Rated 3.9 out of 5 by 71
Rated 4.0 out of 5.0 by gapfader Free breakfast, toilet paper, washclothes
Our breakfast at 9:00 AM, (2/22/14) was ice cold. The breakfast on the 7th floor on (2/23/14, 9:00 AM) was a total disaster. The room is entirely too small for this, there was no preparation or facilities to keep up with the guests coming in, and the food was ice cold. One of the guests barfed right outside the door upon leaving. You could use an upgraded toilet paper in the rooms as it reminded me of the cheap stuff I got while in a cancer hospital, and 4 washclothes instead of 2 would have helped (one for the morning, one for a shower for 2 guests). Those are my complaints. My compliments go to the staff that did a great job in trying to correct the food problems as best as they could, and handled our transportation service to the airport with a shuttle recommendation. Some sausage gravy for that breakfast would get you a far better review as I highly expected to see it coming from the upper midwest! Over all- 4 stars.
February 27, 2014
Rated 4.0 out of 5.0 by Sassy Serts Awesome staff
I enjoyed our stay there imnmensly, the staff was very personable and always went above and beyond the call.
The only thing and it was not the hotels fault was the kitchen they were working on a new freezer so a lot of the food was not available when ordered.
The only other problem was the hours of the restaurant and what was said in the guide in the room were two different times. Be sure to check with front desk as to the correct hours.
I would go back to stay there again.
February 13, 2014
Rated 5.0 out of 5.0 by Saint Edward Eagle Great place to stay!
Great place to stay, I travel to Charlotte two to three times a year and will stay there every time.
February 2, 2014