Rated 4.2 out of 5 by 58
Rated 4.0 out of 5.0 by SolidEdge 交通方便、服务周到
November 11, 2013
Rated 3.0 out of 5.0 Staff need traning!
I booked two rooms on 10/24 night. The stay never put in my account. And I checked the receipts, the one is even not under my name.
November 8, 2013
Rated 1.0 out of 5.0 by travelawaywithme Nice hotel
This was an overnight stay before we went to the Chengdu Panda Center. I wish we could have stayed longer. It was a beautiful facility; the best looking Holiday Inn that I have ever stayed in.
An odd thing that happened was upon check in was being offered a free drink in the bar for either beer or juice but for only one person (we were a party of two).
Also, we weren't offered free breakfast because we used our points for the room. Free breakfast is usually a big perk of Holiday Inns.
November 6, 2013
Rated 3.0 out of 5.0 by 2030 Overcharge on breakfast
I made advance reservation on July 10, 2013 for two nights stay under confirmation # 64060401. I thought breakfast was included, but front desk told me that breakfast is not included and asked me to pay RMB 216 for two breakfasts on September 28, 2013. I found breakfast listed RBM 87 on your web site after I returned to USA. I sent an e-mail on October 2, 2013 asking for clarification, but never heard back from Chengdu Oriental Plaza.
October 25, 2013
Rated 5.0 out of 5.0 by Chengduman My favorite hotel in China
The staff is great, especially Mr. Pu. I told him I was getting married and he prepared a great room for me and my new wife. I cannot thank him enough!. The hotel is very clean and fresh. The staff is friendly and warm. The buffet breakfast is very good and the coffee top notch. This is my favorite hotel in China and I will return soon.
October 17, 2013
Rated 4.0 out of 5.0 by Cathy27 Good butta
The location is close to city center so hard to get taxi.
Service is Excellent
October 12, 2013
Rated 5.0 out of 5.0 by fpt106 Comfortable and great service
Good service ,no matter reception but restaurant department , very nice and provide the satisfied service which exceed my expectation .
As member of IHG, I like it !
October 1, 2013
Rated 5.0 out of 5.0 by Darrylc Good choice of hotel in Chengdu
Hotel is right on the metro line. Staff speak good English and were very helpful. The rooms are clean and very comfortable. Breakfast good mix of western and asian food with good service. Overall good mix of value and comfort.
September 23, 2013
Rated 2.0 out of 5.0 by Arctica Long way to go...
Staff in restaurants, fitness center, room services and executive club are still at phase learning phase of their career, I guess? Very limited competences indeed. Executive Club is worthless, no breakfast served there and even printing a boarding pass was chargeable! Why pay extra?
Nothing works at the restaurant, wrong food delivered, billing complete confusion, food overpriced. Why bother having the menu on iPads if those can not be used for ordering?
Anything that was not working in the room stayed that way even though I tried getting things fixed. Nothing happened despite several attempts. Failed to wake up on time because of broken alarm clock in the room.
On the floor lobby and aisles the carpets were covered with dirty white sheets for several days without any obvious reason. No way you could have pulled the suitcase to the elevator.
Good location, what a shame that is all this place can offer.
September 22, 2013
Rated 5.0 out of 5.0 by BigJon55 Conference
Stayed in the Oriental Plaza while attending a conference downtown. Requested and received an Executive room. It was of good size, king bed, work table for my laptop and internet, (chair was too low for comfortable typing of emails...) Loved the large shower, the shoe shine every night and the quiet. Access to the club on the 29th floor was a great place to nosh and drink free. Invited a fellow conference guy to the club where we had a quiet place to discuss business. Much better than downstairs in the bar...
Really good buffet breakfasts with Chinese, Euro & American foods. Dinner in the restaurant offered steaks, but the Chinese dishes were superb, spicy and tasty.
I'm not a Mandarin speaker and the door guys ensured I got a cab to where I needed to go! Forgot to get Rimbi's before entering China, but the desk was happy to pay the taxi for me an put it on the bill.
Overall, felt I was well treated and would go again at any chance.
September 19, 2013
Rated 4.0 out of 5.0 by kokkian 为什么没有积分，请给出解释
September 18, 2013
Rated 5.0 out of 5.0 by rainyyy 地理位置优越，员工很专业
September 14, 2013
Rated 5.0 out of 5.0 by mildsun 酒店很新，装修一般
September 11, 2013
Rated 3.0 out of 5.0 by SingapuRunner A new hotel in an ideal location
Being new, I can't fault the hotel's hardwares. Being one subway station away from Walking Street (with the metro stop right outside the door) is indeed convenient.
However, the attentiveness of the bell-hop, or rather the lack of it, is really disappointing. Friendly greetings from any one of them, if I can find one in the first place, is really rare and "at premium". Bad service.
As for the room, it is really sized for hotel in "prime location" … SMALL. But decently small for the price we paid for.
Internet connection in the room is really slow.
No lounge for IHG member.
September 10, 2013
Rated 4.0 out of 5.0 by Homesick Great front desk service
Hospitality was outstanding during check in. Great service overall. However, very noisy fan (rattling noise from ventilation) made it unpleasant while trying to sleep. It was late and I was too tired to make a request for another room. Outstanding service from your staff made it seem less annoying.
Definitely will be back for another stay.
August 25, 2013
Rated 5.0 out of 5.0 by starshine666 Great experience
位置 服务 房间都很好
August 17, 2013
Rated 5.0 out of 5.0 by bennygd 服务周到，交通便利
August 17, 2013
Rated 5.0 out of 5.0 by Michael928 Comfortable environment and good service
1, this room is quiet and clear and comfortable;
2, the lobby and bar is friendly and to provide good service;
3, this hotel is located in downtown and very much convenient;
4, all designs and facilities are quite benefit for guests;
5, all staffs in this hotel is good-trained and friendly.
August 15, 2013
Rated 4.0 out of 5.0 by Andy920 Recommand and appreciate the service
Hotel is very new and conniveinent with Metro Station, and the room is very clean, but room size is small than my expectation.
August 14, 2013
Rated 4.0 out of 5.0 by gdeki77 Great hotel
Located close to centre and comercial streets.
Best service by staff during our whole China trip !
Welcome drink should be for every guest and not be limited to 1 guest per room, this was the only unpleasant surprise.
August 8, 2013
Rated 4.0 out of 5.0 by kinwai69 gmail access
During my stays at this hotel I was unable to connect to my gmail. The IT staff was helpful but still unable to fix the problem so beware. I had a buffet dinner and the western food was poor need great improvement
August 7, 2013
Rated 5.0 out of 5.0 by WilliamShanghai Great experience
Great hotel, quite new, very clean, convenient location.
The best point is the staff. They are very friendly, helpful, speak great English.
I wish the staff of the other hotels I stay at, even IHG hotels, were that good.
One downside though, my room was near the elevator, and I could hear the music from the elevator that was way too loud. Still slept like a baby.
July 29, 2013
Rated 3.0 out of 5.0 by Elwin hope to enhance and quicken reception's response
I waited for checking in for nearly 20mins. I hope reception's responding will be quick. They always said they need to check in or look into some system. but from our guest side. the only thing is quick checking.
July 25, 2013
Rated 5.0 out of 5.0 by gong5678 交通方便，物超所值
July 19, 2013
Rated 5.0 out of 5.0 by Kitty520 Great hotel
Comfortable atmosphere which makes me feel like at home.The service is great too.I'll come to this hotel again when I came to Chengdu next time.
July 9, 2013
Rated 5.0 out of 5.0 by Fubo very good
very good excellent,good service ,good room,everything is very good
July 2, 2013
Rated 3.0 out of 5.0 管理不够严谨
June 27, 2013
Rated 4.0 out of 5.0 by lucyliu6666 good hotel inchengdu
the out side of hotel, you can find a lot small resturant which is chengdu food and not many turist there, so you can feel more local, it is good.
June 14, 2013
Rated 5.0 out of 5.0 by tom5473 第一次入住
May 29, 2013
Rated 5.0 out of 5.0 非常好的酒店，非常好的服务
May 18, 2013