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Rated 4.3 out of 5 by 394 reviewers.
Rated 3.0 out of 5.0 by Convienient location with friendly staff - but needs updating I live 17 miles from this hotel but ended up having to stay here upon returning from a trip to Hong Kong in the midst of a blizzard. The staff are friendly and the location convenient - including the nice restaurant attached to the hotel (Max's). However, the hotel needs serious updating. Moreover, my room was so drafty I swear I would have had a tough time keeping a candle lit in this room (if I lit one). I just cranked the heat up to compensate for the poor insulation, but I have to believe this has to be more costly for the owner than just updating the rooms and insulating them better. That said - I did receive a room upgrade and was recognized as a Platinum Ambassador upon check-in. There was no choice of gift vs. 500 points - just 500 points automatically assigned. I'd rather have received a couple of bottles of water like I do most other IHG hotels. But at least I was recognized. November 24, 2014
Rated 5.0 out of 5.0 by Recent family visit Stayed here many times very friendly staff, great location and restaurant steps away. November 20, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Hotel is warm and inviting and the service was great. November 13, 2014
Rated 5.0 out of 5.0 by Can't wait to stay again Had a great time and experience. I was pleased with how fast management smoothed out what could have turned into a bad situation. November 12, 2014
Rated 3.0 out of 5.0 by Filthy There was trash left on the dresser from the previous guest. There was a pair of dirty socks left on the floor from the previous guest. The front desk staff could care less. Plenty of hotels in the area. My suggestion would be to stay somewhere else. November 12, 2014
Rated 4.0 out of 5.0 by Just passing through, pleasant experience I just needed to spend one evening in the Buffalo area for work. The Holiday Inn Airport satisfied every need I had. My stay was quite pleasant, thanks. November 11, 2014
Rated 5.0 out of 5.0 by Good service and clean rooms Enjoyed my stay. Staff is courteous and makes us feel comfortable. November 11, 2014
Rated 4.0 out of 5.0 by Good location and service This hotel is a good deal. The food was great, as was the fitness center. November 10, 2014
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