Rated 4.0 out of 5 by 87
Rated 4.0 out of 5.0 by Satch61 Convenient location and good service
The hotel was very convenient for visitng Monticello and Ash Lawn and it was also quite convenient to the historic town. Staff were very helpful and thoughtful. Room was clean and comfortable. Breakfasts in the on site dining room were reasonable in cost and of very good quality. We had dinner on two evenings. Service was very good. The quality on the second evening was less than desireable in our view.
December 3, 2013
Rated 5.0 out of 5.0 by Bandicoot Good solid hotel with good solid service
This is a reliable, clean and well located hotel with staff who are very helpful.
Nothing about this hotel is bad. Probably the worst thing is that there is only one washing machine and dryer available for guest usage. The washing machine actually ate our money and would not work. The front desk staff attempted to fix the problem and when they couldn't they cheerfully refunded our money for both the machine and detergent we had purchased. They then took our washing and put it through the housekeeping machine for us at no charge.
We would be quite happy to return here if we are in Charlottesville in the future.
November 27, 2013
Rated 4.0 out of 5.0 Great hotel - Bad room
I normally have great experiences at Holiday Inn hotels wherever I go. This time was the exception. The room wasn't clean, the bathtub was clogged and the sink as well, the water was coming back in the sink with the nasty smell.
Overall is a great hotel. The bathroom was less than desirable.
November 20, 2013
Rated 5.0 out of 5.0 by Antonia512 Excellent Staff (for the most part)
I would very much like to compliment the bartenders, Frankie and Sammy. They went out of their way to make us feel at home and helped us with directions and suggestions for our tourist activities. The waitress Brook was very pleasant and helpful. We also enjoyed the hostess but unfortunately I do not remember her name but she was excellent as well. There is one fly in the ointment however, the lady that greets us at the front desk. Her name is May. She is not cordial, pleasant or helpful in any way. When we arrived in the afternoon we were tired and hungry after a 6 hour ride. We asked if there was somewhere in the hotel that we could get something to eat. Her answer to us was "NO". Just "NO" not any other suggestion. She gave us the impression that there was not a restaurant in the hotel. When we asked her where in town we could get something to eat she responded by saying "down the street" you will find something. We asked for suggestions and she refused. We did not find out you had a restaurant until we returned to the hotel and there was a gentlemen who informed us that there was indeed a restaurant and bar in the hotel. Since Miss May is the first one who greets your guests at the desk, I suggest you give her some specific suggestions as to how to leave a better impression. Thank you for the opportunity to vent my frustrations.
November 18, 2013
Rated 5.0 out of 5.0 by JayBLive Great stay
My room was comfortable and spacious, and the employees were all an absolute pleasure. Definitely will stay again!
November 17, 2013
Rated 4.0 out of 5.0 by chelsea2 New updated rooms
Good experience. Rooms have been modernized. Quiet and comfortable.
November 13, 2013
Rated 3.0 out of 5.0 by cards987 Pillows and no complimentary breakfast?
This one was a disappointment! The front desk staff was very nice. But that was as far as it goes. The Pillows were SMALL squares. Not comfortable either! They have a restaurant but in all the other Inns we have stayed at also have free breakfast. The traffic noises were really loud, too.
November 8, 2013
Rated 4.0 out of 5.0 Good Basic Hotel
We stayed during a visit to the C'Ville area. It was a football weekend, so rates were high. Room was clean and everything functioned. Staff was friendly. Close to the highway, which made traveling easy, but it wasn't too noisy.
November 7, 2013