Rated 1.0 out of 5.0 by WayneNJ Construction, Construction, Construction.
I was devistated when I arrived at the property to see almost the entire first floor under construction. No one told us or even discounted the price due to all the inconviences that we had to encounter. There are so many hotels in the area that if I had know the extent of the construction I would have stayed elsewhere.
I was appauled when I was sitting at the 4 seat bar, having a beer and asked where the rest rooms where and being told they are under construction and you have to go up to your room to use a rest room. Also the breakfast area, had one person working. I sat down and no one came to the table for 15 minutes. I got up to ask the person at the cash register if I could have coffee and he said yes be with you in a minute. 10 minutes later I got up and left. Terrible service.
Overall I would not recommend this property till the construction is completed and all the bugs worked out.
May 14, 2013
Rated 5.0 out of 5.0 by Jeff2007 Great Service
Hotel was very clean and service in all areas was good. Highly recommend.
May 10, 2013
Rated 3.0 out of 5.0 by Marsie It was ok, but nothing special
The room was fine, and the service at the desk was good. The breakfast service was lacking at first, but got a little better as more people came in.
May 9, 2013
Rated 4.0 out of 5.0 by hobbes4 Great Room, Disappointed with Service
We arrived to a lobby area in renovation that the hotel had nicely curtained off so as to remove the view of the work being done. Pleasant enough check in. Later in the evening we went to look for the ice machine and beverages. According to the book in the room it would be easy to find. After not finding the beverages, we went to the front desk. He proceeded to offer a limited selection of the smallest of bottles (10oz?) for a whopping $2. He explained the renovations caused the lost of the machines. $2.00? I think they should had been at cost but it appears that there is a profit to be made during inconvenience. I would go there again, just take my own beverages.
May 2, 2013
Rated 5.0 out of 5.0 by Randi2012 Great place to stay
I have stayed here before and each time is wonderful. The customer service was superb. I was a little disappointed when I got there because I was there to relax and I saw the hotel was under construction. However the staff got me on the fifth floor and the noise was minimal and didn't disturb my plans. Great place to stay and I would recommend it to anyone even with construction going on.
April 29, 2013
Rated 4.0 out of 5.0 by SarahCM Great potential!!
Even though I know construction is going on, I'm very ready for it to be over because I know the hotel is going to be beautiful. The staff is fantastic and friendly.
April 28, 2013
Rated 1.0 out of 5.0 by StillTired Loud Friday Night - Unable to sleep because of commotion
We stayed for 3 nights and the service for the first 2 nights was fine. We booked an extra night to be able to sleep after a long conference and leave early in the morning. There was an extended family or group of about 20 people on our floor being incredibly load. At 10 I called to ask the front desk to do something about it. I tried to sleep anyway. A little before midnight I was awakened because the group was getting on a party bus. I called the front desk 3 times to ask for help. The phone was on a recording and no one answered. I went downstairs to talk to the front desk. She asked me in a harsh voice if I wanted to move rooms. I didn't want to move in the middle of the night and it felt like she was blaming me for the problem of the noise. There was a kind security man who said he would check, but the noise continued. We ended up moving ( a very nice staff person helped us) and then around 2 or 3 there was a crying baby in the hallway - My guess is the group had gotten home from the party bus and now the baby was crying. It started to get quiet around 5 am but at 5:15 someone pulled the fire-alarm and everyone need to leave their rooms. After not sleeping all night long and needing to get home - we just took our bags and checked out. I would love a refund because myself and my mom (age76) did not get sleep. Thank you.
April 25, 2013
Rated 1.0 out of 5.0 by Tickedofftraveler Big disappointment
Trouble began on arrival with discovery of renovations in progress. I should have been warned. No business center. Elevators being repaired, dust and noise, etc. Then at check-in I'm told that besides my room fee you'd hit my card for an extra $100 should I charge anything. If I wanted to pay the surcharge in cash, I was told, I could get the money back upon departure, but would have to wait while someone checked my room. What kind of customers are you accustomed to? Breakfast first morning I ordered granola. Sorry, no granola. So I had a bagel. Next morning, again no granola, so another bagel. Only this time it was a raisin bagel and my bill for exactly the same meal was different.
Altogether an unhappy experience.
April 14, 2013