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Rated 4.2 out of 5 by 108 reviewers.
Rated 5.0 out of 5.0 Comfortable bed and great service Although you could tell this is an older hotel, it was well-cared for and clean. Our only disappointment was that there was no complimentary breakfast as in other hotels in the IHG group, which we knew about when we booked. We will definitely stay there again on future trips to Charlottesville. July 29, 2014
Rated 4.0 out of 5.0 Eason Birthday Party the staff at the hotel was polite and very attentive to our needs. I would recommend this location to anyone. Other than no exhaust fan in the bathroom my stay was pleasant. July 29, 2014
Rated 3.0 out of 5.0 by Great location, clean hotel, friendly staff The location was excellent with easy access to stores and restaurants, although a car is needed to get around the area. While the hotel looked dated from the outside, the lobby was modern, bright, and clean. The rooms were not new, but were also very clean. The hotel staff was friendly and helpful. My only complaint was that the beds were not comfortable and seemed to be due for a replacement. I will stay at this hotel again and see if I can get a room with a more comfortable bed. If not, then I will not stay here again. July 28, 2014
Rated 4.0 out of 5.0 by Comfortable Bed and soft pillows The king size bed was very comfortable. I was exhausted when I arrived and easily fell asleep and slept well. The coffee maker was easy to use and I enjoyed the coffee. This location is close to the University of Virginia, and was a convenient place to stay while my son attended Orientation. It is also close to shopping malls and restaurants. I could not access the internet. The hotel offers free wifi internet access but I was unable to figure out how to connect to it. I called the front desk and they told me to press the wifi button but I have no idea what a wifi button is or where to find it. I wasted 45 minutes trying to get connected before I gave up. This was frustrating. The hair dryer only worked intermittently. July 27, 2014
Rated 1.0 out of 5.0 by fir conditions of bed Terrible customer services this is as long as I need it to be July 26, 2014
Rated 5.0 out of 5.0 by Great location and value We were vacationing in the Charlottesville area and loved the location of the hotel as it was convenient to downtown and the UVA campus and within 15 mins of Monticello. The rooms were clean, comfortable and quiet. My only wish was that it would have a hot tub! July 20, 2014
Rated 5.0 out of 5.0 by Nice Very nice reception staff. Clean, spacious, indoor pool area is very nice as to not have to be outside in the burning sun. Great night's sleep... would recommend to anyone coming through Charlottesville. July 19, 2014
Rated 4.0 out of 5.0 by some problems I usually stay here while in Charlottesville because of it's proximity to work and restaurants. However, although I pay for plan that includes breakfast, I have to argue with the staff to give me the breakfast vouchers. They are only willing to give one each day of the stay instead of 3 up front. I don't know why, but I end up waiting at the desk unnecessarily while they are checking someone in or out or something. I am usually in a rush to eat and get out to work. Also, the tubs do not drain and they fill up while I am taking a shower. Further, on my last visit, brown water came out of the faucets for a good 10 minutes. I am glad that I didn't have my toothbrush under there. The shower curtains are not wide enough and the curtain opens on one end or the other, usually ending up with water on the floor. The restaurant staff is wonderful. The front desk is not always so friendly. July 16, 2014
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