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Rated 4.4 out of 5 by 243 reviewers.
Rated 5.0 out of 5.0 Great visit! The Holiday Inn Charlotte University was a nice hotel. The room had ample space, the bathroom had a large counter (which is great for women), and it was very clean. The staff were extremely pleasant before and during our stay. I had booked and prepaid for a room to stay several days earlier, but when I heard we were going to get a blizzard on our travel day I reached out to the Holiday Inn to let them know what's going on and that I may have to re-book. I was afraid they wouldn't let me do that without incurring extra fees since I had pre-paid for the room. When I called, the woman I talked so said she understood our circumstance and that should would note our conversation in my file so that if I called back to re-book, that it would be OK to do. Once I found out we needed to re-book, I called the next day and talked to Katie the manager. She re-booked our room for later in the week without hesitancy. She said she saw the note in my file and was happy to make the change. That was superb customer service and it was much appreciated! February 25, 2015
Rated 4.0 out of 5.0 by good service service For Breakfast was just OK, otherwise most of the service was good, February 24, 2015
Rated 5.0 out of 5.0 pleasant stay We chose this hotel for our guests to stay for our daughters wedding. The customer service from the front desk and wait staff was excellent. Unfortunately the fire alarm went off at 5:30 a.m. The hotel was well organized and all the guests were out quickly, if it happened to be a real emergency everyone would have been safe. The following morning we had all our guests join us for breakfast to say goodbye to the bride and groom the hotel graciously compted the breakfast for the inconvenience of our guests the night before Couldn't have asked for better customer service it was greatly appreciated. Lisa February 24, 2015
Rated 4.0 out of 5.0 by Great location Overall the cleaniness and service were remarkable and the location is perfect for doing different things and not worrying about traffic. February 19, 2015
Rated 5.0 out of 5.0 Relaxing and Comfortable Stay Hotel was more than I had expected. The bed for me was super comfortable. I didn't even turn on the TV because I just wanted to sleep as I was so comfortable. the Fridge was a great size if storing food for a longer stay. Water bottles in the fridge was great as I woke up very thirsty in the night. Temp was great and I like that it could be controlled by a wall thermostat. Breakfast was great and very affordable if not included with your stay. Very friendly and helpful staff. Great experience overall and would stay again. The only complaint I have, and this is picking, the walls are thin and I could hear others talking on phones in the next room. It was hard to find anything wrong though. February 17, 2015
Rated 5.0 out of 5.0 by Very clean, very nice hotel. Wonderful hotel, just like most Holiday Inn's I been too. Has pretty much everything you need. Only recommendation would be to increase internet speed, and possible a little more equipment in excersise room. Other than that everything else was wonderful. February 15, 2015
Rated 3.0 out of 5.0 by Nicely appointed rooms for work Rooms are nicely appointed for the business traveler. Concierge level complimentary snacks are poor and only water provided except for Wednesdays. Breakfast on concierge level is continental. Several hotels in the area offer fuller breakfast and meals in the evening at this price point. February 15, 2015
Rated 5.0 out of 5.0 by Comfortable rooms and excellent staff The rooms at this location are very up to date and comfortable. Staff are very friendly and always helpful. I always stay at this hotel when in the Charlotte area working. February 14, 2015
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