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Rated 4.3 out of 5 by 285 reviewers.
Rated 2.0 out of 5.0 by Poor Customer Service Facilities are very nice, clean, and modern. There are customer service issues by numerous staff members. Upon arriving, one of the children in our party was very ill and vomited in the lobby. No one from the front desk asked if we needed assistance, if the child was ok or if emergency medical assistance should be called after we asked for the nearest hospital location. That child was in serious condition upon arriving to the hospital and was in ICU for over a week. Also, it was misleading on the Kids Eat Free Promotion. The restaurant and rooms advertised menus where kids eat free from the kids menu when adults are dining. After asking the staff about that when the bill was received they said it was just for breakfast from the buffet. I don't think I would stay at another Holiday Inn again. July 2, 2015
Rated 3.0 out of 5.0 by Average stay We were disappointed in our last stay here, but prior visits left us 100% satisfied. Pillows are not comfortable, air never reached desired temp, no ice in ice machines the entire weekend, and rest was extremely understaffed. July 1, 2015
Rated 5.0 out of 5.0 by Nice Room and comfortable stay The room was great, the bathroom was large, just about everything was nice here. One complaint was finding that breakfast was an additional cost. For everything else to be as nice as it was, needing to add breakfast on the bill was a minor inconvenience. June 30, 2015
Rated 5.0 out of 5.0 by Overnight guest I enjoyed my overnight stay at this location; the weather was really bad and I could stay inside for drinks and dinner. Very comfortable room. Clean and staff was courteous and friendly. June 29, 2015
Rated 5.0 out of 5.0 by Comfortable bed and Super Service. GREAT place. Enjoyed everything. Front desk very friendly at check-in and check-out. Bar gave first drink free. Nice and CLEAN. June 23, 2015
Rated 5.0 out of 5.0 by good stay I really had a good time at this hotel. Had a relaxing time after my road trip from TX to TN. Loved the breakfast, indoor pool that's off to the side, and the friendly staff. If I ever return to Chatt, I'll stop here again. June 22, 2015
Rated 4.0 out of 5.0 by clean room If the room is not clean, my wife and I will not come back, this room was very clean. June 22, 2015
Rated 4.0 out of 5.0 by Fine Hotel, Near airport, but no airport shuttle Everything went fine here. Although this was fairly close to the airport, we were surprised they didn't have an airport shuttle. (Since we had an early morning flight, it took some extra effort to figure out rental car return logistics.) The price was a little higher that we wanted to pay. I guess that comes from being near the airport. We were able to walk to dinner, which was a pleasant change from having to drive. June 19, 2015
  • 2015-07-06T10:41:10.163-05:00
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