Rated 4.4 out of 5 by 70
Rated 4.0 out of 5.0 by kuhnie Business Travel
Love the hotel and location. Excellent hotel staff. My only complaint is the WiFi service could be better with a stronger signal. The chairs in the rooms are uncomfortable seem to slant forward with a low back. Might look good but overall worthless when trying to sit and watch Tv.
June 25, 2013
Rated 5.0 out of 5.0 by Jcbhla Best hotel in the holiday inn organization !
Chavon was wonderful as well all other staff.
Rooms are always clean .
June 14, 2013
Rated 5.0 out of 5.0 by thbrown223 Excellent place to stay
This hotel was absolutely beautiful! The hotel staff were professional and accommodating. Rooms were clean and comfortable. The beds were extremely comfortable. There were several amenities available for all hotel guests. I will stay nowhere else when I visit Charlotte, NC.
June 9, 2013
Rated 1.0 out of 5.0 by awfulending Everything typical and fine until early morning call
Everything was typical about this stay and with the Holiday Inn Express up until an early morning phone call. The phone call came from a family member also staying there and not an employee to let us know that our vehicle and theirs and 18 others had been broken into!! Apologies were made but noone went out of their way to try and help the guests out. We had to go to them for brooms, trash bags (to cover windows), tape, and anything else that might have been needed. We even cleaned the glass up in the parking lot. Having a background in working at hotels, I would have thought that someone would have been out checking with the guests and seeing if there was anything that they could do to help out. Still concerned as to why the whole thing went unnoticed on night shift. Afterall, there are cameras and it was 20 vehicles total!!
June 7, 2013
Rated 5.0 out of 5.0 by haworth one of the best
One of the nicest Holiday Inn Express locations I've stayed at. Great room, clean, good location, great friendly staff. Thanks Nelly ! Only complaint was no bacon or sausages at breakfast. Would definitely stay here again.
June 6, 2013
Rated 5.0 out of 5.0 by 26runner Great Stay
The staff at this location was fast and friendly. Felt like I was at home!
May 29, 2013
Rated 5.0 out of 5.0 by AB05172013 Great location to rest
I came in for business at the Charlotte Motor Speedway All Star Race May 2013.
Upon checking in I met with Nadia, an attractive young lady with an infectious smile and personality. She made the check in process very smooth and passed lots of information about the hotel such as breakfast, etc without coming across as robotic. She is an asset to this location.
I enjoyed the stay and look forward to returning.
May 24, 2013
Rated 3.0 out of 5.0 by Zul0996 Internet Access is poor
the one big issue I had at this hotel was the Internet Access. In room access was terrible. Once you left the room it was OK. Connection kept dropping.
May 15, 2013
Rated 5.0 out of 5.0 by BenB Overall comfortable stay.
Had an enjoyable visit and stay. Planned to stay one night but added a second night with ease. Very professional and friendly staff.
May 11, 2013
Rated 5.0 out of 5.0 by birdlover1211 Welcoming and wonderful staff & great room & comfy bed!
I am never disappointed with my stays at this hotel. I have been there, fairly often, recently, and always have a great room, enjoy the staff who are very caring of me and the breakfast is great, too.
My visits are short & I am not there long, but I can't imagine staying anyplace else.
Thanks for a job well done!
April 25, 2013
Rated 5.0 out of 5.0 by BGMajor Awesome Location
This is a great location for business travel. It is close to everything.
April 21, 2013
Rated 4.0 out of 5.0 by NY14Life Happy Camper
I had a very comfortable and relaxing stay. Our room and bed was very comfy,modern and clean. I stayed at hotel with my family for 6 days and everything was good. The breakfast selection got a little boring day after day but overall it was great. I will stay here again
April 14, 2013
Rated 5.0 out of 5.0 by birdlover1211 Wonderful room and friendly and helpful staff.
I always feel so warmly welcomed when I arrive. I LOVE my "home away from home". My room was spacious, spotlessly clean and the bed was VERY comfy. Always enjoy the breakfast, too. The Sweet Shop has great offerings, some of which I took advantage of. I do feel like the staff are my friends, since I stay there quite often and know a few of them, by now, and one even helped me lift my suit case into my trunk. I can't say enough about my satisfying stays at this Holiday Inn Express. It's simply "new and nice" with a wonderful staff to put the "icing on the cake."
March 27, 2013
Rated 5.0 out of 5.0 by Ed62 Good place to stay, excellent staff
I was disappointed that we had no fridge. Clean and quite. Would stay again.
March 2, 2013
Rated 5.0 out of 5.0 by basketball52 Exceptional Staff
In thirty five years of travel with groups, I have never received more exceptionally excellent customer service. Shiovhan and the rest of the staff went out of their way to ensure that we had everything that we need.
Also,very, Very clean hotel
February 28, 2013
Rated 5.0 out of 5.0 by NCLefty Welcoming staff and well appointed room
We were warmly greeted and upgraded. We were warmly welcomed and that attitude lasted throughout our stay. We were identified by NAME each time we walked through the reception area.
Breakfast was above ave for the HIX and the dining room was large enough to accommodate all the guests.
Room and amenities were a plus for both nights. Other than a bit far out from the city, we will definitely stay here on our next trip
February 27, 2013
Rated 5.0 out of 5.0 by hfmichael43 Awesome Hotel over and over
I'm a business traveller and stay frequently at this property. Front desk, house keeping and food & beverage staff are friendly, welcoming and remember me!!! Customer service isn't that difficult to achieve with a staff like this at the Matthews, NC property. I've worked in hospitality jobs while putting myself through college and appreciate that it can be a very thankless job! Clean rooms and clean lobby too!!! Kudos to management and staff for getting it right at this location. I will be back!!!
February 27, 2013
Rated 5.0 out of 5.0 by PCquote Another 5 STAR Stay!
From arrival to departure, I enjoyed another great stay. This is the prettiest looking Holiday Inn Express I have ever stayed in and I have probably stayed at 25 of them nationwide. The design, amentities and staff are all excellent!!! Restaurants and shopping nearby and a short ride into the city.
February 17, 2013
Rated 5.0 out of 5.0 by Stew55 well worth it
We arrived in Charlotte for a funeral an had resevation at another hotel that turned out to be a dump, thanks to this hotel for having a funeral rate, they saved us. The staff was so helpful kind and caring. We had a wonderful place to stay, the room was clean and comfortable. The breakfast was more than anyone could as for. I would recommend this hotel to anyone.
February 15, 2013
Rated 5.0 out of 5.0 by Edward45673812 Great location and comfortable.
Clean newer hotel and the staff was great! Cracker Barrel next door was a plus.
February 4, 2013
Rated 1.0 out of 5.0 by Cherry123 Service was other the TOP
Service was outstanding from the moment of checkin in until we checked out. Rooms are spacious and clean. Beakfasst was also very good and a large variety of choices. I also enhoyed the swimming pool and exercise room. I intend to travel in the future and I will make Holiday my choice. The hotel representatives were both cordial and helpful and professsional.
January 27, 2013
Rated 5.0 out of 5.0 by Abbotte Fine Hotel
Fine hotel. Staff outstanding as are the beds. Rooms clean as a whistle. My only complaint is the "easy chair" is hard on the bottom and lacks comfort. The WiFi is strong and reliable. I stay regularly - on purpose.
January 23, 2013
Rated 4.0 out of 5.0 by donnathome Room is large and private
We stayed in our favorite room this time and the convenience
to the outside door is very nice. We aren't in our room much
since we're in town to visit family. The room is a nice size,
we enjoy the king bed. The pillows probably need replaced
soon as they're getting flatter. Our only complaint was the room above ours. I have no idea what they were doing up there-it sounded like jumping/dancing and it continued until midnight!
I wondered if they had a video game like Wii and were playing
it, but it didn't really matter. We laughed about it and managed
to ignore it, but it was kind of odd to hear so much thumping
for so long.
January 3, 2013
Rated 5.0 out of 5.0 by lonesometraveler Great hiousekeeping and front desk staff
My wife got ill during the trip. The front desk and housekeeping staff worked around us going tom the hospital and moving her around to keep the room fresh and clean...
January 2, 2013
Rated 5.0 out of 5.0 by Dlot45 Great all around service.
Service, room, and food were all excellent. I would recommend this hotel to everyone I know who maybe visiting Charlotte.
December 28, 2012
Rated 2.0 out of 5.0 by Busyman50 Standards Could Be Better
Was suprised to see both first shift and second shift front desk outside by front door smoking... The problem I had with this was they locked the front door open while they were smoking. While we were eating breakfast the lobby started filling with smoke so we returned to our room. Also needed a hour late check out (we are Priority Club) but 2nd shift front desk advised us that only 1st shift could do that but she would leave them a note. When I called down in the morning there was no note left but they did allow the 1:00 check out, which I ended up not needing. No Micro/ Refrig in rooms which was suprising.
December 7, 2012
Rated 2.0 out of 5.0 by Bill749 Lack of refrigerator/microwave in rooms
This should be a basic service for the target market share you are trying to attract.
December 2, 2012
Rated 4.0 out of 5.0 by unhappy4 nice hotel & best sleep
upon check in our level of priority club was not even acknowledged, we were checked into a base room with no upgrade until we asked if it was possible,we were not told about the hotel ammenities or breakfast times, it does not matter which holiday inn we stay at they only supply enough towels for 3 people when the bookingis for 4 people ,otherwise our stay was good, the beds were one of the most comfortable we slept on.
December 2, 2012
Rated 5.0 out of 5.0 by Teresa54 Best hotel in the world
My friends and I stay here every year when we go to the Southern
Living Christmas show. I have never had such great service from a hotel. If you are traveling to the Charlotte area you need to stay here. Everyone is so friendly. Treat you like family. Will be back next year.
November 20, 2012
Rated 5.0 out of 5.0 by Ppinky Comfortable Stay and Great Service
Room was nice and clean. The bedding was very comfortable and customer service was the best. The breakfast menu was nothing like I ever had before. The servings was great with many choices to choose from.
November 2, 2012