Rated 4.2 out of 5 by 266
Rated 5.0 out of 5.0 by GPatel JJ is the best!!!
JJ at the desk at Check in is amazing. He always goes above and beyond the call of duty. The girl that was working with him on the second shift Saturday, March 22 was great as well. I forgot her name though.
March 26, 2014
Rated 5.0 out of 5.0 by seemcgee Great
From Valet check in to front desk, staff was cordial and made you feel welcome. Great breakfast as offered, the next morning.
On checkout, offered directions by Valet without even having to ask.
Great experience all the way.
March 19, 2014
Rated 5.0 out of 5.0 by GPatel Great Location and Staff
The staff and location are great for Uptown Charlotte!!!
March 19, 2014
Rated 5.0 out of 5.0 by Mrs.Hyman Another Great CIAA
My past stay at this Holiday Inn Downtown was great. The entire team was great they were all so helpful. the nice little front desk girl helped me with my luggage and jj made me laugh and treated us like old friends. The buffet was great. I was happy to see fridges and microwaves in all of the guest rooms. I come every year and they never fail to disappoint. Even after all these years im still very satisfied with the service i receive at this hotel.
March 18, 2014
Rated 1.0 out of 5.0 by UnhappyWithCharlotte Beware! Awful Staff!!! Terrible Experience!
The quality and cleanliness of the room was completely mediocre. However, the staff allowed someone who was not staying in my room to set a wake up call for my room! When traveling with 2 young children (3 & 1) this is one of the worst things that can possibly happen. When I confronted the front desk about this, they defended their actions and refused to accept any responsibility for the situation! They even yelled at me for being upset!
I will NEVER stay at a Holiday Inn again and would highly discourage anyone from ever staying at this particular location. There are many other hotels in the area that offer better amenities and a much more competent staff.
DO NOT STAY HERE!!!
March 18, 2014
Rated 5.0 out of 5.0 by happydee23 great service
Exceptional service, clean, friendly and great vibe and environment! Highly recommend this facility while in the charlotte area.
March 13, 2014
Rated 5.0 out of 5.0 by AdrianE “Fantastic room, great view, centrally located”
This hotel is is centrally located. We love to just be able to walk out and be able to walk around to different restaurants and sights. The lobby is extremely impressive with a lot of charm. Staff was extremely accommodating. The room was very clean and the layout was well done.
March 10, 2014
Rated 5.0 out of 5.0 by Beefy50 Service service service
I have been staying weekly for over 6 months and always receive great service no mater what the request, toothpaste, shaving cream, recommendations for restaurants. And always Comfortable beds, plenty of pillows, refrigerator, microwave, coffee maker, everything you need in the rooms.
March 9, 2014
Rated 4.0 out of 5.0 Good Hotel
Good hotel, front desk staff are great. Centrally located to downtown. Only negative is that street noise was very audible 11 floors up and soundproofing between rooms is not so good.
February 28, 2014
Rated 5.0 out of 5.0 by Michelle! Great staff and comfortable beds!!!!
I truly enjoyed my stay! The staff really made sure I enjoyed my birthday celebration. The "no-cover" passes to the local clubs/bars were a big help! And so was the no-charge shuttle. Aside from the fact that the restroom needed some work, I look forward to staying at this hotel again in the near future! Thanks Nicholas, Dantay, JJ, and the night staff (whom I do not recall their names)!!!!!
February 27, 2014
Rated 5.0 out of 5.0 by NBA fan Convenient location
Close to everything downtown. Fanny at the front desk was fantastic!
February 23, 2014
Rated 3.0 out of 5.0 by frichris My go to place
I travel to CLT quite often and this is my go to hotel... This trip was not the best, the night manager was extremely rude and unaccommodating. I will however go back as the rest of my stays have been great. The location is great, the hotel is quiet and clean and the bar serves a fantastic chocolate martini.
February 8, 2014
Rated 3.0 out of 5.0 by January 2014 Business Travel
Overall, I have enjoyed staying at this hotel in the past. However, when I stayed there last week there were some disappointments.
I was on the 15th floor away from the elevators and other usual noise suspects. Sleeping was a challenge though as a result of doors slamming up to about midnight and starting again at about 6AM. Guests, really??? Do you who door slam actually enjoy hearing that frequently? Please, next time you are in a hotel, consider gently shutting a door. Thinking of others is common courtesy where I come from. While an establishment cannot control all guest behavior, the HI could put governors on the doors. Good news is that I flew home and was able to sleep for 12 hours.
Being in Charlotte for restaurant week, it was impossible to get in the hotel restaurant on Tuesday night. After a long day at work, I wanted nothing more than to grab dinner and relax. Room service was not my desired choice as the total bill is generally above company policy and a glass of water or soda cannot be refilled. Had I known that the restaurant was taking reservations, I would have made one when I checked in on Monday night. That tidbit would have been nice from the front desk.
January 30, 2014
Rated 5.0 out of 5.0 by MrsCoughtry great place
my first time at this hotel and my stay was excellent the bed was so comfortable and I really enjoyed all the pillows. the staff was friendly and the restaurant serving excellent meal it was perfect for what I wanted for the weekend and I will come back and visitthe next time I'm in Charlotte.
January 29, 2014
Rated 4.0 out of 5.0 by han_lo89 Great Hotel
This hotel is great! Whenever I come to Charlotte I always stay here. It is in a good location and the staff is excellent. Make sure to check out the pool and gym--it's on the roof!
When in doubt in Charlotte stay at the Holiday Inn Charlotte-Center City!!!
January 28, 2014
Rated 4.0 out of 5.0 by dustyNCEL Great location and friendly staff.
Great location central to many restaraunts and places of interest in Uptown Charlotte. I was able ot walk to anything I needed. Room was clean and comfortable.
January 27, 2014
Rated 5.0 out of 5.0 by Ms Nikki Great Expectations
I had a fantastic stay. The staff was on the money. They were attentive, pleasant, & down right nice! The hotel was clean, and in order. The room was nice & clean. I would definitely stay again!
January 26, 2014
Rated 5.0 out of 5.0 by Malone24 Wonderful Stay
I really enjoyed my stay at the Holiday Inn Charlotte- Center City. I went to a wedding and I was treated with the best serve ever. The room was very comfortable and clean. When I return to Charlotte my next stay will defintely be at the Holiday Inn Charoltte-Center City.
January 22, 2014
Rated 5.0 out of 5.0 by Tdredding Excellent customer service and comfortable beds
I enjoyed my stay at the Holiday Inn Center City in Charlotte N.C. on 1/9 through 1/12/14. The staff was excellent, the bed was comfortable and I look forward to another stay in the future.
January 15, 2014
Rated 4.0 out of 5.0 Good place
I liked the overall experience. The staff was extremely friendly and knowledgable. Staffs were always willing to offer guidance or shuttle us around in uptown since the weather was chilly. The only bad thing about this was the loud heater/ac unit in the room. It is pretty loud and seems outdated. However, it did keep us warm since it was cold while we were there.
January 12, 2014
Rated 3.0 out of 5.0 by Jetsen Bowl game
Well, we decided to stay up town to enjoy some dinning and night life after seeing the play Book of Mormons, what we didn't know when I book 2 months earlier was that the Belk bowl was in town along with a ton of young college party go'ers from Cincinnati who after getting there butts kicked decided to party all night in the hallways of the hotel. Security tried to control them and after 3 am finally got it under control. The hotel comped me some extra points and said their were sorry.
Better luck next time.
January 1, 2014
Rated 4.0 out of 5.0 by Citygoer86 Great staff, nice room, terrible odors in common areas!
The staff at this hotel were not only helpful but extremely friendly in doing so. The room was also very nice and clean; my only feedback would be to work on eliminating the marijuana odor in the hallways. Additionally a better pass thru from the parking garage to the hotel. Overall, super positive experience!!
December 30, 2013
Rated 5.0 out of 5.0 by MongoSC Excellent Value
The Holiday Inn Charlotte-City Center is an excellent value for a prime downtown location. They are walking distance from all major sporting events and businesses. The hotel itself is one of the nicest Holiday Inns I've stayed in. I actually asked the staff why they're not a Crown Plaza; it's that nice. This was our third stay, and once again I highly recommend it.
December 30, 2013
Rated 4.0 out of 5.0 To go cups
I stayed just one night and it was good. I believe if to go cups for coffee were in the room for guests that leave before breakfast opens would be so much better. Also if I'd conducted better research I would've stayed in a less expensive location. That room was not worth the price paid. Oh well. I will always still think of Holiday inn first before any other brand.
December 28, 2013
Rated 2.0 out of 5.0 by Travelingcritic Not to concerned
Staff is not customer focused. Needed a spoon so I called the front desk and they sent me to the restaurant. I stood 10 minutes at the host desk only to be ignored by all workers including the manager. After I insisted for attention I was told that they could not spare a spoon. I advised the front desk and all they came up with was "sorry" (really!?!). Asked for a late check out and was told "No" then finally agreed to 30 minutes after I let them know that house keeping knocked at our door 3 times (not exaggerating) at 9a, 10a and 1015am. Room next door even yelled at them after the second time (obviously their policy to get everyone out 3 hrs prior to check out). Finally, ready to check out ? Well don t be in a hurry because they will ignore you, pretend that they are attending to important paperwork while you wait.
December 18, 2013
Rated 4.0 out of 5.0 by Sam10032 Easy comfort and good location
Friendly, helpful and convenient hotel. Not in Epicenter which is a plus, but only 2 blocks away. I like this place. Have stayed there at least 6 times.
December 9, 2013
Rated 5.0 out of 5.0 by Indy422 Great and Friendly Staff
The staff was great and the overall hotel was great....except the pillows!!!
December 5, 2013
Rated 5.0 out of 5.0 by RocsiB Comfortable bed and convenient service.
I enjoyed my stay at the Holiday Inn Charlotte. The location was in the center of uptown Charlotte which made it convenient for us to walk to museums, fine dining and other attractions. The king size bed was very comfortable. I did not experience any back problems the next morning. The only one thing I did not like was that the 8th floor room we stayed in did not provide much of a view of the city..our view was the parking garage. But overall, we enjoyed our stay at the Holiday Inn.
December 4, 2013
Rated 5.0 out of 5.0 by RaRaz2011 Very nice!
The room was very clean! The bed was so comfortable! We thoroughly enjoyed our stay.
December 3, 2013
Rated 5.0 out of 5.0 by Gwen1515 Great Experience
From start to finish, this hotel was great. It was obvious that it was renovated because it did not look like any other Holiday Inn I have ever been to. The staff was great. I will be back.
November 24, 2013