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Rated 4.3 out of 5 by 319 reviewers.
Rated 3.0 out of 5.0 Would have been great but... My best friend and I were visiting this Holiday Inn for the first time for a girl's night away. The hotel is very nice and well kept and located in a convenient area to Hamilton Place Mall and lots of restaurants. It is also very well decorated. Unfortunately there were a few things that made our stay frustrating. We arrived around 5pm and the check-in process was quick and smooth. We went to our room on the 6th floor and noticed that the hallway was stifling and very hot. We tried our room key only to find that it would not open the door. Upon trying several more times with no luck to get in the room, I left my friend and our luggage in the hot hall and went back down to the lobby. When I told the two employees what had happened, they conversed with eachother and then came to the conclusion that the door needed a new battery. Unfortunately, the person who apparently knows how to replace door batteries had already left for the day, so I waited while the employee called someone to try to figure out what to do. At this point, almost 10 minutes had passed with my friend waiting upstairs in the hall with the luggage. While the one employee was on the phone for several minutes describing the dilemma, I asked the other employee if he could just give us another room. He spent several minutes looking in the computer and then asked if I would be okay with a one bed room - I said no that would not work for my friend and I so another several minutes passed while he tried to locate a room with two beds like the one I had reserved. When he finally found one, he was unable to give me a new room key because the employee had taken the machine that makes the keys up to the 6th floor to try and open the first room. By the time we were finally given a new room, 25 minutes had passed with my friend standing in the hallway with our luggage. The employees were nice, but did not go out of their way to apologize for our inconvenience or offer to upgrade our room. The second room was fine - it was clean and quiet. The only other complaint we had was the breakfast bar - we went down around 9am and were the only ones in the restaurant. There were no bowls for the oatmeal, the fresh fruit was empty and my friend waited at least 5 minutes for the refill she asked for on her coffee. Overall, our stay could have been great - I understand the key not working was out of the employees control, but they should have immediately given us another room. August 30, 2015
Rated 5.0 out of 5.0 by Front Desk Manager, Chris I am a frequent visitor of the Holiday Inn Hamilton Place location monthly for business. The front desk manager, Chris is AMAZING. He truly understands the value of a customer. The superb service I receive from Chris keeps me coming back and it also drives me to send colleagues Chris' way. To put it plainly, Chris is the reason I stay at this location because he values me as a customer and values my business. Holiday Inn, please take the time to personally recognize Chris for his outstanding efforts as this review is long overdue. I've been staying at your location for over a year now and the level of superb service from Chris has consistently improved each time I stay. Job well done Chris! C. Baxter August 26, 2015
Rated 3.0 out of 5.0 by Poor Breakfast and Poor Exercise Room The hotel was very nice as far as the room. The exercise room was poor. It was hot, poor ventilation, no towels, and broken treadmill. The complimentary breakfast was poor in the fact that there was lack of food on the line. Had to wait 25 minutes for biscuits and bacon. Service was poor in the breakfast area for getting drinks. They do offer menu ordering at a cost but we did not use it. August 24, 2015
Rated 5.0 out of 5.0 by Location Perfect Perfect location near food, fun and entertainment. Shopping nearby, plenty of eating places to choice from. The staff was very friendly and helpful. Room was clean and nicely decorated. The price was also very fair. This is the second time I have stayed at this Holiday Inn and everything was perfect. August 22, 2015
Rated 4.0 out of 5.0 by Comfortable bed, clean rooms Very clean. Comfortable beds. Only 3 years old. Good location. Friendly staff. August 21, 2015
Rated 5.0 out of 5.0 by Great room, quiet room Very nice room, very quiet for sleeping, good breakfast items, well prepared with excellent wait staff. Had a mini-fridge in the room that actually froze my cold pack for use on the trip home- a first for me, ever! Only negative was 2 washcloths for 3 females to share- asked for 2 more and were promptly given to us. Overall, an excellent stay. Will have to remember our swim suits next time for the inviting indoor pool. August 19, 2015
Rated 5.0 out of 5.0 by Recent stay The hotel has been very well furnished and has been very well maintained. August 17, 2015
Rated 5.0 out of 5.0 by very nice this is a great hotel. I just wish they had a dry sauna or a hot tub at the hotel. However room, breakfast and staff are great. August 16, 2015
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