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Rated 4.2 out of 5 by 350 reviewers.
Rated 2.0 out of 5.0 by Uncomfortable room temperature Was not what I would think an "uptown charlotte" hotel would be. I've stayed at more comfortable hotels in Myrtle Beach. The room temp completely made this a misrable experience. It was either buring hot or freezing cold. Very disappointed in what I paid to stay to here. December 24, 2014
Rated 5.0 out of 5.0 by Great experience Had a great three night stay at the Holiday Inn. The front desk staff were very friendly and attentive. Our room was clean and the bedding was very comfortable. Most importantly, the location could not be beat! December 23, 2014
Rated 5.0 out of 5.0 by Great staff Great staff and service. Would highly recommend anyone that is traveling to this area to use this hotel. The staff made my families stay a great experience. They made us feel right at home. December 23, 2014
Rated 4.0 out of 5.0 by Great Location and Good Staff Very good location in the center of Charlotte. Would stay here again. December 13, 2014
Rated 4.0 out of 5.0 by comfort and value the hotel was clean and comfortable but could use some remodeling. I felt very safe, the location is great but the pricing is excessive for the quality of the accommodations-add on the valet parking because parking your own car is a ridiculous task. The staff was excellent very friendly and helpful. December 12, 2014
Rated 3.0 out of 5.0 by They could do better This is a wonderful hotel, but they could do better for their Platinum members. We were placed on the top floor to reduce noise which was appreciated, but we were not given any coupons for breakfasts in the main dining room even though they were not serving the complimentary breakfast for members. They should have. Moreover, we were there for a football week-end and a transport to the stadium was promised by the day staff, and reneged upon by the evening staff at transport time. No advance warning was given, and the female staff at the front desk was rude and snotty about it. As a platinum member, I should have been able to request a transport to anywhere at any time, but they do not honor that despite pre-arrangement. (And yes, 2 bell hops were available and on site.) If I come back to Charlotte for any future football week-ends, I will make arrangements to stay a hotel closer to the stadium. December 12, 2014
Rated 4.0 out of 5.0 by nice stay the stay was great with only one exception I was an early check in and the housekeeping staff was a little loud in the hallways however I brought it to their attention and the noise stopped. staff and food were really good, beds were very comfortable, rooms were very clean December 11, 2014
Rated 2.0 out of 5.0 by A mediocre stay For price in line around nearby hotels, but you definitely get more bang for your buck at other hotels with better staff, food, and service!!!! December 11, 2014
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