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Rated 4.1 out of 5 by 274 reviewers.
Rated 5.0 out of 5.0 by Good solid hotel with good solid service This is a reliable, clean and well located hotel with staff who are very helpful. Nothing about this hotel is bad. Probably the worst thing is that there is only one washing machine and dryer available for guest usage. The washing machine actually ate our money and would not work. The front desk staff attempted to fix the problem and when they couldn't they cheerfully refunded our money for both the machine and detergent we had purchased. They then took our washing and put it through the housekeeping machine for us at no charge. We would be quite happy to return here if we are in Charlottesville in the future. November 27, 2013
Rated 4.0 out of 5.0 Great hotel - Bad room I normally have great experiences at Holiday Inn hotels wherever I go. This time was the exception. The room wasn't clean, the bathtub was clogged and the sink as well, the water was coming back in the sink with the nasty smell. Overall is a great hotel. The bathroom was less than desirable. November 20, 2013
Rated 5.0 out of 5.0 by Excellent Staff (for the most part) I would very much like to compliment the bartenders, Frankie and Sammy. They went out of their way to make us feel at home and helped us with directions and suggestions for our tourist activities. The waitress Brook was very pleasant and helpful. We also enjoyed the hostess but unfortunately I do not remember her name but she was excellent as well. There is one fly in the ointment however, the lady that greets us at the front desk. Her name is May. She is not cordial, pleasant or helpful in any way. When we arrived in the afternoon we were tired and hungry after a 6 hour ride. We asked if there was somewhere in the hotel that we could get something to eat. Her answer to us was "NO". Just "NO" not any other suggestion. She gave us the impression that there was not a restaurant in the hotel. When we asked her where in town we could get something to eat she responded by saying "down the street" you will find something. We asked for suggestions and she refused. We did not find out you had a restaurant until we returned to the hotel and there was a gentlemen who informed us that there was indeed a restaurant and bar in the hotel. Since Miss May is the first one who greets your guests at the desk, I suggest you give her some specific suggestions as to how to leave a better impression. Thank you for the opportunity to vent my frustrations. November 18, 2013
Rated 5.0 out of 5.0 by Great stay My room was comfortable and spacious, and the employees were all an absolute pleasure. Definitely will stay again! November 17, 2013
Rated 4.0 out of 5.0 by New updated rooms Good experience. Rooms have been modernized. Quiet and comfortable. November 13, 2013
Rated 3.0 out of 5.0 by Pillows and no complimentary breakfast? This one was a disappointment! The front desk staff was very nice. But that was as far as it goes. The Pillows were SMALL squares. Not comfortable either! They have a restaurant but in all the other Inns we have stayed at also have free breakfast. The traffic noises were really loud, too. November 8, 2013
Rated 4.0 out of 5.0 Good Basic Hotel We stayed during a visit to the C'Ville area. It was a football weekend, so rates were high. Room was clean and everything functioned. Staff was friendly. Close to the highway, which made traveling easy, but it wasn't too noisy. November 7, 2013
Rated 5.0 out of 5.0 by Sleeping with dogs We had a relaxing stay, so did our dogs. Glad to see this chain accepting pets. Everything was very clean, soft pillows & a comfortable bed ! However, I would like to see a recycling bin beside the trash can or located in the lobby. Rarely do hotels offer this to clients, but, it's time we do. I'd like to see IHG be the hotels to make the first move!! November 1, 2013
Rated 1.0 out of 5.0 by confortable bed We had a terrible experience. The walls were thin and you can hear the people in the rooms next store. The baby in the one room was crying after midnight for a long time and then was up early screaming and running around. We let the front desk know and decided to leave the next night even though we paid for the night. Also, the bathroom doors you can see through when going to the bathroom or taking a shower. With a teenage daughter in the room we had to shut the light off every time one of us went in there. October 27, 2013
Rated 5.0 out of 5.0 by Quality staff We had a great visit at your hotel. The staff was very friendly and made sure all our needs we're taken care of. The restaurant staff was very friendly and helpful. The food was excellent as well October 26, 2013
Rated 3.0 out of 5.0 by Comfy rooms but get yours on the side AWAY from the interstate and the giant AC/Heating units!!! Good location for visiting the places we came to visit. (Monticello, Shenendoah National Forest) Restaurant hours were convenient and the food reasonably good. Rooms are very clean and beds are comfy! Showers are a poorly designed but ultimately get the job done. Pool and Hot Tub were both closed. The traffic noise from the interstate and the AC units coming on and going off throughout the night make sleep pretty impossible though. October 22, 2013
Rated 5.0 out of 5.0 by Great stay! We had a wonderful experience, an upgraded room which was fabulous, and front reception person that went above and beyond! I failed to get the name of the young lady at the front desk but she was very personable and had lots of great information. It's always a nice treat when the staff is so willing to help. We'll be back! October 21, 2013
Rated 5.0 out of 5.0 by Decent place to land The only complaint (minor) is that the pillows were small squares, and the mattress is approaching its replacement date. Everything else was great. Spotlessly clean everywhere you look, no noise, terrific staff, decent food in the restaurant. Recommend October 17, 2013
Rated 5.0 out of 5.0 by Thanks for the Great Service We brought 27 family members to Charlottesville for a wedding. The reception was held at the hotel. We cannot thank everyone enough for their hospitality and friendliness as we prepared for the wedding and reception. My immediate family and I have stayed at this location several times over the years and have never been disappointed. Thanks again! October 16, 2013
Rated 2.0 out of 5.0 by Watch out for over-billing I am over 65 and a AAA member. Manager refused to give me either senior rate or AAA rate. I was over-charged. I have been a Priority Club/ IHG Rewards Club Platinum Elite member for over 30 years. Holiday Inn Charlottesville -- Monticello needs better management. I wish I had the lady manager's name who made this decision so I could let you know who it is. October 16, 2013
Rated 2.0 out of 5.0 by Gotta love Rugby teams!! The proximity of this hotel to Monticello is excellent! The room was fine but needed minor repair to the shower handle. We asked for a quiet room/quiet floor & were assured that was the case. What we got was a bus load of junior high boys running up & down the hall the first night we were there. The second night it was a rugby team celebrating life from 11:30 p.m. 'til 2:00+ p.m. And as one of the previous reviewers mentioned, the food at the hotel restaurant was mediocre at best. Once we experienced the restaurant fare a couple of times we went offsite for the rest of our meals & did much better with the local restaurants. We would not recommend this place. Most Holiday Inns & Inn Express lodgings do much better than this. Very disappointing!! October 8, 2013
Rated 5.0 out of 5.0 by Easy access to interstate...very clean We were traveling home and called ahead for a reservation.Friendly staff..Great Hotel...Very clean...Would visit this Hotel again October 5, 2013
Rated 3.0 out of 5.0 by good beds but noisy room The room was clean, beds comfortable, pleasant environment, even fresh baked cookies. We were there on the weekend and there is no breakfast, not even continental items - though there is coffee in the room. Since this is near the freeway the rooms on that side of the hotel (even with double windows) were quite noisy well into the night. This hotel was quite expensive for a room without breakfast. October 4, 2013
Rated 5.0 out of 5.0 surprised this was a nicely updated hotel and located in a convenient location.. breakfast was well done with a full menu. October 2, 2013
Rated 3.0 out of 5.0 by This property needs some attention We had just spent 9 nights at three different Holiday Inn locations and were really disappointed at with this location. The carpets really need a thorough cleaning. I would not walk barefoot on the carpet in the room. The room had a very musty odor, we tried to open the window to air it out but it was stuck and would not open more than an inch. The beds were clean and comfortable. The location was convenient to I-64 with easy access to Monticello. The staff were polite, but not friendly. We would not stay here again. October 2, 2013
Rated 4.0 out of 5.0 by Nice place Easy access to historical locations in Charlottesville area. Hotel was very accessible to freeways and even ventured to Main Street on UVA campus a few times for dinner. On the down side, didn't like to have to get in the shower to turn on the water, didn't like paying for breakfast, and the hallways smelled a little though the rooms did not stink. No major complaints and the price wasn't too bad. September 29, 2013
Rated 5.0 out of 5.0 by Comfortable, clean, amazing! Stayed here one night as I passed through. The experience from the front desk to the perfection of the room was absolutely wonderful. Much needed comfort for a traveling employee. The king sized bed was great and the bathroom was beautiful and spacious! Thank you for the great service! September 29, 2013
Rated 5.0 out of 5.0 by Upscale Hotel at a Resonable Price Reminded me more of a Hilton than a Holiday Inn. Very relaxing. Great price. September 26, 2013
Rated 4.0 out of 5.0 by Location and clomfort This hotel is located for convience to sites. We stayed in a room with two double beds and got a good night's sleep September 26, 2013
Rated 5.0 out of 5.0 by Great Motel Our Family Was Here For Our Son's Wedding. Would Highly Recommend This Motel To Anyone. Very Clean Rooms, Nice Restaurant, & The Staff Was Very Friendly And Helpful. Different Family Members Came Up To Use And Commented On The Rooms September 25, 2013
Rated 5.0 out of 5.0 by Better than expected I was not expecting the Holiday Inn to be as modern, comfortable, and attractive as it was. The room had been recently renovated so the bathroom was beautiful with lots of counter space (important for prepping for a wedding!). The pillows were labeled soft and firm which was great for me. I was greeted by friendly staff with a chocolate cookie! The wifi was great and included in the room price which is always appreciated. The toiletries smelled great and were of higher quality than I anticipated. I would definitely stay there again. September 25, 2013
Rated 5.0 out of 5.0 by Treated us like family We had an awesome experience at Holiday Inn, the staff was friendly, helpful, the rooms were beautiful. I can't say anything bad it was a pleasant experience, thank you so much. September 24, 2013
Rated 3.0 out of 5.0 by Too expensive. Noise levels in halls and adjacent rooms too disturbing Overall just average. Not as nifty as Holiday Inn Express. As a long term Priority Club member, my past experience is that the price of this room was much more than we usually pay. I don't like to write a critical response to Holiday Inn because my typical reason for staying at Holiday Inn is because of the relatively inexpensive cost and that the hall and adjacent rooms are much quieter. September 23, 2013
Rated 5.0 out of 5.0 by Fun Love the bedding and the cleanliness of the motel. September 19, 2013
Rated 5.0 out of 5.0 by Great place to stay! I stay here everytime I come to Charlottesville, VA and have always enjoyed my stay. Rooms are clean, beds are ultra comfortable, plenty of hot water and staff always go above and beyond in serving you. Very easy access to I-64, historical spots and an easy drive to downtown Charlottesville. Will continue to choose this hotel when visiting and would recommend it to anyone! September 16, 2013
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