Rated 4.1 out of 5 by 160
Rated 4.0 out of 5.0 by Rob012 Great value
This is my second stay at this hotel chain. Everything was great.
Staff was very helpful.
May 20, 2013
Rated 4.0 out of 5.0 by Moejo Clean room and friendly staff
I enjoyed my stay. My niece was getting married there on the roof and if was beautiful. The room was clean and the staff was very friendly. I would stay there again.
May 20, 2013
Rated 4.0 out of 5.0 by Import13 Great location
The location of this hotel is great. Guest are in walking distance of museums, the arena, restaurants, and bars. Front desk staff were average. However the restaurant servers and food are top notch. We will definitely come back for breakfast or dinner when visiting Charlotte. For the price, my fiancé and I expected a more comfortable mattress and up to date AC unit. The current unit left the room feeling damp. Not something one would expect given the price and decor. Overall it was an okay experience.
May 19, 2013
Rated 3.0 out of 5.0 by ElProfe Noisy AC, uncomfortable bathroom
Normally not a Holiday Inn fan, spent three weeks at this hotel for work (had no other option). Staff was friendly and helpful, but hotel amenities and accomodations overall were not good. The AC unit in each guest room is very noisy, and I had to turn off to be able to sleep. Bathrooms are not comfortable and some rooms have toilets that only kids can use. No sound barrier, as I could hear everything that was going on on the hallway, including the ice and vending machines that woke me up anytime someone used them. Gym was outdated and had limited number of machines. Location was very convenient, but overall experience was not good.
May 15, 2013
Rated 2.0 out of 5.0 by y2kzx9r Hotel is not Handicap Friendly
Hotel does not have their own parking facility. They do offer Valet, but that is against my companies policy, and as it's their vehicle, self parking is the only option.
The problem is, I was on crutches, and the hotel uses a public parking facility next to the building without any access other than walking about a 2/10 of a mile. This is incredibly inconvenient as you can imagine on crutches, and even more difficult with luggage.
The hotel has been redone poorly in my opinion, especially considering price/value ratio. The bed was comfortable, but the a/c was incredibly loud (if you are a light sleeper, don't expect deep sleep).
I would recommend staying away from this property because:
-Parking ($16) - walking with luggage to hotel
-handicap access - it's difficult at best
-Amenities - remodel was basically putting lipstick on a pig, they made it look good, but underneath the infastructure is dated.
To sum, will 100% not stay at this hotel in the future.
May 15, 2013
Rated 1.0 out of 5.0 by LMP13 Poor experience
We were leaving Sunday morning to return home. Sleeping on Saturday evening was impossible due to the unruly guest that was in the room next to us. After 2 hours, we called the front desk to ask for someone to come up and speak with the guest. Security came up indicated that there was a complaint due to the noise and left chuckling to each other. The noise continued. So we were forced to leave at 4:30 am, somewhat earlier than planned. And when we checked out at the front desk, noone seemed to care about our unfortunate experience. There certainly are many hotel choices in Charlotte and this would not be one of ours again.
May 9, 2013
Rated 3.0 out of 5.0 by 44333 Noisy & Unwanted
Check in experience not the best. After clerk asked for card and photo ID, she immediately told me if I smoke there is a clean up fee (I don't smoke and reservation note stated I must have non-smoking room), if I check out early a $50 fine, if I steal or break something I agree "in advance" to a $100 hold on credit card before swiping. Talk about feeling unwanted. Forget priority gold status, more like "fools gold". Manager happy hour was cheese cracker and some unknown hot appetizer. Free wine was ok. Breakfast equally lousy - no hot water for tea. Incredibly noisy room location. I asked about upgrade when I checked in and drill sargeant at desk assured me it was an upgrade. Ha. ha. Right next to elevator - doors slamming all night, people very loud waiting for lift, tile floor heard every roller bag and shoe. Could not use AC, sounded like a truck engine all night.
May 7, 2013
Rated 3.0 out of 5.0 by Robert143 Little Things Matter
Overall the hotel was nice, but not great . . . even though it could be!
Little things matter. I was on the 9th Floor with no view to speak of. However there was no way to "darken" the room so at night there are lights from surrounding buildings and forget about trying to nap during the day with the sunlight pouring in.
I ordered room service, just a burger and fries . . . no salt or pepper
I had left some change, just a couple of dollars or so, on the desk along with some paperwork. When I returned to the room it seems as if housekeeping must have assumed it was their's cause it was gone. In the scheme of things no big deal, but it kinda of made me uncomfortable.
Lastly, the stools at the bar are just a little too short. I am 6' 1" and I found myself reaching "up".
Staff was extremely pleasant and helpful and the overall cleanliness was good. The location was close to lots of restaurants and the Convention Center. With just a little "tweaking" this could be a Five-Star property.
May 6, 2013
Rated 4.0 out of 5.0 by 51Bob THE down town place to stay.
This was our first time to stay at the Charlotte-Center City hotel. It was our choice because we were attending an event at the Time Warner Center that seemed to be close by accouting to the Google maps. Well, it is very close, like a five minute walk, so we would say this is the place to stay if you are going to the Time Warner Center. Using the GPS it was a little confusing on getting to the right entrance to the hotel, but we found it. Parking like most places in any city require a little work, but we handled it. Had dinner at the resturant and the food was very good and visited the bar later and that experice was good also, but I thought the drinks were just a little pricie. At check in we were given good instructions on parking, getting to the Time Warner Center, etc. and given a little bag of goodies. We were on the 14th floor and it was very quite, with the exception of the roar of the throught the wall HVAC system. Lots of places use these units and they nearly all make more noise than you are use too. Room was clean and comfortable. When I was attempting to make an on-line reservation I noticed the room rate actually increased two times so I called to make the reservation and for sure the rate had jumped up. I think this was due to the even at the Time Warner Center. I know these is a standard practice but I really don't care for it. The room was nice and was exactly were it needed to be but was not worth the price. Bottom line, we had a very good experience and would (and most likely will) return.
May 1, 2013
Rated 4.0 out of 5.0 by Ostrich Wedding at Charlotte City Center
The staff did an excellent job accomomdating guests and organizing the rooftop wedding. Only a couple of things - the ice maker on our floor did not work and there was no signage to indicate where to find another one.
room service food was not good - (pulled pork sandwich was fatty )
However, the overall cleanliness and service were excellent. Room and view from room were lovely.
Highly recommend MERTZ on ground floor. yum
April 30, 2013
Rated 4.0 out of 5.0 Center City Comfort, Convenience
Smack dab in the middle of it all! Easy walking to great restaurants and pubs. Plenty to do in the evening with theaters and bars with live entertainment nearby. Even the NASCAR Hall of Fame is a short walk away.
Now for the downside. The bed in our room was sorely in need of replacement. We got into bed and rolled directly to the middle! The pillows were all too thick and both my wife and I got neck aches.
April 25, 2013
Rated 5.0 out of 5.0 by Panfilo Customer Service and Location
Frontdesk acknowledged that I was a PriorityClub member and thanked me for chosing their location - excellent. Frontdesk provided clear instructions about WiFi access and about parking in the facility next door and the parking validation process - excellent. Frontdesk offered complimentary gift as a PriorityClub member - excellent. The room was spacious, modern, and clean. The bathroom was very good. The location was great. I would definitely stay at this location again.
April 22, 2013
Rated 5.0 out of 5.0 by Kris52 Comfortable bed and great pillows
Love everything about the hotel, but the coffee machine in the rooms is terrible. Tastes bad, and is old fashioned. Wish there was a Kerurig in the rooms, because every cup would taste fresh.
April 20, 2013
Rated 4.0 out of 5.0 by runmarathon Nice Location
This is a nice location for business travelers. However, it is difficult to control the air conditioning in the room. The air conditioner is very noisy, and there is a huge gap under the room door that let the light in. The Concierge Lounge is really a great place to grab a quick snack after work, and for breakfast. The staff is very accommodating. I did request Concierge Level room, and got an adjourning room. While there was no issue, I do not care for those rooms. I arrived well before check-in, and my room was ready, so I was able to check in and unpack before going into the office. I am a Priority Club member.
April 16, 2013
Rated 4.0 out of 5.0 by Safetyman1 Good place to stay
Nice place to stay, everthing you need is within walking distance. The staff is good and the hotel is nice.
April 15, 2013
Rated 2.0 out of 5.0 by KELLYSD2 The bed was comfortable
The staff working at this hotel was less than friendly they made my wife and I feel like they were inconvenienced by our presence I would not stay there again. We used points to pay for the room which means I stay at Holiday Inns often...at least I used to.
April 11, 2013
Rated 5.0 out of 5.0 by Bob488 Great Hotel Experience
I'll recommend this hotel to anyone looking for good value and superb service in downtown Charlotte. The only down side was the amount of light from the street that came into the room at night because the blinds don't close. I still slept well and appreciate the extra care taken to make my stay great.
April 10, 2013
Rated 5.0 out of 5.0 by elsshoe Great location
Love this hotel, great location to walk places. Great staff, rooms, pool. The parking is a bit expensive otherwise, excellent.
April 4, 2013
Rated 4.0 out of 5.0 by sharong good service
the hotel was convenient if you are visiting downtown. i was surprised that there was no stores for shopping. plenty of restaurants. the staff was great. i felt the room was very expensive--the lavatory was way to small.
April 2, 2013
Rated 2.0 out of 5.0 by jjsc LOUD
Too loud. Restaurants and bars around the hotel kept us up every night from 11pm-3am. One night there was a saxaphone that sounded like it was right outside our window. This location is too noisy!!!
April 1, 2013
Rated 1.0 out of 5.0 by Chris2358 Inviting Lobby
I was very disappointed with my stay at the Holiday Inn Center City downtown Charlotte, NC.
April 1, 2013
Rated 3.0 out of 5.0 by TJ26 Small rooms
While this hotel was clean and the staff very friendly, this hotel will not be my first choice when returning to Charlotte. The rooms are tiny. There is no refrigerator. The vanity(which many others have complained about) is very small and inefficient. The television stopped working day 2 and maintenance came right away to fix it. The pillow selection was nice but the heater was loud. The hotel served it's purpose, but I did not find the room comfortable at all.
March 29, 2013
Rated 4.0 out of 5.0 by BusinessTravelerMarch13 Quiet, but service was just OK
The best thing about this hotel was the doors. Unlike most hotels, these doors didn't make any noise when closing, so you didn't hear doors slamming all night and morning as people come in and out. Got really good sleep. It is also nice to have a parking deck attached to the hotel, but you have to walk outside to access it.
Downside - The guest service could have been better, and no free breakfast.
March 27, 2013
Rated 1.0 out of 5.0 by RuinedWeekend Horrible experience with staff!
The staff is not professional nor cares about their guests. They are more concerned with having their own good time. I had a special weekend planned for me and my husband. The hotel front desk ruined the surprise gave my gift to my husband.. (I didn't even get to give it to him, they DID) It was by far the worst hotel experience I have ever had. Thank you for ruining my weekend and the surprise!
March 27, 2013
Rated 2.0 out of 5.0 by bankska11 Not too impressed...
I was in town for a conference. I was expecting something much better than this considering the location, which was about the only thing desirable. The gym equipment was some of the worst I have ever seen. I'm surprised they even let people use it. The parking situation was pretty bad; you had to walk a long way to get to the parking garage. The beds were hard. The staff were friendly, however at check-in, the guy mentioned my Platinum status but said, "sorry I can't upgrade you, we are really busy, but I'll take care of you next time". There will not be a next time.
March 18, 2013
Rated 5.0 out of 5.0 by PEADB Great Service and Location
This was my stay at this location but I am glad I pick this location for my business trip. Staff was very polite, friendly and helpful. I was recognized and thanked for my Platinum Elite Ambassador status. Being upgraded to a suite make my stay comfortable for both work and relaxing. The hotel is convenient to great restaurants and local attractions. I stay at a lot of IHG hotels and this one was a shining star. I will definitely stay here on my next trip to Charlotte!
March 14, 2013
Rated 2.0 out of 5.0 by Justin9a7 Good until my bill arrived
First let me say it is a nice hotel in a great location in downtown Charlotte. The room was clean and I was upgraded for being a platnum menber so all of that was very nice. It was weird having the sink outside the bathroom but it was doable. Cafe Sienna had a nice lunch buffet and I ate there ten times at least and wasn't dissapointed with the food. The staff was never their strong point, I always felt like they were to busy to help or answer questions, and maybe they were. Recently I received my credit card statment and noticed I was double billed for my 18 days of parking. I called once and she couldn't even find the parking and said I would have to copy the credit card receipt. I am not a lier and don't like being accused of one. Then she said she would take my contact information and have some one contact me on Sunday or Monday. I called on Saturday. Sunday and Monday came and went no call. I called back Tuesday and talked to an accounting individual who found the double bill but couldn't help me. Said I need to have that person call me. More waiting. I understand people are busy and there are things that some people can and cannot do, I just wish they would atleast keep their word when they tell me something.
March 12, 2013
Rated 5.0 out of 5.0 by BonJoviFan1976 Clean, comfortable, and friendly staff
Perfect place to stay if going to an event at the Time Warner cable arena! The staff was super friendly and the room was clean and comfortable. Would definitely stay again!
March 11, 2013
Rated 4.0 out of 5.0 by Cincinnati Fitness equipment/room poorly maintained
Given the small size of the fitness room relative to the hotel size, it seems it would be easy to maintain the few work out machines that you offer. One of the two bicycles was broken and the other had a broken handle, making it very difficult to operate. The other cardio machines were usable but showing their age or their inferior quality (they did not feel stable). Thanks for noting this.
March 11, 2013
Rated 5.0 out of 5.0 by Skip433 Always Great
I stay here several times a year for meetings in Charlotte and it is always a pleasant experience.
March 10, 2013