Rated 4.1 out of 5 by 113
Rated 4.0 out of 5.0 by Linds18 Great Customer Service
Great customer service but room was not as clean as desired. Toilet was still dirty from previous guest.
July 10, 2014
Rated 5.0 out of 5.0 by andee65 Nice rooms and courteous employees
Really enjoyed our stay. The rooms were beautiful and clean. Every employee we came in contact with asked us how we were and if our stay was enjoyable...very friendly and seemed genuine. Would definitely recommend to anyone traveling in the area
July 3, 2014
Rated 5.0 out of 5.0 by AB05172013 Faantastic Place to rest
This location has been updated and is a wonderful location to sleep. It has the best staff in Charlotte. Too bad the food isn't provided like other Holiday Inns.
June 29, 2014
Rated 4.0 out of 5.0 by JJIHNSON0612 Great place for a reunion!
This where my family stayed for my sister's wedding and the hotel couldn't have been any more perfect. Great atmosphere, very accommodating staff, and easy to locate for out-of-towers. Also great shopping in the immediate area for anything anyone leaves at home. Really great hotel.
June 26, 2014
Rated 5.0 out of 5.0 by Russie Great service
Your entire staff was very friendly and helpful. We enjoyed our stay. We were with the Powerade State Baseball Games crew...and we had a great time. Enjoyed being able to get a nice breakfast every morning before going to games. Thank you.
June 25, 2014
Rated 4.0 out of 5.0 by klwill1192 Clean, comfortable room.
First impression wasn't great: the driveway and parking lot were not in good condition. And once again, person checking me in failed to acknowledge my IHG Gold status.
That said, the room was quiet, clean, and comfortable. The mattress was the softest I've slept on in quite a while.
This is a one-night business trip so I didn't have a chance to check out the lounge or restaurant.
June 24, 2014
Rated 5.0 out of 5.0 by Keith1645 Front desk staff are awesome!!!
Check in was fast and easy. Front desk staff did an outstanding job!!
June 22, 2014
Rated 5.0 out of 5.0 by Secondclimb First week stay
Thanks to the front desk for being so helpful at check-in.
Breakfast was fresh and tasty. The coffee and orange juice were of the best quality, not to mention the rest of the options available.
Rachel and Kim made the mornings and evenings very enjoyable and with good conversations. Very approachable staff with excellent service.
June 20, 2014
Rated 2.0 out of 5.0 by emeraldgirl Great first impression but...
First impression was a great one. Was greeted by a wonderful smile and efficient service. Then I got to my room. I suppose since it was at the end of the hall, the housekeeper just gave up on it. The bathroom was horrible, and the rest of the room just had a once-over. To be fair, I did not bring any of this to the attention of the staff since I was already tired and had undressed. Judging from the nice greeting I received, I'm sure it would have been promptly addressed; however, before assigning rooms to confirmed guests, please be sure they are in tip top shape.
June 19, 2014
Rated 5.0 out of 5.0 by Cheryl10 Very good experience
Very nice workers,comforable beds and great service.
My stay was prefect,no ptoblems.
June 18, 2014
Rated 5.0 out of 5.0 by Fran13 Extremely Clean Hotel
I would definitely stay at this hotel again. I was surprised at how clean
June 18, 2014
Rated 5.0 out of 5.0 by justme23824 Excellent Stay
It was a very relaxing hotel and the food was great!
June 18, 2014
Rated 5.0 out of 5.0 Good Overnight Stay
Very nice and relaxing. Air conditioner a bit noisy, but everything else fine.
June 17, 2014
Rated 3.0 out of 5.0 by scuffled Not good when at high capasity
Rooms not ready on time and guests sent to which ever room is available regardless of reservation.
June 17, 2014
Rated 5.0 out of 5.0 by michaelga117 First Week Stay
Enjoyed my stay and the staff were very nice. Ola and Carolyn were exceptional while performing their duties.
June 16, 2014
Rated 5.0 out of 5.0 by TravelGirl7 Perfect paradise following the race
Loved this very elegant Holiday Inn that wasn't far from the track and went away from traffic! The staff went above and beyond to make sure our every need was met and the pool was the perfect little bit of paradise following the sunny day at the track! If you want an elegant stay following an all day at the track...I highly recommend this one!!!
June 12, 2014
Rated 5.0 out of 5.0 by Grayson14 Brand new looking hotel for great price!
My husband and I stayed here for our wedding night because a lot of our guests were staying here. The hotel just recently had a renovation done and it is beautiful! Everything was very clean and new looking. The staff was very nice and quick. We were able to check out in seconds.
The only bad thing that happen was there was lots of hair in the eggs in the breakfast buffet. I used to work in a restaurant, so I understand sometimes stuff just happens. But we did not let that ruin our breakfast, they had a very big variety of stuff. I had bacon and a bagel and milk.
June 12, 2014
Rated 5.0 out of 5.0 by parisa Great experience
After a long day at work, it was too late for the long commute to home, stayed overnight. Great rest in a comfortable, quiet and clean room.
June 6, 2014
Rated 5.0 out of 5.0 by Charlotte friendly Great Service
Front desk staff were great. Made me feel welcome and answered all my questions. The bed was comfortable and I got the opportunity to relax while there, no hallway noise.
June 3, 2014
Rated 4.0 out of 5.0 by Peanut2 Staff and Hotel
The staff was very helpful Michael the House keeping manger was awesome w/ helping me w/ an issue I had Hotel was clean and great atmosphere
May 28, 2014
Rated 5.0 out of 5.0 by U.S. Marine, Jim Peace and Quiet
This was pleasant experience from the front desk to the appetizer to the nice clean and quiet room. The bed was very comfortable and the entire room was impeccably clean. I enjoyed my stay very much and would highly recommend this hotel to everyone.
May 27, 2014
Rated 5.0 out of 5.0 by Shari100 Awesome room, restful sleep
I was extremely happy to find everything about the accommodations from the staff down to the toilet paper great!! LOL ! The room was super clean and fresh. Plenty of towels and extras. The bed was comfortable and wifi worked great as well. After driving many hours and having to resume the road trip the following day - a good nights rest is super important. I will definitely look for the Holiday Inn and Express facilities on future journeys!
May 15, 2014
Rated 5.0 out of 5.0 by Tsoapf Comfortable & Clean
Great customer service! I was greeted with a smile and friendly warm service. I was also acknowledged as a platinum member. The room was fresh, clean, and the bed was excellent. The hotel location was close to plenty of good restaurants, university area.
May 4, 2014
Rated 3.0 out of 5.0 Only Average Property, but Expensive
This property is, at best, average, but unfortunately has some ridiculous charges associated with your stay. Local calls are $1 each - LUDICROUS!!! The onsite restaurant is ridiculously expensive for common ordinary fare. One redeeming factor, if you do not mind a bit of grease, it is next door to a Chinese buffet. There are much better properties in the immediate area for comparable rates.
This property has been put onto my employer's 'Do Not Patronize' list.
April 29, 2014
Rated 5.0 out of 5.0 by Pegaleg Great Facility
Exceptional Service, very comfortable room, will stay again!
April 18, 2014
Rated 5.0 out of 5.0 Really clean and nice
This place has a wonderful shuttle.Everyone was friendly
April 10, 2014
Rated 5.0 out of 5.0 by Jackie33202 Staff service
Concierge staff are top notch--they go way above and beyond
April 3, 2014
Rated 3.0 out of 5.0 by Kermit Z Wash Cloth
My stay was enjoyable and the location was convenient but there was one problem. There was a used, dried wash cloth from a previous guest hanging on my shower rod. Kind of gross! I'm not sure if I will stay at this property again
March 24, 2014
Rated 4.0 out of 5.0 by dgnr8ncguy Nice Hotel
Let me begin by saying that I enjoy staying at IHG hotels. Normally, I would steer clear of this side of town considering I used to live in the Charlotte area, but I figured for one night, I would give it a shot.
At 10 pm on a Saturday Night, we arrive in the parking lot to find a sizable group of people hanging out by the front door. I am not sure if their group had booked rooms at the hotel, or was there for other reasons. We checked in, and I was acknowledged as being a Gold Elite Member. I was offered 300 bonus points, to which I accepted.
The layout of the downstairs was very beautiful, and seemed very modern. As we went up the elevator, we noticed the different floors were beautifully decorated. We arrived to our room, and found it to be very clean and having a modern look. You can tell the hotel has been remodeled somewhat recently. The bed was very comfortable. I had one of the best night's worth of sleep on that bed.
The breakfast had options, such as ordering from the menu or going with the buffet. The buffet options reminded me of a previous Holiday Inn stay while I was working in Florida, but the restaurant area was very clean and modern. The staff was extremely friendly and welcoming.
Overall, I enjoyed the stay there. It is worth getting bonus points for the stay.
March 18, 2014
Rated 3.0 out of 5.0 by Echeban understaffed, poor breakfast
The front desk was understaffed all the time, day and night. I could not get any help without standing in line for a long time each time. They did not have a map of the area. It is far from downtown.
I prepayed for breakfast--a mistake. The buffet is no better than a Holiday Inn Express, in fact worse because you cannot toast a bagel yourself and need to leave a tip. The omelets looked and tasted like burritos. I was offered a choice of only cheese, or only meat, or only veggies. No mixing. An egg shell was cooked first, then rolled with the filling of choice like a burrito. Horrible. The cook discriminated racially. She was curt to me but easy to strike a conversation with the man behind me in line--he was of the same race as she was. Their conversation was lively--I was able to learn that she had been in NC for 12 years, etc. I got only "cheese, meat, or veggie". Same situation every morning. There many restaurants nearby where you can go eat: McD, ChickFillet, Applebees, etc. I was NOT greeted as a Priority Club Member.
March 18, 2014