Rated 3.0 out of 5.0 by Betty100 Holiday Inn, Cherry Hill, NJ
In-room lighting was poor.
Plug in bathroom sink did not work and sink would not hold water.
Extremely loud and foul language was heard from nearby room through our bathroom air vent.
June 16, 2013
Rated 2.0 out of 5.0 by Ken24 Tiny Beds
The beds were very small. Our room had two beds that were bigger then twin size but smaller then full size. Even the pillows were small! We are not big people but this room was very small. The bathroom was so small you could barely close the door after entering. I would not stay here again. It was clean, quiet, and staff were vert friendly
June 7, 2013
Rated 1.0 out of 5.0
by MadelineH Hotel needs updating
Not pleased with this hotel this time.
Room in disrepair - water stains on ceiling.
Air conditioning system damp - clothing felt damp.
Housekeeping staff never gets the towel situation right.
Housekeeping can't see trash overflowing in can.
Wallpaper needs to be glued back on wall.
Breakfast not included - plan on additional $30 per day.
Management not responsive to guests' needs.
Plan to share room with roaches and bugs.
May 23, 2013
Rated 5.0 out of 5.0 by JJJJj1234 Excellent
I arrived late at night and left early in the morning so I did not get to enjoy the experience as much as could have. The rooms were nice and quiet. The popcorn and pretzel were a nice touch. Loved the decor. Staff was nice and helpful. Wish I could have enjoyed the resturant and entertainment. only thing I did not like was trying to find it from Philly airport at night. I was disappointed I couldn't enjoy it as much as I could have. Given more time I would stay again if in the area.
May 16, 2013
Rated 5.0 out of 5.0 by Patti129 Wonderful Stay
This hotel was wonderful, very clean, friendly staff, absolutely no complaints.
May 4, 2013
Rated 3.0 out of 5.0 by checkers15 overall good experience
stayed here before and it was still a pleasant experience. noticed the beds are getting a little soft. Had a few mishaps, we didn't have a hair dryer in our bathroom and the safe was not working. I called down to the main desk about the hair dryer. Was kind of surprised that they didn't believe me at first, had to call down a second time after I went to check again that there was no hair dryer. Then was told that normally they would take one from another room, but since the hotel was fully booked, they may not have one to give to us. But maintenance came right away with a replacement. Still I think maybe the hotel should invest in extras of certain items so if the hotel is fully booked atleast they have replacements and not have to take from another room. We only stayed one night so overall it was a good experience.
April 28, 2013
Rated 5.0 out of 5.0 by Jodess Excellent
We have stayed at this hotel in he past. The staff is very professional, helpful, knowledgable, and very customr focused. This attitude is from the custodial staff up to and including the Hotel manager. I'm a customer service executive, and know this kind of great service starts at the top and funnells down. Great place, Great hotel, Great restaurant and staff..Will be back soon.
April 26, 2013
Rated 4.0 out of 5.0 by AnneZ Comfort and convience
The beds are comfortable the bathrooms are immaculate. If you like to shop the Garden State Mall is across the street. The lobby is nice and comfortable and the bar staff is friendly in the restaurant area.
This property is not far from Philadelphia, PA if you don't mind paying the toll to enter Philly. Parking is free though I wish they had even more lighting in the parking lot. Staff on entering recognize you as Priority Club Member which is great. However, I have noticed some of the younger staff at the desk need more training on what conversations are appropriate when guest are standing near or about to check in. For the most part the staff is understanding, knowledgeable, and have no trouble providing cribs for those parents like myself who forget to request one before coming. A great hotel that we would recommend to others.
April 14, 2013