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Rated 4.1 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 outstanding customer service The room was clean and comfortable. What we were truly impressed by was the friendly and helpful attitude of the staff. I recommend the Charlotte University Holiday Inn to anyone traveling to the area. Only wished needed to stay longer so we could have checked out the pool and fitness room. July 25, 2014
Rated 5.0 out of 5.0 by Updated rooms and a fantastic staff I stayed at the Holiday Inn Charlotte University one night while helping a UNC Charlotte student move into a new apartment. Great location near everything, rooms updated with beautiful decor, great shower and bathroom with Bath July 24, 2014
Rated 2.0 out of 5.0 by Room Cleanliness I am a Priority Club member abd generally stay at Holiday Inn when I travel. I can only remember one incident (years ago) at Holiday Inn in Chicago, IL when I was not satisfied with the service. This will be the second time. My complaint is not having my room cleaned on a daily basis. I reported it to management after the first day and made a special request the next day to make sure my room got cleaned. Unfortunately, it did not get taken care of until my third request was made. I would consider this an isolated incident. I, therefore, would recommend Holiday Inns but probably not this location. July 23, 2014
Rated 5.0 out of 5.0 by Thank you for giving us above and beyond service Thank you for your superior service and your clean rooms. It was close to the Kiss Concert and close to other food areas. We were very happy with the room. Like always, Holiday Inn is always there for me. July 23, 2014
Rated 5.0 out of 5.0 by Nice place A nice place for the short stay I was doing using this hotel. I would recommend this hotel for friends and family. A good dollar for dollar value. The hotel has everything you need for a short stay of maybe a week or less. July 23, 2014
Rated 5.0 out of 5.0 by bed was extremely comfortable and i loved the color scheme! Excellent overall experience! The bed was extremely comfortable and I loved the color scheme throughout the room and the hotel! July 22, 2014
Rated 5.0 out of 5.0 by room The hotel looks great was very clean but my room had a meldrew smell so I ask for housekeeping come and spray it with freshner which they did right away July 21, 2014
Rated 3.0 out of 5.0 by Acceptable business stay This is an adequate place to stay for a business trip. The rooms are comfortable and functional. Would recommend looking elsewhere for food. Ordered room service from a very limited menu, which wouldn't be so bad if there were some lo-cal entries. Ordered a grilled chicken sandwich with a salad. Chicken sandwich arrived, no salad. Server recognized the mistake and returned with a salad with the wrong dressing. Both sandwich and salad were unremarkable. The highlight of the stay was the friendliness of the line staff; not so much the front desk, but the housekeeping staff, kitchen, maintenance staff, all were very friendly. The superstars are the women who work the Concierge lounge. Both Rachel and Kim were efficient and friendly, and worked hard to ensure that all customers not only were served, but had a pleasant experience. Kudos to them both. July 21, 2014
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