Rated 3.9 out of 5 by 65
Rated 5.0 out of 5.0 by a1velez Clean rooms and great customer service
Extremely friendly and helpful staff, We had a very good experience at this hotel. Great customer service Mark at the front desk was extremley helpful and answered every question we had. Also a good location no issues with parking. It was the perfect way to de-stress and relax after a long drive from Florida. Highly recommend this hotel and will most definitely stay here again next time we visit Charoltte.
December 3, 2013
Rated 5.0 out of 5.0 by TalkRadioGuy Excellent! Could not have been better.
Needed a hotel while working a conference in the area. I was a little concerned at the low rate being offered in conjunction with the conference but upon arrival was treated like I wish I was always treated at IHG properties. I would have preferred more choices on the breakfast bar but the food was good and readily available so I can't complain just because they didn't happen to have my breakfast of choice. Nothing to complain about here, an excellent stay. Great facility with excellent staff. A well run property.
November 24, 2013
Rated 4.0 out of 5.0 by Jose63 Clean rooms and great customer service
Hotel is a great place to stay. Great service, clean rooms, great security. Yet, area is surrounded by a rough neighborhood. Need to be careful what restuarants and stores you visit.
November 3, 2013
Rated 5.0 out of 5.0 by SarahCM Hotel FABULOUS.....I wish I could say the same for the food.
I have been this hotel before, during and most recently after the construction. The hotel is gorgeous and it truly reflects the experience and the staff there. But unfortantely, I was not impressed with the food. Also, the bartender was not the most welcoming and attentive.
October 28, 2013
Rated 5.0 out of 5.0 by JAMax2 Great visit
Stayed at this hotel for business. It is up to date and fresh. Good security as have to use key card to take elevator past 3rd floor. Cleanliness over the top. Overall, a good stay. Thanks!
October 21, 2013
Rated 2.0 out of 5.0 by Tammylee NO CONSIDERATION VERY DISAPPOINTED
My family and I stayed here for the Charlotte Nascar Race; the location was great! The trip was wonderful; until we woke up Sunday morning to a broken out side window in our vehicle and items taken. The staff did not seem overly concerned about the damage or the items that were taken. When the police officer got on scene; he had stated that this was the 3 weekend in a row that this had happened at this same hotel. When I asked the front end staff; they again did not seem concerned; and stated oh yea it did.
I stay at Holiday Inn’s all over; when booking hotel rooms for my employee’s working out of town that is also who I use. I will re-evaluate my relationship with a company whom employees show little to no concern of a bad situation of one of their guest.
October 16, 2013
Rated 5.0 out of 5.0 customer service is excellent
The staff is well dressed and makes a very nice appearance. They are friendly and eager to help. The rooms have been excellent, clean and furnished to make one feel very comfortable. Keep up the good work.
October 15, 2013
Rated 5.0 out of 5.0 by VictoriaTraveler They were super nice and food was excellent
Southern hospitality lives! Right in This Holiday in Charlotte. The executive floor breakfast was very nice and the front desk too.
October 14, 2013