Rated 4.2 out of 5 by 163
Rated 3.0 out of 5.0 by Dgat1989 Plan ahead for the shuttle
Everything about the hotel itself was fine--cleanliness, location, quality, etc. --exactly what you would expect of any HI. But I was shocked when I went to the front desk a bit before 9am to catch the next shuttle for the airport and was told they would "put me on the list for 12 noon" --a THREE hour delay! Fortunately, I was going to the airport to retrieve lost luggage, not to catch a flight. There was not a word mentioned about a 3 hour notice for the shuttle when I had checked in the night before. When they have such a demand, they needed to be running both shuttles, not have one parked in the lot. They could have anticipated the demand because they were shuttling groups to an offsite meeting or conference.
The front desk also gave me incorrect info on where to catch the public bus--"wait right over there on that corner"--pointing out of the window. However, the bus they had directed me to catch did not come to that corner but rather one two blocks away.
June 13, 2013
Rated 4.0 out of 5.0 by SaraSandra Dependable accommodations
For a short stay, this was most agreeable. After a bit of confusion on checking in, ( we had multiple rooms), it got sorted out. Bathrooms a bit small. No extra vanity area. Front desk staff helpful. We had to ask about Priority Club membership next day after check-in. Dining room staff not flexible at all for seating a large group. But breakfast delicious and good value. Excercise area, good. Pool area small and lacking towels. Downtown location very convenient.
June 12, 2013
Rated 3.0 out of 5.0 by madal few problems
air conditioner broken, room too hot
shower head broken
tub slow to drain
staff was helpful
June 9, 2013
Rated 5.0 out of 5.0 by master36 comfortable stay
The room was clean and comfortable. The food was excellent. The staff were most cordial.....would recommend and stay again.
June 8, 2013
Rated 3.0 out of 5.0 by Fran Close to Downtown with Free Parking
The hotel was only about a mile from the downtown convention center, within walking distance for us. We also found some good restaurants within walking distance. The free parking was definitely a plus. Although everthing was clean, the hotel was aging a bit, as our bathtub faucet and toilet paper holder needed repair. Also, the bedding was worn, causing the bottom sheet and matress cover to come loose every night.
June 2, 2013
Rated 5.0 out of 5.0 by DAF1 Friendly staff and cheerful service
I will definitely stay at the Buffalo-Downtown Holiday Inn next time I'm in town. Every staff member I met was very helpful and willing to assist me with a smile great attitude.
May 31, 2013
Rated 2.0 out of 5.0 Very Very Very POOR internet reception
DO NOT STAY here if you plan on doing business in your room, I repeat DO NOT STAY HERE if you plan on BUSINESS in your room.
May 30, 2013
Rated 4.0 out of 5.0 by Bufffriend Rooms
Room needed a bit of refurbishing. The hotel staff was courteous and helpfull.
May 26, 2013
Rated 4.0 out of 5.0 by buffd185 great location
I like the location of this hotel. The staff was friendly and helpful. The room was clean except for the smell of cigarette smoke (non-smoking room)
May 24, 2013
Rated 3.0 out of 5.0 by igalam Okay stay and it could have been better..
It was the second time we spent a night at this hotel (first time late December 2012) and our overnight experience was okay overall.
A nice welcome at the front desk but without acknowledging the Gold Member status. The free coupons with the room key are always appreciated.
Being on the second floor at the end of a corridor we expected to have a quiet room but for a good 2 hours we had the music noises from the bar-lounge downstairs, fortunately it didn't last all night.
The wifi very slow in the room and regularly we were losing the connection. I didn't dare to call the reception because with my previous experiences in other hotels, it never worked out, and the wifi reception was still slow. However I notified the wifi issue to the receptionist at the time of the check out.
The room and bathroom were clean and the bed comfortable. The air conditioning device was pretty tired and out dated, spreading a pretty disagreeable smell when turning the cooling system on and keeping spreading this bad smell when functioning.
We left the hotel with a kinda bitter feeling that for the good price we paid for the room, it wasn't worth it at all.
May 24, 2013
Rated 5.0 out of 5.0 by TonyP28840 Great as always
I've stayed here numerous times over the past 4 yrs and the Downtown has never disappointed me. I will recommend this hotel to anyone staying in the Buffalo area.
May 21, 2013
Rated 5.0 out of 5.0 by Phil1228 Great service!
I'm a regular customer at the Buffalo/Downtown location. It never ceases to amaze me how friendly, courteous, and helpful the staff is. Any request is always handled with a smile and immediate action.
They continue to be my Holiday Inn property of choice because of the people!
May 19, 2013
Rated 5.0 out of 5.0 by Mark2056 All of your services, and staff!!!
Everyone was very friendly-always smiling. Enjoyed the drink sampes and conversations with the gentleman in the lobby. Room was immaculate.
May 17, 2013
Rated 1.0 out of 5.0 by iwankovitsch Month stay review
I had loud neighbors and after a phone call to the front desk it was resolved and never happened again.
Received wake up calls I did not want or ask for.
The leg to my bed was broken off and I had to insert it back on to keep my bed level.
Water cooler in fitness center is always empty.
Most of cable tv stations do not work. They have been working on it for weeks and still have not fixed it.
No A/C in the rooms, only heat. Fan was broken in one of my rooms which made it really hot for a week.
Some of the lamps on the tv stands do not work because there are no available electrical outlets to plug into. Rooms are dark.
May 16, 2013
Rated 5.0 out of 5.0 by RLB114 consistency value and location
after multiple stays i continue to er extremely satisfied. congenial and helpful staff
May 15, 2013
Rated 4.0 out of 5.0 by ms0214 Excellent Location
Our location put us close to our daughter (A freshman at Buffalo State), the Anchor Bar, Elmwood Village and downtown Buffalo.
May 10, 2013
Rated 5.0 out of 5.0 by Joe35 Good Service and Staff
The staff is very friendly and accomodating. A pleasure to stay here when in Buffalo.
April 29, 2013
Rated 4.0 out of 5.0 by Woody13 Centrally located
Place was easy to find after crossing the border. It's clean and located near the Anchor Bar (a Buffalo institution) as well as many other downtown dining spots.
April 27, 2013
Rated 5.0 out of 5.0 by Debi1661 Great staff
The staff were all great. customer service was exceptional. Woould recommend this location to others. Food Service waitress was excellent.
April 25, 2013
Rated 3.0 out of 5.0 by h20ski Friendly staff
Had to change room as the AC was not working properly & window would not open. Maintenance was right there in minutes and the staff accomodated me to a new room quickly.
April 24, 2013
Rated 5.0 out of 5.0 by DK2054 Perfect Location
My work takes me to Buffalo from Albany several times a year. Each time I go to Buffalo I choose the downtown Holiday Inn. The location is central to any office I need to visit, it's always comfortable after a long drive and the staff couldn't be more friendly and helpful.
April 22, 2013
Rated 2.0 out of 5.0 by ToddS27 broken heater, but great staff
This hotel is in tough shape. Heater was broken and it was about 100 degrees in the room. Fortunately the staff was there to open the window for me. The tv didn't get half the channels and the channel guide didn't correspond to any channels on the tv. There was no desk to sit and work at. Everyone who works there is really friendly and helpful, but the rooms are really dated. Nice and clean, at least.
April 20, 2013
Rated 4.0 out of 5.0 by RLB114 EXCELLENT VALUE
UNIVERSALLY WONDERFUL STAFF! EXCELLENT VALUE. CONGENIAL STAFF.
April 17, 2013
Rated 5.0 out of 5.0 by Mike4483 Great locaion and close to everything
Great restaurant and bar. Close to down town and major highways. Easy to get to and friendly staff. Have stayed there before and will continue to stay in the future.
April 15, 2013
Rated 4.0 out of 5.0 by amlee02 Fine Hotel
I stayed here for one night and it was a good experience. Excellent priority club perks - free drink, free appetizer, and scratch off card for other prizes. Staff was very friendly, and granted my late checkout, with no questions.
Only problem was they charged me tax, after I had filled out a tax exempt form. They quickly corrected it when I called and talked to the manager about it.
April 15, 2013
Rated 4.0 out of 5.0 by nothanks234234234234234 Good Hotel, Lousy Catering
Overall the hotel portion of this property was wonderful. The rooms are what you would expect for an older holiday inn (but with up to date decorations, linens, and TV). WIFI internet worked just fine, and we used the exercise room to get a workout in after too much Pearl Street.
The front desk staff was wonderful (every person we interacted with). They were very friendly, and incredibly helpful.
The one thing I would caution against would be using their banquet service. We were attending a 100+ person banquet in their ballroom (basement, no windows). The price was too good to be true. The food was good, but what frustrated me, was that they only had 2 bartenders for our 100 people. Add to that the fact that one of the two bartenders didn't know how to make basic drinks.
Overall, stay here for the rooms, skip here for the banquet.
April 12, 2013
Rated 4.0 out of 5.0 by guest49 Friendly service with lots of ammenities.
Great location. Walking distance to Metro. Onsite "free" parking. Very comfortable double room. Loved that pillows were labeled "soft" or "firm". Spacious. Included table and chairs where I enjoyed my room service and watched TV with lots of station options. Room service was prompt and food was hot and delicious. Server was very respectfull. Two dining facilities on site. Grabbed a cappuccino at the coffee/wine bar. And a great breakfast in the restaurant. Bathroom hand soap smelled great. And liked shampoo and conditioner. Only clitch was when I tried to use the iron it set off the smoke detector in the room. I had placed the ironing board right underneath. That was where I could reach the nearest outlet in the bathroom. No outlet near closet area where the iron is stored. Overall enjoyed my stay. Would definitely stay there again. As a priority club member received free coffee/wine and discount off dining.
April 12, 2013
Rated 3.0 out of 5.0 by AnTu Awesome location, paper thin walls
Location was perfect: walking distance to restaurants etc. Staff was friendly and nice. Bed was comfortable and a variety of pillows (firm, soft etc) were made available.
Walls were paper thin, our room was right next to the elevator and it got super noisy especially when we were trying to sleep. no fridge or microwave in room, no free breakfast
April 12, 2013
Rated 4.0 out of 5.0 by Hideho enjoyable stay
We found this hotel to have very comfortable beds and nice pillows. The shower was good, but we took issue with not being able to control the temperature in the room with the thermostat. They had not yet switched system to air conditioning so even at the coolest setting warm air was coming out. We had to turn off system and open the window which let in a lot of street noise. There was also a problem getting one of the tv stations that we REALLY wanted to watch for our favorite program. They sent someone up asap and he tried to reboot system but that didn't work. We were then offered to move to another room or just go and watch the show in another room-which is what we did. VERY accommodating. Thank you. We will return in the future.
April 12, 2013
Rated 2.0 out of 5.0 by missy239 the room was ok
I think the hotel was overpriced, it was small, the bed was comfortable, but the bathroom is very small and i think the room is very overpriced. you don't get a breakfast included. we paid almost 150 a night and nothing is included. the only good thing that we thought was it is very close to the train station to take you to the arena for the hockey games. we woke up the next morning and noticed we had a dirty blanket, also the front desk was not very friendly. would not recommend the hotel.
April 11, 2013