Rated 4.2 out of 5 by 75
Rated 3.0 out of 5.0 by SingapuRunner A new hotel in an ideal location
Being new, I can't fault the hotel's hardwares. Being one subway station away from Walking Street (with the metro stop right outside the door) is indeed convenient.
However, the attentiveness of the bell-hop, or rather the lack of it, is really disappointing. Friendly greetings from any one of them, if I can find one in the first place, is really rare and "at premium". Bad service.
As for the room, it is really sized for hotel in "prime location" … SMALL. But decently small for the price we paid for.
Internet connection in the room is really slow.
No lounge for IHG member.
September 10, 2013
Rated 4.0 out of 5.0 by Homesick Great front desk service
Hospitality was outstanding during check in. Great service overall. However, very noisy fan (rattling noise from ventilation) made it unpleasant while trying to sleep. It was late and I was too tired to make a request for another room. Outstanding service from your staff made it seem less annoying.
Definitely will be back for another stay.
August 25, 2013
Rated 5.0 out of 5.0 by starshine666 Great experience
位置 服务 房间都很好
August 17, 2013
Rated 5.0 out of 5.0 by bennygd 服务周到，交通便利
August 17, 2013
Rated 5.0 out of 5.0 by Michael928 Comfortable environment and good service
1, this room is quiet and clear and comfortable;
2, the lobby and bar is friendly and to provide good service;
3, this hotel is located in downtown and very much convenient;
4, all designs and facilities are quite benefit for guests;
5, all staffs in this hotel is good-trained and friendly.
August 15, 2013
Rated 4.0 out of 5.0 by Andy920 Recommand and appreciate the service
Hotel is very new and conniveinent with Metro Station, and the room is very clean, but room size is small than my expectation.
August 14, 2013
Rated 4.0 out of 5.0 by gdeki77 Great hotel
Located close to centre and comercial streets.
Best service by staff during our whole China trip !
Welcome drink should be for every guest and not be limited to 1 guest per room, this was the only unpleasant surprise.
August 8, 2013
Rated 4.0 out of 5.0 by kinwai69 gmail access
During my stays at this hotel I was unable to connect to my gmail. The IT staff was helpful but still unable to fix the problem so beware. I had a buffet dinner and the western food was poor need great improvement
August 7, 2013
Rated 5.0 out of 5.0 by WilliamShanghai Great experience
Great hotel, quite new, very clean, convenient location.
The best point is the staff. They are very friendly, helpful, speak great English.
I wish the staff of the other hotels I stay at, even IHG hotels, were that good.
One downside though, my room was near the elevator, and I could hear the music from the elevator that was way too loud. Still slept like a baby.
July 29, 2013
Rated 3.0 out of 5.0 by Elwin hope to enhance and quicken reception's response
I waited for checking in for nearly 20mins. I hope reception's responding will be quick. They always said they need to check in or look into some system. but from our guest side. the only thing is quick checking.
July 25, 2013
Rated 5.0 out of 5.0 by gong5678 交通方便，物超所值
July 19, 2013
Rated 5.0 out of 5.0 by Kitty520 Great hotel
Comfortable atmosphere which makes me feel like at home.The service is great too.I'll come to this hotel again when I came to Chengdu next time.
July 9, 2013
Rated 5.0 out of 5.0 by Fubo very good
very good excellent,good service ,good room,everything is very good
July 2, 2013
Rated 3.0 out of 5.0 管理不够严谨
June 27, 2013
Rated 4.0 out of 5.0 by lucyliu6666 good hotel inchengdu
the out side of hotel, you can find a lot small resturant which is chengdu food and not many turist there, so you can feel more local, it is good.
June 14, 2013
Rated 5.0 out of 5.0 by tom5473 第一次入住
May 29, 2013
Rated 5.0 out of 5.0 非常好的酒店，非常好的服务
May 18, 2013
Rated 5.0 out of 5.0 by everymay 进步非常大
April 24, 2013
Rated 5.0 out of 5.0 物超所值，值得推荐
站在酒店大门外的时候感觉不怎么样，因为门后比较小也比较拥挤，但是一走进大堂来到前台，感觉就不一样了，前台接待对优悦会会员的认知做的非常好！ 房间虽然空间不是很大， 但是房间虽小却布置很合理。
April 18, 2013
Rated 5.0 out of 5.0 by BMW16 A nice Holiday Inn just with small rooms
The Holiday Innn @ Chengdu Oriental Plaza is a nice hotel which assures you standard service. The rooms here are kind of small and compact, but cozy enough. Upgreding me to a club floor with benifits was excellent. Most staff are friendly, concierge, front desk, restaurant (Shu Cafe), lobby bar, club lounge, and housekeeping. Buffet breakfast is acceptable, and coffee is pretty good better than some other Holiday Inns. Some food at Club Lounge for Happy Hour was impressing, very tasty Mexican Beef Pie.
April 14, 2013
Rated 5.0 out of 5.0 by Danni69 Very comfortable
Good food, nice hotel. My only problem is that there is no ATM inside (they said the hotel is new, that's why they don't have it).
Otherwise I had a great experience there.
April 5, 2013
Rated 4.0 out of 5.0 by kk1322 2013年2月14日入住贵酒店
2月14日入住贵酒店，酒店很新，这是我选择酒店的首要条件，备注的玫瑰花没有见到，前台免费升级到豪华间，发现只是楼层高一些而已，设施区别不大，先说下跟其他城市INN的区别，最大的区别就是浴室没有浴缸，空调的控制器是坏的，因为没显示只能乱按，要么很热要么很凉！没有每日报纸，房间的卫生做的不错，但是一些服务指南，INN宣传画册有些陈旧，明显翻阅的次数太多，送的果盘过于简陋，只有两个香蕉跟一个苹果，表扬下前台，check in跟check out速度很快，笑容可掬，俊男靓女很养眼，送我大堂吧饮品券，表示感谢！总之很喜欢成都，很喜欢INN,如果有浴缸就更完美了！
April 3, 2013
Rated 5.0 out of 5.0 by john0627 nice and comforteble hotel
staff kindly, smile from their heart, excellent breakfast, it's good value hotel.
April 3, 2013
Rated 4.0 out of 5.0 by shangage Comfortable bed.
The location of hotel is good and convenient for me to go anywhere, the overall service is above average.
March 27, 2013
Rated 4.0 out of 5.0 by Wilson1983 location is not very good, and the lobby is kind of tight
the location is difficult to get a cab. kind of nosie as well. lobby is relatively small. even cooperate price was not cheap, with the same price I paid, I got intercontinantal in Chongqing...with much better service and facility.
March 24, 2013
Rated 5.0 out of 5.0 by JEDM Comfortable, Good Location
Very good location, Hotel is location in the city center and the Metro is nearby, convenient to go out. Hotel has friendly staffs with nice service. Wifi is available everywhere. The room is very clean with all the necessary amnities. I love the pillow very much and the sleep quality is quite good. I recommend you try the gym center, it has one gym room and a swimming pool which is free for use. Absolutely a place I will consider next time.
March 17, 2013
Rated 2.0 out of 5.0 by YvonneL not good this time
The arrangement of light switches are bit difficult to understand.
A meeting was arranged in Holiday Inn and the meeting admin booked the morning call, while I called to cancel the morning call but forgotten. Thus the continuous morning call in 6 o'clock is really annoying.
General service is not as fair as what I felt in the Holiday Inn Express in Chengdu
Something wrong with the lift card slot
March 16, 2013
Rated 5.0 out of 5.0 by ChrisAndRuping Top pick in Chengdu
This is an excellent hotel. The concierge set us up with the in-hotel travel agency where we booked a 3 day trip to Jiuzhaigou. I booked a return at the Oriental Plaza for our return and a few minutes later the confirmation was on my smartphone app.
The hotel front door is right next to the subway which is a huge plus. The subway is very clean and safe.
If you are a Priority Club member you get treated like a king. That was great. Our first day we arrived at lunchtime. The staff said our reserved room wasn't ready but since the occupancy was low (off season) they gave us a free upgrade to get us in a room.
When we checked back in the hotel after our Jiuzhaigou trip the staff continued it's outstanding service. I've traveled extensively for business and leisure over the years and this is a well designed hotel for both types of travel. The staff is always key and this one is very friendly. Even the bartender, Cat, gave us great information about the local neighborhood.
The next time I'm in Chengdu this is the hotel I will use.
March 2, 2013
Rated 4.0 out of 5.0 by Philip2618 Comfortable stay and good location
Hotel is new and located in a business district just a few stops by metro from the city centre. The metro station is right in front of the hotel and it is extremely convenient!
Room is comfortable, staff quite attentive and efficient, and I would rate it amongst one of the better managed Holiday Inns in China.
Stayed for one night only so hadn't tried all restaurants. Had breakfast at the coffee shop and was happy with the food and service quality.
This was my second time staying with the hotel, and will definitely return in future.
January 31, 2013
Rated 4.0 out of 5.0 by Shaffie Good Hotel but bad taxi service
The hotel is moderately located, rooms are clean, breakfast is good (except for executive lounge breakfast is not so good), staff is nice and knowledgeable. The check in and check out processes are bad (with most hotels in China). My biggest disapointment was the taxi service. The hotel is not located in busy district and with fewer taxi. The hotel allows taxi to park in front but they will not go downtown or any shorter distance places, except going to the airport. We have to wait for more than 30 minutes to get a cab in two incidents (worst, a cab was parked right next to the front entrance but refused to take us.) The hotel should provide better taxi que in line service, first come first go, short or long distance. Hope it will improve, otherwise I will not go back, it does not matter how good the hotel nor how execellent with its others services.
January 17, 2013