Rated 4.3 out of 5 by 269
Rated 4.0 out of 5.0 Overall nice stay
Pros: Location, Inviting but small lobby, Nice layout of the room that felt very private, Nice updated large shower, Large fridge and a microwave combo in room, HD channels on the HDTV in the room, the staff were prompt to fix any problems/requests that I made.
Cons: Small bathroom, only 2 washcloths in the bathroom, TV didn't have any audio output when turned on (even after we tried troubleshooting it), Breakfast was not free (the buffet was not appetizing looking and the service seemed overwhelmed so we left and ate breakfast nearby), the mattress was VERY uncomfortable (it sqweaked every time you got in/out of the bed or moved in the bed, it also was worn out and needed to be replaced, it was not soft and lofty), the pillows were just ok but could definitely be better, the lamps on the nightstands do NOT have electrical outlets and also the red lamp on the desk has electrical outlets that you can't plug into.
May 26, 2015
Rated 5.0 out of 5.0 by Sherrylyn great room
comfortable bed, clean, friendly staff. We look forward to our next stay there.
May 26, 2015
Rated 5.0 out of 5.0 by Willa65 bed and room
Everything in the room was great. The beds were quite nice. I would love to spend the night in this hotel again.
May 18, 2015
Rated 5.0 out of 5.0 by katiemac Best Holiday Inn I've Ever Stayed In!
This place was wonderful! Clean, fresh, friendly. The room was gorgeous and clean and quiet. The staff was very friendly and responded to our requests very quickly.
The restaurant for breakfast was average. For the price, I would have expected real eggs instead of powdered, but other than that, the food was good.
We will stay here again when we return to Chattanooga.
May 14, 2015
Rated 5.0 out of 5.0 by Jinger Clean and Accomodating
Enjoyed our stay here. The hotel is brand new and located in perfect spot near the mall and dining - also right by the interstate so easy access to everything. The staff were very friendly and the hotel accommodations were great.
May 12, 2015
Rated 5.0 out of 5.0 by Pliot Very Nice Hotel
Very nice hotel with excellent staff, located very convieniently to I-75 and Hamilton Place.
May 11, 2015
Rated 3.0 out of 5.0 by Sassy Soccer Mom Sad Soccer Mom
Due to no fault of the Hamilton Place location, my room at the Eastride location was given away. I was very shocked for this to happen with IHG. However, in giving a review for Hamilton Place, my perspective may be a bit biased. Overall, Hamilton Place Holiday Inn is a beautiful facility. I loved the bathroom best. In the future, I would recommend that your Sundry area be well stocked, especially for sports tournaments. For those guests that are routed to your hotel from your sister hotels, please treat those guest kindly and with respect.
May 8, 2015
Rated 4.0 out of 5.0 by PCMember09 Need functioning exercise room and business center
I was at the hotel for 2 nights. One of the business center computers had no internet connection for the entire stay. Due to the size of the hotel and number of guests, one computer was not enough for anyone to get to even for a quick check of email.
The remote control in the exercise room did not work for either TV. One TV was on and blaring the entire time I was in the hotel. The TV on the other side of the room next to the bike could not be turned on. The volume in the room could not be adjusted to have an enjoyable workout. I reported this to the front desk but it was still not resolved a day later.
For the appearance and newness of this hotel, these simple functional items appear to be overlooked and unimportant to hotel staff.
May 8, 2015