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Rated 4.2 out of 5 by 240 reviewers.
Rated 5.0 out of 5.0 by Loved the iPod Docking Station Convenient location --- close to all that downtown Charlotte has to offer. January 16, 2013
Rated 5.0 out of 5.0 by home away from home I stay at this hotel often when I travel for business by my choice. Even though there are other hotels availible in the area, i enjoy staying at this hotel. The staff is the main reason because of their friendliness and going the extra mile to make a guest feel comfortable. Nick and JJ make a guest feel so welcome when they walk through the door. January 4, 2013
Rated 4.0 out of 5.0 by Great property great customer service I have stayed here twice in the last year, on the plus side the rooms are comfortable, the beds are great and the customer service is outstanding. On the down side, there is a lot of noise from outside when there are sporting events at the arena on the next block, the showers need updating and housekeeping seems to forget to leave you water and toiletries. Overall it was a great experience, the food in Cafe Siena is absolutely outstanding and the staff really makes your stay enjoyable December 19, 2012
Rated 1.0 out of 5.0 by No Room in the Inn I had delays with my flights so I called the hotel to let them know that I would still be checking in, but it would be early the next morning. I wanted to make sure I would have a room to get a few hours sleep and freshen up prior to a business meeting. When I called them, they informed me that they didn't have a room for me, but they planned to transport me up to another hotel about 25 minutes away! I was SHOCKED!!!! Here I was only going to get 3 hours of sleep at best and they were going to WASTE 1 hour of that time! I ended up making other arrangements for that first night and then checked in for the remainder of my reservation. What was truely insulting about the entire experience is they didn't even apologize until I finally spoke to a manager as I was checking out. And what did they do for me.... they gave me a coupon for free breakfast that I didn't have time to even use and I also had the free continental breakfast since I am a Platinum member. While I understand that hotels sometimes have to make arrangements like this, I was surprised that they chose to break up a reservation where two rooms were reserved to do this. One other thing is I actually had to ask for more shampoo and lotion on the third morning of my stay since they didn't replenish it at all. December 18, 2012
Rated 5.0 out of 5.0 by perfect location and great amenities I stay here for business travel and you can not beat the location, proximity to all of my clietns, great restaurants and the best part is the staff. December 12, 2012
Rated 3.0 out of 5.0 by Staff was very inhospitable I was looking forward to staying at this Holiday Inn due to its prime location but after walking in the door and being treated as though I was bothering the front desk staff, I definitely will not return. The room was fine, the hotel was fine in general, but the staff were inhospitable and downright rude. I will not be staying at the Holiday Inn next time I visit the downtown area. November 28, 2012
Rated 5.0 out of 5.0 by Amazing Staff and Amazing Hotel I love this hotel everytime I'm in the Charolette area I stay here. The staff is great, kind and careful from the valet to the front desk. I would definitely recommend this location to everybody. Oh and the French Toast is the best I've eveeeeeeer had and I eat alot of French Toast LOL. Great Hotel Pick 5 stars ***** November 27, 2012
Rated 5.0 out of 5.0 by Shuttle is great convience Hotel has a shuttle to take and pick up guests in the downtown area. It is a real nice service when the weather is bad or just too tired to walk. The morning and evening drivers are always cheerful. November 25, 2012
Rated 5.0 out of 5.0 by rooms and hotel good location-location-location was great close to everything downtown November 20, 2012
Rated 5.0 out of 5.0 by Great Value & Location This hotel is excellently located in the compact Charlotte downtown. It's an easy 10-15 minute walk from the Panther's stadium and right next to the arena. There are numerous good restraunts and bars within a couple of blocks of the hotel. The king bed rooms are spacious and have lots of natural light. We enjoyed the designer sink and decor. The complimentary breakfast had numerous selections in a beautiful top-floor room. My only complaint has more to do with the downtown streets. It is very difficult to navigate the one way streets to get to the hotel. The directions from Google included a left turn onto a one-way street that was not allowed the day we were there. November 17, 2012
Rated 5.0 out of 5.0 by awsome stay everthing was very close we walked every whereand the rooms were great the breakfast waswonderful i will always stay here when i am in charlette October 28, 2012
Rated 3.0 out of 5.0 by Visit October 2012 As Out of Town Visitors we chose this Hotel for it's central location, unfortunately no Fridge in room to keep our own drinks cool, ice box from vending machine only. Air conditioning unit far too noisy to run during the night and no other facility to keep room cool. Ceiling fan would have been a good installation. Vending machines on guest levels or foyer did not take cash and the Card facility did not function. No Continental Breakfast provided in the cost of room, and for the price paid the cost was excessive without meal service. October 27, 2012
Rated 5.0 out of 5.0 by Great location and restaurant Firstly, I was great from the time I pulled up in front to the time that I entered the hotel. The staff are very friendly and have a great feel for the area. I had a great stay and I was able to sleep through the night. Restaurants and bars were in walking distance and it is a great place to walk around in. Also, if you want to take in a basketball game, the arena is right next door. And the football stadium is not far away at all. The equipment in the workout gym is either dated or not the better equipment but it was useful. Great view from the top of the hotel. You can walk around it as well. I will definitely go back and stay there! October 24, 2012
Rated 5.0 out of 5.0 by Home away from home! With starting a new job and knowing that I will be traveling to Charlotte, I knew I needed to find a hotel that I would be comfortable in. After hearing wonderful things about Charlotte- Center City, I had to find out myself. The staff is wonderful, the rooms are clean and their is always a smiling face in the hotel. October 19, 2012
Rated 5.0 out of 5.0 by Great location and easy night in uptown Charlotte Had a one-night event at a nearby place (4 blocks away) and only needed a nice room for one evening. The location of this hotel and the ease in parking were great. Decor and rooms were very nice. Location is in the middle of the wonderful 'uptown' Charlotte area surrounded by nice outdoor seating resturants, clubs, shopping and esp the Areana right next door. I liked the sink area being outside of the bathroom proper so I could do my make-up while my husband was in the shower/etc. Only negative I can think of was the bed pillows. I didn't notice the small size of the four pillows on our King bed until after 1am so I didn't call for any additional - I'm sure they would have brought me whatever I wanted, they were very nice. Needless to say, the four little pillows #we nicknamed them 'Chicklettes'# didn't create the most comfortable sleep night. I would stay again but my lesson learned was to check out the pillows upon check in. October 19, 2012
Rated 2.0 out of 5.0 by LOUD Stay... Very disappointed I was very disappointed with our stay. I booked a room at this hotel because I was pleased with its proximity to vorious restaurants in the downtown area. That, of course, wasn't a let-down, but nearly everything else was. I surprised my fiance with a trip to Charlotte for his birthday, but we did not enjoy the hotel experience. I made sure to book a room early, and at an upper-level (which was an extra cost) because I wanted a good experience. However, we were assigned to a room directly across from the elevators, in an area that did not have carpeting like the rest of the hallways... instead it had tile. For that reason, every ding of the elevator and voice of people coming and going seemed to echo. We could hear everything. I was very confused by this because I had booked so early. Our room was very average. I did like the view of the city. But everything was somewhat low-end. Not horrible, though. The worst part of the night was at about 2 am. A large group of very drunk people began running up and down the halls screaming. We called down to the front desk, and they assured us that they would take care of the problem. But, they did not. Their screaming kept us up all night! For the price that I paid, I would have expected a LOT more. Certainly a better room... and at least a member of security to address the level of noise that night. I know that we couldn't have been the ony ones to call and complain about the noise... it was THAT loud. I will not stay at this hotel again. October 18, 2012
Rated 5.0 out of 5.0 by Great wedding destination My daughter's wedding was held on the rooftop. We could not have been more pleased with the quality of service, food, room, etc. Neither our family nor the grooms are from Charlotte, so guests from Minnesota, Colorado, South Carolina, and North Carolina stayed at the Holiday Inn Center City. Everyone commented on how wonderful the weekend was, and that was because the staff made sure all was well with everyone. We thank you so much for making a memorable event a truly relaxing weekend. Tabitha, the wedding consultant/planner, could not have done a thing different. She was on top of everything, checked to make sure things were going as planned, and when she told my daughter not to worry about anything that she had it under control, she absolutely did have all concerns under control. While staying there, many guests and relatives ate at Cafe Sienna. The food was enjoyed by all, from the breakfast buffet to the lunches. Please use us as a reference to any brides-to-be who may be thinking of making the Holiday Inn rooftop their destination wedding. Thank you all, again. October 18, 2012
Rated 2.0 out of 5.0 by Curtain issue I just don't understand why Holiday Inn uses the transparent curtain that I could see the light outside the hotel even at night, even after I closed the curtain. It was so difficult to sleep at night because I had a building in front of me that many of the offices did not turn off the light. Same thing happened when I visited Ithaca. I was lucky that I stayed on the first floor that the only light was the light from the cars passing by. October 16, 2012
Rated 2.0 out of 5.0 by Disappointing, to say the least My husband and I stayed at this hotel recently, during a business trip. We chose the Holiday Inn, because we have been Priority Club members for the past twelve years. We also chose the hotel because the reservation included breakfast for two, and complimentary shuttle bus service to the convention center. Upon checking in, we were told that they were out of Priority Club welcome bags and that the complimentary breakfast for two was limited to twently dollars per day, making it virtually impossible to eat for free. The shuttle bus was not available on several occasions because the driver "needed to make some extra stops". We ordered room service and both entrees were absolutely horrible. There was no counter space in the bathroom and the layout of the room made it difficult for two people to share the space. We had hoped to have a late check out, but were told that this would not be possible. To top it off, the morning of our departure, a letter was attached to my receipt, stating that I may be offered a survey about my stay and that if I were planning on rating any aspects less that excellent, to please let the front desk know. I did not feel as though this request was ethical or respectful of the survey process. As a business owner who also distributes customer satisfaction surveys, I would not appreciate anyone interfering and possibly skewing the results. Being a Priority Club member means absolutely nothing to the staff and our stay was nowhere near being a value. I would only stay at this hotel again as a matter of last resort This experience has certainly decreased my trust in Holiday Inn as a whole and consequently, I will now be another chain's loyal customer. October 15, 2012
Rated 5.0 out of 5.0 by Right at City Center Holiday Inn / Charlotte City Center is a very convenient hotel to the Time Warner Cable Arena - just 2 short blocks away. It is also just a short walk to Queen City restaurant (a wonderful BBQ place). HI is a very clean hotel with a roomy lobby cafe that gets you in and out quickly. The front desk staff were welcoming and helpful too. Highly recommended! October 7, 2012
Rated 5.0 out of 5.0 by Pleasant stay My 4 days stay was pleasant. The breakfast was super. October 5, 2012
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