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Rated 4.2 out of 5 by 370 reviewers.
Rated 5.0 out of 5.0 Great Value and Friendly Staff Great location at a reasonable cost. Valet service is outstanding. Staff is very attentative. They can improve a little in the room area (i.e. pillows, mattress), but it was not bad at all. January 27, 2015
Rated 4.0 out of 5.0 by Spirit of Hope Great location and excellent staff! I had very little time in the hotel but the location was perfect! January 22, 2015
Rated 5.0 out of 5.0 by Awesome Hotel Excellent hotel and location of downtown Charlotte, NC. The staff members were very friendly and will visit on our next trip January 22, 2015
Rated 2.0 out of 5.0 by Poor room temperature control Heating and cooling unit was the same and loud. I do not recommend if you are a light sleeper and/or you need comfortable room temperature. January 20, 2015
Rated 5.0 out of 5.0 by Excellent stay Another great stay at the always reliable Holiday Inn City Center January 19, 2015
Rated 5.0 out of 5.0 by Great service and relaxing bed and room Very helpful and cordial staff and crew. Exceeded my expectations. Highly recommened January 17, 2015
Rated 5.0 out of 5.0 by Perfect Location and Outstanding service Hotel is at perfect location. I had room at 7th floor ! On ground level restaurant is nice and breakfast at 15th floor was very very nice. Front desk staff 'the best' ! January 16, 2015
Rated 3.0 out of 5.0 by Good, but not great when Internet is unavailable I have stayed at this hotel often with a great experience. This time I had an issue with the internet access which apparently impacted only certain customers. I was first told there were only so many users allowed to login at the same time, I was then told the issue appears to be limited to 8 customers all with the same scenario. Then, there was a call back promised, no call back, no resolution. And my trip ended with my not being able to access to the internet from my room at all. January 12, 2015
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