Rated 4.0 out of 5 by 90
Rated 3.0 out of 5.0 by KBurke Holiday Inn Cherry Hill
The room was very cold and drafty. The heating system did not have an automatic shut off so if left on, the room got too hot and if turned off the room was cold and drafty. The weather outside was 20 degrees. However, the fan on the heater unit was very loud and annoying. This was the only negative thing I have to say about the hotel stay. Everything else was fine,
They do have a full service restaurant which was very convenient because it's in a busy section of town and there is a lot traffic.
February 28, 2014
Rated 5.0 out of 5.0 by josh160 Great experience
Had a great experience in this property. Staffs were all extremely friendly and helpful, rooms were nice and great facility! I would definitely stay here in the future!
February 23, 2014
Rated 3.0 out of 5.0 by Kate19 Good room and hotel but subpar breakfast
The hotel itself is nice, ample parking area and multiple entry doors to be closer to your room. The heater units (at least in my room) could use an upgrade as it took a few hours on full blast to heat up the room, and they didn't have a temp gauge to monitor the level of heat, making it a very restless night. Once turning down the unit to a level thought to work, it got frigid cold and had to be turned up again.
The ease of breakfast on site was nice, but the prices were overpriced. Our server kept walking past us (even with our menus down and closed) and catered to a regular instead. She finally got to us and after getting our milk cartons a different server brought our food not even a minute later. Paying $8 each is quite pricy for food that was precooked buffet style and not properly temp controlled.
February 21, 2014
Rated 1.0 out of 5.0 by antk11 double charged
was double charged and holes were in carpet in the room
February 12, 2014
Rated 5.0 out of 5.0 by handy123 great room ,great staff and great service !!!
I had a great stay ! Everyone on the staff was very helpful and friendly. The location is very convenient to shopping district and close to all the major sites in Philadelphia.
February 12, 2014
Rated 3.0 out of 5.0 by Jomich Disappointing
Our room was very cold due to a crack in the window and outside temperatures of 20°F. We discovered the crack late in the evening and did not report it during our stay since we were not interested in moving in the middle of the night but reported it at the end and the staff was very apologetic about it.
Our rate had breakfast included but in the morning the restaurant informed us that only the cold part of the buffet would be included and not the actual buffet itself. We never had that any other property before. If it says breakfast included there should not be such restrictions.
Furthermore housekeeping was too late, we got back to our room at 3pm after being out the whole morning and housekeeping had still not cleaned our room and the gym and pool were not cleaned very well during our day as well.
All in all the hotel was disappointing but the staff was very nice.
January 24, 2014
Rated 5.0 out of 5.0 by Maria763 Excellent Staff and Great Location!
I stayed at this Holiday Inn with my two daughters and we were very pleased, especially with the staff. Everyone from the Front Desk to the Housekeeping staff greeted us and made us feel very welcomed. I was greeted as a Priority Club member and my room was instantly upgraded. Our room was very clean and smelled fresh. After we unpacked, we decided it was time for dinner so we checked out their restaurant (Red Hot & Blue.) There was a blues band on and you can tell from the atmosphere that everyone was having a good time. Our server was very sweet and accommodating and our food order arrived quickly. I had the ribs and my daughters both had burgers, which were very tasty. We will definitely be returning to this hotel the next time we’re in town and I highly recommend this Holiday Inn.
January 23, 2014
Rated 1.0 out of 5.0 by wayne654 The WORST stay in a IHG Property EVER!!!!!!!
Well lets see first the wrong room size was given. Second looking for an outlet to plug in computer find NARCOTICS lying on the floor. Change rooms to a double WAY TO SMALL, since I booked a King Suite. Change rooms AGAIN, Finally a King, BUT heater not working sounded like a fire siren, Heater changed room unclean M&M's on floor, and condoms in drawers.
Wondering is this Hotel a book by the night rate or BY THE HOURLY Rate??????????
Hotel management TOTALLY CLUELESS ingnores guests could care less if there was an issue.
Did I receive an apology NOPE just the bill!!!!!!!
Would I recommend this Hotel NEVER!!!! unless ya just need a fix or just a bed for a few hours!!!
January 18, 2014