Rated 4.3 out of 5 by 201
Rated 3.0 out of 5.0 by TerryH77 All Holiday Inns are NOT created equal
I chose this Holiday Inn because I have stayed at Holiday Inns all over and always select them first if I can. I assumed I would be able to get more rest at this hotel as opposed to some of the motels closer to the UVA medical center. I was wrong. I understand the hotel is undergoing renovations, but there are deficiencies in the quality of the building for which their renovation plans did not include. The hotel was clean and the housekeeping staff was nice. The food quality and service in the restaurant were more than adequate and prices were reasonable. However, management needs to focus on training and retraining the front desk staff. First, they need to be on the same page as the UVA Hospital with the hospital rate. The social worker told us one price but then the night clerk told me a higher price. The next day, another clerk quoted the same as the social worker. I ended up getting charged for the room twice, at least fortunately at the correct rate, which would have gone unnoticed had I not looked at my credit card statement. This was corrected by a quick follow up call to the hotel. Overall, this hotel has potential and, with some moderate changes and installation of new guest doors (which do not slam as they are let go when the guest leaves), I believe it could lead to a more restful, enjoyable experience for a 3-STAR HOTEL.
March 2, 2015
Rated 3.0 out of 5.0 by 31471256 Convenient to university and downtown
This hotel is definitely in a convenient location for visiting UVA, going shopping, or dining out at any of the great area restaurants. The building itself certainly shows its age, though, and is a little tired looking. The friendly staff warmly welcome you; so, not to worry. There is a poster up in the lobby showing that cosmetic improvements will be happening soon. The internet speed was surprisingly good.
March 1, 2015
Rated 5.0 out of 5.0 by dukeofdeception Comfortable bed
Comfortable bed, good service. Temp adjustment needs update
February 28, 2015
Rated 2.0 out of 5.0 by Ted1949 Poor handling of a serious problem
My review is summarized in my problems previously stated.
February 26, 2015
Rated 5.0 out of 5.0 by bwbr Nice
Good place. Good cookies and popcorn. the people were kind and thoughtful and helpful.
February 21, 2015
Rated 5.0 out of 5.0 by miltons01 Comfortable ammenities
We enjoyed our short stay. The amenities were adequate
February 19, 2015
Rated 3.0 out of 5.0 by lisam66 adequate stay good value
The hotel was adequate - clean, convenient, well priced. The heater in the room was quite noisy. Breakfast at hotel was not great and overpriced for what we got. Staff were nice.
February 18, 2015
Rated 4.0 out of 5.0 by gary4243 Great Location
Close to UVA Grounds. Close to restaurants. Close to shopping.
February 18, 2015