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Rated 4.3 out of 5 by 247 reviewers.
Rated 5.0 out of 5.0 Excellent Excellent stay at the Holiday Inn Chattanooga Hamilton Place. My husband and I have not been to Chattanooga in over 35 years. We were very leary in making hotel reservations. We were not disappointed at all. I felt that the price could have been a little better, but other than that the Hotel was awesome. The rooms were clean and we were able to relax and sleep well at the end of the day, after we had been out visiting around the area. Thanks for making our stay comfortable. We may not be back to Chattanooga anytime soon, but we will be looking at Holiday Inns in the other places that we travel to. April 16, 2015
Rated 2.0 out of 5.0 by OK stay but ..... I really struggle with writing this review. Our stay had it's pros and cons. When I arrived, after several (6 attempts# to open my room door and it not working, maintenance replaced the lock on the door. They did this in a timely manner. Later that night after returning late to the hotel, the tv was on. The remote for the tv did not work. Could change channel, but no volume or power control. Called the front desk--they didn't offer a solution or seem concerned at all about the problem. The heating and air had no detail of how to control. Unit just said on. Went to bed freezing, woke up hot. When going to bed that night, notice food on floor from previous guests. Room not cleaned well. Woke up in the morning to make coffee and the coffee maker was missing a part #that holds the filter#, so couldn't make coffee. The stay was ok no longer than we were there #just to sleep). There was plenty of hot water. It was frustrating to have no tv, coffee, or comfortable temperature in the room. April 16, 2015
Rated 5.0 out of 5.0 by Clean and comfortable LOVED the bed! Great sleep! Easy closing the shower doors though, one of mine came off, but I fixed it easily. Very clean. Great location for my purposes. Only complaint is with the exercise room. I was looking forward to using the elliptical, but it was out of order...also could not get the volume on the television (in the exercise room) to work. Treadmill was nice though!! Maybe all will be in order next time. I will definitely stay here again if I need to travel to this area. April 14, 2015
Rated 3.0 out of 5.0 by ok place to stay rooms were nice. Location from downtown was not bad, easy to get to from where we were. Maid service attention to detail could have been better. Cleaning rag left in room. stayed for 5 days sheets were never changed. April 8, 2015
Rated 5.0 out of 5.0 by excellant overall the short time we stayed at the hotel meet all are needs April 7, 2015
Rated 3.0 out of 5.0 by Poor Front Desk Experience My family and I always stay with Holiday Inn when we travel. From the first contact with hotel staff the experience was questionable. I called to see if they could tell me the price for the room I was attempting to book, because I was getting conflicting prices. The man who answered said well if I were you I'd go with the lower price. I thought of course I would, that's why I am calling to figure out the discrepancy. Well I booked my room, for the higher price, but I booked anyway. On the way there we came upon an accident and got delayed, so I called the hotel to see if there was anything I needed to do. Well I got a very unprofessional woman who seemed to care less that a guest was calling and needing assistance. I asked for her name and was not given the name on her name tag, I'd later find out. At check in I was totally taken aback at how the unprofessionalism continued. There was a woman and two men who were literally playing behind the desk. When we walked up it took a minute for them to calm down and assist us. One man with a tie on was the manager, I assumed. The woman was the one I'd talked to earlier, I assumed. And the other man who clearly should not have been back behind the front desk where customers' personal information and credit card information is held, I assumed did work around the hotel. He had no concern that a customer was standing there and waiting to be helped or that the impression he and the rest of the staff were giving off were not in the best light of Holiday Inn and certainly their behavior was nothing like other Holiday Inn staff at other locations. Despite the bad experience at check in, we went to our room, which had a bit more wear and tear than we were used to, but still nice. At check out I had to deal with the same woman who didn't know anything about check in procedures when I called from the road, who stood behind the front desk laughing and horse playing around, now as I am checking out asking how long will the hold be on my credit card, she didn't know that either. Her comment was you need to call your credit card company. I felt the need to tell this because my work also includes hospitality and that is something that this woman clearly does not have, she nor her co workers that I encountered that day. April 7, 2015
Rated 5.0 out of 5.0 by room the room was clean, comfortable and spacious. the staff was very polite and helpful. the breakfast was good also. April 6, 2015
Rated 1.0 out of 5.0 by Elevator worked Everytime I tried to get into room I had to go back to lobby to get key reset. even the initial trip to room. Stayed 3 days got key reset 4 times. They said it was my fault each time. The first morning we saw people bringing in MCDonald's sacks at breakfast time. We found out why this motel has the worst breakfast of any motel we have stayed in over the years. We attempted to eat one morning, didn't waste our time after that. April 6, 2015
  • 2015-04-19T11:45:23.151-05:00
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