Rated 4.2 out of 5 by 502
Rated 5.0 out of 5.0 by Tom49M Our go to hotel in downtown Charlotte
We love the location of this hotel. The staff is always caring and pleasant. The rooms are comfortable. It's a great value in a fun city.
June 28, 2015
Rated 5.0 out of 5.0 by Da'Mann Outstanding Staff
We had three rooms reserved the weekend of June 13, 14, and all five of us completely relaxed and enjoyed our stay. One exceptional employee was Eric, one of the baggage handlers. When we arrived, we were all in one vehicle, with an absolute mountain of luggage, and going to three different rooms on two different floors. Eric made us feel completely welcome, and made handling all our luggage seem like like child's play. He remembered us by name, and greeted us each time he saw us, and on out last day there, helped us take care of our mountain of luggage again. One very noteworthy thing. My wife had tipped him after he had distributed all the luggage, and as he and I were talking, on reflection, I decided that it wasn't enough. I gave him an additional amount, and he told me that he had already been tipped, and then I explained that I didn't think it was enough and I was adding to it. I thought it was exceptional that he would even mention that he had already received a tip. He is a great asset to your hotel.
June 21, 2015
Rated 5.0 out of 5.0 by GRADYMOM Daughter's Wedding
Our daughter's wedding was held on the rooftop terrace. Everything was exquisite. The experience was perfection...from the planning with the superb Karen Flowers, to the Rehearsal, to the Wedding itself, ending with the post-Wedding brunch @ Cafe Sienna. The food was amazing, and we received flawless service from the front desk through the maitre d' (Michelle)
June 20, 2015
Rated 4.0 out of 5.0 by LoLoG Great service
We were in NC for work therefore we had a handful of dinners out on the town. The general service we received in NC was awful. The best services and the friendliest ppl were those at our hotel! We were very pleased with this. We took a red eye in and we were able to get a room at no additional COST early. After flying from Seattle this was HUGE. THANK YOU
June 19, 2015
Rated 5.0 out of 5.0 by GrahamTJ Friendly and very helpful
Strongly recommend this place - the staff on the front desk couldn't have been more helpful in recommending places to eat and see - also managed to check me in many hours early making my day so much easier.
Very impressed with them
June 19, 2015
Rated 5.0 out of 5.0 by Benny TN James from Food and Beverage
James does a great job with this area and is willing to go the extra mile to make guests feel welcome. His smile and his friendly attitude are a clear asset to the team.
June 18, 2015
Rated 5.0 out of 5.0 by goodwitch196 Great stay!
I had no problems with my stay at this facility....aside for some issues with the internet (which is par with all hotels in which I've stayed). It was pricier than what I'd normally pay but excellent for the area. Very centrally located! My only suggestion would be for later shuttle service to the NC Music Factory. I used the shuttle to get to the venue...but they stop picking up at 9:30 pm..which was actually when my concert started! That's a bit inconvenient....especially for a woman traveling alone!
June 18, 2015
Rated 5.0 out of 5.0 by Paige and Greg Great stay
All of the staff was extremely helpful and friendly!
June 17, 2015