Rated 4.2 out of 5 by 267
Rated 5.0 out of 5.0 by Dickey1006 In the heart of Charlotte
We normally stay near the airport because we liked the brand, but since we had points to use decided to stay here. OMG!! We will no longer stay at the other location. This place was wonderful. We were on the 15th floor with access to the rooftop where the pool, sauna and lounge deck were located. It is in the heart of Charlotte so you can walk everywhere. The valet was on point..knowledgeable and quick. Next trip we'll stay in a suite which was HUGE..
September 11, 2013
Rated 5.0 out of 5.0 by Crystal1994 Great Location
We stayed here for a night away and it was great! Front desk very efficient and would recommend to others.
September 11, 2013
Rated 4.0 out of 5.0 by KeiRan62 American Idol Live 2013
We chose this Holiday Inn because of the close proximity to the Cable Warner Arena. A simple walk down the block and you are at the entrance. No hassle about parking or traffic leaving. The only issue I encountered was that I had booked the room for 2 adults and 2 children, that is a total of 4 guests and there was only 3 sets of towels in the room. Upon returning that evening I informed the front desk and they said they would deliver another set. Over an hour later and time for bed we still had not received the towels. I went back to the front desk to inquire, by then the night crew was on and he apologized and gave me a set of towels immediately, I wonder why the first contact could not have done that? Also the only issue with the room is the sink, although very attractive in the visual aspect, it was too high and somewhat awkward to use out in the room like that. I would however stay at this hotel again.
September 8, 2013
Rated 4.0 out of 5.0 by needquiet Rooms and Staff
The rooms at the hotel are perfectly nice except for the air conditioning units. They are so loud that it sounds like a helicopter taking off when it cycles on and off. For this reason I had to turn it off at night, even though it was very warm. This did not make for a very good sleeping situation.
There was also some misinformation given to my group about the transportation services. We were told we could be driven anywhere in a 5 mile radius. Later that was changed to 3 miles and the staff was not very polite when discussing this issue.
September 7, 2013
Rated 4.0 out of 5.0 by KathyW comfortable bed and great restaurant
Room was on the smaller size, but beds were very comfortable. Room was clean and security very good. Food in restaurant was excellent and atmosphere very nice. Location of hotel is perfect for all things downtown. Great visit.
September 5, 2013
Rated 5.0 out of 5.0 by Jay7977 Great Service
Treated like royalty. The hotel management team sat with us in the concierge lounge every evening. Felt completely relaxed in the facility.
September 4, 2013
Rated 5.0 out of 5.0 by hila Great Service
I have never received the hospitality at any hotel like you receive at this Holiday Inn (period).
September 3, 2013
Rated 5.0 out of 5.0 by PEL870 Perfect Location
This Holiday Inn is the perfect place to enjoy all that uptown Charlotte has to offer. Almost every venue is a 10 minute walk or less. The rooms are comfortable & elegant. The staff go above & beyond to help!
September 3, 2013
Rated 4.0 out of 5.0 by Wanda313 Great location
For my first time being in Charlotte NC, this experience was great. The hotel location was AWESOME. The front desk staff was very nice and helpful. I was there to take my son to see his first Pittsburgh Steelers game. We were told about the shuttle service the hotel had and was told that the shuttle service would be at hotel at 6pm to take us to the game. When we got downstairs at 5:30pm noone had a clue about a shuttle service. Finally one of the front desk staff told the bellhop/valet to take us as close to the stadium as possible. The guy attitude was very unprofessional and rude. He had a attitude with us because the traffic was bad because of the game. He didn't let us know that he was ready for us to get in the van. He drove like a maniac in traffic. He stopped on side of curb but didn't tell us that this is where we were to get out at. I understand that traffic was awful but customer service was suppose to be key especially for my first time trip. I would not recommend anyone taking the shuttle with this hotel. The over all stay was great but i would not stay at this hotel again.
September 3, 2013
Rated 4.0 out of 5.0 by SargeDog Activities Galore in Surrounding Area
The staff was fantastic, enthusiastic and extremely helpful and accomodating! Upon our arrival, we realized we were in the downtown area. Businesses, clubs,and restaurants surrounded the hotel and it was a bit confusing to navigate through the attached garage to check in. Once we did, we were pleasantly surprised at the very friendly front desk staff. We checked in late (around 8:30pm), so we were tired from driving all day. The front desk staff were so nice and even made us laugh to relieve the anxiety and stress. We told them we were staying one night on our way to Hilton Head, SC for our vacation. A nice gentlemen at the front desk even gave us a tip to see a great children's show with a singer/song writer Shannon Tanner at Harbor Town. We did, and we loved it! The accomodations were good, the rooms were clean and the porter was "at the ready" to help with our luggage to our rooms. Of course, we tipped generously! Our 30 something year old son and our daughter-in-law who have 2 children really enjoyed the city and all the fun things to do at this particular Holiday Inn location. A perfect destination for young couples who want to do alot of night activities and eating!
August 31, 2013
Rated 5.0 out of 5.0 by LandH wonderful stay
I stayed at your hotel many years ago. It was wonderful then and even better now. The hotel staff were very friendly and accomadating, from the wait staff to the front desk staff. When my family visits Charlotte again, we will certainly choose this hotel!
August 29, 2013
Rated 5.0 out of 5.0 by Randi123 Location Location
We were going to Bruno Mars concert at TWC Arena on a mother-daughter date. I needed location and wanted to feel safe. Wanted to park my car and walk everywhere. This was exactly what we got. We checked in hotel was great! We walked to supper nearby and then to concert. The breakfast the next morning at the hotel was fabulous as well. Very pleasant experience would recommend this hotel to anyone!
August 27, 2013
Rated 5.0 out of 5.0 by LCLC Great location near Time Warner Cable Arena
Nice hotel just one block from Time Warner Cable Arena.
Concierge level evening happy hour and continental breakfast were good. Happy hour, 5:30pm to 7pm, wine was poor quality, but appetizers were good. Continental breakfast, served until 9am, muffins were average, but the fresh fruits and coffee were wonderful.
August 25, 2013
Rated 5.0 out of 5.0 by Lizzybell Friendly southern hospitality!
First time staying in downtown Charlotte and the staff was very helpful in pointing out places of interests close by. If we have occasion to come back, will definitely stay here again.
August 21, 2013
Rated 3.0 out of 5.0 by johndoe1111111 smelly room
Our room, 1207 was extremely smelly and musty, which I find unacceptable in a non smoking hotel room. I may stay elsewhere on my next trip to charlotte.
August 19, 2013
Rated 4.0 out of 5.0 by ML12 Nice Stay
We enjoyed our brief time in Charlotte for Optometry National Boards. This hotel is incredibly convenient and the front desk staff was great. The room was clean and very comfortable.
We did not check out in the morning as I was planning to return to the room and rest with our baby. We did, however, pack up all our things and take them out to the car, since parking in the garage requires a bit of a walk (which I did not want to do alone with the baby). But when I went back to the room that morning, housekeeping had already cleaned the room. I was able to get in to nurse the baby, but was unable to relax as I was planning to do. Other than that, our stay was great (and at a great rate due to the boards!).
August 19, 2013
Rated 5.0 out of 5.0 by tjuanita7 WONDERFUL STAY!!!
I CHECKED IN AROUND 1:30PM ON 8/09/13 AND CHECKED OUT ON 8/10/13 AND LOVE THIS HOTEL!! THE FRONT DESK CLERK THAT CHECKED ME IN WAS ABSOLUTELY THE BEST!! I HAD AN ISSUE WITH MY CREDIT CARD DURING CHECK IN AND BEING THAT I WASN'T FROM CHARLOTTE SHE HELPED ME GET CHECKED IN AND MADE SURE TO EXPLAIN ALL CHARGES AND FEES TO ME. SHE WAS GREAT! IF IT WASN'T FOR HER I MAY NOT HAVE BEEN ABLE TO STAY. THE ROOM WAS EXCELLENT AND VERY COZY. I AM DEFINITELY STAYING HERE AGAIN AND RECOMMENDING MY FRIENDS TO STAY AS WELL!! AWESOME STAFF AND HOTEL!!
August 16, 2013
Rated 5.0 out of 5.0 awesome hotel
nicest hotel staff I have probably ever met and really great/fast service!
August 16, 2013
Rated 5.0 out of 5.0 by Madelyn52 The Best Hotel Experience
Everything about the Holiday Inn Charlotte - Center City is aimed at providing the guest with a top notch hotel experience. Check in was quick and hassle free. The desk attendant was very helpful in providing information about Charlotte to us, as we were first time visitors to the area. The room was perfect - clean, well appointed, and comfortable. The Concierge Level amenities - free reception with drinks and hot hors-d'oeuvres was a nice bonus, as was the complimentary breakfast the next morning. I would highly recommend the Holiday Inn to anyone visiting Charlotte on business or pleasure.
August 14, 2013
Rated 5.0 out of 5.0 by KatieArthur277 Awesome location and gorgeous rooftop!
We are thinking about having our wedding there and after our visit they are at the top of the list. Thank you for a great weekend and an awesome option for our wedding (rooftop)!
August 12, 2013
Rated 5.0 out of 5.0 by fitnessgal37 Wonderful Staff
This hotel is exquisite, I was only in Charlotte for 1 night with my girlfriends for a birthday party and we wanted to stay at the best. After reading reviews I decided to give this Holiday Inn a try despite some of the negative reviews. From the moment we arrived we received nothing but 5 star service. Everyone was so friendly and helpful. What also made the experience wonderful was that it was in the center of everything. There were several eateries within walking distance which made it a huge plus! The hotel restaurant was exquisite as well, my friends and I went for pre party cocktails before our party as well as the next morning for breakfast which was delicious! I have absolutely NO complaints about my stay. The only reason I couldn't give 5 stars all the way was because the guest on the floor I was on had teenagers and they were rather noisy the whole latter part of the night, however I don't hold the hotel responsible it's the parents responsibilty to keep their teenagers in order so I had to give a 4 star rating in that area only. I will without a doubt patronize this hotel whenever I am in the Charlotte area!!!
August 11, 2013
Rated 5.0 out of 5.0 by angieB Great stay for business trip
I traveled to Charlotte for training in July and was pleased to find that my meeting was just one block from the Holiday Inn. I didn't have to deal with driving or parking at an unfamiliar location.
August 6, 2013
Rated 4.0 out of 5.0 by schweetie Good while we were there but...
We had great service when we were at the hotel, was even switched to a better room when we asked for a view and was given breakfast since our first room had a view of ALL the air conditioners. When we checked out we accidently left our large golf umbrella in the restaurant while having breakfast. The hotel staff left a message on our home answering machine. I called back to let them know I would come back for it, but then no one could find the umbrella. They said they would have the head of housekeeping call the next day and I haven't heard from them since. I'm disappointed about the service AFTER we were out of sight.
August 4, 2013
Rated 1.0 out of 5.0 by Traveling17 Loud Guests and Location
I never knew Charlotte was such a party town! I found this out the hard way when trying to get sleep ahead of a morning flight. Partying between rooms in the hallways, and major street noise, even though I was on the 14th floor. Staff was as good as they could be, but the noise was so bad that it was a better option for me to leave the hotel at 3 am and head to the airport to try to get some sleep!
August 2, 2013
Rated 2.0 out of 5.0 by Phil14 Downtown visit
The place was clean but I had a few gripes. There were lots of loud guests who were there to party all night it seemed like. The shower head was broken and water just drizzled out. Parking was an extra unadvertised cost. Putting an extra $100 hold on the card in case of incidentals seemed a bit high to me as well.
August 2, 2013
Rated 5.0 out of 5.0 by Taz1218 Great location and excellent Staff
The location is AWESOME. We went to the Beyonce concert at Time Warner Arena. The Arena was located one block over as well as great night life. The staff was excellent. They gave great dinner recommendations. I will definitely stay there again next time I come to Charlotte.
August 2, 2013
Rated 5.0 out of 5.0 by Me68 30 yr. celebration spent touring the Southern & Eastern states
We thoroughly enjoyed our stay in the very attractive upgraded suite, with the most comfortable bed, in honor of our platinum elite status, at the Charlotte-City Center Hotel. When entering our suite we were greeted with a bottle of champagne, two champagne glasses and a lovely cheese, cracker & fruit tray with a sweet card, of welcome, in honor of our 30 yr. anniversary celebration. The staff was friendly, attentive, and fun! They provided lots of information about the hotel and the city of Charlotte. They were over the top helpful, just brimming with that southern hospitality. We plan a return trip to Charlotte, and to this wonderful attractive hotel. Manager Roberta deserves special kudos for the gracious southern hospitality she herself exemplifies as an example to be followed by her staff! Kudos also to Mr. Adam & JC for assistance with parking! Thanks so much for an excellent stay, we really hated to leave!
July 29, 2013
Rated 2.0 out of 5.0 by JJason disappointed
My wife and I stayed here for our 10th anniversary. Upon check in the clerk offered us either the points for our stay or we could have a snack bag.? I did not know this was a choice, every other time we get both. We stayed in a concierge level king room. First day we had our kids with us and the second day we stayed alone and sent the kids to grandmas. The day we had the kids the pool was closed. They offered a shuttle to another pool but that was just too inconvenient to do with children.
So we went to a near by park and got all sweaty playing with the kids. we came back to the room to shower off before dinner and the tub was stopped up. The repair man came up with a toilet plunger (disgusting)! I asked him if he could snake the tub and he said they didn't have one. Later that night getting ready for bed we went to brush our teeth and the sink would not drain. Again the man came up with a toilet plunger (disgusting)! So we all had to watch our spit and toothpaste swirl around in the sink. About parking: Please use the valet service. we self parked but this is very difficult. every time you come and go you have to get a ticket from the parking deck and walk it to the front desk to get it validated. It takes a good 15 minutes just to get out of the deck because of this. Breakfast was excellent! Great restaurant called cafe sienna where you can eat breakfast if it was included in the stay. I highly recommend it. The staff did offer to move us to a new room which we declined because we had our stuff all unpacked, and the crib set up. They gave me 5,000 bonus points and 1 night free parking for the trouble. They should have given us a free night. We will not stay here again.
July 26, 2013
Rated 5.0 out of 5.0 by Brava Dated accomodations
We loved the hotel, however for the price the room was small and dated, no fridge or microwave, the vanity was small the bathroom dated, The pool was not a good experience, there were some "athletes" staying the weekend, there was no supervision by staff, the were roddy, took all the chairs, 10 men in the hottub for hours, no one else could get in, there were beer bottle and cans everywhere, it was very hot and could not even get into the pool! Had the staff monitored the pool area, maybe the other guest cold have enjoyed the afternoon, we could not even get near the pool until 10 pm, then it was to late,
July 25, 2013
Rated 3.0 out of 5.0 by chody007dv ice broken, air broken in hall, noise unbearable
The porters and cleaning staff were excellent. The rooftop wedding was beautiful and the food was good. We were misinformed about the use of the roof and were subsequently told to leave rather harshly. No adequate smoking area except on the street corner. When I asked to get a late check out it was not available. The front desk also told me the noise was from next door but when I went outside I realize it was the window washer. As you can see in my title, the ice machine was broken as well as the AC in the hall. I also found out that the Bridal Suite had no air.
June 29, 2013