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Rated 4.2 out of 5 by 332 reviewers.
Rated 1.0 out of 5.0 by Terrible When checking in one of the front desk staff offered me water and a snack. As I reached for the snack the other front desk employee pulled it away from me and told me I wasn't entitled to it based on the fact that I wasn't a priority club member. When I told her I was a platinum member she gave it back to me. The next morning we didn't receive our wake up call. We ordered breakfast. It came out in waves. First came my potatoes then my friends eggs then my eggs and finally the muffin that the third person ordered came out. I asked for a late checkout on Sunday and was told it was not available per the orders of housekeeping. Since when does housekeeping run a hotel? Needless to say I sincerely doubt I will stay at this property again September 20, 2013
Rated 2.0 out of 5.0 by tired-requires updating of rooms I stayed here for 1 night last week and found the room was in need of an update-the room décor was outdated and old looking. I also found that the room was not very clean. I stayed in a Holiday Inn Express in Charlestown S.C. later the same week and the room was newly decorated including bedding and carpets and was immaculate. Like many other hotel chains, I find that there is a distinct lack of consistency from one hotel to another. The front desk staff was great in both hotels. September 16, 2013
Rated 5.0 out of 5.0 by Back again! After a screw up - my fault with on-line reservation.......... The front desk just made it right! Big Thanks............ Deb & Christian!!!! September 10, 2013
Rated 5.0 out of 5.0 by Great room, great food, excellent staff, fast service for everything needed. This Holiday Inn Hotel is one of the best. I have stayed at many in Buffalo, NY and this is by far the one with great service and excellent personnel/ management. Max's bar and grille restaurant is fantastic also. And they accept animals, which is a plus because I travel with two dogs everywhere. September 9, 2013
Rated 4.0 out of 5.0 by Good stay This is an older property but has been updated through the years or remodeled within the last few years. It sits right beside the airport, and initially I was afraid I would hear jets taking off and landing all night long, but it was not a problem. The restaurant/lounge is excellent, I had dinner and breakfast the next morning. September 8, 2013
Rated 3.0 out of 5.0 by Average Average experience. I was a little surprised given the quality at other locations. Beds were squeaky, bathroom wasn't anything special. Would stay at the brand new Holiday Inn down the street next time. September 8, 2013
Rated 5.0 out of 5.0 by Great all round From my call to get the shuttle from the airport until I checked out every one of the staff were helpful and friendly. My room was clean and comfortable and the rest of the hotel was too. September 6, 2013
Rated 3.0 out of 5.0 by clean room Our room was nice and clean with a pool view. The pool looked nice. Pool towels were hand towels, not very appropriate size. The location is right across the street from the airport so is perfect for air travelers. Very little airport noise. We were woke up on Saturday morning however, at 8:30am, by the cleaning staff vacuuming and talking loudly back and forth in the hallway. A little inconsiderate in my book. September 4, 2013
Rated 5.0 out of 5.0 by Great place to land Everyone at this hotel is friendly and the rooms and service they provide is great. These are the things that will keep me coming back when in the Buffalo area. Great job to all the staff at this hotel September 4, 2013
Rated 5.0 out of 5.0 by Friendly Staff Friendly Staff, Great Service, Complete Restaurant & Bar, Very Close to Buffalo Airport September 2, 2013
Rated 4.0 out of 5.0 by nice place, comfortable bed slept almost too good nice place, comfortable bed slept almost too good. Would definitely stay here again. Really enjoyed the hot tub with handicap accessibility. The attached restaurant was surprisingly good. September 2, 2013
Rated 5.0 out of 5.0 by Great property for training Used the property for a small training course. Food was on time with excellent service. Good variety. Will use again in future. September 1, 2013
Rated 5.0 out of 5.0 by Great Upgrades I used to stay here two or three times a month for two plus years. I haven't been back to Buffalo in over a year so have not had the opportunity to stay for a while. It was great to see the recent renovations in the bathrooms. They have been improved. Great service as always and you can't find a more convenient hotel to the airport. The food is great as always for a quick bite. September 1, 2013
Rated 4.0 out of 5.0 by Comfy, convenient, great location I like their location, just by the airport and between the mall and where I needed to go. The bed is comfy and you can adjust the room temperature which is even better. Went to their pool and had a great time too. The only dislike : some towels seems so have some stains on them. September 1, 2013
Rated 3.0 out of 5.0 by An Average hotel. Rooms were smaller than expected. Bathrooms were not the cleanest. The bath drain was clogged, the coffee maker was malfunctioning. August 31, 2013
Rated 2.0 out of 5.0 by Disappointing stay for the amount that was spent I was sorely disappointed that a hotel that was rated so well . I had expected more for the price that I paid. I had many difficulties with the wifi service and issues with my room. Customer service had me change my room and the new room I got had a bathroom with a plugged tub. We had informed them and the bathtub issue was never resolved; for the remainder of our stay we had a clogged bathtub. I do not intend on coming back to this hotel and strongly urge everyone to find another place. August 28, 2013
Rated 3.0 out of 5.0 by Convenient for Park and Fly A good hotel to stay at if you're doing Park and Fly - the shuttle to the Buffalo airport is very convenient and the staff are friendly and understanding. Definitely staying here again the next time I have an early flight. August 28, 2013
Rated 3.0 out of 5.0 by Friendly, knowledge staff, good food, good location Hotel was in a great location to airport and shopping. Had breakfast in on site restaurant. Service was great, food was tasty, and coffee hot. Chris the manager was friendly and courteous. Hotel is in need of renovation. Hotel and room looking tired. Had trouble with drainage in sink and tub. Would stay again. August 28, 2013
Rated 4.0 out of 5.0 by Max's The bartender Margo and the waitress Lisa made the stay feel like home with their hospitality and outgoing personality August 26, 2013
Rated 5.0 out of 5.0 by Great Service Service was Great and Food was outstanding along with great location to airport. August 26, 2013
Rated 5.0 out of 5.0 by Great Food I always stay at this Holiday Inn when at the buffalo airport. The food is fantastic and the Staff is very friendly. August 26, 2013
Rated 4.0 out of 5.0 by Good stay overall nice stay. The only downside was the bartender in the restaurant was unbelievably annoying even when asked twice to let me eat my dinner and watch the TV above the bar in peace. My food was good and the pricing was not unreasonable for a hotel near an airport so overall a good value. The hotel staff was much easier on my nerves and seemed to have everything in order. August 25, 2013
Rated 4.0 out of 5.0 by Overall Very Good Experience Overall A Very Good Experience , clean ,staff and service was excellent I would recommend and stay again. August 25, 2013
Rated 3.0 out of 5.0 by Oudated My room was dark and outdated. There were tiny ants on my bathroom floor in the morning. I am a platinum priority club member and was not upgraded. All Holiday Inns that I normally stay at treat me extra special because of this. Not impressed! August 23, 2013
Rated 5.0 out of 5.0 by Best park and fly around This is the best park and fly around. I travel on business about 200 days a year. When I fly out of buffalo this hotel is always my choice. Beds and pillows are excellent. The hotel is also nice and quite. Plus the food at Max's Grill is always good and plentiful . August 20, 2013
Rated 5.0 out of 5.0 by Service We had a wedding to attend and we car trouble when we were going to the reception, the front desk staff and shuttle driver made sure we got to our reception on time! August 20, 2013
Rated 4.0 out of 5.0 by Good bargain Would stay here again. Loved the coupons for the restaurant August 19, 2013
Rated 4.0 out of 5.0 by Beds were very comfortable, an important item. We enjoyed out stay at the Holiday Inn Buffalo-Intl Airport. The room was clean and comfortable. The bathroom was average, clean, water pressure could have been stronger, but all in all comfortable room. Will recommend to others. August 15, 2013
Rated 5.0 out of 5.0 by Excellent Staff and clean rooms Always stay here when I go to Buffalo NY. Centrally located in the Buffalo area. August 15, 2013
Rated 5.0 out of 5.0 by Great location for traveling and for comfort Have stayed at this hotel several times (2 times in the last week). It if very close to the airport and with the airport shuttle service available 24 hours/day, it just makes sense to let this hotel be your home for the night. August 15, 2013
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