ALWAYS. THEY NOW KNOW ME BY NAME. WHEN I CALL THEY SAY HI MRS. F WE HAVE MISSED SEEING YOU. IT'S GREAT TO BE REMEMBERED. THE ROOMS ARE A GOOD SIZE AND CLEAN. ISLEEP VERY WELL AND WILL CONTINUE TO STAY AT HOLIDAY INN EXPRESS IN CHARLOTTE, N. C.
December 4, 2013
Rated 5.0 out of 5.0 by clawrence8 Great stay
Awesome. Thanks for a great stay!!! We came to Charlotte for a soccer tournament and had a great time at the hotel!!!
November 25, 2013
Rated 5.0 out of 5.0 by Mark1020 A nice clean place to stay
If you are looking for a nice place to stay In a comfortable and safe location, look no further. The hotel is fairly new and the rooms are spacious and bright. Very quiet at night.
Nice to have both a refrigerator and a microwave in the room. Late night popcorn is no problem!
As a business traveler, I would highly recommend this location near Charlotte. Good WiFi in rooms and common areas, pool and exercise room. Very friendly staff. I will definitely stay at this location again.
November 24, 2013
Rated 5.0 out of 5.0 by KW86 Great place
Had a three night stay here with my kids. This was a wonderful hotel! It was very clean and the maids were very friendly, comfy beds, very quiet, and a great location. The front desk staff was always helpful and polite. I would gladly stay here again!
November 20, 2013
Rated 4.0 out of 5.0 by Terry504 High energy-friendly Staff
Staff extremely friendly and cordial. Upon check-in, the lady who waited on me was exceptional in her greetings and made me feel welcomed and wanted and appreciated. (She did not record that I was a rewards member however and caused me a little embarrassment later when i asked for a late checkout).
November 20, 2013
Rated 5.0 out of 5.0 by garbage14 personal type
you are greeted each time you walk in door of HOLIDAY EXPRESS,room details always neat and clean. Almost feels like second home,perso to person service all the time,from sun up to sun down.
November 15, 2013
Rated 5.0 out of 5.0 by GL1234 Bed Sheets & Shower Tub Drain
The First night (1 Nov) I did not sleep well at all because the linen was very course and or felt scratchy. The next morning I spoke with the front desk and asked them to change my sheets when housekeeping made their rounds.
I was in Charlotte for the "tough mudder" obstacle race in Mount Pleasant NC, so I needed to get to bed early friday 1 Nov on my arrival and had to be up early on 2 Nov, the day of the race.
The Shower drain did not work very well, thus while showering, I was in ankle deep water and had to constantly turn off the shower to let the tub drain. I informed the front desk upon checkout on 3 Nov.
Overall - a good experience and would recommend to anyone.
November 6, 2013
Rated 5.0 out of 5.0 by unhappytraveler123 Convenience for my work travel
Great location for work, rooms are nice and comfortable. Have stayed at this hotel several times and will continue to do so. Always clean, comfortable beds and great breakfast. Pleasant staff who is always very accommodating.
November 1, 2013
Rated 4.0 out of 5.0 by SMmf Very nice stay
Nice property. Huge room--- Two queen bedroom suite, Including a kitchenette, sofa area and desk. Great for a family. Good location. Pillows need major replacement-- feels like Lima beans next to your head. Other than that, nice stay.
October 25, 2013
Rated 3.0 out of 5.0 by Kansan123 Comfortable hotel but Desk Staff not trained
Stay was ok but very frustrated with the desk staff. They were running a special for 5,000 extra points per night for about $30 more a night with a 4 night max = 20,000 points but several of the staff could not figure out how to change my room in their system. Finally the day before I leave one of them figures it out then the manager over ruled and said it was for only 1 night but I had stayed for 5 nights and lost all the extra points - special stated up to 4 nights. The manager never tried to contact me! Propably pick a different HI Express in Charlotte next trip.
October 24, 2013
Rated 5.0 out of 5.0 by kg72 Restful stay
Attentive staff, clean rooms, and great breakfast. Will be back.
October 20, 2013
Rated 5.0 out of 5.0 by JustJo So Pleasantly Surprised
Most comfortable sleep EVER for me at a hotel. A wedding weekend...and we were frantic messes...and your front desk staff was delightful!
October 10, 2013
Rated 5.0 out of 5.0 by jerzegirl Great Service
Although check-in is not until 3:00 they had my room cleaned & I was able to check-in earlier. It was nicely sized and very tidey. Breakfast the next morning was good and filling. The staff was very friendly especially when I kept calling about the printer ( my error). If I'm in the area again, I will not hesitate to stay. Oh yeah, there's plenty of stores and restaurants nearby. Being a northern girl I was more than delighted to see Krispy Kreme right across the street!
October 9, 2013
Rated 5.0 out of 5.0 by Cathie1917 Comfortable room, great location
This was in a great location for us in town for a wedding. Bed was comfortable, room was clean, but no fridge or microwave. Breakfast was nice and staff was very friendly and helpful. We had a large group and they were very accomodating.
October 7, 2013
Rated 4.0 out of 5.0 by Sleep123456789 Clean and Friendly
For the money this is a clean and new hotel. Several decent restaurants within a mile (Outback, Buff Wild wings, Bonefish, etc, etc).
Convenient and clean.
September 9, 2013
Rated 5.0 out of 5.0 by NCStateEmployee Great
Great Hotel that awards state employee rate. Great Hotel that awards state employee rate. Great Hotel that awards state employee rate.
September 9, 2013
Rated 5.0 out of 5.0 by bigtom45 over all a great experance man of few words
absolutely stay again what more can I say,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
September 4, 2013
Rated 1.0 out of 5.0 by Vuth Would NOT RECOMMEND!!!
I was please with the staff service. They are friendly and helped me with my FedEx shipment. I am not at all happy with the condition of the hotel and would not recommend it to anyone to stay there. The hotel is old and needs major renovations. The hallway to the rooms was warm and musty. The room looked decent but the bed dressing has a very sweaty odor. I had to spray my cologne to mask the smell. Not sure if it was clean or just washed without enough bleach or detergent.
August 30, 2013
Rated 5.0 out of 5.0 by Travelin4321 Felt like family!
Everyone was great, staff takes great care of you and met all our needs.
August 30, 2013
Rated 5.0 out of 5.0 by TravelerAZ Perfect!
Very comfy n quiet, the best service, neat n clean, close to restaurants, we'll stay again.
August 22, 2013
Rated 5.0 out of 5.0 by Tims612 Service
Barbara was the front desk person when I arrived. Throughout the evening she was extremely helpful, pleasant and professional. You should clone her and watch your customer scores shoot up
Tim S .
August 17, 2013
Rated 4.0 out of 5.0 by BernieJD Convenient Location.
We chose this hotel because of the convenience to our destinations in and around the Charlotte area. The property was clean, the staff friendly and helpful. The only issue were the bed pillows, they had better days and needed to be switched out for new.
August 16, 2013
Rated 4.0 out of 5.0 by 1emilytennis Needed a fridge
Nice just needed a hotel. I wish there were alcoholic beverages available.
August 4, 2013
Rated 5.0 out of 5.0 by lsilva Great service
Friendly and helpful staff, comfortable and clean rooms, nice gym and indoor swimming pool.
July 29, 2013